Mantra Crown Towers Surfers Paradise Hotel 4.5 stars

Customer review rating 4.2/5 867 reviews
+ 12 Services
Book this hotel

Room 1

Number of guests
Children's age

Le Club AccorHotels

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Located in Surfers Paradise

  • Tropical Lagoon Pool

  • Heated Kids Pool with Water Slide

  • Close to light rail

  • Close to Restaurants and Bars

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Private indoor parking
  • Services for childrenPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
Business services
  • Copy/print service available

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217
surfers paradise
australia

Tel: +61755559999

Fax: (+61)7/55559998

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS :-27.995663, 153.428385

Our guest reviews for
Mantra Crown Towers Surfers Paradise

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

867 reviews

Most spacious apartment ever

Customer review rating 4.2/5

Shirley B. Families - 10/10/2019 AccorHotels review

Very enjoyable

Wonderful, beautiful great location

Customer review rating 4.2/5

Chantelle B. Friends - 10/10/2019 AccorHotels review

It was great we loved it. But there are a few cleaning issues

Not good customer services.

Customer review rating 4.2/5

Sasha M. Families - 10/10/2019 AccorHotels review

Bad customer service

Great place to stay

Customer review rating 4.2/5

Michelle D. Families - 09/10/2019 AccorHotels review

Great location and spacious apartment. Pool was great as well.

Customer review rating 4.2/5

Michael S. Families - 09/10/2019 AccorHotels review

Not impressed with A/c not being able to be adjusted at all. Horrible sewerage smell on a daily basis. No internal breakfast restaurant or coffee shop as advertised. Ant always over the kitchen when first entering room after being out.

basic and poor

Customer review rating 4.2/5

Cherie Couples - 09/10/2019 AccorHotels review

Not worth the 4.5 star rating. Rooms were not serviced. Could not get even a bucket of ice.

Unit smelled and very dirty

Customer review rating 4.2/5

Yvette Families - 08/10/2019 AccorHotels review

Not a great mantra experience - The room was 15min late when we checked in, the room was smelly and dirty. I have emailed the front office manager with photos

Friendly staff, spacious rooms with lots of natural light.

Customer review rating 4.2/5

Sandie P. Families - 08/10/2019 AccorHotels review

The staff were lovely and rooms were spacious. Facilities were good to relax and I felt safe with my children. The room was not very clean, we found sandpaper on the kitchen bench when we arrived and found a dirty glass under the bed. The spare (roll out) bed wasn’t made up and kept collapsing so we put the mattress onto the floor. We were comfortable and loved the location.

Nothing delivered on

Customer review rating 4.2/5

Jo Families - 08/10/2019 AccorHotels review

Despite being Mantra+ member no requests were met. Room was old & not in very good condition. Only 1 remote worked. Charging for pool towels etc. Pools were dirty & surrounds. Only option met was free wifi. Expected more from Mantra group.

Amazing

Customer review rating 4.2/5

Mariah B. Families - 07/10/2019 AccorHotels review

The hotel was amazing perfect for families as it had kids area swimming pool and a games room area for days u just wanna relax at the hotel and the location of the hotel was perfect too..

Great rooms lots of space.

Customer review rating 4.2/5

Anonymous Families - 06/10/2019 AccorHotels review

Location and room space was excellent. Rooms were clean. Would have loved for a bar and restaurant to be opened down stairs. Beds where comfortable.

Great value for money, plenty of space, perfect location

Customer review rating 4.2/5

Emma Couples - 06/10/2019 AccorHotels review

I had a great last minute rate for our one bedroom apartment. It was everything we needed and more. The apartment was way bigger than expected, the kitchen was supplied with a sufficient amount of cutlery and dinnerware, large balcony with a view, the most comfortable bed, great shower and Foxtel available on both TV’s. Staff were pretty friendly and generally quick to help with any questions. Pool is amazing and so are the other facilities. Hope to come back here soon.

Lovely clean very well presented facilities and rooms. Staff very helpful. Very enjoyable stay.

Customer review rating 4.2/5

Julie Families - 06/10/2019 AccorHotels review

We were pleasantly surprised by the wonderful room and facilities. Even though it was school holidays it did not feel crowded. The whole family enjoyed the use of the pools and spas and generally head a lovely relaxing holiday. Situated in the heart of surfers we were able to leave our car in the car park and enjoy the short walks to wonderful food shopping and access to additional transport and entertainment.

Average

Customer review rating 4.2/5

Candice Families - 05/10/2019 AccorHotels review

Room was dirty, hair in showers and on tiles, dishwasher full of smelly water, stain on couch, balcony dirty. Room had bad smell to it! Fridge was hardly working! Made for a very uncomfortable stay Noisy neighbours up late 3 nights in a row

Goof facilities but always far too noisy at night

Customer review rating 4.2/5

Maree Families - 05/10/2019 AccorHotels review

The facilities are good - although the outdoor pool would be better if it was partially heated as the nearby buildings throw too much shade over it and make it almost unusable. There is not much point maintaining a pool if no-one wants to use it . In addition the indoor pool is too hot - with so many people using that because the outdoor pool is too cold it got really hot and uncomfortable in that space The noise every night from drunk groups (i think a Uni group) was pretty disappointing.

A good choice

Customer review rating 4.2/5

Karen A. Families - 05/10/2019 AccorHotels review

The apartment was spacious and had all we needed. It was safe and secure and family oriented. My daughter loved the waterslide and the indoor pool was useful when it got colder. The curtains were too thin and the sunlight woke us at 5:30am so that wasn’t great for a holiday. Otherwise it was clean, a good location and the staff were helpful.

Great until a heap of university students arrived.

Customer review rating 4.2/5

Felicity Families - 05/10/2019 AccorHotels review

We have stayed here many times over the last 10 years and have always enjoyed the family friendly vibe. Our last trip changed half way through when university students arrived. They woke us around the same time every night, 1am. Yelling from Balconies to one another and yelling, screaming, laughing in the halls. The vibe at the pool changed late in the afternoon as well when they would all come down. Our kids would get out and want to go upstairs, which is a first for them. It was very disappointing.

luxurious, clean, close to everything, relaxing

Customer review rating 4.2/5

Tania Families - 04/10/2019 AccorHotels review

It was lovely to walk into a clean, luxurious apartment. It had all of the amenities you could ask for. Being in the centre of the Gold Coast ment we could walk everywhere as well as be right next to the tram station when needed. The outdoor pool was a little chilly the days we wanted to use it, however there was enough deck chairs for everyone and the pool was very clean. The staff were helpful. We didn't have a folder of information in our room, which surprised me? Normally one with general information about the accommodation, how to work things and basic requirements is on the bench or coffee table. This would be the only thing I would ask for next time.

Not too bad

Customer review rating 4.2/5

Anonymous Families - 04/10/2019 AccorHotels review

The rooms were very old and could do with updating

Good location to Surfers and helpful staff

Customer review rating 4.2/5

Sammantha Families - 04/10/2019 AccorHotels review

Check in was quick and easy. Staff were lovely and helpful. Parking great. Room was a great size and amenities sufficient for our stay, however floors could have done with a good clean. The kids pool is a fantastic place for the kids. And the outside pool looks great but is extremely cool, so no swimming there. Feel there should have been a bit more going on in the lobby as such a large area. Seems a waste.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in surfers paradise