Mantra Sun City Surfers Paradise Hotel 4.5 stars

Customer review rating 4.2/5 894 reviews
Mantra Sun City Surfers Paradise
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+ 16 Services
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Room 1

Number of guests
Children's age

Le Club AccorHotels

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • 100m to the Beach

  • Water slides in the pool

  • Direct Resort access to GLink

  • Largest apartments on the Gold Coast

  • Largest resort leisure facilities on the Gold Coast

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request
  • Outdoor tennis court
Catering
  • Breakfast
  • 1 restaurant(s)
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mantra Sun City Surfers Paradise

3400 Gold Coast Highway
4217
surfers paradise
australia

Tel: +611300092872

Fax: (+61)7/55846666

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 25km / 15.53 miles - Shuttle paying

GPS :-27.992667, 153.428728

Our restaurants and bars

KOASTAL KITCHEN

Type of cuisine: International

The doors to Koastal Kitchen are open, with a variety of options and an extensive menu blending new with the classics. Fast, great value meals made from fresh local ingredients. Something for everyone and kids get to choose from their favourite foods too.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 56

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Mantra Sun City Surfers Paradise

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

894 reviews

Joy H.

Customer review rating 4.2/5

Joy H. Couples - 16/10/2019 AccorHotels review

Everything was very good,the only complaint would be the smell from the rubbish chute in the walk to the lifts..also had to ring the Resort to get the $200 removed from my bank account a week later,thought this should be automatic. Had a meal delivered from Room Service ,no plates ,no cutlery,realise it was a Hotel Room however this should not have happened and had to wait for plastic cutlery to arrive.Dissapointed in the above,however we will return and consider upgrading..Regards.. Joy H.

Great

Customer review rating 4.2/5

Lisa W. Couples - 16/10/2019 AccorHotels review

Everything was good except both days the breakfast was cold.

Not worth the money

Customer review rating 4.2/5

Lisa Families - 14/10/2019 AccorHotels review

Our room very outdated and needs maintenance No tv in master room Had a aerial issue which meant no tv for both and morning of our stay Not happy that pool towels not available at no cost

Customer review rating 4.2/5

Pru Families - 14/10/2019 AccorHotels review

Was a shock to see how much this facility had gone down here in just 12 months, our room was filthy and did not meet description when booking. When asked to switch rooms we were told we had to put up with it for the first night the where made to check out at 10am and wait till 2:30pm before we were able to get a new room. The reception were very annoyed at our requested and made us feel very uncomfortable when approaching desk for any request. This was our 6 and final stay with any mantra group for our family who hired 5 rooms for 5 nights. Looks like the Mariot will get our group bookings from now on.

It was a room

Customer review rating 4.2/5

Shawn F. Friends - 14/10/2019 AccorHotels review

The hotel itself was wonderfully located, and offered some nice amenities. However, my particular guestroom was probably the most basic thing I've ever seen. It almost feels like this was an apartment building that simply thought one day, we could be a hotel too. And just broke up some apartments into smaller rooms. I was incredibly surprised to see that the only way to get free wifi was to sign up for Mantra+, considering this was an accor hotel, and that's not the policy at all of their properties. It's 2019, just bite the bullet and offer all guests free wifi. Finally, the checkout time is absolutely ridiculous. 10am? We had to beg for an extra half hour just so we could grab a quick bite to eat. I'm on vacation, not setting an alarm is sort of the point. One additional point, on the website all the hotel rooms are pictured with a balcony, at least on Hotels.com where I booked. Upon arrival we didn't have one, checked the actual website only to notice a little asterisk saying only up to the 17th floor had one, and we were on the 20th... expectations were overall not met.

Good for the most part.

Customer review rating 4.2/5

Michael B. Business - 14/10/2019 AccorHotels review

Your lifts are fart too slow to reach the floors. Either some lifts were not operating during our stay or they took an unacceptably long time to reach our level. We experienced longer than usual waits for lifts even when it was not during peak hours (eg breakfast or check-out).

Ok stay but dated, dirty and low quality room

Customer review rating 4.2/5

Michael Families - 14/10/2019 AccorHotels review

The fridge was noisy and disturbing, the lounge was so harsh and rough it couldn’t be sat on without pain, the tv was super small, the ceiling fan was extremely dirty and wobbles so much it couldn’t be used, the dining table has dank mould looking stuff under the glass and wobbled so much that the dining table couldn’t be used, there was no coffee machine in room and no cutting board. On the upside the public spaces and pools are very nice and the location is great. Parking was available without much fuss. The staff were super nice and friendly and we had a nice stay.

nice stay

Customer review rating 4.2/5

Anonymous Couples - 14/10/2019 AccorHotels review

Upgraded on arrival was wonderful, nice clean room, good breakfast, front line staff very helpful and friendly. The only reason for not giving higher score is that the rooms were a bit dated and the hall way on level 6 had an unpleasant odour.

Customer review rating 4.2/5

Anh T. Families - 14/10/2019 AccorHotels review

Very good but the carpet was pretty old.

Very helpful at the reception desk, good family accommodation

Customer review rating 4.2/5

Des C. Families - 14/10/2019 AccorHotels review

The breakfast concept was very good the only dinner meal we had was very basic we choose to have dinner meals elsewhere

Uncomfortable bed

Customer review rating 4.2/5

Anonymous Couples - 14/10/2019 AccorHotels review

A comfortable bed is very important, this was not the case in this instance.

Excellent and Inviting

Customer review rating 4.2/5

Peterb Couples - 13/10/2019 AccorHotels review

Great location, very good apartment, quiet and satisfactory services.

A good place to stay.

Customer review rating 4.2/5

Antwanette Families - 13/10/2019 AccorHotels review

Very pleased with friendliness of staff. Room very clean, a pleasant stay and would stay there again

Customer review rating 4.2/5

Ann S. Couples - 13/10/2019 AccorHotels review

Lovely room bathroom needs updated but we'll worth the money

Enjoyable

Customer review rating 4.2/5

Kym P. Families - 12/10/2019 AccorHotels review

Very impressed with reception everyone was very accommodating

Dear Kym p., We very much appreciate your comments regarding your stay at the Mantra Surfers Paradise Sun City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We always try to make sure our rooms are presented as well as possible. Our rooms are all owned by seperate owners and can only be renovated as requested. We will pass on your comments regarding the need for renovation and hopefully get the room refurbished as soon as possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mixed experience

Customer review rating 4.2/5

Rebecca Families - 11/10/2019 AccorHotels review

Lovely facilities, good customer service and child friendly. The rooms were dated though and the blinds in the shower were mouldy

Was good but fold out bed not very comfortable

Customer review rating 4.2/5

Anthony M. Families - 11/10/2019 AccorHotels review

Was enjoyable

Comfortable, excellent location, friendly staff

Customer review rating 4.2/5

J. Couples - 11/10/2019 AccorHotels review

Staff were very helpful, restaurant was great, handy location to everything, we had an amazing view of the beach.

The room had everything we wanted

Customer review rating 4.2/5

Tarrants Couples - 10/10/2019 AccorHotels review

Having a full kitchen with a full sized fridge is a big tick. The receptionist was a lovely girl. We have stayed at Mantra Crown Towers in the past, but I found the parking was better in this place.

Fantastic break

Customer review rating 4.2/5

Sandra L. Couples - 09/10/2019 AccorHotels review

It was wonderful...staff were lovely..location was grt. However..room and furnishings go need some upgrading...bed was not comfortable. Could be better.

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