BreakFree Beachpoint Surfers Paradise Hotel 3.5 stars

Customer review rating 4.2/5 166 reviews
+ 14 Services
Book this hotel

Room 1

Number of guests
Children's age

Le Club AccorHotels

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Patrolled beach opposite and 5 minutes from Cavill Ave

  • 30 minute shuttle to theme parks

  • Spacious self-contained apartments

  • Tram station around the corner

  • 5 minutes walk to restaurants and nightclubs

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • LaundryPaying
Leisure and activities
  • Swimming pool
  • Thermal Spa
  • Well-being
  • Babysitting on request
  • Outdoor tennis court
Catering
  • Breakfast
Business services
  • Copy/print service available

Hotel location

BreakFree Beachpoint Surfers Paradise

Cnr Staghorn Avenue And The
Esplanade
4217
surfers paradise
australia

Tel: +611300092878

Fax: (+61)7/55922881

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 25km / 15 miles - Shuttle paying

GPS :-27.995534, 153.430135

Our guest reviews for
BreakFree Beachpoint Surfers Paradise

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

166 reviews

Loud

Customer review rating 4.2/5

Nicole M. Families - 15/10/2019 AccorHotels review

Woken every morning by workers and laid awake at night listening to screams from ride

Dear Nicole m., Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Beachpoint. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicki Blackley

pleasant

Customer review rating 4.2/5

John Business - 14/10/2019 AccorHotels review

pleasant

Thanks John for taking the time to place your comments. I am sorry to hear that your car got damaged when you parked your car in the visitors car park. Being Surfers Paradise a lot of people will just come and park at our property after hours, as there is no one to ask them to leave. This is the reason we ask all guests and residents to park their car in their allocated spot in the secured parking, to avoid these problems. We did check the camera’s but unfortunately we were not able to see it happen. We do hope to welcome you back, so please contact me directly for your return guest rate. Thanks Nicki Blackley

Great apartment in a central location.

Customer review rating 4.2/5

Nicole Families - 13/10/2019 AccorHotels review

The apartment was clean and close to everything we needed. Great facilities too.

Dear Nicole H., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Beachpoint. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

Noisy

Customer review rating 4.2/5

Anonymous Couples - 13/10/2019 AccorHotels review

Noisy this time round with construction site next door. If you dont want to be up at 6am, then dont stay while hotel next door is being built.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicki Blackley

enjoyable

Customer review rating 4.2/5

Barry D. Families - 08/10/2019 AccorHotels review

very clean and tidy establishment, well equipped

Dear BARRY D., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Beachpoint. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

Very enjoyable

Customer review rating 4.2/5

Sharon B. Families - 08/10/2019 AccorHotels review

Our stay with you was very enjoyable, close to everything that we needed,staff were very friendly and helpful with booking anything we needed to book. Will definitely be back to stay with you again.

Dear SHARON B., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Beachpoint. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

Outdated apartment with below standard amenities

Customer review rating 4.2/5

Aileen Families - 06/10/2019 AccorHotels review

Your reception staff were exceptionally nice and helpful. The apartment was directly facing construction work and it was noisy from 6.30 every morning. Unable to open what does and doors due to noise and dust from construction site. Not what you want or expect when on family holidays.

Dear AILEEN S., Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Beachpoint. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicki Blackley

While the room was nice the noise from the constuction site next door meqny you couldn't sit on the balcony

Customer review rating 4.2/5

Peter N. Couples - 04/10/2019 AccorHotels review

The room, pools etc were good but the noise from the construction site from next door meant that you couldn't sit on the balcony from 6.30am tp 4.30pm. We tried changing rooms to the other side but none were available. We stayed 7 nights so the tiny amount of dishwashing liquid and 2 towels were never going to last the distance. For $10 you could have supplied a small bottle of dishwashing liquid and a small jar of coffee both of which we purchased and left behind for the next guests. The pools and ground were good

Thanks Peter for taking the time to place your comments. I am sorry to hear that we were not able to assist with moving you to a more suitable apartment. It was unfortunate that we were fully booked. We are able to supply extra washing liquid ETC. Guests just need to ask Reception. We have in the past left dishwashing liquid and washing powder in the apartment, but it is unfortunate guests remove these items and take them home. Due to Health and Safety we are not able to leave coffee jars opened for guests to use, this is the same as not being able to fill water bottles and ice trays. We do hope to welcome you back, so please ensure that you contact us directly for your return guest rate. Kind Regards Nicki Blackley

Improptu holiday

Customer review rating 4.2/5

Anonymous Families - 04/10/2019 AccorHotels review

great location, short walk from Surfers Paradise and across the road from the ocean and life savers tower. 2 bedrooms and lost of room. Main problem of our stay was the building construction next door, 7am start each week day No warning during the booking process

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicki Blackley

Mostly very beautiful and relaxing

Customer review rating 4.2/5

Anonymous Families - 03/10/2019 AccorHotels review

A couple of hickups but as a return guest it was lovely to come back to a familiar hotel that previously gave me a pleasant experience.

Dear Renata S., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Beachpoint. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

Very noisy with construction next door. Extremely unfriendly reception lady. No instructions on how to use the TV and foxtel.

Customer review rating 4.2/5

Anonymous Families - 26/09/2019 AccorHotels review

It wasn't restful as we had hoped due to the noise of construction. We wish we had if been advised prior to booking as we would have stayed at another mantra hotel.

Dear Belinda M., Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Beachpoint. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicki Blackley

Spacious clean accommodation for families

Customer review rating 4.2/5

Cheryl Families - 25/09/2019 AccorHotels review

Great, only negative car spot was sometimes difficult to get into and roof was low so boot door got caught on pipe.

Dear Cheryl R., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Beachpoint. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

Great location & facilities

Customer review rating 4.2/5

Penny Couples - 24/09/2019 AccorHotels review

Good from booking through to leaving. Great room overlooking beach on 4th floor, free car parking a bonus.

Dear Penny D., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Beachpoint. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

Jack hammers

Customer review rating 4.2/5

Bruce C. Couples - 23/09/2019 AccorHotels review

We arrived at 2 pm Friday and jack hammers up stairs until 5:15 pm Not really a relaxing start to a weekend

Dear Bruce C./Cornford, Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Beachpoint. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicki Blackley

Fantastic we stayed in room 4A views to die for and at night the roar of the surf at night slept like a log.

Customer review rating 4.2/5

George G. Couples - 18/09/2019 AccorHotels review

Fabulous

Dear George g., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Beachpoint. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley
Customer review rating 4.2/5

Anonymous Families - 18/09/2019 AccorHotels review

Before we arrived we were informed front desk closes at 6pm, we ran late by 2min and we rang prior to Inform the receptionist we were about 60 seconds away...and she was really ubrupt and said no I wont be here. We litterally was at the door at 6.02pm. We just thought it would of been nice if she could of waited to greet us. Janet I think her name was and she was quite rude through our stay, just not very approachable and huffed and puffed if we asked for something like it was an effort. Room was very spacious, old...could do with an upgrade.

Dear Terry & Victoria T., Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Beachpoint. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicki Blackley

A very relaxing stay at beachpoint

Customer review rating 4.2/5

John U. Solo - 14/09/2019 AccorHotels review

My stay at Beachpoint was relaxing as always. I have been staying here regularly for more than 30years and the staff have always been welcoming and helpful. The apartments have been clean and well equipped and presented. The location is convenient to transport and directly across the road from a patrolled beach. Beachpoint is ideal for families and is affordable. All apartments are self contained and there is secure parking.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicki Blackley

Always a great place to stay

Customer review rating 4.2/5

Philip C. N. Families - 14/09/2019 AccorHotels review

We have now stayed at BreakFree 4 years running and it is always a Great place to stay our compliments to the Nikki the Management and staff See you again in 2020. You should have a Loyalty Membership and would love to be members we love the place and we will keep coming back

Dear Emily & Phil N., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Beachpoint. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

Verily friendly staff and helpful

Customer review rating 4.2/5

Dorothy W. Couples - 12/09/2019 AccorHotels review

Staff friendly helpful as we are elderly Jacqui helped us to our room withall our bags made sure we knew where to eat as no resturant there

Dear Dorothy & Kenneth W., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Beachpoint. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

you have a nerve. I asked for three days to get an email giving me access to the internet. Receptionist was always to busy to provide the email with the code for WiFi. minimal contact with staff and offhand service. bugger off will not be back

Customer review rating 4.2/5

Roger M. Families - 11/09/2019 AccorHotels review

not worth it.

Dear Roger m., Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Beachpoint. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicki Blackley
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