Mantra City Central Melbourne Hotel 4.5 stars

Customer review rating 4.1/5 751 reviews
+ 10 Services
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Room 1

Number of guests
Children's age

Le Club AccorHotels

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Heritage-listed Building

  • City Centre

  • next door to Melbourne's acclaimed shopping mecca:

  • Self contained accommodation

  • walking distance to theatres, dining and sporting arenas

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • ParkingPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INT AIRPORTPaying
  • LaundryPaying
Catering
  • Breakfast
Leisure and activities
  • Babysitting on request
Business services
  • Business centre
  • Copy/print service available

Hotel location

Mantra City Central Melbourne

318 Little Bourke Street
3000
melbourne
australia

Tel: +61396642000

Fax: (+61)3/96631977

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    MELBOURNE INT AIRPORT At 23km / 14.29 miles - Shuttle paying

GPS :-37.813, 144.96318

Our guest reviews for
Mantra City Central Melbourne

100% genuine reviews from our guests

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AccorHotels Rating 4.1/5

751 reviews

Nice

Customer review rating 4.1/5

Naresh Families - 10/10/2019 AccorHotels review

Great location .Would be great if housekeeping could clean room daily .

Above all expectations.

Customer review rating 4.1/5

Gina V. Friends - 10/10/2019 AccorHotels review

Excellent, such a happy over anxious team to assist with whatever they could to ensure that our stay was truly a TOP 1 BOX. It was brilliant,.

Dear gina v., We very much appreciate your comments regarding your stay at the Mantra Melbourne City Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.1/5

Rozzy Business - 09/10/2019 AccorHotels review

Friendly staff and clean spacious rooms. Also right in the city. Will be back. Hopefully with discount if back on a personal visit.

Dear ROZAIMAN SYAM MR B., We very much appreciate your comments regarding your stay at the Mantra Melbourne City Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location, average room

Customer review rating 4.1/5

Josh Business - 09/10/2019 AccorHotels review

Good location, average room. Security code on door inconvenient.

Dear Josh H., Thank you for taking the time to tell us about your experience at the Mantra Melbourne City Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

It was a cosy clean room.

Customer review rating 4.1/5

Sally Families - 09/10/2019 AccorHotels review

Staff were helpful!

Dear SALLY H., We very much appreciate your comments regarding your stay at the Mantra Melbourne City Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very convenient to all places we wanted to go to

Customer review rating 4.1/5

Jean D. Z. Couples - 09/10/2019 AccorHotels review

Very pleasing, helpful front desk staff

Dear Jean Dal Z., We very much appreciate your comments regarding your stay at the Mantra Melbourne City Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely birthday weekend

Customer review rating 4.1/5

Birthday G. Couples - 09/10/2019 AccorHotels review

I was very touched to arrive in the room that had balloons and a small box of chocolates with a birthday card for me! What a lovely personal touch. The room itself was large and overall pleasant. The only issue we found, and it was a big one, was that the noise from the street travelled straight into our room and we didn't have a good sleep at all. So bad in fact that one night I slept for a maximum of two hours. If there was a way to fix this problem, I would give this hotel a much higher score. The location is absolutely perfect, you can't get more central. The lovely staff member, after not reaching me with a wake up call, made their way to the door and knocked to wake us up, that's truly going out of the way to get the job done. Thank you very much.

Dear Anastassia G., We very much appreciate your comments regarding your stay at the Mantra Melbourne City Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Anonymous Families - 09/10/2019 AccorHotels review

Great central location . Close to everything you need for your city escape

Dear ANNE F., We very much appreciate your comments regarding your stay at the Mantra Melbourne City Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Highs and lows

Customer review rating 4.1/5

Sam Friends - 08/10/2019 AccorHotels review

Initially reception and location was great. Unfortunately that was the highlight, the car park was a short trek away and awkward on busy streets with luggage. We were also in the basement rooms so had to tackle the stairs, and lack of air flow in the room and the loud music from a neighbouring bar.

Dear Blaire C., Thank you for taking the time to tell us about your experience at the Mantra Melbourne City Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

disappointing stay this time

Customer review rating 4.1/5

Natalie Business - 08/10/2019 AccorHotels review

As I don't like lifts I asked to have a room on a lower floor, which was fine. The problem was the road works right outside my window which continued until the early hours of the morning. By the time I realised that they were not going to finish at a reasonable hour reception was closed. I'm disappointed because I am sure the hotel management would have known about the road works and could have given me a room on the other side of the building

Hi Natalie, Thank you for your feedback and we're glad to have you back with us again. We're very sorry that the works being conducted on Driver Lane had a negative impact on your stay. Unfortunately these works were commenced without consultation with us, and without Council approval. A formal order has since been issued ordering a stop to these works but we understand the impact this has had on our guests. We hope to have the pleasure of welcoming you back again in the future, and encourage you to give us a call prior to our next stay to look at making your stay a special one. Warm regards, Campbell Bourke

Amazing

Customer review rating 4.1/5

Sharlene R. Couples - 08/10/2019 AccorHotels review

We had a wonderful stay at the Mantra .. the service was outstanding motel was perfect ... location was fabulous. Would highly recommend the Mantra to everyone I know.

Dear SHARLENE R., We very much appreciate your comments regarding your stay at the Mantra Melbourne City Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel in a perfect location.

Customer review rating 4.1/5

Leigh Families - 08/10/2019 AccorHotels review

Very central to everything in the CBD. Very helpful staff. Great apartment - kitchen, living, bathroom/laundry and bedroom.

Dear Leigh J., We very much appreciate your comments regarding your stay at the Mantra Melbourne City Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

very happy

Customer review rating 4.1/5

Paul S. Families - 07/10/2019 AccorHotels review

everything we needed at a good price

Dear PAUL s., We very much appreciate your comments regarding your stay at the Mantra Melbourne City Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Welcoming staff and a great location

Customer review rating 4.1/5

Kelsey Couples - 07/10/2019 AccorHotels review

When we arrived, the reception staff had a welcome pack prepared, as it was our anniversary. They were incredibly helpful with organising our stay and answering our questions. Unfortunately, the bed was quite hard, and as it was 2 single beds pushed together, it moved overnight and caused me roll in to the gap left.

Dear Kelsey B., We very much appreciate your comments regarding your stay at the Mantra Melbourne City Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Quiet and Convenient Location

Customer review rating 4.1/5

Rubyfg Business - 06/10/2019 AccorHotels review

Booking online was a breeze. Check-in was very swift and efficient and staff member was welcoming and pleasant. As a solo female travelling for work I felt secure because of location and it was not possible to go to any floors in the lift without security key card. My apt (which ended uo being 2 rooms) was spacious with two couches, a small table/two chairs and a foot rest and side table. A table or floor lamp lamp in living area would be a good addition. Kitchenette was sufficiently equipped to bring back food, cook breakfast but not cook up a storm. Bathroom had shower over bath which was showing its age and the shower head needs replacing (feedback which staff member at check-out recorded). The location of room provided a quiet night's sleep, with none of the city noises one gets being on a major road or tram route. Myer and H&M are right across the road and Emporium a couple of doors away where there is a food court with great offerings.

Dear Faye G., We very much appreciate your comments regarding your stay at the Mantra Melbourne City Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Inner City Comfort

Customer review rating 4.1/5

Elizabeth Business - 06/10/2019 AccorHotels review

I experienced a comfortable and spacious one bedroom apartment with great kitchenette facilities. The bed was comfortable and the room was quiet and peaceful despite being in the midst of the city. Great position for shopping and Cafe experiences.

Dear Elizabeth F., We very much appreciate your comments regarding your stay at the Mantra Melbourne City Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor parking

Customer review rating 4.1/5

Lauren W. Couples - 06/10/2019 AccorHotels review

The parking was absolutely appalling. They charged us for two days even though it was a 24 hour stay. The manager of the parking was suppose to call me on Monday to provide a refund but that didn’t happen.

Hi Lauren, Thank you for taking the time to leave your feedback. We do apologise for the issues you experienced while parking with The Golden Square and we're very sorry this had a negative impact on your stay. If we can be of any assistance in resolving this issue please don't hesitate to get in touch with us directly and we will be happy to look into this issue from our end. Wishing you all the best for your future travels.

Hidden gem in the Centre of the City

Customer review rating 4.1/5

Kate Friends - 06/10/2019 AccorHotels review

We Can’t speak highly enough of the reception staff and their warm welcome and ready hints on where to eat etc. our room was very clean such comfy beds and the hotel is very quiet for a city location. The location is perfect for a City stay. We got a great deal and would certainly recommend the Mantra to others. We will be back. Thank you so much Not a complaint - hopefully constructive - the bathroom did look a little tired and the hot water extremely hot with no clear direction which way was hot or cold in the shower.

Dear Kate C., We very much appreciate your comments regarding your stay at the Mantra Melbourne City Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Enjoyable

Customer review rating 4.1/5

Gary Couples - 05/10/2019 AccorHotels review

Bathroom fan did not work for the duration of our stay, the water from the kitchen tap was cloudy, had nothing saying about the membership free wi-fi until I asked at reception and the lights in the room were barely brighter then the outside of the apartment which was dim but otherwise it was enjoyable and was conveient for our stay

Dear Gary B., Thank you for taking the time to tell us about your experience at the Mantra Melbourne City Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great Location

Customer review rating 4.1/5

Shane Couples - 05/10/2019 AccorHotels review

Great location, friendly helpful staff, room was great 1 bedroom loft apartment. Being on first floor was a little worried about road noise but nothing. Only noise was pigeons between the two buildings. Would happily stay again

Dear SHANE P., We very much appreciate your comments regarding your stay at the Mantra Melbourne City Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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