BreakFree Longbeach Surfers Paradise Hotel 3.5 stars

Customer review rating 4.2/5 128 reviews
+ 14 Services
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Room 1

Number of guests
Children's age

Le Club AccorHotels

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Amazing views, located opposite of the beach

  • located 5 minutes from Surfers Paradise/cavil Ave

  • Newly refurbished facilities, Gym, 2 pools, kids pool & spa

  • Spacious apartments, self contained

  • surrounded by eateries, and light rail close by

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • GOLD COAST AIRPORTPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Outdoor tennis court
Catering
  • Breakfast
Business services
  • Copy/print service available

Hotel location

BreakFree Longbeach Surfers Paradise

28 Northcliffe Terrace
4217
surfers paradise
australia

Tel: +611300092878

Fax: (+61)7/55923929

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 26km / 16.16 miles - Shuttle paying

GPS :-28.007572, 153.431046

Our guest reviews for
BreakFree Longbeach Surfers Paradise

100% genuine reviews from our guests

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AccorHotels Rating 4.2/5

128 reviews

Happy with the resort. Staff were lovely & helpful

Customer review rating 4.2/5

Anonymous Families - 10/10/2019 AccorHotels review

We were in qld due to soccer tournament. Resort location & price was great for majority of group.

Dear Lynn, We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Longbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aditya

Awesome stay at Longbeach

Customer review rating 4.2/5

Helen Friends - 08/10/2019 AccorHotels review

Reception was so accommodating to our early check-in. They advised us where nearest supermarket was so we can stock up the apartment with food for our 9 day stay. Our apartment was freshened up mid stay and they washed the few dishes we had in the sink! Extra service not part of the mid clean! Our room was clean and tidy with magnificent views from the 24th floor. Reception staff were always welcoming as we were in and out of the apartment as we were part of a larger group staying there as part of a soccer tournament for our boys.

Dear Helen, We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Longbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aditya

Disappointed with room

Customer review rating 4.2/5

Anonymous Families - 08/10/2019 AccorHotels review

As soon as I walked in the room I wanted to walk out. The room had a bad smell, the couch was so old there was no padding and the material was peeling.. Underneath the couch was filthy. I didn’t want to sit on it as the cover looked dirty. The washing machine would leave green material on my clothes I checked the filter it was disgusting with mould. This should have been cleaned. The dryer so old it took 3 hours for two towels to dry and the clothes horse was falling apart. It is disappointing as I had friends stay at the same place same time and their furniture was updated and clean even though we paid the same price I received a terrible room. I suggest if the owners want people to stay there and pay the full price they need to renovate/refurbish. There was a fire in the sauna and we were told to access the outside pool area outside near the tennis court but you cannot open the door from the outside only from the inside. When I asked reception if she is able to open it with a key she said no even though the door knob had a keyhole. So not sure how long you need to wait for someone to open it. The bbq area was great but the tables need to be wiped clean every morning. Overall I would not recommend this hotel to friends.

Dear Goran, Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Longbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your feedback is taken on board & the owner is replacing the couch in the lounge room & renovating the kitchen as well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aditya

excitingly comfortable

Customer review rating 4.2/5

The B. D. Friends - 01/10/2019 AccorHotels review

Was nice, nice weather, nice people, nice bed, nice shower, nice view, nice parking, nice pool. No worries, just nice. wait not just nice, THE BEST! Thank you

Dear Rita & David, We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Longbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aditya

Great location and facilities

Customer review rating 4.2/5

Diana Friends - 30/09/2019 AccorHotels review

Great facilities and friendly staff. Beds in second bedroom were quite uncomfortable. Needed to be proper spring mattresses not thin foam. Loved the location.

Dear Diana, We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Longbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my ap[ologies for the mattress in the 2nd bedroom, I will address the issues with urgency. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aditya

Relaxing

Customer review rating 4.2/5

Louise I. Couples - 29/09/2019 AccorHotels review

Our room was comfortable with all the amenities and great view of the ocean Room service was excellent and so were the staff.

Dear Louise I., We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Longbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you again in the near future. Sincerely, Aditya

No internet

Customer review rating 4.2/5

Gary C. Families - 25/09/2019 AccorHotels review

couldn't access and it made the stay more difficult. I would have thought the Mantra chain would have the basics right these days. won't stay in a mantra without working internet. we stayed 25th floor. REAL annoying. Gary c.

Dear Gary, Thank you for the feedback. We are aware of the internet not working at the moment in guest rooms. The internet works in lobby & public areas. We are working on upgrading our internet infrastructure. I apologise this caused inconvinience to your stay. We hope to have this issue rectified as soon as possible. Apart from that I trust you had a good stay. Kind regards Aditya

Great counter staff.

Customer review rating 4.2/5

Brian R. Couples - 21/09/2019 AccorHotels review

Getting in after hours was shocking. Stuck in the cold with the intercon not working. Room not that clean. (Behind doors etc) However the reception staff the next day and following were excellent. Overall property was presented well. Unit needed some maintenance. Loose taps and little thing just needed tightening etc.

Dear Brain, We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Longbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologise for the small details, I will talk to our team as we want to provide a seemless experience. Our after hours phone is getting replaced this week but I apologise for the inconvinience once again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aditya

Above and beyond what customer service should be. Excellent!!

Customer review rating 4.2/5

Sean A. Couples - 20/09/2019 AccorHotels review

Breakfree Longbeach is amazing! We had was a beach view and King Bed as requested. The reception lady was an absolute delight to us and helped us with anything we needed. The only drawback was the Hot water in the shower did not last too long and we sometimes would have to wait a while before one of us could shower after the other, but that was our only complaint. The facilities are inviting, Pool areas are fantastic and the location is perfect. Well Done Breakfree Longbeach and thank you for helping make our honeymoon fantastic.

Dear Sean , Thank you for the lovely feedback. Glad to know you had a great time & had a lovely honeymoon. Please accept my apologise for a couple of hicks up in the way, I will address them with our maintainance team. Once again thank you for the feedback & we look forward to welcome you again in the near future. Sincerely, Aditya

Relaxing, Close to Facilities

Customer review rating 4.2/5

Anonymous Couples - 20/09/2019 AccorHotels review

Found Pools a little cooler than expected. Room 1504 we had although clean and Tidy, was a little tired a few of the fixtures need replacing ; the Shower Tap . Staff were extremely helpful with our enquires.

Dear Ian, We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Longbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments on the room being a bit tired is noted & we will work on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aditya

Enjoyable

Customer review rating 4.2/5

Sue Families - 18/09/2019 AccorHotels review

We enjoyed staying Staff were really helpful Room was a little dated but well maintened. View was to die for.

Dear Sue, We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Longbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aditya

Great sized apartments and return looks great.

Customer review rating 4.2/5

Justine Families - 18/09/2019 AccorHotels review

We had a 2 bedroom apartment, very clean and tidy. Spacious for a family of 4. Pool areas great and staff extremely helpful and friendly.

Dear Justine, We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Longbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aditya

Management& all Staff were extremely attentive, friendly & always with a smile.

Customer review rating 4.2/5

Betty Families - 10/09/2019 AccorHotels review

Very happy with all aspects of our stay though there were a few problems within the unit. This apartment needs to be refurbished. Once again we couldn’t speak highly enough of Management & All Staff.

Dear Betty, Thank you for the lovely feedback. its always a pleasure to have you at Breakfree Longbeach. I apologise for a few hickups during your stay, hope we were able to accommodate all requests. We cant wait to have you with us next year. Kind reagrds Aditya

Awesome

Customer review rating 4.2/5

E. G. Families - 09/09/2019 AccorHotels review

Great apartment , super views and balcony access. Were able to wifi after getting wifi device from reception. Enjoyed the outdoor pool area and tennis court. Location is so convenient for food shopping and beach access.

Dear Elspeth, We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Longbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aditya

ok

Customer review rating 4.2/5

Yvonne Couples - 08/09/2019 AccorHotels review

The room never ever got any sun in at all so that was a bit disappointing.

Dear Yvonne, We very much appreciate your comments regarding your stay at the BreakFree Surfers Paradise Longbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aditya

Million dollar view with a million reasons why I would never recommend this property again

Customer review rating 4.2/5

Julian Families - 29/08/2019 AccorHotels review

I have to say - I know Breakfree properties are 3-3.5* clean and comfortable, however, what we received was extremely poor representation of the product and I personally wouldn't give it a 2* rating - even that would be questionable. Im more surprised that the property knew I was an agent prior to my arrival so you would hope the concierge would want to showcase the better rooms being low season. We we're placed in Apartment 1105 and the following is a list of issues we had with the room - Upon arrival, the room stunk of bleach - Power points we're broken or barely operable causing safety concern - Some light switchers we're inoperable - Downlights broken in certain areas - Balcony door in living room was difficult to open close (assuming over time due to weather) - Chairs on balcony we're broken and unable to sit on. - Bathtub had rust building up in it - Couches had stains and foul scent - Overall room cleanliness upon arrival was sub-par. Fingerprints on sliding window doors, on cabinetry etc - almost made us laugh when we read that Breakfree would charge $100 for rubbish removal if we did not remove rubbish upon checkout, yet, couldn't be given a clean apartment. I do take ownership that I did not address the above to the concierge upon arrival. But to be honest, after a 2.5hr flight, 1hr drive from Brisbane - my family and I we're exhausted and this was just another chip off the block from an already interrupted vacation - as you know, we we're challenged with having to change our trip due to the ongoing situation in Hong Kong. The only positive thing I can say about the apartment is the location and the view from the living room - but this didn't outweigh the above and has made me reluctant to recommend Breakfree properties to clients in the future. The above was noted to the concierge upon check-out so that the we're aware of the issues and brought it to the attention of the owner of the apartment

Dear Julian, Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Longbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I really wish you did mention your concerns to us during your stay, most of them are small issues & we could have very easily fixed them, However I understand that they should have been fixed before your arrival. I wish to inform you that the owner of the unit has taken the feedback on board & has decided to renovate the unit. I am aware that you have sent the same complaint to infinity holidays & I am working with them to provide a compensation for the inconvinience caused to you during your stay. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aditya

Vinus

Customer review rating 4.2/5

Vinus Families - 28/08/2019 AccorHotels review

No heater No housekeeping No shampoo for 5days stay No towel change for 5days stay Important no wifi use

Dear Goh Siew L., Thank you for taking the time to tell us about your experience at the BreakFree Surfers Paradise Longbeach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is correct that we provide no housekeeping or change of linen & towels to all bookings less than 7 nights. I feel it is extremly unfair of you to rate us low as we are serviced apartments & we advertise very clearly that there is no daily housekeeping. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aditya

Great place to stay and a good location.

Customer review rating 4.2/5

Glenys M. Families - 22/08/2019 AccorHotels review

Friendly staff and adequate facilities.

Dear Glenys, We very much appreciate your comments regarding your stay at the BreakFree Longbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aditya

lovely apartment with sea view, close to the beach and fairly close to tram station

Customer review rating 4.2/5

Doug Couples - 21/08/2019 AccorHotels review

Lovely apartment. The apartment was quite dusty, we borrowed a cloth and cleaned dust off all the ledges that needed it. I requested a high up apartment with sea view. The one we got was only as high as the sixth floor, but there was a sea view. The apartment was on the side that didn't get any sun, Would have liked one that was on the opposite side. It would have been warmer.

Dear Dough, We very much appreciate your comments regarding your stay at the BreakFree Longbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies that the apartment was dusty. I will ask our housekeeping team to pay extra attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aditya

Highly improved from my last visit.

Customer review rating 4.2/5

Sigrid P. Solo - 21/08/2019 AccorHotels review

I have stayed at Longbeach many times in the past. Sadly it was not always a good experience due to cleaning issues. However, I decided to try one more time and was pleasantly surprised. Detailed cleanliness of the apartment had improved but still does need some attention. Overall though it was a lovely stay with a glorious apartment with direct ocean views.....THANKYOU!!!!!!

Dear Sigrid, We very much appreciate your comments regarding your stay at the BreakFree Longbeach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aditya
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