Premier Village Phu Quoc Resort - Managed by AccorHotels 5 stars

TripAdvisor rating 4.5/5 229 reviews
Premier Village Phu Quoc Resort - Managed by AccorHotels
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Hotel extras

  • Two pristine beaches and stunning views from dusk to dawn

  • Secluded hideaway retreat at the southern tip of the island

  • 217 villas with private swimming pool

  • 35 min away from Phu Quoc airport

  • 15 min away from Hon Thom Cable Car, the world's longest oversea cable car system

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Phu Quoc International Airport
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

Premier Village Phu Quoc Resort - Managed by AccorHotels

Ong Doi Cape
An Thoi Town
Phu Quoc District
920000
phu quoc
viet nam

Tel: +842973546666

Fax: (+84)2973546667

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    Phu Quoc International Airport At 20km / 12 miles - Shuttle paying

GPS :10.005315, 104.05185

Our accommodations

Relax at one of our 217 villas stretching across the length of the peninsula. Be it Island Villa, Beachfront Villa, Ocean View Villa or On The Rock Villa, you will have a private swimming pool and ample space for the whole family.

Island Villa 1 Bedroom with Private Pool

  • Max. number of persons: x3
  • Area: From 250
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Island Villa 2 Bedrooms with Private Pool

  • Max. number of persons: x5
  • Area: From 300
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Island Villa 3 Bedrooms with Private Pool

  • Max. number of persons: x7
  • Area: From 350
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Beachfront Villa 1 Bedroom with Private Pool

  • Max. number of persons: x3
  • Area: From 250
  • Views: On Beach, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Beachfront Villa 2 Bedrooms with Private Pool

  • Max. number of persons: x5
  • Area: From 300
  • Views: On Beach, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Beachfront Villa 3 Bedrooms with Private Pool

  • Max. number of persons: x7
  • Area: From 350
  • Views: Ocean/Sea view, On Beach *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Ocean View Villa 2 Bedrooms with Private Pool

  • Max. number of persons: x5
  • Area: From 300
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Ocean View Villa 3 Bedrooms with Private Pool

  • Max. number of persons: x7
  • Area: From 350
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Ocean View Villa 4 Bedrooms with Private Pool

  • Max. number of persons: x9
  • Area: From 400
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

On the Rock Villa 3 Bedrooms with Private Pool

  • Max. number of persons: x7
  • Area: From 400
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

On the Rock Villa 4 Bedrooms with Private Pool

  • Max. number of persons: x9
  • Area: From 450
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

CORALLO

Type of cuisine: Mediterranean

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE MARKET

Type of cuisine: International

The Market is a restaurant with a casual ambience. It offers a sumptuous buffet as well as a la carte dining options including all time local favourites. Indoor and outdoor dining is available.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNSET LOUNGE

Photo non contractuelle / Strictly non binding

Sunset Lounge is a perfect place in Phu Quoc to watch the sun set with that special someone, while enjoying 180 degree views of the ocean. It is also the inspired choice for special events with its gorgeous sea views.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Take a plunge in the scenic swimming pool and beat the heat and relax at our pool bar. Pool Bar offers variety of alcoholic and non alcoholic beverages in the vibrant and cool atmosphere. Our Pool Bar is perfect place for your pool parties.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Premier Village Phu Quoc Resort - Managed by AccorHotels

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

157 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

229 reviews

Nice villa hotel with potential to improve

Customer review rating 4.6/5

A. E. Families - 09/04/2019 AccorHotels certified review

Spacious villas with private pools in a picturesque location. Two beaches. One terrific infinite pool.

Nice resort. Surely come back

Customer review rating 4.6/5

N. H. N. Families - 02/04/2019 AccorHotels certified review

We were treated very well. The staff are very friendly. The room is considered the most beautiful in all Accor Vietnam hotels.

ba hai

Customer review rating 4.6/5

Hai B. V. Families - 01/04/2019 AccorHotels certified review

Amazing place ,village are super ,very planned, the staff were very friendly and always willing to help, highly recommended

Amazing location & nature with great potential

Customer review rating 4.6/5

Greg Couples - 31/03/2019 AccorHotels certified review

Perfect location and a beautiful place. Villas were amazing as were all the other structures & beach. What bothered us was mainly two things. First of all except for the host pretty much no one knew any english and after a few attempts of getting something wrong it usually ended with google translate or just giving up on what we wanted. Had it not been a 5 star resort it wouldn't have bothered us as much. But with the stars, comes some expectation on the service. Second was the food. Breakfast had plenty of options and the restaurant portions were large. Yet we still would rather take a taxi outside of the resort to eat than stay for lunch / dinner. Price is no issue here - the main problem was the lack of taste. If your order Vietnamese food, you expect it to taste like Vietnamese food. Please don't try to take away the taste of it and make it "more western". Any food stall outside of the main gate had more magic. Same with breakfast. Plenty of options but most of them had gone dry or were overcooked & had very little taste. - Sun beds at the beech need tiny tables to put down drinks. The pools need sun beds & shade. - Happy hour at the market is strange. Why would anyone want to be there in the afternoon sun with no shade instead of the beach. You'd make much more money on the happy hour if it was at the pool / beach bar. But in all we'd love to come back as this a beautiful place with amazing potential.

The beach resort to go to in Phi Quoc

Customer review rating 4.6/5

Kamil Solo - 29/03/2019 AccorHotels certified review

Totally enjoyed my 8 night stay at the Premier Village Resort. Blown away by the well designed and huge 3 bedroom villa with private pool, the fantastic pools and 2 beaches with clear and warm seawater and gentle waves. Culinary offerings at restaurants were a bit on the expensive side and should offer more local specialties. Breakfast was fantastic. Kudos for the kind service by villa host, Tuan and efficiency of Hoa, the duty manager, Quoc and Jonathan and the reception team and not to forget all the buggy drivers. Will definitely return with family and friends.

Dear Mr.Ahmad Kamil Y., We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

We had a good time

Customer review rating 4.6/5

T. N. D. K. Families - 28/03/2019 AccorHotels certified review

We really had a very good time at The Premier Village Resort. We love the place, from the Airport Rep to the Resort Host (Ms. Hòa), the waiter at Collaro (Mr. Mến) - They were very attentive to our need during our stay at the Premier Village. We were totally impressed when we arrived to the resort, we saw smiles are everywhere.

Dear Mr.Nguyen Duy K. T., We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Ms.Trinh, Mr.Men, Ms.Hoa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

Beyond expectation

Customer review rating 4.6/5

Sy Friends - 22/03/2019 AccorHotels certified review

Exceptional. Villas were great, very comfortable. The entire village was superb. Private clean beach, pools, common areas well maintained, landscape and constant pruning commendable. Safe and secure. Best of all? Investment in staff, from the reception, guest relations, host (our host Jake is worth the mention), men and women who waited at our tables, maintenance and even security guards - great hospitality, earnest. Appeared genuine to serve, although some were lacking in the English language but good enough. Locals - do appreciate being in a place where guests are surrounded by local workers and not foreigners to man such holiday resorts / hotels. The downside however is the quality of food - menu (both restaurants) / buffet spread are alright but the quality - taste flavor texture variety needs improvement - because we stayed at Phu Quoc Intercontinental after Premier Village and although the island & accommodation experience was better at Premier Village but food at Intercontinental trumps Premier Village, any time.

Dear Su Y., Thank you for taking your time to complete the questionnaire regarding to your experience at our Premier Village Phu Quoc Resort - Managed by AccorHotels. We appreciate you taking the time to provide us with such detailed feedback about your stay. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area. Plus, I am sure that this feedback will serve as an encouragement to all of our staff - especially Jake - your host - as we strive to continuously improve the quality of our services. However, I regret to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our food and beverages management. We do hope you give us another chance as we will definitely improve our services Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relation Manager

Excellent

Customer review rating 4.6/5

Rupert Couples - 21/03/2019 AccorHotels certified review

Perfect place to propose! The staff were extremely helpful and made the occasion all the more special. From Jack the GM to An our assigned guide, everything felt tailored to our needs. The service was hands on and excellent. Never seen service like this before.

Dear Mr.Rupert C., Thank you for your loyalty and taking your time to complete the questionnaire regarding to your experience at our Premier Village Phu Quoc Resort. We very much appreciate your perfect score and are happy to receive your compliment about the service in our resort. This definitely serve as an encouragement to all of us as we always try to bring our guests the best services. Last but not least, your continued patronage and suggestions are a vital part of our growth, so please do not forget to post your 5 star review on TripAdvisor at https://bit.ly/2xFoTZJ to let other travelers know about your last visit. Once again, thank you for your feedback. We look forward to welcoming you back soon. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

Nghi duong

Customer review rating 4.6/5

N. T. M. P. Families - 05/03/2019 AccorHotels certified review

Canh dep, phong tien nghi, nhan vien vui ve, than thien.

Kính gửi chị Nguyễn Thị Phương Mai, Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách liên quan tới thời gian quý khách nghỉ tại Premier Village Phu Quoc Resort - Managed by AccorHotels. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của quý khách với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Chúng tôi rất vui nếu anh có thể chia sẻ kì nghỉ 5 sao của mình tại đường link sau https://www.tripadvisor.com.sg/Hotel_Review-g12…-d13…-Reviews-Premier_Village_Phu_Quoc_Resort_Managed_by_AccorHotels-An_Thoi_Phu_Quoc_Island_Kien.html Cảm ơn quý khách một lần nữa vì đã chia sẻ cảm nhận của quý khách và chúng tôi hy vọng chuyến đi lần tới của quý khách cũng sẽ hài lòng như các chuyến đi trước. Trân trọng, Nguyễn Thị Như Phúc Quản Lý Mảng Chăm Sóc Khách Hàng

3 bedroom villa stay with friends

Customer review rating 4.6/5

Johan Friends - 05/03/2019 AccorHotels certified review

The Villa was beautiful and spacious with a very nice interior. Also the hotel premises were beautiful although still some things were under construction. The common pool areas were beautiful. The cleanliness at the villa could have been a little bit better. Also the English skills of staff was in general quite poor. The food at the hotel was not very good and the prices were quite high in relation to the taste. Breakfast however was good with plenty of fresh fruit, omelette station, youqhurt and fresh juices.

Dear Mr. Johan Sebastian W., Thank you for taking the time to tell us about your experience at the Premier Village Phu Quoc Resort - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are happy to learn that your overal experience was enjoyable . At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems that you mentioend to better serve our guests in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager
Customer review rating 4.6/5

Douglas Friends - 03/03/2019 AccorHotels certified review

A beautiful resort from villas to beaches.

Dear Mr. Douglas H., Thank you for taking your time to complete the questionnaire regarding to your experience at our Premier Village Phu Quoc Resort. We very much appreciate your perfect score and are happy to receive your compliment about the serenity in our resort. This definitely serve as an encouragement to all of us as we always try to bring our guests the best services. Last but not least, your continued patronage and suggestions are a vital part of our growth, so please do not forget to post your 5 star review on TripAdvisor at https://bit.ly/2xFoTZJ to let other travelers know about your last visit. Once again, thank you for your feedback. We look forward to welcoming you back soon. Sincerely, Nguyen Thi Nhu Phuc Guest Relation Manager

Great place for holiday

Customer review rating 4.6/5

L. H. D. Couples - 03/03/2019 AccorHotels certified review

Wonderful villa with hi-end & new furniture. This resort has 2 beaches for sun rise & sun set. Unfortunately that they have a limited of restaurant (only 2) & overprice :(

Dear Ms.Hoang D., We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

Great holiday

Customer review rating 4.6/5

Hien T. P. Families - 02/03/2019 AccorHotels certified review

The hotel is very beautiful, I enjoyed it here. I will come back here

Dear Ms. P. Thi Hien, Thank you for taking your time to complete the questionnaire regarding to your experience at our Premier Village Phu Quoc Resort. We very much appreciate your perfect score and are happy to receive your compliment about the serenity in our resort. This definitely serve as an encouragement to all of us as we always try to bring our guests the best services. Last but not least, your continued patronage and suggestions are a vital part of our growth, so please do not forget to post your 5 star review on TripAdvisor at https://bit.ly/2xFoTZJ to let other travelers know about your last visit. Once again, thank you for your feedback. We look forward to welcoming you back soon. Sincerely, Nguyen Thi Nhu Phuc Guest Relation Manager

Excellent property w/ amazing services

Customer review rating 4.6/5

Andy T. Business - 27/02/2019 AccorHotels certified review

As someone blessed to have stayed at some very fine properties around the globe, I've somewhat become jaded with the level of service to expect at high-end resort. However, Premier Village Phu Quoc truly amazes me with the kind of attentive, personalized, and most rare of all, heartfelt service that does not come just with staff training, but with the staff themselves truly wanting to deliver a memorable experience to their guests. The hard products are good, but not top of the class. This is an all-villa resort, so you'll be in your own 3-bedroom villa with private pool no matter what you book (if you book one-bedroom, you'll be given the master suite and the other two rooms locked). The ocean-front villas, on the east side, seem to have better views. The beach on the east side is definitely better, as the western beach suffers from coarse sand and views of some construction site. The villas on the mountains may give you a better vantage point, but accessibility is an issue as there's lot of stairs to climb, and you'll be away from pretty much everything (and much closer to mosquitoes, which I'll talk more later). The villa's decor is tasteful, airy, and well-equipped. Linen and bedding are top-notch, and so are toiletry. However, there can be more finesse and attention to details: one of the kitchen knife is stained, and some stone slabs next to my pool are broken. Nothing too major, but I guess it's the difference between the Ritz and the rest. The food is very good, especially the seafood buffet. You wouldn't get better value for your money anywhere else - for less than US$65 net per head, you'll get off-the-boat fresh sea food that you can literally taste and smell the sea in them. The breakfast buffet is also one of the best that I've had: big spread, changes daily, and of very good quality. There are two faults of the hotel, as far as hard products go, however. First are mosquito and bugs. I understand that it's not really the hotel's fault, and they do try really hard to mitigate the problem. However it does get pretty annoying and frustrating when you want to enjoy dinner or drinks and you have to evacuate out of the beach side bar/ restaurant because you don't want to be bitten alive. The second is the community pool. While pretty unique and pleasing to the eye, is not really suited for swimming... It's divided into different pools with weird shapes and in different levels, so the pool is really not good for anything apart from lounging around, which you can do at your own private pool, and with much better privacy. You may not want to spend too much time at the pool, however. Phu Quoc has some of the best beaches in the region, and this resort has a very nice private beach with turquoise-blue, crystal clear water and powder-white sand. There's some debris near the edge of the water however, which I don't think is too much of a task for the resort to have clear weakly. However, what Premier Phu Quoc really sets itself apart from other very fine resorts on the island is the level of service. Everyone, and I mean literally everyone, from your buggie driver to the baggage collector to the security guard, stops, smiles and says hello whenever they pass you. And you can tell it's not a perfunctory smile either. The level of personalized service is also world class. I visit the resort during my birth month, and was: - Greeted at check-in by the FO manager who wished me a happy belated birthday - Given an early check-in (at 8am in the morning) w/ a one-class upgrade - Shown to my room, personally decorated by the major-dome, completed with several birthday cards from various members of the staff - Personally invited to happy hour by the F&B team, with drinks on the house - Greeted at happy hour by the GM who wished me a happy belated birthday - Shown to my own little booth with a very big birthday cake I want to take the opportunity to thank Dao, one of the best major-domes I've ever had. She truly made me feel both like royalty and at home, and made this stay easily one of the most memorable. This is the type of interaction and people that will make guests like me coming back more in the future.

Dear AndyT1234, Thank you for your amazing review! There is not much more that we can add, your vivid description and kind praises of our staff and services capture the true experience that we strive for here at Premier Village! We will be sure to let Ms.Dao know that she made a good impact during your experience .On behalf of the entire team, it was our pleasure assisting you during your stay and we look forward to the chance to welcome you back in the not too distant future! Yours sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

Excellent location but average F&B

Customer review rating 4.6/5

Simon T. Families - 22/02/2019 AccorHotels certified review

My family and I had a wonderful stay at Premier Village Phu Quoc despite some hiccups during our stay. - Location: is perfect. It easily has one of the best beaches in Phu Quoc. Located in the Eden Bay, the water is shallow and crystal clear. You could go as far as 100 meters and the water level won't event go beyond your belly. Very family and kid friendly! - F&B: is a bit disappointing. Not many variety and food is quite boring. The Private BBQ at Villa is the most decent but rather expensive for its quality. You could make your own meals at villa but it would be impossible to get enough ingredients since the resort is quite isolated and the hotel grocery store is not well-stocked - Staff: is friendly but will require alot more training. Some are good but some have very little clue about the hotel. Some staff don't deliver satisfying customer service, especially for higher tier customers. I once asked my host about the difference between ocean and beach villa but he was not able to answer it. 2 of my family members tried to go kayaking but staff refused to give more than 1 paddles (perhaps because they are short of paddles?!) Another occasion is when I used the sauna, gym staff kept coming back and asked if I have finished so he could turn it off.

Dear Mr.Vu We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will take a look about the areas mentioned by you and will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

Beautiful, peaceful, relaxing

Customer review rating 4.6/5

N. Q. A. Families - 10/02/2019 AccorHotels certified review

Totally happy staying here. However the make up room service was as not good as the village quality. The door frame was too dirty, bedhead was smelly, toilet sometimes of the day released stinky smell and we try to figure out but couldn’t. And of course many mosquitoes.

Dear Ms.Quynh a., We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I am happy to learn that you was satisfied with the beautiful villa and peaceful resort.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding to smell and the mosquitoes, we will try to find solution to better serve you in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

Good

Customer review rating 4.6/5

Khoi Couples - 09/02/2019 AccorHotels certified review

Godd

Dear Minh Khoi N., Dear Mr.Khoi, We very much appreciate you taking time to complete the survey regarding your experience at Premier Village Phu Quoc. Actually, It brings us much pride to receive high score from you. This definitely serve as an encouragement to all of us as we always try to bring our guests the best services. We will be much delighted if you could share your 5-star experience and give us 5 balloons on our TripAdvisor page through the link belowhttps://bit.ly/2ttfeTm Once again, thank you for your feedback. We look forward to welcoming you back soon. Sincerely, N. Thi Nhu Phuc Guest Relations Manager

Great facility, bad food

Customer review rating 4.6/5

Anonymous Couples - 05/02/2019 AccorHotels certified review

We loved the villa but were very disappointed in the taste and quality of the food. The cleanliness of the villa could also be improved - there was a lot of dust and many dead bugs in the curtains.

Dear Ms.Kirsten , Thank you for taking the time to tell us about your experience at the Premier Village Phu Quoc Resort - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve the areas mentioned by you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen thi nhu Phuc Guest Relations Manager

Villa was luxuriously appointed and spacious!

Customer review rating 4.6/5

Suzanne S. Friends - 04/02/2019 AccorHotels certified review

The views and villa were perfect for our group of 7. We would prefer that the twin bedroom beds could be combined for couples staying in that room. The on-resort food was very expensive. But our group was overall very happy with the service and accommodations.

Dear Ms.Suzanne , We very much appreciate your comments regarding your stay at the Premier Village Phu Quoc Resort - Managed by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager

L.

Customer review rating 4.6/5

Ivy L. Couples - 02/02/2019 AccorHotels certified review

Nice resort. Best as for honeymoon trip or family trip. Staff is super friendly. Bbq seafood dinner is awesome. Would say that I would go again as the view and the atmosphere of the hotel is so relax and clean. There will be 2 beach in the hotel that allow you to enjoy the sunset or sunrise view. And they have few type of villa. You can either pick beach front villa for those who love beach. Ocean view villa that face ocean. Island villa with lot of green around the villa. And on the rock villa that is on the upper part of the resort. Overall I would say is a very good place.

Dear Ms. Ai Wee L., We very much appreciate you taking time to complete the survey regarding your experience at Premier Village Phu Quoc. Actually, It brings us much pride to receive high score from you and know that you enjoyed the beach, the BBQ and your honeymoon in our resort . This definitely serve as an encouragement to all of us as we always try to bring our guests the best services. We will be much delighted if you could share your 5-star experience and give us 5 balloons on our TripAdvisor page through the link belowhttps://bit.ly/2ttfeTm Once again, thank you for your feedback. We look forward to welcoming you back soon. Sincerely, Nguyen Thi Nhu Phuc Guest Relations Manager
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