Peppers Salt Resort & Spa Kingscliff 4 stars

Customer review rating (ALL Rating) 4.2/5 3,214 reviews

Peppers Salt Resort & Spa Kingscliff - Image 1
Peppers Salt Resort & Spa Kingscliff - Image 2
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Bells Boulevard, 2487 KINGSCLIFF, Australia

Description

Hotel extras

  • Peppers Salt Resort and Spa has a perfectly maintained tennis courts and equipment for hire.

  • Season Restaurant is the resort's signature onsite restaurant

  • The Spa At Salt is a world-class luxury spa with a range of health and wellness programmes

  • Swim, float, dip in the tropical swimming pool and lush lagoon pool with its own sandy beach

  • Our resort is only 15 minutes from Gold Coast Airport and under 90 minutes from Brisbane

Our accommodation(s)

Hotel location

Peppers Salt Resort & Spa Kingscliff

Bells Boulevard
2487 KINGSCLIFF
Australia

GPS:-28.276106, 153.576589

Telephone
Fax +61 2 6674 7788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cove Bar & Poolside Dining

Dine poolside with light meals and refreshments at Cove Bar & Poolside Dining. Choose from our Day Menu of fresh plates and snacks, or Dinner Menu with hearty meals, both available 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,214 reviews

TripAdvisor Rating  4.0/5  4,591 reviews

Pool, accommodation, day spa, location 5 star!

TripAdvisor rating 5.0/5

Tanya P TripAdvisor review

Stayed for our first wedding anniversary and loved everything.one bedroom pool access ground floor spa apartment had everything we needed and was spacious, private and perfect for what we needed. Staff were friendly, late checkout to 2pm as our flight was at 4.

Great little get away!

Customer review rating 4.0/5

Kacie Families - Confirmed reviews ALL

Great place - great location, amazing pools and ambiance! Rooms furniture is a little dated and worn and could use an upgrade.

Dear Kacie H., We very much appreciate your comments regarding your stay at the Peppers Salt Resort & Spa Kingscliff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Micky Gong Executive Assistant Manager

Beautiful property

Customer review rating 4.0/5

Yvie Families - Confirmed reviews ALL

Fantastic location and facilities. Our apartment room was very spacious with every convenience including full laundry facilities and kitchen. Could benefit from a system to keep both interconnected room doors open as we had 4 year olds who can’t be alone in a room by themselves.

Dear Yvette A., We very much appreciate your comments regarding your stay at the Peppers Salt Resort & Spa Kingscliff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Micky Gong Executive Assistant Manager

Tired facility

Customer review rating 3.0/5

Lisa-maree T. Couples - Confirmed reviews ALL

Accor website is clunky Pool view suite did not have a pool view. Asked for a change and only had a pool virw if standing up on the balcony. Little stream of water coming from bathroom tap. Reported first night but not fixed. We used the kitchen tap / sink for wadhing face hands, teeth. Air con leaking water. Filled whole mixing bowl whilst on our stay. Internet and TV is clunky. Bathroom and tired. Why do we have to duck to get into the toilet or shower? No EV charging facility. Atmosphere- happy hour bar should have been buzzing. Why is service trolleys in the foyer all day near the bar. Plus- good size rooms

Dear LISA-MAREE T., Thank you for taking the time to tell us about your experience at the Peppers Salt Resort & Spa Kingscliff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Micky Gong Executive Assistant Manager

Substandard service

Customer review rating 1.5/5

Sarah Y. Families - Confirmed reviews ALL

The staff are obviously inexperienced and lack the basics of hospitality. We had advised in advanced that the trip was for my daughter's birthday and yet there was nothing done during our stay to help us celebrate. During our stay the restaurant seasons wasn't open for lunch or dinner. We were restricted from ordering from Cove who apparently on one night "had no pasta" surely someone from the kitchen could have gone to buy a packet or two of pasta? When another child let their child defecate in the pool, it was up to us to advise the staff and ask them to clean the pool. Upon departure there was no asking how our stay was or if we were satisfied - instead I copped attitude for waiting to tap for payment instead of using the card on file. I was not given the invoice to check and when I asked for a receipt I was told she would send it to me via email. It's now well over a day later and I haven't received a copy of my receipt and have no idea what I have been charged for.

Dear Sarah Y., Thank you for taking the time to tell us about your experience at the Peppers Salt Resort & Spa Kingscliff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Micky Gong Executive Assistant Manager

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Other web-users rate our hotel

  • 786 reviews 9.1/10 Location
  • 1,669 reviews 6/10 Room
  • 1,339 reviews 6.1/10 Service
  • 28 reviews 3.4/10 WiFi
  • 668 reviews 8.4/10 Pool
  • 632 reviews 5.5/10 Comfort
  • 603 reviews 4.4/10 Food
  • 552 reviews 4.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.