Premier Village Phu Quoc Resort - Managed by AccorHotels 5 stars

TripAdvisor rating 4.5/5 255 reviews
Premier Village Phu Quoc Resort - Managed by AccorHotels
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Hotel extras

  • Two pristine beaches and stunning views from dusk to dawn

  • Secluded hideaway retreat at the southern tip of the island

  • 217 villas with private swimming pool

  • 35 min away from Phu Quoc airport

  • 15 min away from Hon Thom Cable Car, the world's longest oversea cable car system

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Phu Quoc International Airport
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

Premier Village Phu Quoc Resort - Managed by AccorHotels

Ong Doi Cape
An Thoi Town
Phu Quoc District
920000
phu quoc
viet nam

Tel: +842973546666

Fax: (+84)2973546667

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    Phu Quoc International Airport At 20km / 12 miles - Shuttle paying

GPS :10.005315, 104.05185

Our accommodations

Relax at one of our 217 villas stretching across the length of the peninsula. Be it Island Villa, Beachfront Villa, Ocean View Villa or On The Rock Villa, you will have a private swimming pool and ample space for the whole family.

Island Villa 1 Bedroom with Private Pool

  • Max. number of persons: x3
  • Area: From 250
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Island Villa 2 Bedrooms with Private Pool

  • Max. number of persons: x5
  • Area: From 300
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Island Villa 3 Bedrooms with Private Pool

  • Max. number of persons: x7
  • Area: From 350
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Beachfront Villa 1 Bedroom with Private Pool

  • Max. number of persons: x3
  • Area: From 250
  • Views: On Beach, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Beachfront Villa 2 Bedrooms with Private Pool

  • Max. number of persons: x5
  • Area: From 300
  • Views: On Beach, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Beachfront Villa 3 Bedrooms with Private Pool

  • Max. number of persons: x7
  • Area: From 350
  • Views: Ocean/Sea view, On Beach *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Ocean View Villa 2 Bedrooms with Private Pool

  • Max. number of persons: x5
  • Area: From 300
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Ocean View Villa 3 Bedrooms with Private Pool

  • Max. number of persons: x7
  • Area: From 350
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Ocean View Villa 4 Bedrooms with Private Pool

  • Max. number of persons: x9
  • Area: From 400
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

On the Rock Villa 3 Bedrooms with Private Pool

  • Max. number of persons: x7
  • Area: From 400
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

On the Rock Villa 4 Bedrooms with Private Pool

  • Max. number of persons: x9
  • Area: From 450
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

CORALLO

Type of cuisine: Mediterranean

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE MARKET

Type of cuisine: International

The Market is a restaurant with a casual ambience. It offers a sumptuous buffet as well as a la carte dining options including all time local favourites. Indoor and outdoor dining is available.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNSET LOUNGE

Photo non contractuelle / Strictly non binding

Sunset Lounge is a perfect place in Phu Quoc to watch the sun set with that special someone, while enjoying 180 degree views of the ocean. It is also the inspired choice for special events with its gorgeous sea views.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Take a plunge in the scenic swimming pool and beat the heat and relax at our pool bar. Pool Bar offers variety of alcoholic and non alcoholic beverages in the vibrant and cool atmosphere. Our Pool Bar is perfect place for your pool parties.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Premier Village Phu Quoc Resort - Managed by AccorHotels

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

183 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

255 reviews

Awesome place !

Customer review rating 4.5/5

Chominkyu Families - 15/05/2019 AccorHotels certified review

Hello I was going on a honeymoon. I appreciate your service. I will visit again with my parents. See you.

Average at best

Customer review rating 4.5/5

Kate Friends - 12/05/2019 AccorHotels certified review

The villas are lovely, the pools are lovely, most of the staff are extremely friendly, the beach is pretty. However, while the staff are friendly they mostly don’t have a clue what they’re doing, especially the bar staff - if I’m paying the prices you charge I expect a good quality cocktail they were not. The female supervisor / manager at Corallo is rude and unpleasant to deal with. She had no patience when we tried to explain that 3 of our group don’t eat shellfish, told us adamently she would bring it all anyway resulting in us wasting 2 whole lobster, a whole portion of snails, heaps of prawns - it was such a waste. She also told me my face looked bad in the photo she took of our group which wasn’t her place to comment! We wouldn’t eat there again. Breakfast buffet was bizarre - noodle soup and eggs were ok but mostly overcooked/dry dishes It’s miles away from anything and unable to hire mopeds so hard to get around Look for what we paid it was ok but I wouldn’t recommend Also feel you’ve been a bit pushy emailing constantly for feedback

Nice resort

TripAdvisor rating 4.5/5

LeeJ2601 Friends getaway - 11/05/2019 TripAdvisor review

this is my second time been in Phu Quoc, and Premier village in general for me is quite ok. although I do have some issue happen within my stay, but Mr. Jerry help us to solve the issue in the right timing which I really appreciate. the facilities is good, and have shuttle bus from and to airport, it help to solve the transportation problem as I am those kind of traveller that do not want to study a lot before I go to travel. and the breakfast is nice, many variety for me to choose. the private beach and private pool which I super like. one more thing which I want to mention is, no matter your English is good or bad, don't say your own language in front our your guests, as we do not mind we can communicate slowly and even body language but bear in mind don't use the language that we did not know, it is very impolite and not respect. anyways, will come back if I got my holiday.. thanks!

really nice stay

Customer review rating 4.5/5

Q. Friends - 08/05/2019 AccorHotels certified review

Amazing service with good view and i love the pool so much

Dear Mr.Jiacheng Q., We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. I am happy that you satisfied with the pool and the view in our resort . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your continued patronage and suggestions are a vital part of our growth, so please do not forget to post your 5 star review on TripAdvisor at https://bit.ly/2xFoTZJ to let other travelers know about your last visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relation Manager

Relaxing Holidays

Customer review rating 4.5/5

Karin Couples - 08/05/2019 AccorHotels certified review

The resort is beautiful. It is a good view to see the sunset. Amazing dinning experience with good seafood provided. Wonderful villa with private pool, helpful staff and beautiful beach.

Dear Ms.Wei Ling T., We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. I am happy that you satisfied with the pool,the view, the seafood and staffs in our resort . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your continued patronage and suggestions are a vital part of our growth, so please do not forget to post your 5 star review on TripAdvisor at https://bit.ly/2xFoTZJ to let other travelers know about your last visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relation Manager

What a huge disappointment 5 star hotel with 2 star service.

Customer review rating 4.5/5

Rachel Couples - 07/05/2019 AccorHotels certified review

I don't even know where to start. While we were there, the weather was terrible. While, this is out of the control of the hotel, you would think that would mean they would step up their service. Because of the bad weather we were told on multiple occasions that their room service was unavailable, due to the over load of requests in the kitchen. I found this hard to believe as we checked at random and odd times through out the day. We went to the bar, and ordered the same drink from two different people, four times. 4 times! AND THEY STILL COULDNT FIGURE IT OUT. We finally told them never mind. Breakfast, every morning was a joke. They couldn't figure out how to get me a coffee with cream (or milk) and sugar. First morning I ordered it, I had to talk to a manager to get it. Second morning I ordered it, and they said they didn't have cream or milk due to the weather, seriously, fine, still didn't get the coffee until AFTER I was done eating. The third morning, I ordered coffee from four people, FOUR PEOPLE, each one interrupting my breakfast, and I got a coffee in the middle of my meal, and than another one at the end. They were confused why I even had one when they came up at the end. When we booked our shuttle to go back to the airport they said they didn't have any room. What a joke, not only will we never ever stay at this specific property again, we will never stay at this brand of hotel.

Dear Ms. Rachel Grace S., Thank you for taking the time to tell us about your experience at the Premier Village Phu Quoc Resort - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and re-training our team to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

AMAZING EXPERIENCE

TripAdvisor rating 4.5/5

Guide22056340681 Family - 05/05/2019 TripAdvisor review

We booked this resort thinking it looked nice and will be ok. We were totally blown away as soon as we arrived we were treated like royalty and the level of service was outstanding. The villas we were astounded with how upmarket they were and all the facilities were incredible and the staff like An, Nhi and Moon were outstanding. Thanks to the chef the food was gourmet quality. This place way under sells its self. The level of service we have not struck before it was amazing from the minute we arrived nothing was a problem. We will definitely be back

Dear Mr./Ms.Guide22056340681, We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. It is always a pleasure to receive positive feedback about our service. I will share your comments with our team, especially An, Nhi and Moon. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

Wonderful location, accommodation and service

Customer review rating 4.5/5

Anonymous Families - 02/05/2019 AccorHotels certified review

Perfect, professionally managed, personable and friendly staff, great location and outlook. Others could learn a great deal

Dear Adam M., We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your continued patronage and suggestions are a vital part of our growth, so please do not forget to post your 5 star review on TripAdvisor at https://bit.ly/2xFoTZJ to let other travelers know about your last visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relation Manager

an amazing stay and awesome staff and excellent place

Customer review rating 4.5/5

Jonathan T. Families - 02/05/2019 AccorHotels certified review

In a sentence we felt like royalty and were extremely well looked after and nothing was a problem. villas were totally awesome. staff like An, Nhi and Moon were awesome. Chef produced outstanding food for us and facilities like Gym etc were amazing.

Dear Jonathan Charles T., We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your continued patronage and suggestions are a vital part of our growth, so please do not forget to post your 5 star review on TripAdvisor at https://bit.ly/2xFoTZJ to let other travelers know about your last visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relation Manager

Have a good time for my holiday

Customer review rating 4.5/5

Mia Friends - 27/04/2019 AccorHotels certified review

In general, I love the location and infrastructure of Premier Village. I had a good time with my friends here. The scene is very lovely and the service is good (front desk, buggy, security, Mediterranean restaurant, beach service). The front desk made me feel very welcomed and comfortable. The buggy and security are great. The food at Mediterranean restaurant are great and the staff are super friendly and caring. Besides, the guys at the beach are so friendly and helpful. I had an enjoyable afternoon there. However I would like to give some opinions and hope that I can contribute to the hotel development. Please be noted that I am sharing my experiences with the purpose of increasing the resort quality and did not want to cause troubles for the involve people. 1. For 39 restaurant, I tried several dishes, some is good but some is not good ( the fried spring rolls is salty). Though the restaurant did not charge me for the spring rolls and gave me some explanation, I still felt a little disappointed. 2. When I checked in and stayed at the villa, suddenly appeared some people (maybe gardeners) entered to use the basin at the kitchen. I thought the resort should pay attention to this and notice to the staffs that guests will stay in which room/villa on that day to avoid this situation. 3. For the shuttle bus, I would be grateful for the free shuttle bus from resort to the airport. However, could you please discuss to the driver not to use his mobile while he is driving. I found that it’s not safe for all and also not professional. 4. For the bar at the beach, I think it would be great if you can change the plastic glass to a glassware one and add some nice decoration to the cocktail to make it more attractive.

Dear Ms.Mai G., We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. I am happy that your general vacation was good. We regret that there were some points that you mentioned less than your expectation. We already took note those feedback for the training after this high occupancy . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

Overall an excellent experience.

Customer review rating 4.5/5

John W. B. Friends - 23/04/2019 AccorHotels certified review

The facilities and particularly the staff were excellent. Ms. Dung and Mr. Phat took special care of us at the Corallo restaurant, and Chef Todd organized a special BBQ for me to ensure no cross contamination from seafood on the same grill. We hosted friends at our villa, and the Corallo staff continued to support us with additional cutlery, ice, and beverages. Ms. Hoa, our resort host, was always available via text, and attended to all our needs promptly. Overall an excellent experience. I liked everything, however I have a few points of constructive critizizim: 1. The description of the Villa Facilities on the Booking.com website indicated a BBQ. In fact the BBQ is a BBQ service for an extra fee. After pointing this out, Ms. Hoa arranged a BBQ for us for the 5 days that we stayed. Please note that a Fireplace, and Dryer (in addition to a hairdryer) are also indicated, but I did not see them or need them. 2. While I realize that the idea is to promote consumption at the restaurants, the on-site Grocery Store items (coke, beer, etc...) were the same price as in the restaurants, which defeats the purpose of the grocery store. 3. The "fully equipped kitchen" needs a microwave oven. While it may be considered a hazard for some guests who are not familiar with microwave ovens and may put metal items inside, today, even the cheap models have fuses. Perhaps make it available upon request. 4. The "free airport shuttle" runs every two hour, not according to your arrival and departure times. Unless you pay VND 450,000 for your own taxi, you are guaranteed to sit around waiting.

Dear Mr.John B., We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. I am happy that your overall experience was excellent. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

Luxurious and Really good service

Customer review rating 4.5/5

Klaus Families - 21/04/2019 AccorHotels certified review

Alm good Food and restaurants disappointng Nearly every day we experienced in the menu card was not available

Dear Mr. Klaus K., Thank you for taking the time to tell us about your experience at the Premier Village Phu Quoc Resort - Managed by AccorHotels. I am sorry that your food experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

Nice villa hotel with potential to improve

Customer review rating 4.5/5

A. E. Families - 09/04/2019 AccorHotels certified review

Spacious villas with private pools in a picturesque location. Two beaches. One terrific infinite pool.

Dear Mr. E. A., We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

Nice resort. Surely come back

Customer review rating 4.5/5

N. H. N. Families - 02/04/2019 AccorHotels certified review

We were treated very well. The staff are very friendly. The room is considered the most beautiful in all Accor Vietnam hotels.

Dear Mr.N. Huu N., Thank you for taking your time to complete the questionnaire regarding to your experience at our Premier Village Phu Quoc Resort. We very much appreciate your perfect score and are happy to receive your compliment about the serenity in our resort. This definitely serve as an encouragement to all of us as we always try to bring our guests the best services. Last but not least, your continued patronage and suggestions are a vital part of our growth, so please do not forget to post your 5 star review on TripAdvisor at https://bit.ly/2xFoTZJ to let other travelers know about your last visit. Once again, thank you for your feedback. We look forward to welcoming you back soon. Sincerely, N. Thi Nhu Phuc Guest Relation Manager

ba hai

Customer review rating 4.5/5

Hai B. V. Families - 01/04/2019 AccorHotels certified review

Amazing place ,village are super ,very planned, the staff were very friendly and always willing to help, highly recommended

Dear Mr.Ba Hai v., Thank you for taking your time to complete the questionnaire regarding to your experience at our Premier Village Phu Quoc Resort. We very much appreciate your perfect score and are happy to receive your compliment about the serenity in our resort. This definitely serve as an encouragement to all of us as we always try to bring our guests the best services. Last but not least, your continued patronage and suggestions are a vital part of our growth, so please do not forget to post your 5 star review on TripAdvisor at https://bit.ly/2xFoTZJ to let other travelers know about your last visit. Once again, thank you for your feedback. We look forward to welcoming you back soon. Sincerely, Nguyen Thi Nhu Phuc Guest Relation Manager

Amazing location & nature with great potential

Customer review rating 4.5/5

Greg Couples - 31/03/2019 AccorHotels certified review

Perfect location and a beautiful place. Villas were amazing as were all the other structures & beach. What bothered us was mainly two things. First of all except for the host pretty much no one knew any english and after a few attempts of getting something wrong it usually ended with google translate or just giving up on what we wanted. Had it not been a 5 star resort it wouldn't have bothered us as much. But with the stars, comes some expectation on the service. Second was the food. Breakfast had plenty of options and the restaurant portions were large. Yet we still would rather take a taxi outside of the resort to eat than stay for lunch / dinner. Price is no issue here - the main problem was the lack of taste. If your order Vietnamese food, you expect it to taste like Vietnamese food. Please don't try to take away the taste of it and make it "more western". Any food stall outside of the main gate had more magic. Same with breakfast. Plenty of options but most of them had gone dry or were overcooked & had very little taste. - Sun beds at the beech need tiny tables to put down drinks. The pools need sun beds & shade. - Happy hour at the market is strange. Why would anyone want to be there in the afternoon sun with no shade instead of the beach. You'd make much more money on the happy hour if it was at the pool / beach bar. But in all we'd love to come back as this a beautiful place with amazing potential.

The beach resort to go to in Phi Quoc

Customer review rating 4.5/5

Kamil Solo - 29/03/2019 AccorHotels certified review

Totally enjoyed my 8 night stay at the Premier Village Resort. Blown away by the well designed and huge 3 bedroom villa with private pool, the fantastic pools and 2 beaches with clear and warm seawater and gentle waves. Culinary offerings at restaurants were a bit on the expensive side and should offer more local specialties. Breakfast was fantastic. Kudos for the kind service by villa host, Tuan and efficiency of Hoa, the duty manager, Quoc and Jonathan and the reception team and not to forget all the buggy drivers. Will definitely return with family and friends.

Dear Mr.Ahmad Kamil Y., We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

We had a good time

Customer review rating 4.5/5

T. N. D. K. Families - 28/03/2019 AccorHotels certified review

We really had a very good time at The Premier Village Resort. We love the place, from the Airport Rep to the Resort Host (Ms. Hòa), the waiter at Collaro (Mr. Mến) - They were very attentive to our need during our stay at the Premier Village. We were totally impressed when we arrived to the resort, we saw smiles are everywhere.

Dear Mr.Nguyen Duy K. T., We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Ms.Trinh, Mr.Men, Ms.Hoa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

Beyond expectation

Customer review rating 4.5/5

Sy Friends - 22/03/2019 AccorHotels certified review

Exceptional. Villas were great, very comfortable. The entire village was superb. Private clean beach, pools, common areas well maintained, landscape and constant pruning commendable. Safe and secure. Best of all? Investment in staff, from the reception, guest relations, host (our host Jake is worth the mention), men and women who waited at our tables, maintenance and even security guards - great hospitality, earnest. Appeared genuine to serve, although some were lacking in the English language but good enough. Locals - do appreciate being in a place where guests are surrounded by local workers and not foreigners to man such holiday resorts / hotels. The downside however is the quality of food - menu (both restaurants) / buffet spread are alright but the quality - taste flavor texture variety needs improvement - because we stayed at Phu Quoc Intercontinental after Premier Village and although the island & accommodation experience was better at Premier Village but food at Intercontinental trumps Premier Village, any time.

Dear Su Y., Thank you for taking your time to complete the questionnaire regarding to your experience at our Premier Village Phu Quoc Resort - Managed by AccorHotels. We appreciate you taking the time to provide us with such detailed feedback about your stay. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area. Plus, I am sure that this feedback will serve as an encouragement to all of our staff - especially Jake - your host - as we strive to continuously improve the quality of our services. However, I regret to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our food and beverages management. We do hope you give us another chance as we will definitely improve our services Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relation Manager

Excellent

Customer review rating 4.5/5

Rupert Couples - 21/03/2019 AccorHotels certified review

Perfect place to propose! The staff were extremely helpful and made the occasion all the more special. From Jack the GM to An our assigned guide, everything felt tailored to our needs. The service was hands on and excellent. Never seen service like this before.

Dear Mr.Rupert C., Thank you for your loyalty and taking your time to complete the questionnaire regarding to your experience at our Premier Village Phu Quoc Resort. We very much appreciate your perfect score and are happy to receive your compliment about the service in our resort. This definitely serve as an encouragement to all of us as we always try to bring our guests the best services. Last but not least, your continued patronage and suggestions are a vital part of our growth, so please do not forget to post your 5 star review on TripAdvisor at https://bit.ly/2xFoTZJ to let other travelers know about your last visit. Once again, thank you for your feedback. We look forward to welcoming you back soon. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager
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