Mantra Wings Surfers Paradise Hotel 4 stars

Customer review rating 4.2/5 122 reviews
+ 12 Services
Book this hotel

Room 1

Number of guests
Children's age

Le Club AccorHotels

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Located between Surfers Paradise and Broadbeach

  • Waking distance to the beach

  • Contemporary and Spacious self contained apartments

  • Heated Lagoon Swimming Pool and Children's wading pool

  • Gym, Spa, Sauna, Steam Room, Tennis Court and Kids Playground

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI in your roomPaying
  • Private indoor parking
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Outdoor tennis court
Catering
  • Breakfast
Business services
  • Copy/print service available

Hotel location

Mantra Wings Surfers Paradise

18 Fern Street
4217
surfers paradise
australia

Tel: +611300092872

Fax: (+61)7/55275077

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 25km / 15.53 miles - Shuttle paying

GPS :-28.0135, 153.430186

Our guest reviews for
Mantra Wings Surfers Paradise

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

122 reviews

Customer review rating 4.2/5

Anonymous Families - 09/10/2019 AccorHotels review

We all had a fantastic time and would recommend it to friends and family

We were satisfied with the accommodation

Customer review rating 4.2/5

Paul Families - 08/10/2019 AccorHotels review

The apartment size was very good and the layout was practical. The room wasn't overly clean - passable would be a better word. When we arrived it was late. We were looking forward to having a cup of tea when we arrived, but there were no tea bags in the kitchen. The security staff member ended up providing us with a couple after going down to the reception area. The next day we asked for some tea bags and pool towels. We were told that they would be delivered to our room, but they never came. We had to ask again the following day for some towels and they did arrive then. The staff were very friendly which was good. Overall the rooms did look a little "tired". The beds weren't as comfortable as what we were expecting. The other factor was that it was very noisy with our room facing the main road.

Under overwhelming

Customer review rating 4.2/5

Anonymous Families - 07/10/2019 AccorHotels review

We usually always pick Mantra or Meriton properties, however unfortunately this was a very disappointing experience with so may defects, considering we went to for our daughter’s birthday knowing we requested for high floor with ocean view booking to get there and find out they were fully booked so we got given a mid range room with Lowe floor. I reported a broken hair dryer and they after hours people said oh they would take care of it and the blinds in our kids room was broken so they kept waking up early with the sun. Once reported again we were told it would be looked at and fixed but not even a follow up call, no one cared. We have definitely walked away with a negative experience from this Mantra property.

Great stay

Customer review rating 4.2/5

Lyndsey Friends - 07/10/2019 AccorHotels review

Apartment was very spacious and we had a lovely ocean view The first night the toilet in en-suite wasn’t working and also the plug point in en-suite which was fixed the next day but continued to have a couple of noise issues I think the cistern isn’t filling properly m. Noticed the bulb in one of the lamps master wasn’t working and that should be checked by cleaners in my opinion Staff on reception pleasant Good walking distance to beach Good location Would defo recommend Nice pool area

Poor

Customer review rating 4.2/5

J F. Couples - 05/10/2019 AccorHotels review

Disappointing you never looked at my request form

Dear John F., Thank you for taking the time to tell us about your experience at the Mantra Wings. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We did infact see your request, unfortunately Our 1 Bedroom Apartments are all on low floors and Hinterland facing. Again my apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teigan McDonald General manager

comfortable stay

Customer review rating 4.2/5

Gb Families - 05/10/2019 AccorHotels review

pleasant short stay, good facilities, heated pool surprised us. Just a small hiccup on check in.

Dear Greg B., We very much appreciate your comments regarding your stay at the Mantra Wings. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our apologies about the Foldaway bed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teigan McDonald General Manager
Customer review rating 4.2/5

Angelina C. Families - 30/09/2019 AccorHotels review

Staff were very courteous and friendly

Dear ANGELINA C., We very much appreciate your comments regarding your stay at the Mantra Wings. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teigan McDonald General Manager

Ok but dissatisfied with cleanlyness

Customer review rating 4.2/5

Chris B. Families - 30/09/2019 AccorHotels review

Room was very good sized clean linen and towels. The floor, shower and main bathroom drain very dirty walking aroung would get very black feet. Only one teabag on arrival. The bench had crumbs and dishes were greasy.

Dear CHRISTOPHER B., Thank you for taking the time to tell us about your experience at the Mantra Wings. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jo Front Office Supervisor

Great location with spacious rooms and great facilities

Customer review rating 4.2/5

Jade C. Families - 30/09/2019 AccorHotels review

Great location and accessible to restaurants and down town surfers. Great outdoor area and pool facilities. Rooms were very spacious with large sized kitchen and lounge.

Dear JADE EMMA M., We very much appreciate your comments regarding your stay at the Mantra Surfers Paradise Wings. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teigan McDonald General Manager
Customer review rating 4.2/5

Laura Families - 29/09/2019 AccorHotels review

Sheets on queen bed and single bed were stained, old and ripped. Apart from that it was fairly clean.

Dear Laura C., We very much appreciate your comments regarding your stay at the Mantra Wings. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologies for the disatification of the linen. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teigan McDonald General Manager

Short and Sweet

Customer review rating 4.2/5

Frances Couples - 27/09/2019 AccorHotels review

The room was nice and spacious with a view, unfortunately we did not notice when checked in until the next morning of all the smoke butts on the deck.

10s all round!

Customer review rating 4.2/5

Hayley P. Friends - 17/09/2019 AccorHotels review

Everything was perfect! Staff, facilities, cleanliness, location, all perfect!!

Good Family Holiday

Customer review rating 4.2/5

Chris Families - 13/09/2019 AccorHotels review

We had a good time staying here. Shower was good, Beds were comfortable. A bit smaller than what we are used to at home. Unfortunately there were fires burning in the Hinterland so we couldn't sit outside in the morning to have breakfast. Kids loved the pool but it was misleading on the depth at the shallow end as it was well over our kids heads and just about drowned. Nice friendly and helpful staff made this a great place to stay for our eight days.

I really enjoyed my stay at Mantra wings

Customer review rating 4.2/5

Pat G. Solo - 13/09/2019 AccorHotels review

I was a 75 year old lady travelling alone.I felt safe at Mantra wings .The staff were warm and friendly and available if help was needed.

Great Location

Customer review rating 4.2/5

Carina D. G. Couples - 13/09/2019 AccorHotels review

We had a lovely stay. Found the location great. Staff very nice and helpful. Pool and staff area great. Our only disappointment was that we were woken every morning at 5.30ish by a truck outside (sounded like. A rubbish truck doing pickups). We were on floor one so maybe wouldn’t have heard the noise if we were higher up.

Typical Accor Hotel - Great Dedicated Staff which makes up for the questionable management of the property.

Customer review rating 4.2/5

Sinead O. Families - 04/09/2019 AccorHotels review

Temba on reception was very accommodating and did his best to fix all our concerns, well the concerns that he could anyway. He is an exceptional staff member and should be praised for his dedication to the property and his job. Kids Beds; no linen, just a bottom sheet over the mattress. Temba had to source doona's, which he did and apologised that neither one will have a cover. Not enough pillows, we had to take a pillow of the main bed to give to kids. Wheels on the beds didn't lock so the beds moved around the room which is dangerous. Kids room door handle locked closed with the kids inside. It took some effort to get them out. During our stay a locksmith had to be sourced to fix doorhandle. No bedside light in kids room only main light, which made it hard to put kids to bed. I understand that hotels have rooms that they use as promotion shots, but seriously what we got was absolutely nothing like any of your promo pics. I thought basic linen and pillows should be a standard.

Dear SHANE O., Thank you for taking the time to tell us about your experience at the Mantra Surfers Paradise Wings. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teigan McDonald General Manager

Friendly n very helpful staff (Ally)

Customer review rating 4.2/5

Anonymous Couples - 27/08/2019 AccorHotels review

Excellent friendly staff. Will be back

Dear Cheney K., We very much appreciate your comments regarding your stay at the Mantra Surfers Paradise Wings. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Generally very good.

Customer review rating 4.2/5

Chris Friends - 16/08/2019 AccorHotels review

Generally very good. Occassionally one of the lifts didn't register our floor level and several attempts were required as the button panel appeared a little loose and wasn't accepting the press f the button the first time. The room was clean and well presented.

Dear Chris M., We very much appreciate your comments regarding your stay at the Mantra Wings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ally

Good place to stay

Customer review rating 4.2/5

Anonymous Families - 13/08/2019 AccorHotels review

We enjoyed our stay - apartment was great Few things in the apartment need fixing - hand rail master en-suite kept falling apart Instructions for the dryer and washing machine would have been great

Dear Debra L., We very much appreciate your comments regarding your stay at the Mantra Surfers Paradise Wings. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our team has fixed the railing in the bathroom - thank you for letting us know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied

Customer review rating 4.2/5

Anonymous Families - 11/08/2019 AccorHotels review

We enjoyed our stay thoroughly, however, the bathroom drain was a bit on the nose and elevator buttons often didn’t needed to be pushed 3-4 times to work.

Dear Kale R., We very much appreciate your comments regarding your stay at the Mantra Wings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ally
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