Hotel - Mercure Istanbul Umraniye
Mercure Hotel Mercure Hotel

Mercure Istanbul Umraniye

4.0/5 124 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Shoe shine machine
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

  • 126 rooms
  • 60 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 93 reviews

Our guest reviews for Mercure Istanbul Umraniye

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 124 reviews
Anonymous Solo - 27/11/2018 AccorHotels certified review
« Clean, spacious, decent breakfast »

Particularly liked the breakfast service (included in b&b room rate). Location (right off a highway intersection connecting the Asian and European halves of Istanbul) may be much more suited to tour groups with their own tour bus than for individual travellers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kat Tai T., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Zl Business - 01/11/2018 AccorHotels certified review
« TERRIBLE »

1LOST CLOTHES 2LOST MONEY 3NO FEEDBAK FROM RECEPTION

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lei Z., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Umraniye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mohamed L. Business - 27/10/2018 AccorHotels certified review
« Excellent 4 star Hotel for Business Trip at Asia side of Istanbul »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed L., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

:) Business - 23/10/2018 AccorHotels certified review
« welcoming »

comfortable, relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chai Seng C., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Majed C. Families - 12/10/2018 AccorHotels certified review
« Mercure »

Enjoyable,and graiteor than my expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Majed C., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Н. Business - 06/10/2018 AccorHotels certified review

Good hotel, not in very good location. Cold hamam and poor menu in restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikolay K., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Olivier Business - 24/09/2018 AccorHotels certified review
« Not level expected »

Globally Staff doesn't really speak english. 1 person for check-in - 20min queue Very difficult to book airport transfer car (language issues, push for taxi friends..). Breakfast disappointing: quality is under everything. Big stains on room carpet everywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivier F., Thank you for taking the time to tell us about your experience at the Mercure Istanbul Umraniye. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Business - 24/09/2018 TripAdvisor review
« Under expected level »

Reception doesn't speak really English: very complicated to book airport transfer, try to sell taxi friends more than hotel car).Long queue for check in even with Platinum status.No Welcome Drink voucher for Platinum member.Big stains on the carpet in the room.Room not properly cleaned (paper under desk, pencil on chair..)Poor breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Anonymous Business - 12/09/2018 AccorHotels certified review

Everything was very good, thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear tolga e., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Md A. M. B. Families - 06/09/2018 AccorHotels certified review
« All people are welcoming. »

Very nice environments as feeling staying home. Food nice, breakfast are great as well late comer for breakfast have good serve. Hope can keep this as during morning with kids can come late which should be acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Md Al Mamoon B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Family - 06/09/2018 TripAdvisor review
« Very nice. »

All people are friendly and service are great. Breakfast are nice with variety. Late comer for breakfast get served. Room service are nice. Food very good cooked and nice. Only problem food serving people can't speak English and understand much but they try hard to give services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Martin V. Families - 21/08/2018 AccorHotels certified review
« Perfect hotel! Perfect price! »

Clean rooms, very polite staff. Everything was perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear martin V., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ogan Ö. Business - 14/08/2018 AccorHotels certified review
« Exceptional »

All perfect except wifi. I couldn't even connect to the wifi and the speed was too bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ogan O., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Family - 08/05/2018 TripAdvisor review
« very good »

there was a technical issue with our online booking at Mercure but the staff were very helpful. we booked a room with a double bed and a single bed. due to that technical issue we could not stay in the room type we booked because all of them were already booked, but they offered us a better room with a large bathroom and sofa. our overall experience at mercure was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Miloš G. Business - 30/03/2018 AccorHotels certified review
« It was very pleasant. »

Room was great. Also dining room. One issue was. At corner rooms it was some rubber hanging outside hotel as sealing rubber and in the wind bumped in to the glass. Maybe you can arrange to adjust new one or cut off old one. It was noise when wind blow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Milos G., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stevan D. Business - 12/03/2018 AccorHotels certified review
« Nice stay in Umraniye »

Great staff. Good facilities, stil renovated. Very safe part of Istanbul. Free parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stevan D., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 06/03/2018 AccorHotels certified review
« People were nice and friendly »

tutto bene grazie

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadia B., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wael E. M. Business - 18/02/2018 AccorHotels certified review
« very good »

please and friendly staff, nice restaurant, clean room, the only thing missing was additional Sports Channels to watch champions league, UAFE,...etc football games.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wael El m., We very much appreciate your comments regarding your stay at the Mercure Istanbul Umraniye. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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