BreakFree The Point Queenstown 3 stars

Customer review rating (ALL Rating) 4.2/5 222 reviews

BreakFree The Point Queenstown - Image 1
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239 Frankton Road, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Take advantage of free secure undercover parking available directly at the hotel

  • Enjoy stunning waterfront views of beautiful Lake Wakatipu & the backdrop of the southern alps

  • Featuring internet access, express check-out, private jetty, tennis courts and tour desk

  • A short 20 minute walk along the lakefront takes you in to the centre of Queenstown

  • Lockers are available for guests to store ski and snowboard gear

Our accommodation(s)

Room

Studio Room

  • 2 persons
  • 35 m² / 376 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

BreakFree The Point Queenstown

239 Frankton Road
9300 QUEENSTOWN
New Zealand

GPS:-45.033865, 168.681717

Telephone
Fax +64 3 441 1898

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  222 reviews

TripAdvisor Rating  4.0/5  433 reviews

Lovely view

TripAdvisor rating 4.0/5

GayleneNZ1 TripAdvisor review

The 2-bedroom apartment was pleasant with a lovely view and handy to town. However, parking was a real issue and, unfortunately, our shower leaked all over the bathroom floor - apparently an ongoing issue that is to be resolved. We were compensated for this.

Great location, spectacular views, a few minor items we needed to ask for, but were given quickly.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

There were 9 of us in our group, and the 4 bedroom apartment we stayed in had all the facilities we needed, 3 bathrooms, comfortable queen and single beds, plus good sized kitchen with all cooking facilities, also a laundry. Spectacular views, close to public transport, and a 20 minute walk into the heart of Queenstown. There were a few small items we required from reception, which they brought down to us very quickly and made our stay enjoyable. Would definitely stay there if we went back to New Zealand.

Dear Jeff, We very much appreciate your comments regarding your stay at BreakFree The Point Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad

Good Stay

Customer review rating 5.0/5

Sanjeev P. Families - Confirmed reviews ALL

Well serviced apartment with views of lake and mountains. Great customer service and staffs were helpful.

Dear Mr P., We very much appreciate your comments regarding your stay at BreakFree The Point Queenstown. it was great meeting your group. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad

Not the Experience we were Expecting

TripAdvisor rating 2.0/5

HelenP760 TripAdvisor review

There was no one manning reception on check-in (at 3.30 pm). The door to the office was locked with a phone outside and a number to call. We called the number, and a fellow appeared from a closed door behind the reception desk. We had booked a Studio with a kitchen, and he informed us there was not one available. We had booked two nights here and were counting on self-catering. At first he said he could put us in the non-kitchen room for one night, then move us to the kitchen studio for the second night. I said this defeated the purpose of a two night stay, and he relented and gave us the studio with the kitchen. His attitude was condescending, we felt as though he was doing us a huge favour, and he gave us the impression we were interrupting his day. On check-out, at 10.00 am, there was one international, non-English speaking guest waiting at the Reception desk, my partner & I, and yet another guest, all with questions regarding check-out. We had to use the outside phone again to get someone to attend to us. His attitude was supercilious, and not at all welcoming.

Hi Helen, Thank you for taking the time to tell us about your experience at BreakFree The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However office closes at 5pm and was not locked from inside ,maybe the sliding door was bit hard to open. Secondly Studio room does not come with kitchen facilities except for microwave, toaster & kettle. I can see that you have requested a room with cooktop and we have couple of studios with cooktops but we do not advertise them with cooktop options to keep it same description for studio room type. Your request was on request basis only and was subject to availability and was not guaranteed . There was one available next day and we happily moved your room. Hope you can understand our position here. In regards to using reception phone outside reception –I would like to advise that we are a small team here and everyone is hands on and working around the property during daytime. That’s why there are instructions to pick up the phone and speak to staff on duty in needed. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinod Azad

The right choice at the right place - hard to leave

TripAdvisor rating 5.0/5

Carole P TripAdvisor review

This apartment is without doubt the most spectacular I have stayed in for amenities, space and view - it is often said that it is possible to 'drop a stone' off the balcony into a lake - at this place you can! I complained about the price for just 2 people (even though I knew and everywhere else was booked out) so we were upgraded to the top floor 3 bedroom 2 bathroom luxury apartment. Management and staff were helpful and friendly.

Dear Carole, Thank you for your remarkable review regarding your stay at BreakFree The Point. It was great meeting you too. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

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Other web-users rate our hotel

  • 189 reviews 8.1/10 Location
  • 338 reviews 7.3/10 Room
  • 140 reviews 7.6/10 Service
  • 11 reviews 4.5/10 WiFi
  • 95 reviews 4.4/10 Amenities
  • 91 reviews 3.4/10 Cleanliness
  • 16 reviews 1.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.