Hotel - Hipark by Adagio Serris - Val d'Europe
HiPark by Adagio Hotel HiPark by Adagio Hotel

Hipark by Adagio Serris - Val d'Europe

3.5/5 1,630 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • Late Check-out (Paying)
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna

Catering

  • Breakfast

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our apartments

  • 210 apartments
  • 100% non-smoking hotel
  • 9 apartments for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our apartments fittings

Your meetings and events

4.0/5 AccorHotels Rating 1,377 reviews

Our guest reviews for Hipark by Adagio Serris - Val d'Europe

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,630 reviews
Chloe Couples - 13/01/2019 AccorHotels certified review
« would recommend »

we love the hipark, it’s perfect. everyone’s friendly, it’s very easy and the rooms are lovely, big and very convenient with a kitchen

Edit A. Families - 13/01/2019 AccorHotels certified review
« Terrible staff, un respectably & rude. »

I sent my complain already. Check camera’s records (from 11th of January, starting from 7pm till midnight). You can see all by your own. Never again....

Anonymous Couples - 12/01/2019 AccorHotels certified review

Nice studio walking distance to Disney parks

Venetta H. Families - 10/01/2019 AccorHotels certified review
« Basic Accommodations, motel/apt style, heat wasnt working. No pillows, non responsive staff »

Would never stay here again but in seeing the consumer that stays here it is very much a young more backpacker type customer. Very basic accommodations, would consider more of a motel style but it is an apartment building. Very unresponsive staff that doesn't seem like they know how to handle any situation that would come up out of the norm. We checked in 2 adults and 2 children there were no pillows for the pull out bed and when we called downstairs they said that they did not think they had any pillows to bring us but a few hours later they did find 2 pillows, more of an airplane type pillow for the kids. We noticed that the heat was not working, very cold night and they could not find the maintenance worker to come up and fix our heater, we waited multiple hours to get this resolved as we decided that we were not going to stay in this hotel if they could not figure the heat out, finally as the kids are falling asleep they bring up a floor heater for us to plugin, when we open the door they handed to us and walk away, super unhelpful, unfriendly, would never stay here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, Thank you for taking the time to tell us about your experience at the Hipark by Adagio Serris - Val d'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, in particular in regards to the heating technical problems. At HiPark by Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Direction

Very G. Families - 09/01/2019 AccorHotels certified review

Hotel and seriwas very g.. The shullte bus driver was very root and did not stop om my way back around midnight at the hotel. When i spoke to him, he said i have to walk back with my daughter.

Gracie Families - 08/01/2019 AccorHotels certified review
« Excellent stay! »

Perfect stay for a family of 4 adults. Friendly and helpful staff, easy check in, walking distance to shops, train station, and Disneyland Paris.

Liam Families - 08/01/2019 AccorHotels certified review
« Not good »

The hotel room was ok but the house cleaning is not good if you are staying 4 nights like my family did there wasn’t any house keeping so the toilets never got cleaned or bins emptied etc which I thought was very unhygienic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, Thank you for taking the time to send us your comments. I’m sorry to hear that our housekeeping service did not meet your expectations. If you stay at our aparthotel for more than 8 nights, housekeeping duties are carried out once a week. This arrangement enables us to offer more competitive prices. A chargeable à la carte housekeeping service is available, and reception is at your disposal to arrange this. We hope to have the pleasure of seeing you again soon at one of our Adagio aparthotels in Europe. Kind regards, La Direction

Amy M. Couples - 07/01/2019 AccorHotels certified review
« Amy M. »

Perfect.

Business - 07/01/2019 TripAdvisor review
« DIsney »

Great location, wonderful shopping, accommodation tired, needed facelift, new bedding and towels needed. Free but to Disney every 25 mins. Collection and drop off bus stop the same. Disney superb as ever, ride queues 1.1.5 hrs long, suggest you carry snacks and drinks when waiting. Plan most important rides first. Make sure you are warmly dressed in winter as wind whips through part. Great souvenir shops, restaurants, snack places. Need more toilets. Overall great break!!

Rachael Families - 06/01/2019 AccorHotels certified review
« Comfortable and Convenient »

Friendly welcome. The apartment is conveniently located close to the shopping centre with a free shuttle directly to Disneyland Paris. The beds were comfortable with enough space in the apartment for a family of four.

Sarah J. Families - 06/01/2019 AccorHotels certified review
« Perfect location for Disney guests »

Great location, helpful reception staff, clean hotel and bedroom, excellent amenities and quiet!

Smc Families - 06/01/2019 AccorHotels certified review
« Ideal hotel for Disneyland Paris »

Quiet, very clean rooms, only a 20 min walk to the park entrance. Lovely boulangerie only 2 mins walk away for breakfast. Only 5 mins to Val d'Europe shopping centre and restaurants.

Michael Business - 06/01/2019 AccorHotels certified review
« Good for stay »

Good for stay

Meagan Friends - 05/01/2019 AccorHotels certified review
« Functional and standard »

The apartment was as stated. The carpet and furnishings are starting to look a little tired. The fact that the toilet is so far from a sick is concerning as you have to touch many things before you can wash your hands. The breakfast was great - enjoyed the pancakes machine. The staff - some were good others seemed to have no idea what they were doing and didn't explain a anything whilst checking us in. Over all was a good stay

P. Families - 05/01/2019 AccorHotels certified review
« Christmas/New year »

Check in was very quick and efficient .We had a nice large room . Ideal location. We walked it to Disneyland which took us 20 mins . The staff are all very friendly. The reason why I haven’t given a 10 rating is because The busier it got the harder it was for us to use the Wifi

Teresa B. Families - 04/01/2019 AccorHotels certified review
« Unsatisfied »

Cleaner never cleaned room once and kept running out of breakfast items and out taxi that we ordered with reception to take us back to the airport never turned up. The reception staff had to order another at 05.10 which took 10 mins to arrive which then led us being late arriving at the airport. Sweet vending machine didn’t work and the hotel staff couldn’t even help us with that. Very poor service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, Thank you for taking the time to tell us about your experience at the Hipark by Adagio Serris - Val d'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At HiPark by Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Direction

Innocent M. Families - 04/01/2019 AccorHotels certified review
« Good services provided by nice staff at the reception. »

All staff at the reception provided good support throughout my stay in this hotel. Apart from an intermittent internet connection during the period including two days without connection upon my arrival that affected my daily contacts in social networks, this hotel offers good services. It's clean, close to Val d'Europe train station, adequate bus services, shopping mall, very good for family & kids, etc Based on my experience with hotel's staff in Ile-de-France region, I was impressed by some staff members who were available to do more than my expectation when seeking their assistance. They should keep it up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, The entire Adagio staff team would like to join me in thanking you sincerely for your complimentary remarks on the service provided by our team. We do apologise for the difficulties of wifi connexion during stay.The measure have been taken to to improve this service and it is fixed from now. We hope to have the pleasure of seeing you again at Hipark by Adagio Serris. Looking forward to seeing you, La Direction

S. N. Families - 03/01/2019 AccorHotels certified review
« disappointed »

The apartment was cold, the heating was not working. The door separating the living room from the bedroom was broken and no one came to fix it despite our request. The bed of the bedroom consisted of two beds with 2 separated sheets. The bed of the sofa bed was creaky. The breakfast at 15 euros was disappointing. There was a kettle but no tea, coffee etc... So very disappointed and didn't worth 200 euros a night!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer , Thank you for taking the time to tell us about your experience at the Hipark by Adagio Serris - Val d'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At HiPark by Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Direction

Grahame Families - 03/01/2019 AccorHotels certified review
« Great Hotel with Easy Access to Euro Disney Parks »

Room was very clean and spacious and was perfect for our family of five for our visit to Euro Disney. 2nd time we've been to this hotel as we were impressed last time too and the shuttle bus to Euro Disney and private, secure parking are what make this hotel the perfect choice.

Paul W. Families - 03/01/2019 AccorHotels certified review
« Paris 3018 »

Comfortable, but the accommodation us starting to show its age, walks need painting, carpets need to be cleaned and there were missing knobs on cooker.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer , Thank you for taking the time to tell us about your experience at the Hipark by Adagio Serris - Val d'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At HiPark by Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Direction

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