BreakFree Acapulco Surfers Paradise Hotel 3.5 stars

Customer review rating 4.4/5 109 reviews
+ 12 Services
Book this hotel

Room 1

Number of guests
Children's age

Le Club AccorHotels

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Ocean front views from all balconies

  • spacious units

  • directly across the road from the beach

  • 10 minute walk to cavill

  • directly across the road from Northcliff surf club.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI in your roomPaying
  • Parking
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • GOLD COAST AIRPORTPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Outdoor tennis court
Business services
  • Copy/print service available

Hotel location

BreakFree Acapulco Surfers Paradise

2 Thornton Street
4217
surfers paradise
australia

Tel: +611300092878

Fax: (+61)7/55922712

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    GOLD COAST AIRPORT At 29km / 18 miles - Shuttle paying

GPS :-28.010547, 153.431485

Our guest reviews for
BreakFree Acapulco Surfers Paradise

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

109 reviews

Disappointing I would consider the room we got 2.5 star not 3.5 star as advertised

Customer review rating 4.4/5

Michael G. Couples - 10/10/2019 AccorHotels review

I spoke to onsite manager and sent them email outlining our complaints

satisfied

Customer review rating 4.4/5

Monica &. C. R. Families - 06/10/2019 AccorHotels review

Ideal location, quiet, spacious unit, helpful front office staff. Our unit could do with a few more kitchen utensils , eg spatula, more stable laundry rack.

Lovely as usual. However, apartment very old and tired.

Customer review rating 4.4/5

David T. Couples - 26/09/2019 AccorHotels review

Always stay at the Acapulco. Some apartments are much nicer than others though.

Fantastic location

Customer review rating 4.4/5

Stephanie M. Families - 26/09/2019 AccorHotels review

The lady at the front desk extremely friendly, the grounds were really well maintained. Excellent facilities... indoor and outdoor pool and spa fantastic. Great view from almost every room. Just should have had free wifi like just about every other hotel.

Very nice views walking distance to the trams and cavil avenue surfers paradise

Customer review rating 4.4/5

Silvana C. Families - 24/09/2019 AccorHotels review

Was a great experience loved it

Dear Silvana c., We very much appreciate your comments regarding your stay at BreakFree Surfers Paradise Acapulco. It is always a pleasure to receive positive feedback. I am pleased you had a great experience and were able to enjoy the ocean views. We hope your next visit will be as pleasant as the previous one and look forward to welcoming you back to BreakFree Acapulco. Kind regards, Sarah R General Manager

Great stay

Customer review rating 4.4/5

Kathleen D. Couples - 16/09/2019 AccorHotels review

This was our third stay. And ad always was perfect. The apartment is very comfortable and the staff are wonderful

Dear Kathleen & Jimmy D., Thank you for choosing to stay with us at BreakFree Acapulco again and taking the time to leave your feedback. We very much appreciate your comments regarding your stay. It is always a pleasure to receive such positive feedback. I will be sure to share your comments with our team as this feedback will serve as an encouragement to all of our friendly team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Sarah R General Manager

Really lovely place to stay

Customer review rating 4.4/5

Angela Couples - 09/09/2019 AccorHotels review

Great views, helpful staff & clean apartment, very relaxing

Dear Angela S., Thank you for choosing to stay with us at BreakFree Acapulco and for taking the time to share your feedback regarding your stay. It is always a pleasure to receive positive feedback and it is great to hear that you were able to enjoy the ocean views too. I will be sure to share your comments with our team and hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back in the future. Kind regards, Sarah R General Manager

relaxing and satisfying

Customer review rating 4.4/5

Trevor H. Families - 09/09/2019 AccorHotels review

overall a very enjoyable experience as it has before that is why we keep coming back

Dear Trevor h., We very much appreciate your comments regarding your stay at BreakFree Acapulco Surfers Paradise. Thank you for choosing to stay with us again. It is always a pleasure to welcome back return guests and receive positive feedback. I will be sure share your comments with our team as we strive to continuously improve the quality of our services and standard of the apartments. Thank you again for sharing your experience, and we look forward to welcoming you and your family back to BreakFree Acpapulco in the future. Kind regards, Sarah R General Manager

Mostly very enjoyable ... some minor(?) problems however.

Customer review rating 4.4/5

R H. Couples - 06/09/2019 AccorHotels review

Great views, good location, pleasant staff. Downside ... the FiVE carving/cutting knives in unit 50 were SO BLUNT that we had to cut our BBQ beef into steaks with the bread knife. Could not cut a tomato. This is inexcusable! This was advised to staff the next day but somehow I expect that even now, nothing has been done about it. How many people have complained up till now I wonder? More advice .... PLEASE provide written instructions on how to make the SMART TV work.

Dear Robin H., We very much appreciate your comments regarding your stay at BreakFree Acapulco and choosing to stay with us. It is always a pleasure to receive feedback so we can further improve to ensure our guests have a positive experience. I am pleased to advise that the the knives in question were sharpened and/or replaced on the day of your departure. Had we known there was an issue during your stay we would have done our best to assist at the time. We always take the comments and suggestions from our valued guests on board and I assure you we always act in a timely manner to rectify any concerns raised. This is why I attended as quickly as I did when you were having difficulty using the smart TV. The team were advised of your suggestions regarding the need for more detailed instructions for the Smart TV and we will ensure this is available for our future guests. Thank you again for sharing your experience, and we look forward to welcoming you back should you return to the Gold Coast to stay with us again. Kind regards, Sarah R General Manager

Wonderful service.Awsome

Customer review rating 4.4/5

Trudy D. Families - 02/09/2019 AccorHotels review

Awesome

Dear Trudy D., We appreciate your comments regarding your stay at BreakFree Acapulco Surfers Paradise. It is always a pleasure to receive feedback so that we can further improve. We strive to continuously ensure the quality of our services meets the expectations for our valued guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Sarah R General Manager

Great value

Customer review rating 4.4/5

Ca… Friends - 28/08/2019 AccorHotels review

Nice

perfect view

Customer review rating 4.4/5

Ray L. Couples - 28/08/2019 AccorHotels review

good except there was no heating in the apartment, so it cold. The weather did not help with this

We have been staying with breakfree appartments the last 7 years and always been happy

Customer review rating 4.4/5

Matt Families - 27/08/2019 AccorHotels review

Was a great experience friendly staff and great facilities.

Great value for money. Good location and pleasant staff.

Customer review rating 4.4/5

Jamie H. Families - 25/08/2019 AccorHotels review

The apartments are very dated and carpets, beds and bedding are not very clean. Sheets are clean but blankets are dirty. The facility itself is great. Good pools and good outdoor areas.

Dear Jamie H., We very much appreciate your comments regarding your stay at BreakFree Acapulco. Thank you for choosing to stay with us again. It is always a pleasure to receive feedback from our valued guests as we strive to continuously improve and provide a high quality of customer service. I will be sure to share your comments with our team and address the concerns raised. For future reference if there is anything that we can do during your stay that will assist in ensuring a positive experience please do not hesitate in reaching out to myself or one of the team. For all future accommodation enquiries for BreakFree Acapulco one of friendly team would be happy to assist and can be contacted on (0…. Thank you again for sharing your experience and we look forward to welcoming you and your family back to the property in the near future. Kind regards, Sarah R General Manager BreakFree Acapulco

Mostly satisfied

Customer review rating 4.4/5

Kayles Families - 22/08/2019 AccorHotels review

Had a lovely stay, the staff were friendly and more than happy to help with an issue we had in the room. Unfortunately if the room was left locked up for the day there was a smell, that made breathing a bit difficult, until we opened the unit up again and let the wind and fresh air come through.

Great break

Customer review rating 4.4/5

Linda Couples - 20/08/2019 AccorHotels review

We always come back to Acapulco and have been staying at the property very regularly for about 15 years The property ticks all the boxes - location, ocean views, facilities - there is not one thing we don't like The staff are very friendly and helpful

Dear Linda D., Thank you for choosing to stay with us at BreakFree Acapulco again and taking the time to share your experience regarding your stay. I am pleased the team were able help and assist as required and that you were able to enjoy our onsite facilities. It is always a pleasure to receive positive feedback from our valued return guests and I will be sure to share your comments with our team. Please note that we have just finished refurbishing our outdoor swimming facilities and hope that you will return to stay with us again so you can see the improvement for yourself. For all future accommodation enquiries here at BreakFree Acapulco please do not hesitate in contacting one of our friendly team on (0…. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Sarah R General Manager BreakFree Acapulco

Not one that i would repeat

Customer review rating 4.4/5

Jewls Couples - 19/08/2019 AccorHotels review

Staff were friendly enough however the manager likes to argue the point. My point is the state of the apartments (yes we got changed to another apartment halfway through our stay due to me complaining about said cleanliness of the apartment). I have stay at Breakfree resorts for over 20 years and this stay was the worst I have ever experienced. Not only are the apartments in need of serious repair they also need a dam good clean including cleaning out the washing machine and filter. There should be instructions on how to work the appliances within the apartments so that disrepair doesn't happen. The managers attitude was disgraceful and dismissed my complaint altogether. I did take photographs of the state of the washing machines I was just handed a business card and abruptly told to email her for the first apartment and the second she just simply dismissed it stating and I quote "but i watched her clean the washing machine filter so it could not have been dirty". The cleaning lady may have cleaned it but the filter was so full of soap powder that it could me an hour to get it clean with hot water and a skewer to degunge it.

Dear Suzanne S., Thank you for taking the time to tell us about your experience at BreakFree Acapulco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. My team and I strive to provide an excellent service experience for every customer; therefore your feedback is very important to us. It is disappointing to hear when our guests are unsatisfied with any aspect of their stay with us which is why we assisted as quickly as we could after you raised your concerns and moved you into another apartment. I apologise that you felt that I dismissed your complaints as this was not intentional and also not common practice here at BreakFree Acapulco. Feedback from guests is always welcomed and valued which is why I thanked you every time you raised your concerns especially when you showed me the state of the washing machine. Whilst I did see the cleaner clean the filter in the second apartment as mentioned she must not have known the top section of the filter was removable. Your assistance in bringing this to my attention was greatly appreciated and I have since discussed this issue with the entire team to ensure it is not missed again. We appreciate you sharing your concerns and it is our hope that your next visit to the Gold Coast is a more positive experience. Sincerely, Sarah R General Manager BreakFree Acapulco

Brilliant

Customer review rating 4.4/5

Mandy Couples - 18/08/2019 AccorHotels review

Friendly staff, very clean and a great location

We have stayed a few times now and very happy with the service.

Customer review rating 4.4/5

Bernadette A. Couples - 14/08/2019 AccorHotels review

The staff are always friendly and helpful. The last unit we stayed in was very nice and had been refurbished. Some units we have stayed in previously were a little old and needed refurbishing.

Perfect location

Customer review rating 4.4/5

Christine Couples - 08/08/2019 AccorHotels review

Another comfortable stay at the Acapulco. Great location.

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