Hotel - Mercure Civitavecchia Sunbay Park Hotel
Mercure Hotel Mercure Hotel

Mercure Civitavecchia Sunbay Park Hotel

3.5/5 263 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI at the hotel
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 0  EUR
  • Air Conditioning
  • LEONARDO DA VINCI
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Snorkelling/Scuba diving center  (Nearby)
  • Volley ball facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

  • 58 rooms
  • 58 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Bidet
    • Hair dryer in bathroom
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 74 reviews

Our guest reviews for Mercure Civitavecchia Sunbay Park Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 263 reviews
Sylvie C. Couples - 27/11/2018 AccorHotels certified review
« Love the view of the ocean. »

only one night to short.

Anonymous Couples - 26/11/2018 AccorHotels certified review
« Convenient location »

Overall excellent stay. Property was built in 1967 and it could use a bit of a renovation.

Hans P. Couples - 18/11/2018 AccorHotels certified review
« Nice location but restaurant and and bar not up,to standard »

Nice view and location but restaurant and bar not inviting, and hardly open. A drink for sundowner not possible as the bar was closed

Our hotel has responded to the review
Our hotel has responded to the review

Dear HANS JORN P., Thank you for taking the time to tell us about your experience at the Mercure Civitavecchia Sunbay Park Hotel - New Opening. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Maria D. P. Couples - 13/11/2018 AccorHotels certified review

They stay was fine and comfortable.

Alfredo T. Couples - 11/11/2018 AccorHotels certified review
« Trans Atlantic Cruise »

Room was okay. Restaurant was closed. Not near any food facility.

Anonymous Couples - 09/11/2018 AccorHotels certified review
« Bad location and No transportation »

Room not bad at all, but not much to say

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter S., Thank you for taking the time to tell us about your experience at the Mercure Civitavecchia Sunbay Park Hotel - New Opening. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, especially about services of transportation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

B A. Business - 05/11/2018 AccorHotels certified review
« Business trip to Civitavecchia »

This was only for a couple of nights and having stayed at Mercure Hotels in the past I sort of knew that standard would be decent but was unfortunately disappointed with what I can only describe as "sorry state" for this once upon a time probably a gem. The entrance to the hotel gave me a pre-warning of what was to come, the road/access was in dire need of attention. Checking in was very good with friendly staff and very helpful. The room (Superior double room) was like taken out of a 70's film set. No international TV channels and in general very dated. Bed was just about OK for 2 nights. The restaurant however was a great experience, especially if you enjoy seafood, the dishes was great and decent selections/choices A bit on the negative side they seemed to be understaffed as clearing tables etc. took very long and not very attentive. Also same in the breakfast restaurant, not very good with clearing tables, not topping up and refilling of the buffet which was OK in terms of selection. No means of cutting bread/rolls. Cheap juice, being in Italy I would expect freshly squeezed Orange juice. Soggy pastries and hot items for breakfast was cold half hour after breakfast opened. Staff in restaurant(s) in general very “laid back” but friendly. No condiments on the tables, had to ask for everything. With a proper makeover this Hotel would be a great addition to the Mercure brand and I would love to come back and see it.

Business - 05/11/2018 TripAdvisor review
« 2 night business stay »

This was only for a couple of nights and having stayed at Mercure Hotels in the past I sort of knew that standard would be decent but was unfortunately disappointed with what I can only describe as "sorry state" for this once upon a time probably a gem. The entrance to the hotel gave me a pre-warning of what was to come, the road/access was in dire need of attention. Checking in was very good with friendly staff and very helpful. The room (Superior double room) was like taken out of a 70's film set. No international TV channels and in general very dated. Bed was just about OK for 2 nights. The restaurant however was a great experience, especially if you enjoy seafood, the dishes was great and decent selections/choices A bit on the negative side they seemed to be understaffed as clearing tables etc. took very long and not very attentive. Also same in the breakfast restaurant, not very good with clearing tables, not topping up and refilling of the buffet which was OK in terms of selection. No means of cutting bread/rolls. Cheap juice, being in Italy I would expect freshly squeezed Orange juice. Soggy pastries and hot items for breakfast was cold half hour after breakfast opened. Staff in restaurant(s) in general very “laid back” but friendly. No condiments on the tables, had to ask for everything. With a proper makeover this Hotel would be a great addition to the Mercure brand and I would love to come back and see it.

Sharon M. Couples - 29/10/2018 AccorHotels certified review
« Pre-cruise overnight »

I thought it would be a new hotel, but I think it's just a new-to-Accor property. Nice view of the water, decent location. Disappointed that most of the nearby restaurants were closed. Unfortunately, we did not realize there was a refrigerator in our room until we were getting ready to leave. Everyone was pleasant and reasonably helpful.

R. D. L. Couples - 21/10/2018 AccorHotels certified review
« Satisfied, but some work needed by Mercure »

Easy Check in and Check out. Lovely location with fantastic views of the Med. Evidently Mercure recently aquired this property and it is not yet up to Mercure standards. Grounds and facilities need major improvements and upgrades. Great location and lovely siting but facilities are stale. Room was clean and comfortable, as was the bathroom. Balcony furniture needs to be replaced and more electric outlets are needed in rooms.

Business - 23/09/2018 TripAdvisor review
« Disappointing »

This hotel needs some serious renovation.Do not eat at the restaurant: my octopus salad was not washed properly and served with a little bit of sand. Food is pricey compared to price and quality you can find anywhere else in the city.Hotel has only one iron to share and do not ask clients to bring it back or call once done: after I asked three times, I had no luck to get it and use it for my clothes. Service is really poor: clients are not the priority of the short team they have working there. I will not go back for sure.

Anonymous Solo - 19/09/2018 AccorHotels certified review
« Satisfied and value for money »

Reasonable hotel in nice location. Some very friendly staff others not so.

Claudio Solo - 18/09/2018 AccorHotels certified review
« Good for »

Good for the applied rate. Nice room, good breakfast.

Leskaz Families - 16/09/2018 AccorHotels certified review
« Disappointed »

I booked through the website and was quoted £62.50 per room this into euros is 70.25. I was charged 79 euros per room (we booked two). I highlighted this and was told no each room is 79 euros despite having paper evidence with price quoted. I tried phoning and you can’t get through so therefore had to pay an extra 18 euros. Also we went to get a drink from the bar and was told we would have to take it to our room as all areas were being set for meals. Surely a big hotel like this would have an area for having a relaxing drink without having to purchase a meal.

Melind C. Couples - 15/09/2018 AccorHotels certified review
« Disappointed at the stained furnishings especially the bed »

Staff were friendly, rooms very outdated and bed was covered in stains. The pasta at the restaurant was far too salty

Anonymous Couples - 29/08/2018 AccorHotels certified review
« lovely generous room with great views »

lovely room, great position and fabulous view. However the staffing left a lot to be desired. No compendium in room to detail facilities of hotel and opening times of bar and restaurant. Unable to get a cold drink at 430 in the afternoon as bar closed, directed to a public pool where we could buy drinks to drink out of a plastic cup. Pizza restaurant, great food but very under staffed. Bar area decor very poor, no ambiance, nowhere in hotel to sit and enjoy an evening drink. we took our welcome drink back up to our room!!

Pompeo B. Couples - 21/08/2018 AccorHotels certified review

insignificante

Mrs K. Couples - 30/07/2018 AccorHotels certified review
« Extremely poor Mercure »

Smelly bathroom, mattress too small for bed & overcharged in restaurant

S. Families - 18/07/2018 AccorHotels certified review
« Hotel Stay »

Checked in was at 1.30 am 4 Adults with 4 large suit cases + 4 carry on bags Check in staff would not assist with our large suit cases Check out staff were not helpful with organising transport to the Port.

Yasemin K. Families - 09/07/2018 AccorHotels certified review
« Not as advertised »

I was excited to stay in this hotel with my family. I trusted the Mercure brand, I was wrong. Your website advertised this hotel as new opening but this is a very old, outdated hotel. I booked a "superior room". Room pictures were awesome. We tried to check in early enough so that kids could swim in the pool and enjoy the hotel. But when they saw the pool they were very disappointed they didn't want to swim. We didn't visit a town that we wanted to see so that we could arrive early. We are now very sorry that we missed it. Our room didn't have sea view despite what showed on the pictures but looking to a busy noisy highway. And balcony was dirty. Beds were not comfy. Kids beds were worse. Bathroom was moldy. Nothing is renovated in this hotel old damaged furniture/doors/bath. We woke up with bug/mosquito bites, kids had wounds because of that. We wanted to run away asap. Kids blamed me booking this hotel. We are very disappointed with our stay. This is the worst hotel we stayed in Italy, actually the only bad hotel experience in Italy. Just one OK thing was the breakfast. Next time I book a hotel on accor website I will definitely avoid Mercure. Best Regards, Yasemin

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yasemin K., Thank you for taking the time to tell us about your experience at the Mercure Civitavecchia Sunbay Park Hotel - New Opening. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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