Hotel - Hipark by Adagio Paris La Villette
HiPark by Adagio Hotel HiPark by Adagio Hotel

Hipark by Adagio Paris La Villette

3.5/5 146 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 79.00 EUR Non member rate
From 75.05 EUR Member's rate Members’ Rate, join while you book
5.00P
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • Late Check-out (Paying)

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
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Hotel location

Our apartments

  • 125 apartments
  • 100% non-smoking hotel
  • 4 apartments for people with reduced mobility
  • 9 apartments for 4 people or more
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Minibar
    • Full kitchen
    • Microwave in room
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our apartments fittings
3.9/5 AccorHotels Rating 281 reviews

Our guest reviews for Hipark by Adagio Paris La Villette

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 146 reviews
Ivan Couples - 10/01/2019 AccorHotels certified review
« Satisfactory »

I missed a properly table and chairs to eat

Youssef Solo - 03/01/2019 AccorHotels certified review
« Cozy and excellent »

Everything was made simple, staff were very friendly and helpful with our inquires. Room was fully equipped with all the necessary kitchen equipment such as plates, forks, knifes and more; however there werent any cups and for that we had to use the plastic cups in the bathroom to improvise. Overall, it was a great experience and I would definitely come back again one day!

Onyx Couples - 07/12/2018 AccorHotels certified review

We were welcomed in a professional and friendly manner.

Mr N. Couples - 05/12/2018 AccorHotels certified review
« Great experience »

very awesome, clean and modern appartement. Great & calm location. Close to transportation and many shops and restaurant are around. I'd definitely come back.

Ryder B. S. Couples - 21/11/2018 AccorHotels certified review
« The issues we experienced with our rooms and quality of support from the staff on our last day was terrible. »

The issues encountered include quality of accommodation, staff professionalism and availability. We emailed about this and received reply from an a Olivier Vernon who advised there would be an investigation but we have not heard back from this yet. On our first night room, number 803, was extremely uncomfortable due to the temperature. We spoke with Mehdi at reception who advised that due to the way the heating system is built, air conditioning could not be enabled on an individual room basis and the windows could also not be opened. Understanding this, we accepted, but found it unbearably uncomfortable and not that of an acceptable or regulated temperature. We did not have a pleasant sleep. We ensured the heating was turned off, but the temperature of the room was notably hotter than the halls and communal areas of the hotel, this led us to believe that there must have been a fault with the room. In the morning we spoke to another member of reception staff who claimed that there would be nothing that could be done, other than for a technician to check the room over the following day. We also noticed that some of the switches in the room caused a loud clicking noise from one of the cupboards but had no purpose, when enquiring about this the member of staff had not heard of this complaint before. We must reiterate that the temperature of this room was not just warm, it was unbearably hot to the point of feeling light headed or faint, with no way to regulate. At this point the only option provided by the reception staff member was to upgrade to an apartment room for an extra charge of €30 as we requested to move to a room with windows that would open. We were moved to room 806. We are disappointed that there was no effort made to confirm the nature of our complaint before requiring to pay for an upgrade. In room 806 the quality of the temperature, even without the windows being open, was much more bearable which further supports that the previous room was not fit for purpose. Our upgraded room suited us much better but still had it’s own faults such as the wet room smelling strongly of damp for our entire stay and a constant high pitched ringing noise produced by poor sealing to the window in the kitchen. On Saturday before we left for the evening, we spoke with two members of staff regarding booking a taxi to the airport in the morning. This interaction was playful and amusing at the time, but on reflection was unprofessional and indicated the quality of service we would later receive. When we returned that evening around 23:45, we came back to reception looking to confirm our taxi for our departure in the morning. We were waiting at reception for some time with no sign of an attendant before we heard some music from a speaker in the distance, we went to the breakfast room to find about five people sitting drinking beer. Someone in the room caught our eye and gestured to another person, one of the staff members we had spoken to earlier. They asked how they could help, he said they were having a meeting. We asked for an additional bin bag so we could tidy our room before checking out and also to confirm the taxi. He said he had forgotten our room number so wasn’t sure of the taxi. This whole encounter was unprofessional and added to the already negative experience with elements of the aparthotel. In the morning, we woke at 6am to start our journey to the airport. We went downstairs at around 06:05 to confirm our taxi had been booked and as expected there was no one present at reception. After returning to our room to prepare for departure, we organised other means of travel to the airport as we had no verification that the taxi had been arranged. We came downstairs to check out at 06:30, but still no one was present or available for us to even check out. We left a note written on a business card on the desk with our key cards. I suggest this will all be viewable on the CCTV of the lobby and illustrates some of the issues we encountered well. Our experience of our stay was mostly unsatisfactory and did not meet the expectations set by your website, specifically the 24/7 Reception availability. Based on this and the issues with the rooms, which required us to upgrade rooms at cost, we would request some form of compensation.

Mama B. B. Business - 20/11/2018 AccorHotels certified review
« Nice »

Great and comfortable. There is only one thing I missed, cleaning the room every day.

Mo A. Business - 18/11/2018 AccorHotels certified review
« It was a good stay »

The staff was very welcoming and responsive, the design of the place is nice, the room was clean

Francesco Business - 15/11/2018 AccorHotels certified review
« Not good enough to recommend this hotel »

What was good: spacious room, clean, nice design, good location. What was not good: casual service, smelly room, noisy,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Although we are delighted to hear that you appreciated the spacious room, we are sorry that other aspects left you with somewhat mixed feelings. We hope to welcome you back to our hotel very soon! Sincerely, Marie Weiss-Maurin, Deputy manager

German Families - 11/11/2018 AccorHotels certified review
« Average, as expected »

Our stay in your hotel has been OK, but we have observed room for improvement: What we liked: - Space - Friendly staff - Modern style Room for improvement: - Weekly cleaning - we did not expect this for the price paid and there are limitations: Dirt under the bed and under the desk. Not enough toilet paper when occupying the room with four persons - We could not open any window and the air condition did not provide enough fresh air - Breakfast room was very cold when the door is open (which was always during opening hours). Led to uncomfortable situation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to leave your comments about your stay at our aparthotel. Although we are delighted to hear that you appreciated space and friendly staff, we are sorry that other aspects left you with somewhat mixed feelings. Daily housekeeping is a daily service that you can add to the price of your stay, our reception team would have been happy to arrange this service during your stay. We hope to see you again very soon and apologise once more for the inconvenience caused. Marie Weiss-Maurin, Deputy Manager

Oliver Business - 29/10/2018 AccorHotels certified review
« Very slow check-in »

Very slow check-in . It took 30 min to check-in and even there vere no queue

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLIVER, Thank you for bringing your experience with us to my attention. I would like express my sincerest apologies. I can see from your comments that your check-in was very slow. We are sorry for the problem encountered during your arrival and will make every effort to ensure that it does not happen again. Please allow us the opportunity to welcome you to Hipark by Adagio Paris La Villette again in the future. Kind regards, Marie Weiss-Maurin, Deputy Manager

Morshed A. B. Business - 28/10/2018 AccorHotels certified review
« Room not cleaned daily, No Water in the Room, Breakfast not sufficient »

Not good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Daily housekeeping is a daily service that you can add to the price of your stay. Our reception team would have been happy to arrange this service during your stay; the towel kit is also offered individually if you so wish. We hope, however, to have the pleasure of welcoming you to one of our Adagio aparthotels on a future visit. Sincerely, Marie, Deputy Manager

Bony P. Business - 21/10/2018 AccorHotels certified review
« Good Hotel & room but no comfort & no customer care »

Hotel & room were good. I was even very surprised by the quality if insulation as the hotel is closed from the ring. Issues: 1) The form I had to sign during check-in was inaccurate: bad nationality. 2) Even this survey was sent to my email and start by "Dear OSEJI A.,": I'm not this person!!! 3) The biggest issue I faced was the heat inside the room was at 28,5° !! As the Indian guys at the disk just fully didn't care about this major issue, I just couldn't sleep as we can't open any window. 4) I can accept to not have A.C in October in Paris but there was also no airflow/ fan. 5) You also have a management issue as heat costs money to your company... In Conclusion I have lost one night of sleep, my money as I paid over 130 EUR. I don't plan to return in any Adagio Hotel. I've shared my experience within my company to unlist Adagio from our Residential list.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bony, Thank you for bringing your experience with us to my attention. I would like express my sincerest apologies. I can see from your comments that the heat inside the room was too high. This is not acceptable, and I can assure you everything is being done to ensure this doesn’t happen again. Please allow us the opportunity to welcome you to Hipark by Adagio Paris La Villette again in the future, we will not let you down. Kind regards, Marie Weiss-Maurin, Deputy Manager

Hussain A. A. A. S. Solo - 16/10/2018 AccorHotels certified review
« An Omani in Paris »

I had requested room with a view on the highest floor, but when checked in, my request was not taken in consideration. However The receptionist Mahdi was kind to leave a written note for the next in line on duty,. Hassan who also was kind to find me a better room on the following day. I had asked for a double bed room, but what they do, just combine just twin beds under one bed cover (look at the pictures). Water in the Shower is not consistent. You mix cold with hot and all of a sudden you are showered with hot or cold! It's an experience! Staff are very friendly. Rooms are very clean. Lifts are fast. Location is good for solo travelers as it's on the outskirts of Paris so you don't see that charm of the old classique Parisien style buildings. The surroundings are safe. There's a tram that shuttles just in front of the hotel that you may use to reach Metro at an extra cost. There's a Park nearby and allot of equipments for fitness if you like to hang yourself like a monkey! A convenient grocery is just next door. The hotel doesn't provide even a single bottle of drinking water as a welcome token even at midnight! What a shame, isn't it?

Prince O. Couples - 10/10/2018 AccorHotels certified review
« Extremely professional service »

It was extremely comfortable and quality of service was immaculate.

Raul M. F. Couples - 02/10/2018 AccorHotels certified review
« Poor breakfast »

The first day, there were no plates, glasses, food, spoons, juice....a disaster. We have to have breakfast outside. The second day, the staff replaced the food faster but there were no milk for cofee, no glasses for juice... The heat did not work in my bedroom.

Anonymous Couples - 01/10/2018 AccorHotels certified review
« Normal »

...

Jennifer J. Couples - 27/09/2018 AccorHotels certified review
« Problems on arrival and after daily request management never followed up »

Upon arrival, our room was dirty. Toilet was dirty, trash in the trashcan plastic bag with rubber band covering the smoke detector and When we pulled back the sheets it was clear that the bed had not been changed there was hair throughout the sheets. When we went to the front desk they told us there was nothing that they could do as they were fully booked. There were not enough people scheduled that could help the one person at the front desk gave us new bedding plastic gloves and items to be able to clean our room so we could sleep. My husband cleaned the room and we changed the sheets. We requested that night and every additional day of our five-day stay to speak to a manager. Housekeeping came the second day and took the plastic bag down and the dirty sheets away but the rest of the room was never cleaned anything that was taken care of we took care of ourselves. The front desk let us know that they had notified the manager and they weren’t sure why no one would follow up with us. It seems that there were quite a few people yelling at them and they had no support it was clear that they were doing their best to take care of things but management was not in support. I’ve worked in hospitality for over 20 years and couldn’t have imagined this level of disregard in a property. Upon leaving the hotel I left all of my contact information and requested to speak to a manager yet again and still have received no contact. I will continue to request contact and following up until I feel the issues are resolved and also reviewing online to keep others from having a similar experience.

Antonio Business - 27/09/2018 AccorHotels certified review
« Paris Adagio »

Good infrastructure Leak of manpower and poor quality services

Jimi Solo - 24/09/2018 AccorHotels certified review
« Enjoyed my Stay. »

I enjoyed staying in the hotel and the amenities in the studio room was all i needed as a single traveler. The rooms were clean, the location was close to a number of restaurant and fast food joints. Accessing transport to the city center was also quite easy.

Vim Families - 24/09/2018 AccorHotels certified review
« ok »

better service. dinner could be available at hotel.

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