FV Brisbane by Peppers 4 stars

Customer review rating (ALL Rating) 3.7/5 1,319 reviews

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Description

Hotel extras

  • Enjoy uninterrupted views of Brisbane River and CBD while having a drink by the pool

  • Level up your movie nights with our onsite, luxe cinema; available for use during your stay

  • Outdoor garden, entertainment and BBQ areas are at your hand when you stay with us

  • When you stay with us, you are close to upmarket shopping, dining and entertainment areas

  • For your convenience, we offer onsite parking and a 24 hour reception desk

Our accommodation(s)

Suite

The Fortitude Suite

  • 3 persons
  • Bedding 1 x King size bed(s)

Hotel location

FV Brisbane by Peppers

191 Brunswick Street
4006 FORTITUDE VALLEY
Australia

GPS:-27.456174, 153.031901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
Near the property
  • Car park

Pool

Non contractual photo

Enjoy a drink by the heated u-shaped skyline pool, with uninterrupted views over the Brisbane River and CBD.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,319 reviews

TripAdvisor Rating  3.5/5  571 reviews

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice room and customer service. Would have like the room to be made up each day

Dear Clinton Noel E., We very much appreciate your comments regarding your stay at the FV Brisbane by Peppers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloe

dismal

TripAdvisor rating 1.0/5

Jo S TripAdvisor review

The bathrooms smell - a mix of dampness and sewahas bothered respondingge from Bali. Loud, so slow at checkin my hair grew and very noisy. No table lamps, no tv in main room and it needs a good clean. Allow a good 5 mins to get from your room to the lobby if you are using the lift. I can't believe how many complaints are on here saying the same thing and NO ONE from Peppers Management has bothered responding- says it all!

Absolutely terrible

Customer review rating 0.5/5

Em Business - Confirmed reviews ALL

As a platinum member I was extremely disappointed on the service, rooms, valet parking, actually every aspect of my stay to the point I will never stay here again.

Good location. Disappointing otherwise

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

The location of the hotel is convenient. Service was unhelpful and quite unfriendly. Fit out of the rooms did not make sense - lack of hooks/hanging space in bathroom, poorly positioned doors, shower screens, shelves, taps. Quality of the fixtures was poor and the room needed some maintenance. Halls and lift stuffy and airless. For the price and brand, I would expect a lot more.

Dear Lucy W., Thank you for taking the time to tell us about your experience at the FV Brisbane by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Service Team

Customer review rating 3.5/5

R.t. Couples - Confirmed reviews ALL

Although we enjoyed our stay, the fact that you don’t accept cash for the security deposit which was not stated anywhere on the booking form was highly inconvenient. Our first room we were allocated was not appropriate for how much we had paid to stay, upon requesting to move we were very happy with the new room it was much more accommodating. However on our second night of stay we had to change rooms and although this room had a beautiful view the condition of the room was terrible. There was stains all over the carpet, the walls have marks everywhere, the couch and pillows were stained and dirty, with pulls and marks on them. The cutlery was rusted & the TV only had free to air which we were not informed of prior. We appreciate that we were sent a bottle of wine to make up for this but to be honest we would not book again if this was the standard of the room allocated to us. Not returning the security deposit for over a week is also unacceptable. It should not take this long to determine if we should receive it back or not. For paying a premium price I would expect a higher standard of cleanliness and presentation.

Dear Rebecca T., Thank you for taking the time to tell us about your experience at the FV Brisbane by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We've forwarded your feedback to Management team, and we will take necessary action. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Services Team

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Other web-users rate our hotel

  • 466 reviews 7/10 Location
  • 868 reviews 5.9/10 Room
  • 592 reviews 6.2/10 Service
  • 13 reviews 2/10 WiFi
  • 379 reviews 4.5/10 Amenities
  • 341 reviews 3.5/10 Cleanliness
  • 324 reviews 5/10 Comfort
  • 180 reviews 8/10 Pool

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