Grand Mercure Recife Boa Viagem 4 stars

TripAdvisor rating 4.0/5 1,922 reviews
Grand Mercure Recife Boa Viagem
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Hotel extras

  • Best breakfast in the region

  • Prime location

  • Close to the main shopping centers

  • Close to the main medical hubs

  • Best section of Boa Viagem beach

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Boat excursions
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Grand Mercure Recife Boa Viagem

Avenida Boa Viagem
4070
51021100
recife
brazil

Tel: +558132018200

Fax: (+55)8132018200

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    GILBERTO FREYRE At 4km / 2.49 miles

GPS :-8.125283, -34.897152

Our accommodations

Junior Suite with 1 double bed

  • Max. number of persons: 4
  • Area: From 70
  • Wireless internet in your room
  • Business Desk

Superior Apartment with 1 double bed

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • Business Desk

Superior Apartment with 2 single beds

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • Business Desk

Luxury Apartment with 2 double beds

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

MANGABEIRAS

Type of cuisine: International

The Mangabeiras restaurant has a stylish and minimalist décor and specializes in a blend of contemporary international cuisine and regional gastronomy.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Guests can also enjoy the lobby bar, which is open daily from 11.30am to 11pm and serves a variety of drinks and snacks in a cozy environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 340

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Grand Mercure Recife Boa Viagem

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

83 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,922 reviews

Pack a lot of patience...

TripAdvisor rating 4.0/5

Petra F Business - 16/10/2019 TripAdvisor review

... and make sure you accept only one of their newest rooms: after booking a superior room for 6 nights directly through the Accor web page, I arrived and was allocated a room which surely must have been from the 1970s/80s. When I asked for a different room, I was very kindly given a room that was from the beginning of this millenium, but sitting right on top of their central generator. The last change then got me to a very nice, brand new room and it felt like I was in a different hotel. Thank you, Rafael at reception! He was also the man to finally solve the air conditioning issue (it worked after a technical guy spent 15 minutes on it, but was still noisy) in the room, after I had previously asked room service and reception for help, without any results. Apart from patience, you also need to speak Portuguese or be very lucky to find one Spanish or maybe even an English speaker at reception. However, if you call room service, you get to talk to a lovely lady with fluent English... The points given below mirror this very mixed expereince, not the last room I stayed in. Breakfast has a lot of choices and of course the location of the hotel is super!

Good value for the money

Customer review rating 4.2/5

Dayane Couples - 13/10/2019 AccorHotels review

This hotel is being refurbished. It is transitioning to a different brand, which is Grand Mercure - the former one was called AccorHotels if I'm not mistaken. The staff is helpful and attentive. Among the facilities you'll find a sauna, spa with jacuzzi( additional charge) and a decent swimming pool. The breakfast is full of delicious food with a wide range of options. I would return to this hotel if I'd pay the same amount as I did before - between r$ 150- R$ 170. The hotel is still a bit old, you can tell by the smell of the room. The bed isn't king size, the one I stayed in was a queen one. So it isn't worth more than it. At least, in my point of view.

Terrible experience

Customer review rating 4.2/5

Rod Business - 08/10/2019 AccorHotels review

Dirty rooms. There's no light. AC doesn't work. The card reader in my door run out of battery and it took one hour to fix it. How this could be a grand Mercure?

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TripAdvisor rating 4.0/5

christianvillela Business - 05/10/2019 TripAdvisor review

The room and bathroom are dirty and noise. The TV wasn´t working. The Window don´t close. Describe the service you experienced Tell us how you liked the room Talk about the location & amenities Say what you liked best & least

The worst Room

Customer review rating 4.2/5

Carlos Couples - 30/09/2019 AccorHotels review

The Room is a shame, very old furniture. The windows are not closing so there is not isolation. The shower curtain was dirty and smelling like fungus. Very bad experience I will not recommend this hotel The Mercure hotels has similar standards around the world but this one is not a he case Really shocking

Dear Mr. Clavijo, Thank you for taking the time to share the details of your stay with us at Grand Mercure Recife Boa Viagem! I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The entire Hotel is undergoing an overall renovation because of the Rebranding. Soon it'll be all renovated We're waiting you back next time you return to recife to offer you such an amazing experience at the NEW Grand Mercure Recife Boa Viagem Sincerely, Karoline Oliveira Front Desk Manager
Customer review rating 4.2/5

Anonymous Business - 25/09/2019 AccorHotels review

Not very good. A lot of work noise prior to 8 am, very slow attendance at breakfast and staff lazy.

Very good and confortable

Customer review rating 4.2/5

Glauco F. Families - 25/09/2019 AccorHotels review

Nice, the staff are helpful and the hotel is well placed

Good Option in Boa Viagem

TripAdvisor rating 4.0/5

roneyrod Family - 20/08/2019 TripAdvisor review

Personnel at front desk are excellent, accommodating all needs. Room had a few problems: Toilet seat had outer ring 1" smaller than the inner ring of toilet; Glass door of shower broken. This led to another problem. I checked in around 2 pm, and went straight for a nap. Around 4 pm four people entered the room with their key and when realized the room was occupied turned around and shut the door. Next, knocked and when I opened I saw them carrying this huge piece of tempered glass for the shower. They asked whether they could enter to install it. This is just not appropriate. That's not why someone pays for a room, to be disturbed and asked whether workers could do a maintenance. Of course, I responded "no, there are people sleeping in the room" and they left for good. Except these specific issues, the room was great, breakfast excellent, all clean and comfy.

Dear Roneyrod, Thank you for choosing Grand Mercure Recife Boa Viagem ! We appreciate your time and your feedback. We're glad to hear that you enjoyed our room, breakfast and facilities. We apologize for the problems with our maintenance crew, they didn't update their room list and thought the room was empty, we got very disappointed too and we keep working for this situation does not happen again here. The entire Hotel is undergoing an overall renovation because of the Rebranding. Soon it'll be all renovated. We're waiting you back next time you return to recife to offer you such an amazing experience at the new Grand Mercure Recife Boa Viagem. Best Regards,

Awesome

TripAdvisor rating 4.0/5

felippeayres Couples - 28/07/2019 TripAdvisor review

Very good location, with a lot of facilites around. Rooms are cleaned every day, there are 3 elevators, pool for Kids, good wi-fi internet, and has a great room service. The breakfast has many varieties of food. The crew was attempt for my requests.

Dear Felippeayres, Thank you for taking the time to share the details of your stay with us at Grand Mercure Recife Boa Viagem! It is so nice to see that you enjoyed our Hotel, our gastronomy and location. Making sure our guests are happy makes us happy! We hope to have you stay with us again in the future! Best Regards,

Good location

TripAdvisor rating 4.0/5

KGLeeds Couples - 14/04/2019 TripAdvisor review

We only stayed for one night after flying from Rio, but we enjoyed our brief stay. It is only a short taxi ride from the airport. Our check in at 1am was smooth and the two young men at reception were very friendly and helpful. The room was comfortable and had a great view of the beach. Breakfast was good and plentiful.

Dear Guest, Thank you for taking the time to share the details of your stay with us at Grand Mercure Recife Boa Viagem! It is so nice to see that you enjoyed our staff, breakfast, room and location. Making sure our guests are happy makes us happy! We take this opportunity to wish you all the best! Kind Regards,

Close to airport

TripAdvisor rating 4.0/5

Lesley B Couples - 02/03/2019 TripAdvisor review

An average Grand Mercure, however, we found other hotel brands in Brazil were also not as good as the same brand hotels in other countries we have visited in the Americas, Europe and Asia Pacific. Parking in the hotel carpark was limited, however, the staff were helpful to move cars and find us a spot. There was no safety latch / chain on the room door, as was the case with the Grand Mercure in Rio. Holiday Inn, Novotel and Mercure in other cities we stayed had safety latches. Buffet breakfast was reasonable.

Dear Lesley B, Firstly, we would like to thank you for the time taken to write to us with your comments, as any information provided by our customers is greatly appreciated as we strive to continually improve. The entire Hotel is undergoing an overall renovation because of the Rebranding. Soon it'll be all renovated. We're waiting you back next time you return to recife to offer you such an amazing experience at the Grand Mercure Recife Boa Viagem. Kind Regards,

Excellent hotel , only air conditioning is very noisy

TripAdvisor rating 4.0/5

477fernandob Family - 20/02/2019 TripAdvisor review

Good installations , the breakfast is the best ( fantastic i will never forget the tapioca ). I was in vacation with my wife and my little baby and everything was very good , although this hotel is better for people in business travel

Dear Guest, Thank you for taking the time to share the details of your stay with us at Grand Mercure Recife Boa Viagem! It is so nice to see that you enjoyed our installations and breakfast! Making sure our guests are happy makes us happy! We hope to have you stay with us again in the future! Best Regards,

NOISY HOTEL !! I COUDN'T SLEEP !

TripAdvisor rating 4.0/5

Escape28316851223 Family - 10/01/2019 TripAdvisor review

Very good and well located But with a terrible problem because the doors are knocking all the nigh and i and my nephew could't seep !!! I think it's not so difficult neither complicated to repair that awful situation !!! ... During the weekend it's impossible to sleep there !! ... so , i needed to buy the hears plug !! PLEASE TAKE CARE ABOUT IT !! Thank You .

Dear Guest, We appologize for the noise. We need to rely on the cooperation of other guests by not knocking on doors or making noise in the corridor. When this type of case happens and our reception is informed, we request the intervention of our security. Regards, Grand Mercure Recife Team

Poor Check-In

TripAdvisor rating 4.0/5

timrwalsh Couples - 15/11/2018 TripAdvisor review

The check-in experience was very disappointing. We arrived in the early afternoon and waited a very long time and when we were finally served, we were rushed through and provided no explanation about the hotel amenities or breakfast. We were told our room key couldn't be issued and then were taken to our room, where a hotel staff member opened the door (but couldn't leave us with a key). We had to return to the front desk several hours later to get a key. But that took a lot of explaining to the (different) front desk person.The room was dated and in need of some fresh paint and decor. The hotel is certainly not at 4-star level. I would say it's close to most 3-star hotels I've stayed in South America. Ibis hotels in this area were better.The hotel does have an excellent location.The breakfast was also very good.

Dear Guest, Thank you for your comments. We'd like to apologize for not having achieved your satisfaction, the situation described does not match with our standart customer service and let us very disappointed too, The entire Hotel is undergoing an overall renovation because of the Rebranding. Soon it'll be all renovated. We take this opportunity to wish you all the best!

Very old

TripAdvisor rating 4.0/5

LordJust Family - 16/10/2018 TripAdvisor review

I was very disappointed with the hotel. It is very old. We stayed in a luxury room, but the extra room was not useful because of the architecture. Also, the check-in process took so long. We had also requested a crib, but it was not ready when we arrived. I had to call 3 times to get the crib. On the good side, the breakfast is very good.

Dear Guest, Thank you for choosing Grand Mercure Recife Boa Viagem. Firstly, we would like to thank you for the time taken to write to us with your comments, as any information provided by our customers is greatly appreciated as we strive to continually improve. The entire Hotel is undergoing an overall renovation because of the Rebranding. Soon it'll be all renovated. Kind Regards,

Happy

TripAdvisor rating 4.0/5

dorivalpinotti Business - 08/10/2018 TripAdvisor review

Need to remodel the rooms and hotel. Service is great, very friendly people, Good breakfast and good lunch buffett.I would stay again. Food is good at the restaurant and part of the room service menu is ok.

Dear Guest, Thank you for choosing Grand Mercure recife Boa Viagem ! We appreciate your time and your feedback. Regards, General Manager and Grand Mercure Recife Boa Viagem Team

The good the bad and the ugliest

TripAdvisor rating 4.0/5

ss0fthew0rld Friends getaway - 23/09/2018 TripAdvisor review

The only thing good going for this Hotels is the location, bad service is predominantly obvious, the ugliest rooms, that’s have not been updated for the las 25 year, A/C never work, had to get a flor fan, on top of this, no amenities at all, no coffee machine no kettlewoter.

Dear Guest, Thank you very much for taking the time to share your experience at the hotel. We apologize for the problem and we inform that the entire Hotel is undergoing an overall renovation and soon it'll be all renovated. Kind Regards,

A stones throw from the beach

TripAdvisor rating 4.0/5

Rumbtumm Business - 25/07/2018 TripAdvisor review

I got a room with a view. I think the ones ending with 01 and 02 are the ones facing the beach. The hotel feels grand and old . It has clean and spacious rooms , a nice spread of breakfast. The staff are efficient and courteous. All in all a very satisfied customer We had a 4 day stay In Recife and the city is beautiful and the beaches are amazing. I would definitely come back to this wonderful city one day

Dear Shyam S, Thank you for taking the time to share the details of your stay with us at Grand Mercure Recife Boa Viagem! It is so nice to see that you enjoyed our staff, breakfast, and rooms. Making sure our guests are happy makes us happy! We hope to have you stay with us again in the future! Best Regards!

Poor

TripAdvisor rating 4.0/5

renatoinama Business - 25/06/2018 TripAdvisor review

Is this hotel one exception on the Grand Mercure hotels. Ufortunitly this is the poor quality hotel at this level accor hotels. If you compare with Grand MErcure Rio Centro you can undertend my point.

Dear Renatoinama, Firstly, we would like to thank you for the time taken to write to us with your comments, as any information provided by our customers is greatly appreciated as we strive to continually improve. We apologize for not having achieved your satisfaction. The entire Hotel is undergoing an overall renovation because of the Rebranding. Soon it'll be all renovated. We are convinced of being able to reach your expectations on your next visit to Grand Mercure Recife Boa Viagem. Hope to see you real soon!

Good but a bit old

TripAdvisor rating 4.0/5

leifsmeds Business - 18/03/2018 TripAdvisor review

Hotel was good but should be soon renovated. Hotel in excellent location. Personnel in reception was very helpful. The upgrade room was very big, special thanks for that. But as I explained the hotel need renovation to take the next step back to be a good 4 start + hotel

Dear Leifsmeds, Thank you for choosing Grand Mercure Recife Boa Viagem ! We appreciate your time and your feedback. We are glad to hear that our front team was appreciated and prepared a special room for you. The entire Hotel is undergoing an overall renovation because of the Rebranding. Soon it'll be all renovated. We're waiting you back next time you return to recife to offer you such an amazing experience at the Grand Mercure Recife Boa Viagem. Best Regards,
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