Mantra on Little Bourke Melbourne Hotel 4.5 stars

Customer review rating 4.4/5 1,144 reviews
+ 17 Services
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Room 1

Number of guests
Children's age

Le Club AccorHotels

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Located in the quiet, heart of the CBD adjacent to the historic law courts

  • Self contained rooms feauturing generous room dimensions

  • Proximity to Crown Casino & Melbourne Convention Centre

  • Alibi Kitchen & Bar on-site. 24 hour room service

  • On-site Gym and Sauna

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INT AIRPORTPaying
  • Reception open 24 hours a day
  • LaundryPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mantra on Little Bourke Melbourne

471 Little Bourke Street
3000
melbourne
australia

Tel: +61396073000

Fax: (+61)3/96423822

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    MELBOURNE INT AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS :-37.814487, 144.959042

Our restaurants and bars

ALIBI KITCHEN AND BAR

Type of cuisine: Bistro

Alibi Kitchen and Bar offers a relaxed contemporary dining experience. Buffet breakfast, a la carte lunch and dinner serving Modern Australian cuisine in a friendly atmosphere.

Our guest reviews for
Mantra on Little Bourke Melbourne

100% genuine reviews from our guests

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AccorHotels Rating 4.4/5

1,144 reviews

Tzi

Customer review rating 4.4/5

Anonymous Families - 11/10/2019 AccorHotels review

everything is perfect, exceed my expectation

Dear Tan Kar F., We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

Good

Customer review rating 4.4/5

Anonymous Business - 09/10/2019 AccorHotels review

Good

Dear Deon K., We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

could be better

Customer review rating 4.4/5

Trevor Couples - 08/10/2019 AccorHotels review

Front desk and room servicing were not up to the standard we have experienced in the past

Dear Trevor B., We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

Great location and facitilties

Customer review rating 4.4/5

Brendon Business - 08/10/2019 AccorHotels review

Very good - great staff, excellent location and had everything we needed

We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

The worst

Customer review rating 4.4/5

Anonymous Couples - 08/10/2019 AccorHotels review

Hotel date - 4th October 2019 Good points- Spacious room and great location. Bad points - Unhelpful staff, noisy air con and poor quality and limited breakfast. Overall it was a terrible experience and the reasons are as follows. When we arrived at the hotel we couldn't park the car for valet parking because there were no spaces so we had to drive around the block and still no spaces. I ended up parking illegally and then running into the hotel for assistance and they did't help at all. They just told me that I couldn't park where I parked (i already knew that) and just told me that I will just have to wait for a space so I had to drive around the block yet again, which actually takes about 10 minutes because of all the lights, pedestrians etc. I came back around for the third time and luckily there was a space. I shouldn't have to rely on luck to park at a hotel of the Mantra's so-called standard. I vented my frustration to the staff when I checked in but they clearly couldn't care less so I left it there, but it was not a the welcoming start that I wanted. The bed was comfortable but unfortunately we slept for less than 3 hours because the air con wouldn't cool the room enough for us and it was so noisy that it kept us awake. I tried to turn the air con off so we could get some sleep but it wouldn't turn off. I ended up calling the reception just after midnight and they said they could do nothing because it is what it is and can't be turned off. They offered to look for another room but we declined because it was so late and we were all unpacked and set up and it just wasn't worth the hassle. We watched TV all night and we were totally exhausted by the morning. The buffet breakfast was probably the worst hotel breakfast that we have ever had. The choice was minimal and it was cold too. Because there was limited choice I decided to have toast but they only had one toaster, which it was faulty. Another customer was trying to use it but the rotation kept stopping and it just left bread under there to burn and real ease smoke everywhere. I had to point out to the limited staff that the toaster was on fire and they said they will deal with it soon so I just switched off the toaster myself. So breakfast was a waste of time and money. When we checked out we wasn't asked if we enjoyed our stay so we told them how bad it was but again they clearly weren't bothered. All they said was that they will let the manager know but we have heard nothing from the Mantra with regards to our stay. This tells me either the message wasn't passed on or the manager doesn't care either. I really don't understand the lack of care and attention in the Mantra. It seems like a 2 star hotel where customers are just and inconvenience. We stay in the city a lot and we have our favourite hotels but we occasionally like to explore other hotels too and that is why we chose to stay at the Mantra.

Dear Paul M., Thank you for taking the time to tell us about your experience at the Mantra Melbourne on Little Bourke. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have attempted to call you, although have not been able to get through. When you get a moment, please feel free to call me as I would like to discuss your stay +6…. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

Disappointment with been charged for using mini bar when we had not used anything from it, seemed like a scam to us.

Customer review rating 4.4/5

Pamela B. Couples - 08/10/2019 AccorHotels review

Room large, clean pleasant, staff courteous, booking easily done . Greatly disappointed about charges to us for using items in the mini bar. This notification was sent to us in an email when we got home. The items we were supposed to have used were not listed, just a charge. Seemed like a scam to us. When phoned and threatened with the ombudsman they agreed to refund our money. Will not stay there again.

Dear Maurice B., Thank you for taking the time to tell us about your experience at the Mantra Melbourne on Little Bourke. I am sorry that aspects of your experience did not meet your expectations; but pleased to note that overall it was pleasant stay. At Mantra, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to welcome you back to our hotel. Kind Regards, Indre Arbataityte Executive Assistant Manager (Secondment)

Excellent

Customer review rating 4.4/5

Steve L. Business - 07/10/2019 AccorHotels review

Excellent three night stay over grand final weekend.

We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

Lovely staff and spacious rooms

Customer review rating 4.4/5

Penny Families - 07/10/2019 AccorHotels review

Bianca was so helpful as were all the staff. Rooms are spacious and well appointed, except I think the apartments should have dishwashers and dish racks.

Dear Penny T., We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

Usually very good experience but a couple of things were off this time.

Customer review rating 4.4/5

Mary Business - 07/10/2019 AccorHotels review

There was a piped scent in the foyer. This is the first time I have noticed it - have you just started doing this? Was it a really strong bunch of flowers? I am sensitive to essential oils and I got an instant headache from the smell in the foyer - had to take some Panadol and I don't usually get headaches. I noticed this every time I was in the foyer. Also, I was originally given a room that was like a dungeon - 115, I think. However, when I asked for a different room I was given one. I like staying at the Mantra Little Bourke Street but if the scent business continues I won't be able to stay there.

Dear Bronwyn M., We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

Superior suites with little extras that made our stay comfortable and memorable.

Customer review rating 4.4/5

Josie Couples - 07/10/2019 AccorHotels review

This is a real find - close to the city, Brunswick, Gertrude St and Carlton - quiet, and the suites are BIG. Love the decoration and little touches such as the art books and magazines and the peg board of ideas and events happening in Melbourne. There was even a yoga mat in the wardrobe - now that IS a first and most welcome given they are a pain to travel with. And of course a gym and yoga available on site. The cafe downstairs - Singletons (?) was great for breakfast - whether cooked or a quick pastry and very good coffee - but you have to ask for a double. There is a very good tram line right outside. The view from the huge picture window across the park was so restful after a day rushing around - I will definitely stay here again as we had a very reasonable rate but will always try for a "room with a view" of the park.

Dear Helena J., We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

Fabulous location

Customer review rating 4.4/5

Anonymous Families - 06/10/2019 AccorHotels review

We enjoyed our stay at Mantra a great little hotel and our Studio room was ideal for 2 adults plenty of room and all the comforts of home. This hotel is an ideal location to the city sights, transport and all the great restaurants of Melbourne.

Dear Michelle C., We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

A very comfortable stay, centrally located, with helpful and polite staff.

Customer review rating 4.4/5

Jocelyn H. Business - 06/10/2019 AccorHotels review

A very comfortable stay, centrally located, with helpful and polite staff. My only (minor) criticism was the room service meal which was not very appetising.

Dear Jocelyn H., We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

Family Stay

Customer review rating 4.4/5

Ian Families - 06/10/2019 AccorHotels review

Great room very easy to find and awesome location

Dear Ian R., We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

Work trip

Customer review rating 4.4/5

Greg M. Business - 06/10/2019 AccorHotels review

As expected

Dear gregory M., We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

Miss

Customer review rating 4.4/5

Anne P. Families - 05/10/2019 AccorHotels review

It was very disappointing on several levels and not at all to the level I have received on my previous stays. I am aware it was during the AFL Grand Final weekend and that it would have been a very busy time but that is no excuse. My mother and I were in Melbourne for a family getaway and stayed at your hotel with the knowledge that previously we have always had exceptional service. Our room was not cleaned or restocked on several occasions as stated in my written survey left with the hotel. I had to unfortunately speak with reception about my concerns on several occasions and in the end it left me very disheartened about staying at your hotel in the future. My mother and I travel to Melbourne several times a year and will have to seriously consider whether we would stay with you again.

Thank you for taking the time to tell us about your experience at the Mantra Melbourne on Little Bourke. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

It fit the purpose

Customer review rating 4.4/5

Emily Business - 04/10/2019 AccorHotels review

I was on a business trip and not in the room often. I liked the gym and the fact it was convenient for my purpose

Dear EMILY MS C., We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

Happy, Nice, clean and enjoyable!

Customer review rating 4.4/5

Katelyn Couples - 04/10/2019 AccorHotels review

Nice and clean, lovely view and location.

Dear Katelyn B., We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

Spacious, clean, well located

Customer review rating 4.4/5

Jayma Friends - 04/10/2019 AccorHotels review

Our studio room with twin beds was very spacious and made our one week stay very comfortable. We loved that is was a slightly different area to where we normally stay and we found a lot of wonderful coffee shops (brother Baba Baden, Higher Ground) and many restaurants as well. Trams, Buses and walking made it easy to get everywhere. Thanks Mantra.

Dear Jan W., We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager

Pleasant stay staff very helpfull

Customer review rating 4.4/5

Gary B. Couples - 04/10/2019 AccorHotels review

The staff were very good however the room did not have a table and the bed was extremely hard. The noise coming from the construction site next store was an annoyance

Dear Gary B., We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager
Customer review rating 4.4/5

Anonymous Families - 02/10/2019 AccorHotels review

our experience was good. people are helpful and accomodating.

Dear Lea and Jan S., We very much appreciate your comments regarding your stay at the Mantra Melbourne on Little Bourke. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Anthony Caw Executive Assistant Manager
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