Hotel - Grand Mercure Changsha Downtown
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Changsha Downtown

4.1/5 107 reviews
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 411 rooms
  • 155 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 107 reviews

Our guest reviews for Grand Mercure Changsha Downtown

100% genuine reviews from our guests

Find out more
Chris Couples - 26/11/2018 AccorHotels certified review
« Friendly staff provides good customer service but infrastructure needs to improve. »

Was 1st given a room with very good view. However, aircon was not working. Duty staff was quick to provide a suite for replacement (forgot her name). Room lifts are slow and usually need to wait for a few minutes. There is a slope when walking towards the lift, which might be a safety hazard. There is no washroom in the main lobby!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris Vui Fah l., Thank you for taking the time to tell us about your experience at the Grand Mercure Changsha Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Katrina Couples - 08/11/2018 AccorHotels certified review
« We are happy with our stay. »

Check in and check out is efficient. The room is good, the bed is comfortable, breakfast is good with many varieties, location is very convenient. However, bathroom needs to be updated - water leakage in the bath tub and the shower curtain is dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siu Ching k., We very much appreciate your comments regarding your stay at the Grand Mercure Changsha Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 05/11/2018 AccorHotels certified review
« no air condition »

room cleanliness acceptable. air-condition unacceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kin Yung y., Thank you for taking the time to tell us about your experience at the Grand Mercure Changsha Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bob Business - 04/11/2018 AccorHotels certified review
« Nothing 'Grand' about this Mercure »

Just finished a 3 night stay at this hotel and was left completely disappointed. I would avoid this hotel and would have checked out earlier would it not have been that this was the only Accor hotel nearby. Warnings/cons: False advertising - hotel mentioned that the executive lounge was to be renovated till September on their website - its now late October and it still wasn’t done. They brought some cookies and sandwiches to my room each day but it was low quality. No Room Service - again false advertising since their website says 24 hour food; I couldn’t even order some room service; this is a 5 star hotel mind you! I was told ‘there are plenty of restaurants around’ which is really not acceptable for a hotel of this brand/stars. The breakfast is terrible - this is not ‘Grand Mercure’ standard; staff never proactively asked if I wanted coffee, eggs were limited, quality of food was depressing. All three mornings I ate croissants and fruit only. The rooms are much too hot, A/C not working - I was switched rooms since I complained that 24-25 degrees is too warm for me; new room didn’t help much but I can tell that staff couldn’t do more; they suggested ‘to bring a fan’ but seriously this is a 5* hotel… No bars/restaurants in the evening - the only ‘restaurant’ closes at 9 pm and there are no lounge/bars to relax, have a drink and get some work done. This is pretty standard for premium hotels. English level is not up to standards - no staff could really speak good English; but having lived in China this is not too ‘strange’ and if there weren’t so many other issues I could avoid this Pros: Staff seems to try their best and are genuinely nice, but are not really qualified to run a western chain hotel in my opinion Internet actually works quite fast and easily - perhaps the only great thing about this hotel; I could do my work easily Decent Gym - the gym is independent but has good machinery; the bad part is that it doesn’t offer any free water or towels for hotel guests - I find that a bit ‘cheap’ for a 5* hotel. At ~1,000 RMB/night there are plenty of better options in Changsha. Until they finish their likely renovation of facilities I suggest they put a BIG disclaimer on their website, lower their prices and align expectations with their guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bob Den H., Thank you for taking the time to tell us about your experience at the Grand Mercure Changsha Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Rad W. Business - 31/10/2018 AccorHotels certified review
« Dated hotel that has seen better days »

I stayed only for 1 night. The staff was nice enough to upgrade my room and provide a welcome fruit snack. However, the executive lounge was not open and the rooms had seen better days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rad W., Thank you for taking the time to tell us about your experience at the Grand Mercure Changsha Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Peter Business - 01/10/2018 AccorHotels certified review
« Generally good, but some details need improved »

Mercure in Changsha is really good located and their room is generally cosy. I can feel respected when checking in the hotel. Yet still I still find some disappointment through my three stay in here. First comes with the out of updated Honeywell central air conditioning, not well working at the beginning, and I have to make a phone call to room service it's just an avoidable truffle. Besides to the living experience, my booking through ACCOR app is hard to satisfied, poor UI design. The pics of hotel inside the app are just simply missing or all-the-same, please improve throughly it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear zhu gan c., We very much appreciate your comments regarding your stay at the Grand Mercure Changsha Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Helen Business - 23/09/2018 AccorHotels certified review
« great place to stay for short business trip »

close to centre City. convenient for transport

Our hotel has responded to the review
Our hotel has responded to the review

Dear hai yue f., We very much appreciate your comments regarding your stay at the Grand Mercure Changsha Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kin Business - 19/09/2018 AccorHotels certified review
« Nice location average service »

Hotel location is really convenient, close to everything. The lobby is a bit hard to find.room is spacious and well maintained. Upgraded to room however the reception told me that only upgrade the room but don’t get any benefit?? It probably explains why the Mercure can’t be a top brand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear XUE WEI L., Thank you for taking the time to tell us about your experience at the Grand Mercure Changsha Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Stella L. Families - 17/09/2018 AccorHotels certified review
« Good location, clean room and good staff. However only limited choices in hotel restaurant. »

Good location, clean room and good staff. However only limited choices in hotel restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的 Ying Ying l.: 十分感谢您花时间告诉我们有关您在 Grand Mercure Changsha Downtown 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Grand Mercure,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启

Calvin Business - 30/08/2018 AccorHotels certified review
« nice hotel »

location close to cbd, quick checkin process, tidy room, good accessories provided.

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