Mantra Esplanade Cairns Hotel

Customer review rating 4.3/5 879 reviews
+ 14 Services
Book this hotel

Room 1

Number of guests
Children's age

Le Club AccorHotels

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Best location in Cairns

  • Adjacent to the iconic Esplanade lagoon

  • 5 minutes walk to the Reef Fleet Terminal

  • Surrounded by restuarants, bars and shops

  • 10 minutes walk to the Cairns Convention Centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • CAIRNS AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
Catering
  • Breakfast
Business services
  • Copy/print service available

Hotel location

Mantra Esplanade Cairns

53 57 The Esplanade
4870
cairns
australia

Tel: +61740464141

Fax: (+61)7/40464242

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    CAIRNS AIRPORT At 8km / 4 miles - Shuttle paying

GPS :-16.921305, 145.777742

Our guest reviews for
Mantra Esplanade Cairns

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

879 reviews

Comfortable room

Customer review rating 4.3/5

Alan C. Friends - 16/10/2019 AccorHotels review

Off street parking, nice neat room Air conditioner, although on, didn’t cool the room down

Good -- could be better.

Customer review rating 4.3/5

Us Friends - 16/10/2019 AccorHotels review

Nice hotel. Great staff , polite and helpful. Good position. Only let down by the mould around the bath. Not housekeeping fault but lack of maintenance. Silicone needs replacing-- cheap fix. I shouldn't have to point this out when paying over $2000 a a week.

It was “OKAY”

Customer review rating 4.3/5

Jay Families - 16/10/2019 AccorHotels review

It was overall okay. Close to the esplanade lagoon, all the cafes and restaurants. However, we expected everyday cleaning service but there was not and we informed in advance that it was our honeymoon but we felt like the hotel did not really care about it.

Very friendly, helpful staff, good facilities.

Customer review rating 4.3/5

Dallyce Couples - 15/10/2019 AccorHotels review

Very easy efficient checkin. Room had great facilities and very clean.

Very Good

Customer review rating 4.3/5

Anil Couples - 15/10/2019 AccorHotels review

Very pleasant, and staff was very good.

Ok

Customer review rating 4.3/5

Anonymous Couples - 15/10/2019 AccorHotels review

Friendly staff. Room smelt, not sure if it was the aircon. Lift is a pain to use, won't Let You pick more that one level sometimes. We were out all day so only need to sleep there. Found it expensive but that's Cairns.

Fab

Customer review rating 4.3/5

Shelly N. Couples - 14/10/2019 AccorHotels review

10 out of 10 for front desk staff, very helpful. Great room, lovely and sunny.

Location great, staff unhelpful

Customer review rating 4.3/5

A. Friends - 14/10/2019 AccorHotels review

Staff did not come back to me when I try to extend our stay

Wanted ice for an injury. Was told it cost money

Customer review rating 4.3/5

Pradip S. Couples - 14/10/2019 AccorHotels review

Bad. Not involved in hospitality

Dear Pradip Kumar s., Thank you for taking the time to tell us about your experience at the Mantra Cairns Esplanade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately we do not have an ice machine at our hotel and we do not own the restaurants that are adjacent to the hotel but I am sure if you had of let them know what it was for they would have given you free ice. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns. Sincerely, Leah Sullivan Front Office Manager

I love the experience of staying in your hotel.

Customer review rating 4.3/5

Joice F. Business - 13/10/2019 AccorHotels review

One bedroom apartment with city balcony view right next the ocean is fantastic. The kitchen has all you need as a hotel apartment.

Friendly front desk staff

Customer review rating 4.3/5

Michelle Couples - 12/10/2019 AccorHotels review

The front desk staff were very friendly and helpful

Pleasant clean apartment

Customer review rating 4.3/5

Anonymous Couples - 12/10/2019 AccorHotels review

After some initial hiccoughs during the booking process, which were subsequently sorted out by the manager at our request, we were very satisfied with the apartment and the service we received.

Customer review rating 4.3/5

Lorraine L. Families - 11/10/2019 AccorHotels review

It is always a pleasure. Your staff can do no wrong - from front desk, housekeeping and general maintenance. They are always polite and nothing is a problem for them.

Customer review rating 4.3/5

Mel Families - 10/10/2019 AccorHotels review

Location was perfect. Service from staff was exceptional. The rooms are a little tired. The fold out Lounge for a bed was not in very good condition at all. Definatley needs replacing! Excellent service when booking tours. Pool was good, gym was clean and good perhaps needs a little more ventilation or AC. A really great place to stay when in cairns.

Nice room and staff enjoyed the experience

Customer review rating 4.3/5

Rob T. Families - 09/10/2019 AccorHotels review

The only thing is that I got to the room and had no bed for my daughter even though I booked for her. But after a phone call ot was sorted. But I had to google your number because there were no contact details for reception in the room. But over all I enjoyed my stay and will come back.

Convenient location

Customer review rating 4.3/5

Ivy Couples - 09/10/2019 AccorHotels review

Over all good stay. Location is perfectly situated near the lagoon, night market and wharf. Plenty of things to do around. Luggage storage definitely is helpful especially if you arrive early or your flight is later during the day. Good customer service as we had a bit of situation with our check in, we were given the wrong room, turns out someone was already there, a bit of a mix up. They were very apologetic about it and gave us complimentary wifi but did not really use it. The room is clean, and comfortable.

Not as good as I expected

Customer review rating 4.3/5

Ash Business - 08/10/2019 AccorHotels review

The stay was OK. Staff were very good and super friendly. Just room quality, and amenities quality were not quite the level I expected form a Mantra property.

Very Comfortable

Customer review rating 4.3/5

Stephen C. Couples - 08/10/2019 AccorHotels review

Location was fantastic close to everything thing we needs. The accommodation was very comfortable which made the holiday very relaxing.

Convenient and comfortable

Customer review rating 4.3/5

Paul Couples - 08/10/2019 AccorHotels review

The location was good with easy access to the promenade and shops and restaurants. It was also very convenient for tour pick ups in the transport area behind the hotel. The room was well equipped and comfortable but the joint access between adjacent rooms was a bit noisy - our neighbours were door slammers! Breakfast was good but we did not eat in the restaurant in the evening as it was a bit quiet and lacked atmosphere.

Disapointing and dated rooms

Customer review rating 4.3/5

A F. Couples - 07/10/2019 AccorHotels review

Good location and friendly staff however the room itself was not what we were expecting. The room was very dated compared to the photos online and it smelt strongly of cigarette smoke. For a weekend away with my husband, it was a disapointing stay and I would not stay again.

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