Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.4/5 2,996 reviews

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Grand Mercure Rio de Janeiro Copacabana - Image 1
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Rua Souza Lima, 48, Copacabana, 22070001 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Telephone
Fax +55 21 3545-5400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,996 reviews

TripAdvisor Rating  4.0/5  3,941 reviews

Certificate of excellence 2024

bad experience

Customer review rating 2.0/5

Eduardo Business - Confirmed reviews ALL

when i arrived at the hotel I was surprised because was in other address, no swimming pool, no gym, i received a accessible room that i don't need and the view was terrible, for a wall, the paint smell, the noise because of the remodeling In the second day I arrive at the hotel at 15:15 and my room was not cleaned, i just ask for change the towels

Well located, Great Staff

Customer review rating 5.0/5

Pamela K. Couples - Confirmed reviews ALL

Nicely located between shopping areas and the beach. Staff was most helpful and friendly.

Poor service and customer experience with check-in staff

Customer review rating 1.0/5

Henri Couples - Confirmed reviews ALL

The check-in guy was really rude and dismissed us several times during our stay. I recommend possibly getting him some training if possible.

Dear Henri, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We will use your evaluation as an example to improve the training of our employees. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lucas Noronha Guest Relations

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Friendly staffs who are eager and willing to assist.

Dear Samuel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lucas Noronha Guest Relations

Really great location!

Customer review rating 3.5/5

Carlos R. Couples - Confirmed reviews ALL

We enjoyed our time at Grand Mercure, the team was fantastic, specially our housekeeper Karinha (not sure we are spelling the name correctly) but she was top top top and always going beyond and making us feel like we were part of her family. She was really attentive and kind. If we ever return would love to see how good she is doing! As well as Pedro and Alenxandre from Reception. Really lovely staff. My only concern with the hotel was the treatment received with the towels (beach towels). It was ridiculous the way it is controlled. We understand that the swimming pool was under refurbishment and a towel per guest was allowed to be given to go to the beach instead. However, first no towels could be given before 9am, so if you were planning to go to the beach before that time you had to either go without it or wait until 9am. Second, the conditions of the towels. We are talking that the towels were really old, stained or looking dirty and really thin towels that were not really pool or beach towels but because this is a complimentary service we didn’t want to make a fuss. However, the persecution to get the towels back was a bit uncomfortable that makes us feel like we would not return it. Apart of that, we enjoyed so much our stay. Thanks so much!

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Other web-users rate our hotel

  • 1,016 reviews 9.3/10 Location
  • 1,519 reviews 6.7/10 Room
  • 1,756 reviews 8.6/10 Service
  • 83 reviews 5.1/10 WiFi
  • 1,047 reviews 8.6/10 Breakfast
  • 608 reviews 6.2/10 Cleanliness
  • 237 reviews 1.4/10 Pool
  • 31 reviews 2.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.