Hotel - Grand Mercure Rio de Janeiro Copacabana
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Rio de Janeiro Copacabana

4.0/5 2,731 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 360.00 BRL Non member rate
From 324.00 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Well-being
    • Sauna
    • Solarium
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
See all services

Our rooms

  • 319 rooms
  • 100% non-smoking hotel
  • 11 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Grand Mercure Rio de Janeiro Copacabana

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,731 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Vacation36794695219 Business - 20/11/2018 TripAdvisor review
« Stay at Gran Mercure. Always surprise »

I frequently stay at this hotel and it is incredible how the services are noy consistent. This last time it was terrible. There was a broken armchair in my room that could have easily made and older person fall and hurt him/herself. I never, I mean never receive the invoice by email as they promise and, this time I have not received my reward points. As I said, always a surprise. Thay cannot keep a standard.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Vacation36794695219. Thank you very much for sharing your review about us. I'm sorry for we couldn't meet your expectations this time. I sent you an inbox message requesting your reservation info in order to help you with the points and send you the stay invoice. I really hope we can have another opportunity to welcome you again. Warm regards, Raphael Martini

Business - 23/08/2018 TripAdvisor review
« Great View of Copacabana »

Good place to stay and has great view of Copacabana Beach. Staff is friendly and co-operative. Just right to say that right value for the money paid. Another good find for me at Rio through Accor Hotels. I got all the benefit of my membership with Accor Hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, rizshabbag! Thank you for sharing your review. We're glad to hear that you had a great time in Rio, enjoying our location in Copacabana's Station 5 and all its "carioca" experience. I hope we can welcome you again soon. Raphael Martini

Couples - 18/08/2018 TripAdvisor review
« Old and slow »

Check in and service up to the room was great. Would have given 4 for thay moment. Everything fell apart afterwards.Noone answered any calls for services.Room was just dirty, particularly all the furnitures not cleaned. Towels with stains were just disgusting. Booked for two nights, checked out next morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, monggul2018! Thank you for giving us your feedback. We apologize that we couldn’t meet your expectations. I am checking in person thoses matters together with the housekeeping to avoid that such situations will happen again in future. I hope to have the chance to welcome you again and show how important you are to us. Raphael Martini

Family - 24/07/2018 TripAdvisor review
« BY THE MOMENT »

This hotel was recently incorporated by Accor. By the moment, it has a couple of things waiting for restoration and proper functioning. For instance, guests coming from the beach enter by the front door together with other guests, and the service at front desk is not always good. The restaurant functions in the morning, for coffee, and sometimes for lunch. At night, the service is gentle but the food is very poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NFreire, Thank you very much for sharing your review. I'm sorry for we could not meet your expectations. I already took into account your observations and talked to our F&B and front desk teams in order to make them realize how important is to deliver a great experience to our clients. We already have a beach exit that is located besides our main door. I hope we can welcome you again soon. Raphael Martini

lmvi2003 Couples - 08/06/2018 TripAdvisor review
« Good location and kind staff »

Second stay at this hotel. As I have a Gold leclub member card, previous time I got a really nice room with a partial seaview. This time I didn´t get a room upgrade, but the staff was still kind and helpful. We prefer to have breakfast outside, plenty of options. It rained one day so we went to the gym, which is well equipped. Probably will stay at this hotel again, depending on the rates compared to the Mercure nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lmvi2003, Thank you very much for sharing your review. It will always be a pleasure to welcome you as a Le Club member, I'm glad you had a comfortable stay with us for the second time. Me and my entire team are awaiting your return. Kind Regards, Raphael Martini

Solo travel - 25/05/2018 TripAdvisor review
« Lack of attention »

Really disappointing , the breakfast tray was left in the room for more than 24 hours , despite the maid coming to the room for tidying up the room.The tray was only collected after I had to come down and told directly to a receptionist as before Through the calling it have not worked.Procedures concerning about my late check out was also confused. unfortunately i have a second booking on the same hotel shortly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos S, Thank you very much for your review. I'm truly sorry for we couldn't meet your expectations. I identified the chambermaid in charge of your room and talked to her in person about having attention to any kind of similar situations like yours in her floor. The check out staff were also oriented in order to improve their attention to all the procedures required. I assure you that your next stay with us will be faultless. Warm Regards, Raphael Martini

luanapfc Couples - 23/05/2018 TripAdvisor review
« Perfect! »

Perfect visit. It was my birthday and I had a very special treatment. Made me feel so very welcome. The staff is flawless. The view from the swimming pool is the best possible and the towels and chairs available at the beach make the stay perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luana, Thank you very much for your review. I'm really happy that you had a perfect birthday trip with us! We are awaiting your return. Warmest Regards, Raphael Martini

Business - 21/05/2018 TripAdvisor review
« Rio Business trip »

Very nice stay. Although I was born in Rio, now I live in Sao Paulo. It was a business trip but the hotel had nice fares and is near a subway station. The staff was great.20 minutes from downtown. AT night you can easily reach touristic places.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maricio e Vanessa, Thank you very much for sharing your experience with us. I'm really happy to know that you had a very nice stay in our hotel. I hope we can welcome you again soon. Kind Regards, Raphael Martini

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