Grand Mercure Rio de Janeiro Copacabana 4 stars

TripAdvisor rating 4.0/5 3,261 reviews
Grand Mercure Rio de Janeiro Copacabana
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Hotel extras

  • Hotel on the Copacabana beachfront

  • Events facilities

  • Local cuisine

  • Close to the city's main tourist attractions

  • Beach service

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Business centre

Hotel location

Grand Mercure Rio de Janeiro Copacabana

Avenida Atlantica
3716
Copacabana
22070001
rio de janeiro
brazil

Tel: +2135455400

Fax: (+21)35455400

Contact email

Check-in from 14h00

Check out up to 12h00

  • AVENIDA ATLANTICA :  

  • CANTAGALO :  

  • By plane

    AEROPORTO SANTOS DUMONT At 11km / 6 miles

  • By plane

    GALEAO At 27km / 16.78 miles

GPS :-22.98139, -43.19006

Our accommodations

Classic with 1 Double Size Bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Classic with 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Executive with 1 Double Size Bed

  • Max. number of persons: 3
  • Area: From 31
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Executive with 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 31
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Renovated superior room with 1 double bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Renovated Superior room with 2 twin beds

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Luxury with 1 Double Size Bed

  • Max. number of persons: 3
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Luxury with 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Mini Bar

Our restaurants and bars

FORNO E FOGAO

Type of cuisine: International

Forno e Fogão restaurant overlooks the ocean and serves breakfast, lunch and dinner from Monday to Sunday. International cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Lobby Bar serves drinks and cocktails and is open from 10am until midnight

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR DA PISCINA

Photo non contractuelle / Strictly non binding

POOL BAR OPEN DAILY FROM 9AM TO 10PM, SERVING DRINKS, SNACKS AND LIGHT MEALS

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 184

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Grand Mercure Rio de Janeiro Copacabana

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

107 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,261 reviews

Customer review rating 3.9/5

Tess M. Business - 12/08/2019 AccorHotels review

Very clean and great reception desk

Dear AIWEN M., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 3.9/5

Patricia N. Solo - 12/08/2019 AccorHotels review

Almost everything was great, personnel, food, cleanliness, location. But the rooms are in need of new furniture, specially the beds and mattresses, horrible, old. It is sad to see that in contrast to everything else.

Dear ELSA N., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. We are sorry for any inconvenience experienced during your stay. The hotel is passing through renovations and it is gonna be all brand new soon! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A great hotel in a great ubication

Customer review rating 3.9/5

Fabiola Z. Couples - 05/08/2019 AccorHotels review

Everything was really good; the food, the room very nice and big, the people. The only thing that we need and the room did not have was an iron.

Dear FABIOLA Z. M., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive feedbacks. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cold be better

TripAdvisor rating 4.0/5

Juliopbt Family - 31/07/2019 TripAdvisor review

The rooms are good and clean, but the swimming Pool is very small and the breakfast is terrible, missing cups, plates, silverchairs, napkins. The hotel does not have structure to recieve too much people

Hi, Juliopbt. Thank you for your review about the Grand Mercure Copacabana Hotel. I'm sorry for those issues in our breakfast service, your comments will be briefed with our team in order to improve the disposal of these items and their attention. I really hope we can welcome you in a near future. Best Regards, Rodrigo Landa

Relax

Customer review rating 3.9/5

Deverson L. O. I. Solo - 24/07/2019 AccorHotels review

the experience was great, everything is well organized. however the undue charging of service fees is horrible. never but I stay with you. Thanks

Olá, Deverson. Agradecemos ter-nos dedicado o seu tempo para nos escrever sobre a sua estada no Grand Mercure Rio de Janeiro Copacabana. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, por isso, pedimos as nossas sinceras desculpas. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança em uma próxima estada.

Great deal by Copacabana beach

Customer review rating 3.9/5

Anonymous Solo - 18/07/2019 AccorHotels review

- Good breakfast - Good Pool view to Copacabana beach - Fast checkin and checkout

Dear RAUL LOPEZ M., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Room I was booked into had very loud construction noise and I complained to reception.

Customer review rating 3.9/5

David M. J. Solo - 17/07/2019 AccorHotels review

Poor, as explained above. Room I was booked into had very loud construction noise and complained to reception. Was told construction will be carried out between the hours of 9am to 6pm. Very annoying and unable to rest or watch tv etc during these times. The next day, construction started at 850 am and was still being carried out at 615 pm. Complained again to reception and was told construction work cannot stop ! I advised that this was unacceptable and I should not have been given this room or room in hearing distance of construction and was then moved to other room on opposite side of hotel !

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A very enjoyable stay

Customer review rating 3.9/5

Bill L. Friends - 09/07/2019 AccorHotels review

We stayed for three nights and as we were in Rio for such a short time, the hotel's location was perfect. We took a room with a view of the Copacabana for a small extra charge and it was definitely worth it. Staff were very helpful, rooms are very comfortable and there is an excellent choice for breakfast. If I'm back in Rio, I would definitely stay here again.

Dear BILL L., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. We hope your next visit will be as pleasant as the previous one! Sincerely,

Poor Housekeeping in rooms

Customer review rating 3.9/5

Emanuel V. Business - 01/07/2019 AccorHotels review

I have stayed at your hotel for a period of over 70 days in 2019. Breakfast team is great, actually the best crew you have there. Management lacks lots of "must haves" when it comes to customer satisfaction. I have complained about the cleaning of my room several times during my stay and the service remained just the same until the very last day. The housekeeper just takes out the trash and replace towels that is it. Does not sweep floors, does not dust furniture and worst of all does not mop bathroom floor.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Customer review rating 3.9/5

Jo A. Friends - 28/06/2019 AccorHotels review

The Grande Mercure is advertised as 4* it is more 3*. Having said that the location is fabulous. The classic rooms were small with limited storage space, but clean, with fresh linen and towels every day. Breakfast was excellent.

Dear JOANNE A., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location but a little out dated.

TripAdvisor rating 4.0/5

Andrew R Couples - 01/06/2019 TripAdvisor review

The hotel is right on Copacabana beach and is an easy walk to restaurants and bars. The room we stayed in was out dated compared to other Mercure hotels in which I have staye. As a gold member of the Accor loyalty program I am supposed to be given an upgrade if a room is available. I was offered an upgrade but I would have to pay for it. I was not impressed.

Dear TorontoDrew, Thank you very much for your review. I'm sorry for we couldn't meet your expectations. We are currently in transition to the Grand Mercure standards, doing some renovations and soon all our hotel will be renewed. I really hope we can have the chance of welcoming you again and offering you a great experience. Best Regards, Rodrigo Landa

Great View of Copacabana

TripAdvisor rating 4.0/5

rizshabbag Business - 30/03/2019 TripAdvisor review

If you have sea view room - nothing like it. If not, just come out of the hotel and cross the road. They have arrangement on the beach for chairs and sun umbrella etc. The guys on the beach are good and trustworthy

Hi, rizshabbag. Thank you very much for sharing your experience with us! We hope we can welcome you again in a near future. Best Regards, Rodrigo Landa

Spectacular views of Copacabana beach

TripAdvisor rating 4.0/5

Emil_London Solo travel - 22/03/2019 TripAdvisor review

Grand Mercure has two different types of rooms - overlooking the ocean and the Copacabana beach and a street/interior view. If you choose the ocean view you will be amazed. Rooftop pool is another gem

Hi, Emil_London. Thank you very much for sharing your review about us! I'm extremely happy to know that you had such a great experience here. We await your return in a near future. Best Regards, Rodrigo Landa

Perfect for a short stay

TripAdvisor rating 4.0/5

David J Family - 06/02/2019 TripAdvisor review

As a good hotel should it quickly set us up with a driver and guide to show us the city. We were also able to walk Copacabana and Ipanema beaches very easily.Hotel in itself was really comfortable The shower tray did't drain very quickly, if I have to be negative, but we understand Accor took over this hotel recently and I'm sure such details will be picked up upon shortly.

Hi, David! Thank you very much for sharing your experience with us. As you said, it's been over a year since Accor Hotels re-branded us and some renovations have already started. Soon the hotel will be completely renewed! I hope we can welcome you again for you to see our improvements :) Warm Regards, Raphael Martini

Magnificent stay

TripAdvisor rating 4.0/5

Journey52921942662 Couples - 01/02/2019 TripAdvisor review

Nice hotel with a very good location in front of Posto 5 in the heart of Copacabana and not far also from Ipanema. As a Platinum Club Accor member, I benefited from all tier benefits. The breakfast was good and varied. You need to wake up early to see the sunrise from the restaurant windows in front of the ocean. I had one of the renovated rooms with full ocean view and it was just fantastic. The staff is very professional, special mention here to Leandro at the front desk and Patricia at guest relations who spoke perfect english and provided unprecedented assistance and support to us. I can surely come back and stay again here. I will also recommend this hotel to friends and family.

Hello, Journey52921942662. Thank you very much for your review about us here on Trip Advisor. I'm extremely happy to know that you had a magnificent stay! I've shared your feedback with Leandro and Patricia that certainly are really happy with your words. I hope we can welcome you again in a near future. Warmest Regards, Raphael Martini

Not at the standard level of Mercure

TripAdvisor rating 4.0/5

daniel44_13 Family - 06/01/2019 TripAdvisor review

Hotel with high potential, but obviously has difficulties to handle so many customers.Many " holidays" customers with bad behaviour ( noisy, not clean ) certainly not easy to manage for staff.For instance pool water and areas were dirty.One other issue is at check-out, although pre-payment had been done, the Mercure guy ( not speaking english.... ) wanted me to may.I had to spend 15 mn to be understood.

Hello, daniel44_13. Thank you very much for sharing your review about us. I appreciate you brought your experience to our attention. I'm sorry for those inconveniences, I'll talk in person to the front desk team in order to improve that. I hope we can have another opportunity to welcome you! Best Regards, Raphael Martini

Stay at Gran Mercure. Always surprise

TripAdvisor rating 4.0/5

Vacation36794695219 Business - 20/11/2018 TripAdvisor review

I frequently stay at this hotel and it is incredible how the services are noy consistent. This last time it was terrible. There was a broken armchair in my room that could have easily made and older person fall and hurt him/herself. I never, I mean never receive the invoice by email as they promise and, this time I have not received my reward points. As I said, always a surprise. Thay cannot keep a standard.

Hello, Vacation36794695219. Thank you very much for sharing your review about us. I'm sorry for we couldn't meet your expectations this time. I sent you an inbox message requesting your reservation info in order to help you with the points and send you the stay invoice. I really hope we can have another opportunity to welcome you again. Warm regards, Raphael Martini

Great View of Copacabana

TripAdvisor rating 4.0/5

rizshabbag Business - 23/08/2018 TripAdvisor review

Good place to stay and has great view of Copacabana Beach. Staff is friendly and co-operative. Just right to say that right value for the money paid. Another good find for me at Rio through Accor Hotels. I got all the benefit of my membership with Accor Hotels.

Hello, rizshabbag! Thank you for sharing your review. We're glad to hear that you had a great time in Rio, enjoying our location in Copacabana's Station 5 and all its "carioca" experience. I hope we can welcome you again soon. Raphael Martini

Old and slow

TripAdvisor rating 4.0/5

monggul2018 Couples - 18/08/2018 TripAdvisor review

Check in and service up to the room was great. Would have given 4 for thay moment. Everything fell apart afterwards.Noone answered any calls for services.Room was just dirty, particularly all the furnitures not cleaned. Towels with stains were just disgusting. Booked for two nights, checked out next morning.

Dear, monggul2018! Thank you for giving us your feedback. We apologize that we couldn’t meet your expectations. I am checking in person thoses matters together with the housekeeping to avoid that such situations will happen again in future. I hope to have the chance to welcome you again and show how important you are to us. Raphael Martini

BY THE MOMENT

TripAdvisor rating 4.0/5

NFreire Family - 24/07/2018 TripAdvisor review

This hotel was recently incorporated by Accor. By the moment, it has a couple of things waiting for restoration and proper functioning. For instance, guests coming from the beach enter by the front door together with other guests, and the service at front desk is not always good. The restaurant functions in the morning, for coffee, and sometimes for lunch. At night, the service is gentle but the food is very poor.

Dear NFreire, Thank you very much for sharing your review. I'm sorry for we could not meet your expectations. I already took into account your observations and talked to our F&B and front desk teams in order to make them realize how important is to deliver a great experience to our clients. We already have a beach exit that is located besides our main door. I hope we can welcome you again soon. Raphael Martini
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