Mantra Esplanade Cairns 4 stars

Customer review rating (ALL Rating) 4.4/5 1,842 reviews

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53 57 The Esplanade, 4870 CAIRNS, Australia

Description

Hotel extras

  • Enjoy our onsite lagoon style pool, fully equipped gym and whirlpool spa.

  • Adjacent to the iconic Esplanade lagoon, perfect on those hot, Tropical North Queensland days

  • An easy 5 minute walk to the Reef Fleet Terminal

  • Surrounded by restaurants, bars and shops for you to go out and explore during your stay

  • Just a 10 minute walk to the Cairns Convention Centre

Our accommodation(s)

Hotel location

Mantra Esplanade Cairns

53 57 The Esplanade
4870 CAIRNS
Australia

GPS:-16.921305, 145.777742

Telephone
Fax +61 7 4046 4242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Surrounded by tropical plants with a feature rock wall waterfall, our refreshing lagoon style pool and spa is the perfect place to relax and enjoy the tropics.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,842 reviews

TripAdvisor Rating  4.0/5  2,559 reviews

Great location and service!

TripAdvisor rating 5.0/5

Bel B TripAdvisor review

We were able to check in an hour early, at 1pm, as we were from interstate and the wedding we were attended started at 2pm (check-in time). We were also given an upgrade! Great location too - straight across the road from the water and everything we needed was close walking distance.

Location

Customer review rating 5.0/5

David R. Families - Confirmed reviews ALL

Great staff and location

Dear David, Thank you for your positive feedback regarding our great staff and convenient location. We are delighted to hear that you had a pleasant experience at Mantra Esplanade Cairns. We hope to welcome you back soon. Warm regards, Tiago Cunha Front-Office Manager

Disgusting hovel

Customer review rating 0.5/5

Cal Couples - Confirmed reviews ALL

Terrible. Room stank. Second room was basically uninhabitable with a broken bed. Third room had a leaking air-conditioner. Old and tired rooms not fit for charging a fee. Mismatched Furniture looked like it had been found on the side of a road. Poorly patched holes in walls and doors. Peeling paint. No housekeeping service. Disgusting

Dear Callum, We are truly sorry to hear about the challenges you faced during your stay. Your feedback is invaluable to us, and we will address these issues urgently. We apologize for the inconvenience caused by the room conditions and the lack of housekeeping service. Please be assured that we are taking immediate steps to rectify these shortcomings. Thank you for bringing this to our attention. Sincerely, Tiago Cunha Front-Office Manager

Great apartment in perfect location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Had an excellent stay at the Mantra, very close to the town and lagoon. Apartment clean and well equipped with everything we needed. Would stay again.

Dear Nicholas, Thank you for your positive review! We are delighted to hear that you enjoyed your stay at Mantra Esplanade Cairns. Our team takes pride in providing a clean and well-equipped apartment for our guests. We look forward to welcoming you back soon. Best regards, Tiago Cunha Front-Office Manager

Good location, comfortable stay

Customer review rating 3.5/5

Tamara Families - Confirmed reviews ALL

Hotel kindly gave us a 1pm check-in so my 3yr old could sleep. Check-in was random - 2 managers talking to each other and taking up the computers on the small front desk didn't acknowledge me at all, then the receptionist did so and tried to manoeuvre around them to check me in, all whilst they seemingly were oblivious to anything happening in their vicinity including her being inconvenienced by them. I am an Accor reward member and this wasn't acknowledged or referenced and certainly none of the niceties received. Room was more dated than any of the photos show. Paid for esplanade/"water view" and got trees even though on the 5th floor, which was disappointing as we booked that view knowing we would be there a lot with the 3yr day sleeps, and thought we could at least enjoy a view. Still nice to watch the esplanade goings on. 2 air con units on the balcony blow you away whilst sitting on the balcony. Have to sit right at the railing edge to avoid it. The bedroom in the 1brm apartment is tiny and there is barely room to move around the bed. Spacious bathroom and loungeroom though. Kitchen not supplied with even salt & pepper sachets or some condiments sachets like vegemite/honey/jam, basics like napkins or paper towel, which would have been nice. Maybe opportunity to wow with a small bfast welcome hamper with small cereal box and a couple of these things to start you off or suggest where you can get the small versions of things/have them for sale. You don't want to be buying all that stuff in big form when you are from out of town, or eat out every meal. The 2nd room to our dual key (standard king room) was extremely spacious. I was worried with having the 3yr old in that room that she wouldn't be able to find us in the other apartment if she woke in the night, but there isn't as much space between the 2 rooms as what the photos show, so was super easy for us to work with and good for a family/group. It felt like because we had specified 3 people in the room though, the 4th of everything was removed - only 3 chairs at the little dining table, 3 plates/bowls etc. Weird! And too bad if you had friends join you for a meal or something. Meant we had to wash up all the time which was annoying. Pool was nice but freezing. We were at the end next to the construction but didn't hear anything. Super location convenient to everything you need around that area. Highly recommend Yaya's Greek Restaurant - we had an AMAZING meal and service experience there with friends. All in all a good stay and will stay again - in July in fact!

Dear Tamara, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your check-in process. Rest assured that we will address this matter with our team to ensure a smoother and more welcoming arrival experience for our guests in the future. We appreciate your loyalty as an Accor rewards member, and we regret if this was not adequately recognized during your stay. Regarding your room allocation and amenities, we regret that it did not meet your expectations. We will review the room descriptions to ensure they accurately represent our offerings, as we don't advertise Ocean/Water views. Your suggestions for the kitchen supplies and breakfast hamper are noted, and we will consider how we can enhance the overall guest experience. We are delighted to hear that you found the location convenient and enjoyed your time at the pool. We look forward to welcoming you back in July and strive to provide you with a more seamless and enjoyable stay. Please feel free to contact me directly if there's anything I can help with organising your stay at Mantra Esplanade Cairns. Looking forward to welcoming you soon, Tiago Cunha Front-Office Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.