The Lost Camel Hotel - a member of Mercure Hotels 3.5 stars

TripAdvisor rating 4.0/5 210 reviews
+ 11 Services
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Room 1

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Hotel extras

  • Close to major tourist attractions such as Uluru (Ayers Rock) & Kata Tjuta (Olgas)

  • Part of the Ayers Rock Resort

  • Nearby cultural and art centres

Services in the hotel and nearby

Check-in from 15h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Babysitting on request
Business services
  • Conventions hotel

Hotel location

The Lost Camel Hotel - a member of Mercure Hotels

Yulara Drive
Ayers Rock
0872
yulara
australia

Tel: +61282968010

Fax: (+61)292992103

Contact email

Check-in from 15h00

Check out up to 10h00

  • AIRPORT SHUTTLE :   VOYAGES AYERS ROCK RSRT

  • By plane

    CONELLAN AIRPORT At 6km / 3.73 miles - Shuttle free

  • By plane

    CONELLAN AIRPORT At 6km / 3 miles - Shuttle free

GPS :-25.240746, 130.983085

Our accommodations

The compact studio style rooms are decorated in bright colours and crisp, clean whites. Each room features a deliciously comfortable King Bed, can be separated into two single beds, and a bathroom with a separate shower, toilet and open plan vanity.

Standard Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • Coffee/tea making facilities

Our guest reviews for
The Lost Camel Hotel - a member of Mercure Hotels

100% genuine reviews from our guests

Find out more
tripadvisor

TripAdvisor Rating 4.0/5

210 reviews

Stay at Uluru

TripAdvisor rating 4.0/5

TrailBlazer567573 Couples - 05/09/2019 TripAdvisor review

In short, we stayed two nights at the Lost Camel Hotel. The room was clean and generally comfortable. However, the room had no direct sunlight/windows(!) (the bathroom has a milk-glass window and some of that light in turn feeds through to the bedroom). Beyond this, the main disappointment during the stay were a number of experiences with reception staff. For example, we stopped at reception to unload bags from the car only and were immediately told that only buses were allowed to stop there (but nobody offered to help with the luggage either...??). The 'straw that broke the camel's back' was when at checkout time, even though our reservation and confirmation showed a checkout time of 12, we were told that "It is this hotel's policy that checkout time is 10, no matter what your booking says." I feel this is completely unacceptable and in my view a breach of (booking) contract - not even mentioning, terrible customer service.

Hi TrailBlazer567573 We are very sorry to read that your stay at The Lost Camel did not meet expectations and in particular that you were not satisfied with our customer service. Your feedback will certainly be shared as it is always or priority to provide the best possible experience for our guests. The check out time at all hotels across Ayers Rock Resort is 10.00am and is featured on our own Ayers Rock Resort website and documentation. We do however regret that the information was incorrectly displayed on your booking confirmation from our booking partner and we further assure you that this has been updated with them directly. Given we are currently experiencing 100% occupancy we were unfortunately unable to offer a late check out however we certainly apologise for any inconvenience caused to you. Kind Regards Todd Hunter General Manager The Lost Camel

Pleasant Surprise

TripAdvisor rating 4.0/5

Freedom24623 Solo travel - 23/07/2019 TripAdvisor review

Awesome location within the resort facility. Staff was extremely helpful with setting up excursion on a last minute basis. It made the trip even better. Prices were reasonable considering where you are staying (National Reserve).

Hi Freedom24623 Thank you for your lovely review and we are delighted that you so enjoyed your stay at The Lost Camel. It will certainly be my pleasure to share your feedback directly with our team. Kind Regards Todd Hunter General Manager The Lost Camel

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