Aparthotel Adagio Paris 19eme Cité de la Musique 4 stars

Customer review rating (ALL Rating) 4.2/5 372 reviews

Aparthotel Adagio Paris 19eme Cité de la Musique - Image 1
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28 Boulevard D Indochine, 75019 PARIS, France

Description

Hotel extras

  • Located a stone's throw from Parc de la Villette

  • Fitness room

  • Air-conditioned and soundproofed apartments

  • Private indoor car park

  • 24-hour reception

Our accommodation(s)

Hotel location

Aparthotel Adagio Paris 19eme Cité de la Musique

28 Boulevard D Indochine
75019 PARIS
France

GPS:48.885731, 2.397063

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  372 reviews

TripAdvisor Rating  3.5/5  200 reviews

Terrible customer service, would not recommend

Customer review rating 1.0/5

Lauren Friends - Confirmed reviews ALL

Whilst the hotel itself is adequate, the customer service I received here was absolutely terrible. Due to a payment issue that was not my fault, I was treated like a criminal. The receptionist was rude and hostile towards our group for our entire stay. I am honestly shocked by how she treated us. It was incredibly upsetting. I really would not recommend staying here for this reason alone. The room itself was fine, the kitchen is small but relatively well equipped. The lack of a toaster was somewhat disappointing. The fire alarm went off in the middle of the night on Sunday; we were told not to evacuate but the alarm sounded for approximately 15 minutes and it was incredibly loud, so that was also quite disruptive. For the price, it would be fine but I would rather pay more than be treated the way we were treated at this hotel.

Dear Lauren, We are truly sorry to hear about your disappointing experience with our customer service. Please accept our sincerest apologies for the treatment you received, as this does not align with the high standards we strive to maintain. Rest assured that we will address this issue internally to prevent such incidents in the future. We appreciate your feedback regarding the kitchen amenities and the unexpected fire alarm situation. Your comments have been duly noted, and we will explore ways to enhance our services further. Your comfort and safety are our top priorities. We apologize for any inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. La Direction

Certainly not a 4 stars hotel.

TripAdvisor rating 4.0/5

Tali-peter Couples - TripAdvisor review

Inspite of its own advertisement as a 4 stars hotel, this is certainly NOT a 4 stars may be hardly 3 stars but even by Paris taxi drivers, a 2 stars hotel. I booked the hotel through booking and found out that an add on of euro 146.40 was requested at check in for hidden city tax which booking preferred to hide to make the price lower. At first, we arrived by 3.20PM and there was no rooms available. After some 40 minutes, we were allocated a room of the size of a postal stamp. On top of a, there was no working TV. After complaining that the room doesn't fit the 4 stars, we were allocated a new decent room. But it turned out that the specific room was designed for handicapped visitors with an open room shower. Taking a shower, created a total bathroom flood which kept dripping out. Next day, again a normal room was allocated. But the bathroom, although better had its own issues. The shower handle was falling from the slide and I "fixed" it with a kitchen knife. The negligence of maintenance was noticed with the rotten lower mirror. Furthermore, all windows were fixed, air conditioner didn't function and the air in the room was stale and hot. Not really a 4 stars hotel. See pictures

Worst stay

Customer review rating 0.5/5

Asmaa Business - Confirmed reviews ALL

So, this hotel has a major issue with communication between shifts. The night clerk writes down your requests in a notebook, but it seems like the next crew doesn't give a hoot. Spent a whole 8 days with zero internet, and they didn't bother telling anyone on their website. After complaining like five times, the director finally hears me out and says they'll hook me up with a router, just gotta drop a deposit. No biggie. Guess what? No router when I get back to my room at night. Asked the night clerk about it, and he's clueless. Total bummer. Can't get worse than this. Oh, and forget about an iron or a floor cleaner in the room. Asked twice, got no response. Adding to the disappointment, my love for this franchise was short-lived. Thought I'd get the same vibe as my awesome stay in Cadiz, but this Paris experience killed it for me. The whole thing was a letdown, and I'm not feeling the Odagio love anymore. Props to the staff, though – they're nice and all, but that doesn't make up for the letdown. By the way, please, if you're just going to hit me with the same automated response you've used for other complaints, don't bother replying. I gave you guys eight days to fix things up, and it didn't happen. Spare me the generic reply stating the obvious – let's just leave it at that.

Dear Asmaa, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay at Aparthotel Adagio Paris 19eme Cité de la Musique. We understand that the lack of communication between shifts was frustrating for you, especially regarding your requests for internet access. We apologize for any inconvenience caused by the absence of internet in your room, and we regret that this information was not communicated on our website. Your comments have been duly noted, and we will make sure to improve our communication processes to avoid such occurrences in the future. We apologize for the confusion regarding the router, and we understand how disappointing it must have been to not find it in your room as promised. We will address this issue with our staff to ensure that they are well-informed and able to assist guests with their requests promptly. Regarding the absence of an iron or a floor cleaner in your room, we apologize for any inconvenience caused. We appreciate your feedback and will take it into consideration as we continuously evaluate and improve our facilities and amenities. We understand that your experience did not meet your expectations, and we are sorry to hear that it affected your perception of our brand. We appreciate your kind words about our staff, and we will continue to strive towards providing the best possible service to our guests. Thank you again for bringing these matters to our attention. We value your feedback and will use it to improve our guests' experience. Best regards, La Direction

It was bad experience

Customer review rating 0.5/5

Vasanth R. Business - Confirmed reviews ALL

There was no internet connection for many weeks. Neither could arrange for alternate solution. Gym was not functioning. Couldn't avail the laundry bill- which Adagio other branches were able to provide.

Dear Vasanth R., Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay at Aparthotel Adagio Paris 19eme Cité de la Musique. We understand that the lack of internet connection for several weeks and the inability to provide an alternate solution was frustrating for you. We apologize for the inconvenience caused. Regarding the gym, we apologize for its non-functioning during your stay. We appreciate your feedback and will take it into consideration to improve the facilities for our guests. We regret that we couldn't provide you with a laundry bill, which is typically offered at our other Adagio branches. We will make a note of your feedback and strive to enhance our services in the future. Once again, we apologize for any inconvenience caused and appreciate your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Warm regards, La Direction

Best price/quality hotel in Paris

Customer review rating 5.0/5

Thomas Couples - Confirmed reviews ALL

The hotel staff is as always amazing, listening to requests and acting quick on them. I would recommand anyone staying in Paris to chose this hotel with their eyes closed.

Dear Thomas, thank you so much for your kind words about our hotel staff. We greatly appreciate your recommendation and are delighted to know that we provided you with a positive experience. We look forward to welcoming you back in the future. Best regards, La Direction

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Other web-users rate our hotel

  • 366 reviews 7.8/10 Location
  • 662 reviews 6.6/10 Room
  • 467 reviews 6.8/10 Service
  • 39 reviews 3.6/10 WiFi
  • 371 reviews 6.6/10 Comfort
  • 290 reviews 5.3/10 Cleanliness
  • 97 reviews 5.6/10 Amenities
  • 96 reviews 4.4/10 Value

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