The Chen Melbourne - Art Series 4 stars

Customer review rating (ALL Rating) 4.3/5 951 reviews

The Chen Melbourne - Art Series - Image 1
The Chen Melbourne - Art Series - Image 2
The Chen Melbourne - Art Series - Image 3
The Chen Melbourne - Art Series - Image 4
850 Whitehorse Road, 3128 BOX HILL, Australia

Description

Hotel extras

  • A fully equipped, state-of-the-art gymnasium is available to all guests throughout their stay.

  • Take in uninterupted views of Melbourne's CBD skyline from the level 24 Pool Deck

  • Our unique, boutique accommodation features walls adorned with art of Zhong Chen

  • We are a convenient 5 minute walk to Epworth Private Hospital and Box Hill hospital

  • Enjoy our entertainment pavilion which is complete with barbeques and seating to wine and dine

Our accommodation(s)

Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 BOX HILL
Australia

GPS:-37.817567, 145.118462

Telephone
Fax +61 3 9131 0201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning

Pool

The Chen features an impressive 25m rooftop pool with expansive views across Box Hill and the Melbourne city skyline. Take a dip or lay poolside on the large sundeck. For those wanting to stay undercover, set yourself up in entertainment pavilion complete

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  951 reviews

TripAdvisor Rating  4.5/5  574 reviews

Certificate of excellence 2024

Great location and friendly staff

Customer review rating 4.5/5

Chris C. Families - Confirmed reviews ALL

I had a great stay. Perfect central location and really comfy bed. Only small minus is that the ventilation fan seemed not to work well in the bathroom.

Dear PUI KEI CHRISTOPHER C., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The room I was in needs larger coffee / tea mugs what was in the room was tiny. No other seating in the room other than office chair, the space had enough room for a small couch.

Dear NICOLE, Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madeleine O'Sullivan General Manager

Social media concerns

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Our short stay did not start well. We received a group email prior to our arrival regarding parking, which revealed our email along with a number of other guests. This surely is outside the privacy guidelines of the Art Series hotel group. We have stayed in several Art Series hotels and this has never happened before. We had specifically requested a quiet room and blankets on the bed. Neither of these requests were fulfilled and, although the staff person was willing to help, the blankets (when they arrived) were not clean. The parking arrangements are awkward and rooms which face Whitehorse Road, such as ours, require triple glazing for sound proofing. Highly unlikely that we'd ever stay at the Chen again.

Dear JOHN, Thank you for taking the time to tell us about your experience at the The Chen Melbourne - Art Series. I am sorry that your requests were not fulfilled; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured,we are actively investigating on what triggered the pre-arrival emails sent in group form and taking immediate steps to address them internally. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madeleine O'Sullivan General Manager

Always nice

Customer review rating 4.5/5

Troy Couples - Confirmed reviews ALL

Always nice to stay at The Chen, from the very cheerful lady on the front desk through to the comfy beds

Dear Troy H., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen Hotel

Location is best

Customer review rating 3.5/5

Rupi Families - Confirmed reviews ALL

Need to improve in carpark area , hard to find need more large Signs on each pole, bathroom supply was missing somehow We checked in late night so She given offer late check out was great helpful to a family thx 😊

Dear RUPINDER S., We very much appreciate your comments regarding your stay at the The Chen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Chen Hotel

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Other web-users rate our hotel

  • 475 reviews 8.5/10 Location
  • 733 reviews 6.9/10 Room
  • 603 reviews 8.6/10 Service
  • 13 reviews 2.8/10 WiFi
  • 327 reviews 5.6/10 Cleanliness
  • 121 reviews 8.4/10 Vibe
  • 94 reviews 8.8/10 Pool
  • 25 reviews 5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.