Mercure Istanbul Umraniye 4 stars

TripAdvisor rating 4.0/5 141 reviews
Mercure Istanbul Umraniye
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Room 1

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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Shoe shine machine
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)

Hotel location

Mercure Istanbul Umraniye

Alemdag Cad Site Yolu Sokak
No 20 Umraniye
34768
istanbul
turkey

Tel: +902166321632

Fax: (+90)216/6312020

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SABIHA GOKCEN AIRPO At 33km / 20.51 miles

GPS :41.028724, 29.116724

Our accommodations

Superior Room with King size bed

  • Max. number of persons: x2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)

Superior Room with Twin Beds

  • Max. number of persons: x2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)

Deluxe Room with Twin Beds

  • Max. number of persons: x2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)

Superior Room with 1 double size bed and 1 single bed

  • Max. number of persons: x3
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Pillow Menu(...)

Superior Suite Rooms with 1 Double Bed.

  • Max. number of persons: x2
  • Area: From 30
  • Views: City side, Forest view *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Pillow Menu(...)

Deluxe Suite Rooms with 1 Double Bed.

  • Max. number of persons: x2
  • Area: From 65
  • Views: Forest view, City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Pillow Menu(...)

Our restaurants and bars

MUNDO RESTAURANT

Type of cuisine: International

Mundo Restaurant serves a selection of meals from Turkish and world cuisine and opens for breakfast, lunch and dinner.

Lunch

06:30 - 11:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MIMADO BAR

Photo non contractuelle / Strictly non binding

Mimado Baris located on the ground floor. There is a large terrace where you can spoil yourself with drinks and snacks after a working day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 168 m²

  • Maximum capacity: 120 people

Find out more
Mercure Istanbul Umraniye Meeting Room

Our guest reviews for
Mercure Istanbul Umraniye

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

146 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

141 reviews

Customer review rating 4.3/5

Anonymous Couples - 13/05/2019 AccorHotels certified review

The furniture are not comfortable

Dear Ghassan A., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Umraniye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A pleasant stay, a new experience

Customer review rating 4.3/5

Gabriel Families - 05/05/2019 AccorHotels certified review

A great hotel, impeccable cleanliness, professional staff, very good location, a very diversified and rich breakfast, in a word: excellent!

Dear Gabriel Florin D., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Another stay at Mercury Hotel!

Customer review rating 4.3/5

Khalid Couples - 04/05/2019 AccorHotels certified review

The rooms were clean. Some of the front desk were helpful. The duty manager was so supportive. Variety of food at breakfast. The AC was not working at the assigned room. We had to move to another room at the midnight. Actually, the hotel maintenance team failed to fix the AC problem after 5 hours. Car parking was available.

Dear khalid a., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Nasser E. Couples - 29/04/2019 AccorHotels certified review

it was ok, but when I request to extend my staying in the hotel, reception rejected my request directly, without trying to support me, I felt that they was happy that my room will be empty. the room was very small, it was unexpected, I ordered king size room, but I got very small room, so I changed the hotel :( and got bigger room with nearly same price.

Dear Nasser E., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Umraniye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

i love the hotel area and the hotel

TripAdvisor rating 4.0/5

Kunani Family - 28/04/2019 TripAdvisor review

it was a clean hotel and friendly the respect from the staff i'm Mercure hotel fans and i recommended this hotel for every one and for the family their is metro station near of the hotel and Sabiha airport

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good but something to improve

Customer review rating 4.3/5

Miguel A. S. S. Business - 26/04/2019 AccorHotels certified review

The hotel in general is really good. The gym and the hamam are perfect. Only I dindt have a good wifi conexion. It was really slow.

Dear Miguel Angel S., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect stay

Customer review rating 4.3/5

Mr H. Business - 03/04/2019 AccorHotels certified review

Very nice hotel

Dear Jiaqing H., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was very comfortable and relaxing

Customer review rating 4.3/5

Gökçe E. Business - 21/02/2019 AccorHotels certified review

Staff was very friendly. My room was spacious and comfortable.

Dear gokce e., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel, comfortable rooms

Customer review rating 4.3/5

Ejw Business - 03/02/2019 AccorHotels certified review

Very nice, helpful and friendly staff.

Dear Hans W., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mercure istanbul very good hotel

Customer review rating 4.3/5

Joseph Business - 19/01/2019 AccorHotels certified review

Enjoyable

Dear John T., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Clean, spacious, decent breakfast

Customer review rating 4.3/5

Anonymous Solo - 27/11/2018 AccorHotels certified review

Particularly liked the breakfast service (included in b&b room rate). Location (right off a highway intersection connecting the Asian and European halves of Istanbul) may be much more suited to tour groups with their own tour bus than for individual travellers.

Dear Kat Tai T., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TERRIBLE

Customer review rating 4.3/5

Zl Business - 01/11/2018 AccorHotels certified review

1LOST CLOTHES 2LOST MONEY 3NO FEEDBAK FROM RECEPTION

Dear Lei Z., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Umraniye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent 4 star Hotel for Business Trip at Asia side of Istanbul

Customer review rating 4.3/5

Mohamed L. Business - 27/10/2018 AccorHotels certified review

Excellent

Dear Mohamed L., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

welcoming

Customer review rating 4.3/5

:) Business - 23/10/2018 AccorHotels certified review

comfortable, relaxing

Dear Chai Seng C., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mercure

Customer review rating 4.3/5

Majed C. Families - 12/10/2018 AccorHotels certified review

Enjoyable,and graiteor than my expectations

Dear Majed C., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Н. Business - 06/10/2018 AccorHotels certified review

Good hotel, not in very good location. Cold hamam and poor menu in restaurant

Dear Nikolay K., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not level expected

Customer review rating 4.3/5

Olivier Business - 24/09/2018 AccorHotels certified review

Globally Staff doesn't really speak english. 1 person for check-in - 20min queue Very difficult to book airport transfer car (language issues, push for taxi friends..). Breakfast disappointing: quality is under everything. Big stains on room carpet everywhere.

Dear Olivier F., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Umraniye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Under expected level

TripAdvisor rating 4.0/5

olivierferrandon Business - 24/09/2018 TripAdvisor review

Reception doesn't speak really English: very complicated to book airport transfer, try to sell taxi friends more than hotel car).Long queue for check in even with Platinum status.No Welcome Drink voucher for Platinum member.Big stains on the carpet in the room.Room not properly cleaned (paper under desk, pencil on chair..)Poor breakfast

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Customer review rating 4.3/5

Anonymous Business - 12/09/2018 AccorHotels certified review

Everything was very good, thank you

Dear tolga e., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

All people are welcoming.

Customer review rating 4.3/5

Md A. M. B. Families - 06/09/2018 AccorHotels certified review

Very nice environments as feeling staying home. Food nice, breakfast are great as well late comer for breakfast have good serve. Hope can keep this as during morning with kids can come late which should be acceptable.

Dear Md Al Mamoon B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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