BreakFree Imperial Surf Surfers Paradise Hotel 3.5 stars

Customer review rating 4.3/5 225 reviews
+ 11 Services
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Room 1

Number of guests
Children's age

Le Club AccorHotels

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Located opposite patrolled surf beach.

  • Walking distance to Cavill Mall

  • Spacious self-contained apartments with amazing ocean views.

  • All major attractions pick up from hotel

  • 10 min tram ride to Pacific Fair, Dining Precint and Casino

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Babysitting on requestPaying
  • GOLD COAST AIRPORTPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
  • Outdoor tennis court
Catering
  • Breakfast
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

BreakFree Imperial Surf Surfers Paradise

80 The Esplanade
4217
surfers paradise
australia

Tel: +611300092878

Fax: (+61)7/55922044

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS :-27.996665, 153.430021

Our guest reviews for
BreakFree Imperial Surf Surfers Paradise

100% genuine reviews from our guests

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AccorHotels Rating 4.3/5

225 reviews

Lovely spacious room and awesome views

Customer review rating 4.3/5

Nicky T. Families - 15/10/2019 AccorHotels review

Lovely spacious rooms with amazing views, great pool facilities I paid an extra $35 a night for a very uncomfortable roll away bed We found the free wifi advertised kept running out then didn't work at all after 3 days The construction happening right outside our window was extremely noisy and very annoying We wanted to hire tennis rackets at 3pm on Sunday but were told we couldn't as office staff were going off duty this was disappointing

Dear NICOLA T., Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Imperial Surf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rajesh Shetty

Great

Customer review rating 4.3/5

Anonymous Families - 15/10/2019 AccorHotels review

We had a great time. Room was great. Would have liked to be on a higher floor, but still beautiful.

Dear Belinda C., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Imperial Surf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajesh Shetty

All in all a good experience.

Customer review rating 4.3/5

Tony Families - 14/10/2019 AccorHotels review

A good experience all round. We enjoyed the location, close enough to surfers paradise but set back enough to be quiet. Room of good quality and suited our needs, facilities also where very good.

Dear TONY S., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Imperial Surf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajesh Shetty

Fantastic apartment and facilities

Customer review rating 4.3/5

Toni M. Families - 14/10/2019 AccorHotels review

Beautiful view. Clean apartment, freindly staff

Dear TONI/SCOTT m./MCALPINE, We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Imperial Surf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajesh Shetty

Prefect Location, well maintained building, family fun all round

Customer review rating 4.3/5

N. Families - 13/10/2019 AccorHotels review

Prefect Location, well maintained building, family fun all round

Dear KARUN N., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Imperial Surf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajesh Shetty
Customer review rating 4.3/5

Anonymous Families - 12/10/2019 AccorHotels review

The rooms were extremely clean and magnificent views. But the receptionist “jackie” was extremely rude and disrespectful. On arrival I asked where the pool was? (As this was our first Time here) Jackie. If you open your eyes and look around there’s a sign. With an arrow showing you where it is! Or can’t you see!

Dear Thomas L., Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Imperial Surf. I am really sorry about the incident that took place with our Receptionist . At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have already spoken to the team member concerned we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rajesh Shetty

Nice location but facilities very dated, unclean, and pool unswimmable due to too much chlorine

Customer review rating 4.3/5

Kim S. Families - 12/10/2019 AccorHotels review

Very disappointing that the pool maintenence person would add chlorine to pool at peak times, chlorine was Laredo burning our eyes before adding more. Kids had to get out of pool after only 5 minutes of being in

Dear Kim S., Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Imperial Surf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rajesh Shetty

Good location

Customer review rating 4.3/5

Anonymous Families - 09/10/2019 AccorHotels review

Clean, nice staff, lovely experience.

Dear WU C., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Imperial Surf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajesh Shetty

Pleasant.

Customer review rating 4.3/5

Brett Families - 07/10/2019 AccorHotels review

Staff were friendly and the pool was nice. The room was neat, only a couple of issues in that we had a couple of small cockroaches on the floor over the week. We stayed for a week and utilised the kitchen and laundry facilities. If more cleaning products were available we would have used this more and also to clean floors etc. The building of the Meriton next door was noisy on occasions. Overall the hotel was well presented, neat, staff were friendly and the pool and yard was clean.

Dear Brett V., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Imperial Surf. We have taken on board your comments and like to assure you that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rajesh Shetty

Unexpected move from Breakfree Beachpoint T. Here

Customer review rating 4.3/5

Yeng Families - 04/10/2019 AccorHotels review

It was below expectation as no communication with renovating below with the jackhammering, no warning about the massive building construction next T. our window and the commencement time. However the place was clean but the utensils was rusted and the unable T. use. Hit and miss with the front reception staff.

Dear Yeng T., Thank you for taking the time T. tell us about your experience at the BreakFree Surfers Paradise Imperial Surf. I am sorry that your experience did not meet your expectations; please allow me T. express my sincerest apologies. At BreakFree, we strive T. provide a superior service experience for every customer; therefore your feedback is very important T. us. Please rest assured that we are taking the appropriate measures T. address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity T. better serve you in the near future. Sincerely, Rajesh Shetty

Very enjoyable & well managed establishment

Customer review rating 4.3/5

Colin Families - 02/10/2019 AccorHotels review

The building was very clean & well organised. Wi-fi was unreliable & whilst a code was expected to last 3 days had to be re-issued daily to the point we didn't bother on the final day.

Dear Colin W., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Imperial Surf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken on board your comments regarding the WiFi and will look into resolving it soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajesh Shetty

Nice place

Customer review rating 4.3/5

Daniel W. Families - 01/10/2019 AccorHotels review

Enjoyed the experience but the room wasn't cleaned prior to our arrival

Dear DANIEL / JAYMIE / JORJA (16YRS) / JACOB (14YRS) W. / O'CONNELL, Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Imperial Surf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rajesh Shetty
Customer review rating 4.3/5

Lena Families - 29/09/2019 AccorHotels review

Was and all ways is clean friendly and hassal free

Dear LENA T., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Imperial Surf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajesh Shetty

Very good

Customer review rating 4.3/5

Vanessa G. Families - 29/09/2019 AccorHotels review

Everything was good. My daughter had a bad experience in the swimming pool as another woman came up to her and took photos. My daughter has anxiety and depression and is very nervous around strangers and she felt uncomfortable. I think the women were drunk

Dear VANESSA RONDA G., Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Imperial Surf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rajesh Shetty
Customer review rating 4.3/5

Rose Families - 26/09/2019 AccorHotels review

Very Noisey pool area and outside our balcony, 7am loud construction noise so no rest while on holiday, rust on outside furniture, old carpet with dust mites or something, nice kitchen, dirty carpet in tv area. Not a good experience and will never come back! Waste of our precious money and time.

Dear Rose N., Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Imperial Surf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rajesh Shetty

Old and dirty

Customer review rating 4.3/5

Jessica Families - 26/09/2019 AccorHotels review

Understanding that this isn’t a premium property, we were still disappointed with the standard of accomodation. Dirty sofas, stained carpet, chipped tiles in bathrooms, broken shower screen, hairdryer not working, the list goes on. There were no functioning extraction fans in the bathrooms but when we opened the windows to air them out, because there were no window screens, the apartment filled with moths and bugs. I would not stay here again.

Dear Jessica M., Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Imperial Surf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rajesh Shetty

Fantastic

Customer review rating 4.3/5

Anonymous Families - 24/09/2019 AccorHotels review

Great location, clean. Perfect

Dear Jo D., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Imperial Surf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajesh Shetty

Excellent

Customer review rating 4.3/5

Anonymous Couples - 23/09/2019 AccorHotels review

Second time we have stayed with you. Looks like you are undergoing some improvements which is good. Overall the apartments are perhaps a little bit tired but they are spacious, well equipped and the views from the front ones are amazing. Love the facilities available to guests and we will stay again.

Dear Toni & Christopher N., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Imperial Surf. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajesh Shetty

Easy to access

Customer review rating 4.3/5

Anonymous Friends - 23/09/2019 AccorHotels review

It was good and walking distance to shop. The staffs were friendly as well. Only when the bus stops near your hotel, I couldn’t see the bikes. It was quite dangerous. Also, it’s not your fault, but the internet connection was bad. I was told the code for 3days and 1GB. And it was nice that you gave us new codes as soon as we used up. However, a few times we were out for a whole day, and obviously didn’t use 1GB, but it has gone and the reception was closed. I think you could create the better way to give us the codes.

Dear Kari F., Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Imperial Surf. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rajesh Shetty

Every year the same... Wonderful!

Customer review rating 4.3/5

Elizabeth H. Families - 22/09/2019 AccorHotels review

Love this place! Perfect location, breath taking views, large rooms! Old world Surfers feel but renovated modern rooms. Misty is the most welcoming, helpful receptionist! She treats you like you're old friends returning for another stay. Our 'Happy place' Liz and extended family.

Dear Elizabeth H., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Imperial Surf. It is always a pleasure to receive positive feedback. I will share your comments and compliments with Misty. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rajesh Shetty
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