Hotel - SO/ Sofitel Saint Petersburg
So Sofitel Hotel So Sofitel Hotel

SO/ Sofitel Saint Petersburg Hotel

4.5/5 388 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 13h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24H
    • Opening hours : Week-end 24H

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 137 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 14 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Suite Box
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Jacuzzi
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 388 reviews

Our guest reviews for SO/ Sofitel Saint Petersburg

100% genuine reviews from our guests

Find out more
Antoine Couples - 06/12/2018 AccorHotels certified review
« good although could be far better »

well overall I would have hoped for more, especially since the hotel originated is the old W chain of hotels. Rooms are comfortably sized although the decor seems old. The breakfast is does not up to the standard of a 5 star hotel chain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antoine, Thank you so much for your useful feedback about SO/ St. Petersburg. I am disappointed that you couldn’t appreciate our interiors by a famed Italian designer Antonio Citterio with such details as exclusive golden-plated Terzani lamps and B&B Italia furniture in your room. I would like to reassure you that we are holding on the renovation of all rooms, but we make it gradually in order to make guests’ stay comfortable. I also feel sorry that you’ve faced a small issue regarding our reception service. The additional training for our staff has been set and I sincerely hope you will get back to us in the nearest future to witness the positive changes that have occurred in regards to your valuable comment as well as to enjoy a lot of events, exhibitions and tea evenings with excellent DJ sets. Sincerely, Ada Egorova, General Manager.

Ken W. Business - 06/12/2018 AccorHotels certified review
« happy to stay there again »

good location, clean and the restaurant is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken w., Thank you so much for your feedback about SO/ St. Petersburg. I am more than glad to know that you appreciated our gorgeous location right in center of the city, unique Just Say So attitude which is always confirms highest international standards and your dining in our partner restaurant Cococo with a wide variety of dishes. I am looking forward to see you again in the nearest future to have fantastic time in our hotel and enjoy signature drinks in our MIXO lobby-bar with stylish and cozy atmosphere. Sincerely, Ada Egorova, General Manager

B. Business - 06/12/2018 AccorHotels certified review
« Below what I expected »

Very slow getting coffee in the ground floor bar. Check out was poor, slow and confusing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian Colin, Thank you so much for your useful feedback about SO/ St. Petersburg. I feel sorry that you’ve faced with small issue regarding slow service. The additional training for our staff has been set and I sincerely hope you will get back to us in the nearest future to witness the positive changes that have occurred in regards to your valuable comment as well as to enjoy a lot of events, exhibitions and tea evenings with excellent DJ sets. Sincerely, Ada Egorova, General Manager.

Patrick A. Couples - 04/12/2018 AccorHotels certified review
« Fantastic Customer Service »

I have already emailed through to the General Manager of the hotel to express my gratitute for the level of sustainer service from the SO Team. In particular I wanted to single out Victoria for her great level of customer service and attentiveness during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, Once again, Thank you so much for your positive feedback about SO/ St. Petersburg. I am more than glad to hear that you could appreciated our Just Say So attitude which is aimed to provide service of excellent quality and I have also shared your warm words with Victoria. I am looking forward to see you again in the nearest future to have fantastic time in our hotel and enjoy signature drinks in our MIXO lobby-bar with stylish and cozy atmosphere. Sincerely, Ada Egorova, General Manager

Nataly M. Families - 29/11/2018 AccorHotels certified review
« Truly the Best Choice in St.Petersburg »

Ideal location with walking distance to all sites! Amazing view from the window - Isaac's Cathedral. We chose So Cosy room and the concierge added a pink sofa as per my request - overall, the staff was super-attentive and nice to us. I arranged this trip to celebrate my mom's birthday and the staff left a surprise for her in the room - balloons, a cheesecake and a bottle of champagne! The hotel is one of the best memories of this city for me!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nataly, Thank you so much for your very warm words about SO/ St.Petersburg. I am very glad to hear that you appreciated our superb location in the very heart of the city. I am happy that you appreciated our unique attitude Just Say SO, which is attended to make your stay comfortable and unforgettable. Thank you for your feedback about our partner restaurant Cococo, I’ve shared your valuable feedback with the administration. I am looking forward to see you again in our hotel and we will try to do our best to impress you even more. Sincerely, Ada Egorova, General Manager

Walter S. Couples - 26/11/2018 AccorHotels certified review
« What a Surprise and such a memorable 7 day stay with such welcoming staff in a wonderful central position »

Our first entry to the SO Sofitel hotel was a feeling of almost returning to our home. We were personally welcomed by Victoria and the reception and your superb Concierge staff. These people excelled and met and exceeded every request we had during our 7 day trip. Your associate Restaurant provided excellent cusine through our stay. Prior to planning our our trip your staff assisted with completing our Visa application. My wife and I would certainly have your Sofitel at our priority hotel on any future visit to St Petersburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter, Thank you so much for your feedback about SO/ St. Petersburg. I am more than glad to know that you enjoyed central location in the very heart of the magnificent city and our Just Say So attitude which is aimed to provide service of excellent quality. I will be also happy to share your warm words with Victoria and our head concierge Artur. It is also pleasure to receive your valuable comments about our partners restaurant Cococo. I am so grateful that you appreciated our cozy interior, created by famous Italian designer Antonio Citterio. I will be happy to welcome you in SO/ St. Petersburg as soon as possible to enjoy our MIXO lobby bar with atmospheric DJ sets, exhibitions and fashion shows. Best wishes, Ada Egorova, General Manager.

Paolo Business - 24/11/2018 AccorHotels certified review
« Excellent location, great services and helpful and professional staff! »

Great room service, atmosphere and location! Clean and tidy spaces!Already recommended to my friends! I will go back for sure!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paolo, Thank you so much for your feedback about SO/ St. Petersburg. I am so glad to know that you rated so high our unique Just Say SO attitude which is created to fulfil any wishes of our guests in a short time. I am so grateful that you appreciated our perfect location in heart of the city and cozy interior, created by famous Italian designer Antonio Citterio. I will be happy to welcome you in SO/ St. Petersburg as soon as possible to enjoy our MIXO lobby bar with atmospheric DJ sets, exhibitions and fashion shows. Best wishes, Ada Egorova, General Manager.

Anonymous Business - 23/11/2018 AccorHotels certified review
« Luxury in the heart of Saint Petersburg »

Very enjoyable - the room was a great size, comfortable and had everything I could ever need and more. We had dinner in the restaurant which had great food and a great atmosphere. The service from both restaurant and hotel staff was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frances, Thank you so much for your warm words about SO/ St. Petersburg. I am very glad that you enjoyed your stay in our hotel. It is a pleasure to know that you appreciated our clean, spacious and stylish rooms, which were created by famous Italian designer Antonio Citterio. I am also happy to hear that you enjoyed delicious and tasty dishes in our partner restaurant CoCoCo and our unique attitude Just Say SO that always makes your stay comfortable and unforgettable. I am looking forward to welcome you again to enjoy our perfect location in the heart of the city and our amazing spa Urban Wellness Zone with hammam, jacuzzi and sauna. Sincerely, Ada Egorova, General Manager

William L. C. Couples - 14/11/2018 AccorHotels certified review
« Good overall and very well located. »

Excellent location, nice & helpful staff, beautiful design, comfortable rooms. Improvement: Deficient Jaccuzzi in Spa, unexperienced bar men.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William Jea Gerald, Thank you so much for your feedback about SO/ St. Petersburg. I am so glad to know that you rated so high our beautiful location right in historical center of Saint Petersburg, cozy and stylish interior created by famous Italian designer Antonio Citterio. I also pleased that you fully enjoy our unique Just Say SO attitude. I am sorry for the little problem concerning the water pressure in jacuzzi, we are already solving this issue. I sincerely hope you will get an opportunity to come back in the nearest future to witness the positive changes that have occurred in regards to your useful comment and fully enjoy your stay. Sincerely, Ada Egorova, General Manager.

Janice O. Solo - 12/11/2018 AccorHotels certified review
« Comfortable and homely »

It was in a superb position to walk around in St. Petersburg, the food in a restaurant was delicious and the daily cleaning service was also good. The limousine service was also satisfactory and the hotel staffs with making smaile made me comfort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kyunghee, Thank you so much for your feedback about SO/ St. Petersburg. I am so glad to know that you have visited our magnificent city and chosen SO/ St. Petersburg for your stay. I would be glad if you will visit this great city again to enjoy our unique Just say SO attitude, exclusive dishes in the restaurant and have a great time in brand-new interior, created by famous Italian designer Antonio Citterio or experience warm MIXO lobby bar atmosphere with DJ sets, fashion shows and exhibitions. Sincerely, Ada Egorova, General Manager

Paul Couples - 12/11/2018 AccorHotels certified review

Beautiful room with a beautiful view, too.Room maids were exceedingly helpful & efficient.So, too is your concierge Mr.Arthur, who is a real gem.Hotel lobby is both modern and cozy, entirely to my taste.Breakfast buffet is on the whole, very good with but one qualification: there aren’t enough fresh vegetables on offer;also the cucumber and salad are really of very average quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you so much for your feedback about SO/ St. Petersburg. I am absolutely glad that you enjoyed your stay in the very heart of the city, could discover the sophisticated Faberge Egg imagined by an iconic designer Antonio Citterio and our Just Day So attitude which is aimed to provide service of excellent quality. I will be also happy to share your warm words with our head concierge Artur providing the service of excellent quality and making our guests happy every day. It is a pleasure to hear that you could appreciate our partner restaurant Cococo with a great selection of local natural products such as vegetables, fruits and signature dishes. I am looking forward to welcome you back in the nearest future to impress you even more. Warm regards, Ada Egorova, General Manager.

Anonymous Business - 11/11/2018 AccorHotels certified review
« all perfect »

Perfect , one of the best hotels `I have ever been

Our hotel has responded to the review
Our hotel has responded to the review

Dear Levon, Thank you so much for your feedback about SO/ St. Petersburg. I am so glad to know that due to our perfect location in heart of the city, modern and stylish room created by famous Italian architect Antonio Citterio and our unique Just say So attitude you could fully enjoyed your stay and rated it so high. I would appreciate if you take a chance to come back as soon as possible. Best wishes, Ada Egorova, General Manager

Anastasia M. Business - 10/11/2018 AccorHotels certified review
« Impeccable »

A modern tidy room with a nice feel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anastasia, Thank you so much for your feedback about SO/ St. Petersburg. I am glad that you rated your stay in our hotel so high. I hope that you fully enjoy our unique Just Say So attitude, have a perfect time in brand-new stylish interior, created by famous Italian designer Antonio Citterio or feel warm atmosphere in our MIXO lobby bar. Best wishes, Ada Egorova, General Manager.

Mb Business - 01/11/2018 AccorHotels certified review
« GREAT STAY »

VERY COMFORTABLE HOTEL, NICE AREA, BEAUTIFUL ROOMS, GOOD AND ATTENTIVE SERVICE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc, Thank you so much for youк positive feedback about SO/ St. Petersburg. I am more than glad to know that due to hotel’s gorgeous location, unique Just Say So service and glamorous interior created by famed Italian architect Antonio Citterio, you fully enjoyed your stay and rated it so high. We are looking forward to welcoming you back to impress you even more. Warm regards, Ada Egorova, General Manager

Rakchanok C. Families - 31/10/2018 AccorHotels certified review

Everything was perfect. I was charged for the drinks that I never had at the bar. It's annoying during checking out. The staff cancelled it after I clarified. My husband told the staff to check the CCTV and we have the pictures on our iphone showing where were we at that time. My credit card was both blocked and charged. I've stayed at the hotels in many countries. When I check out, these hotels just charged me the actual amount. But So Sofitel St. Petersburg both blocked my credit card for RUB 106,000 and charged me RUB 109,050. The staff told me that she just called to cancel RUB 106,000. When I got back to Thailand, on October 29, I needed to use this credit card, it says RUB 106,000 was still blocked so I cannot buy the stuff I wanted and missed the opportunity to get the discount because the promotion was time limited. It did not happen I checked out at The Hotel National, Moscow. So Russia is not the factor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rakchanok, thank you for taking your time to share your experience at SO/ St. Petersburg. I am absolutely glad that you enjoyed your stay in the very heart of the city, could discover the sophisticated Faberge Egg imagined by an iconic designer Antonio Citterio and our Just Day So attitude which is aimed to provide service of excellent quality. Let me explain a little bit more about the issue concerning the deposit refund. The amount has been unblocked by the hotel immediately and it must be proceeded within 3-30 days depending on conditions of your bank. If you still haven’t received your refund, please contact me directly to e-mail HB… and I will look into this problem in detail. I am very sorry that you had to face the small issue of extra charge of the drink you have never had at our bar. After your explanation at check-out our staff were happy to rebate the drink immediately without any additional investigation. I sincerely hope you will give us the opportunity to serve you with the excellent quality in the near future and experience our unforgettable atmosphere with fashion shows and exhibitions in our stylish and cozy MIXO lobby bar. Sincerely, Ada Egorova, General Manager

Anna Business - 30/10/2018 AccorHotels certified review

- Jaсuzzi was not working... the working hours could be extended as well. E.g. start at 7am and finish at 11pm. Also, i didn't like new cosmetics. Previous was much better. New cream dries hands not smoothing at all. + Restaurant was great. Very comfortable bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Thank you so much for your detailed review about SO/ St. Petersburg. I am sorry that juсuzzy was not working during your stay. I would like to assure you that based on your valuable comments all needed measures have been taken.I hope you will get an opportunity to come back soon to witness the positive changes that have occurred in regards to your useful feedback and fully enjoy your stay including the relaxing urban spa wellness zone. We cannot wait to welcome you again! Best regards, Ada Egorova, General Manager

Alex W. Couples - 30/10/2018 AccorHotels certified review
« Amazing hotel and amazing staff. »

As stated in Trip Advisor, everything is too good with nothing is missing. Will be returning in the near future!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, Thank you so much for your feedback about SO/ St. Petersburg. I am happy to read that you enjoyed your stay in a modern and stylish room, designed by famous Italian architect Antonio Citterio, and appreciated our superb, central location in the very heart of the magnificent city. It is also a pleasure to know that due to our unique Just Say SO attitude you felt privileged and heartily welcome. I am looking forward to see you again in the nearest future to spend fantastic time in our hotel and enjoy signature drinks in our MIXO lobby-bar with stylish and cozy atmosphere. Sincerely, Ada Egorova, General Manager

Anonymous Couples - 28/10/2018 AccorHotels certified review
« Great service & quality, a couple of times impacted by strange processes. »

The overall experience was excellent especially at reception (with a special mention of Victoria) before, during & after our stay and at concierge (with special mention of Artur) also before, during & after our stay. Although all service was very good, those two were specifically exceptional. Thanks. We liked the room very much but the view / outlook was terrible & were sorry not to be offered an alternative. Excellent breakfasts, restaurant & bar although the relationship between restaurant & hotel could have been much more seamless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Omar Jamil, Thank you so much for your warm review about SO/ St. Petersburg. I’ve shared your positive words with Victoria and Artur. It is a pleasure to know that you appreciate our unique Just Say SO attitude that always conform to the highest international standards. At the same time I am sad you were not satisfied with an elegant courtyard view from your room. Next time I recommend you to book a room of a superior category with a better view (it even be the St. Isaac Cathedral). I am looking forward to welcome you again to make your stay unforgettable and enjoy our perfect location in the heart of the city which allows our guests to visit all historic sights and many famous places by walk. Best regards, Ada Egorova, General Manager

Olga Business - 28/10/2018 AccorHotels certified review
« It was a good experience. »

I really appreciated the warm welcoming gift received upon the arrival. I liked the efficiency of the staff. The only thing which I disliked was the check out the night before before my departure and the need to queue to day after anyway to have the invoice and leave the key.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olga, Thank you so much for your feedback about SO/ St. Petersburg. I am so glad to know that due to our perfect location in heart of the city, modern and stylish room created by famous Italian architect Antonio Citterio and our welcoming gift you could fully enjoyed your stay and rated it so high. I feel sorry about the incident during your check-out. Based on your valuable feedback the additional training for our stuff are responsible for express check-out has been set. I hope you will get an opportunity to come back soon to witness the positive changes that have occurred in regards to your useful comment and fully enjoy your stay in the nearest future. We are looking forward to welcoming you back! Best wishes, Ada Egorova, General Manager

Tim Business - 22/10/2018 AccorHotels certified review
« Excellent Experience »

I have enjoyed my stay. I think it is the best hotel among other Accor Hotels in Russia

Our hotel has responded to the review
Our hotel has responded to the review

Dear Artem, Thank you so much for your feedback about SO/ St. Petersburg. I am delighted to read that your stay was delightful and unforgettable. I hope that next time you will entrust us the comfort of your trip again since hotel’s gorgeous location, our hospitality and unique Just Say SO attitude always conform to the highest international standards. We are looking forward to welcoming you back! Sincerely, Ada Egorova, General Manager

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