The Capital São Paulo Itaim Bibi Future Grand Mercure 4 stars

TripAdvisor rating 4.0/5 1,300 reviews
The Capital São Paulo Itaim Bibi Future Grand Mercure
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Free Wi-Fi in the apartments.

  • Rooftop with pool and views of Ibirapuera Park.

  • Privileged location close to bars, restaurants and hospitals.

  • Meeting rooms for social and corporate events with natural lighting and high ceilings

  • Close to Ibirapuera Park and Gymnasium.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Wheelchair access
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

The Capital São Paulo Itaim Bibi Future Grand Mercure

Rua Tenente Negrao
200
Itaim Bibi
04530030
são paulo
brazil

Tel: +551130547500

Fax: (+55)11/30547504

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    GUARULHOS INTL At 34km / 21.13 miles

GPS :-23.585216, -46.672807

Our accommodations

Classic Room with 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 36
  • Wireless internet in your room
  • Mini Bar

Superior Room with 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 36
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Classic Room with a double bed

  • Max. number of persons: 2
  • Area: From 36
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Superior Room with 1 Double Size Bed

  • Max. number of persons: 2
  • Area: From 36
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Luxury Room with 1 Double Size Bed

  • Max. number of persons: 2
  • Area: From 36
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room

Executive Room with 1 Double Size Bed

  • Max. number of persons: 2
  • Area: From 36
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

RESTAURANTE BONJARDIM

Type of cuisine: International

The Bonjardim restaurant is inspired by regional cuisine. It serves breakfast from 6am to 10am during the week and from 6:30am to 10:30am on weekends and public holidays, buffet lunch between midday and 3pm and an à la carte dinner from 7pm to 11pm.

Lunch

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RESTAURANTE BONJARDIN

Photo non contractuelle / Strictly non binding

The bar is located in the same area as the restaurant.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 168

  • Maximum capacity: 210 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
The Capital São Paulo Itaim Bibi Future Grand Mercure

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

157 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,300 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Terrible experience

Customer review rating 4.2/5

Rodrigo Business - 07/09/2019 AccorHotels review

The hotel is old and dated. There is musty smell on the hallways. To boot, there was a LOT of noise because of ongoing construction in the hotel. The room was 'nice' in the sense that it was sort of big - with a separate bedroom and living area. The restroom was rather small and just pretty basic. This hotel advertises as a 4-star property. It's a 2.5 star at best. Avoid this place like the plague.

Prezado Rodrigo, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no The Capital São Paulo Itaim Bibi Future Grand Mercure. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Accor desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Jennifer Meunier Gerente Operacional

Dissatisfied

Customer review rating 4.2/5

Anonymous Business - 04/09/2019 AccorHotels review

They put me in a single-bed room

Prezado Sr. S., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no The Capital São Paulo Itaim Bibi Future Grand Mercure. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas. Verificamos a sua reserva porem devido a disponibilidade nesse dia nao possuimos mais apartamentos com cama de casal e a agencia responsavel pela confirmação optou por fechar com duas camas de solteiros mesmo assim. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Atenciosamente Jennifer Meunier Gerente Operacional

Good service but rooms are old and not that convenient

Customer review rating 4.2/5

Nic W. K. Families - 13/08/2019 AccorHotels review

The staff was very helpful though English abilities were limited. The room surface was good but the bathrooms are ridiculously small and I would rather have one big room than the a bedroom and a sitting room

Dear Nicolas, Thank you for your comments regarding your stay at The Capital. We feel sorry for not completely fulfilling your expectations. Regarding the rooms, allow us to inform you that we already start our full renovation and will have a brand new product for our guests. Our team hopes to have another opportunity to welcome you back and provide an even better experience! Sincerely, Jennifer Meunier Operational Manager

Good value hotel in central location

Customer review rating 4.2/5

James M. Business - 25/07/2019 AccorHotels review

Very pleasant hotel with friendly staff and ideal location

Dear ANDREW JAMES M., We very much appreciate your comments regarding your stay at the The Capital São Paulo Itaim Bibi Future Grand Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Cutrim The Capital Team

Shubham S.

Customer review rating 4.2/5

Shubham S. Business - 01/07/2019 AccorHotels review

There should be some different food in the breakfast. It was the same food for the entire period I stayed there. So different variety will be good.

Dear SHUBHAM S., Thank you for taking the time to tell us about your experience at the The Capital São Paulo Itaim Bibi Future Grand Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jennifer Meunier Operations Manager

Old rooms; did not get the points for my stay yet

Customer review rating 4.2/5

Allison Business - 25/06/2019 AccorHotels review

No complaints about the service in general. However, the rooms I've stayed were old looking, not as functional (terrace doors wouldn't close properly, shower heads were poorly maintained). I would expect more from the cost of the room. Finally, despite having requested it at the lobby during checkout, I have not yet received the LeClubAccor points related to my stay.

Good location, old hotel and no attention frenquent customer.

TripAdvisor rating 4.0/5

Hassan M Business - 15/04/2019 TripAdvisor review

No value for the money and some staff did not made any efforts to help frequent customers of Accor chain. Needs urgent renovation and noise reduction on the apartments. Otherwiese its a very fine location and the breakfest is honest.

Dear Hassan M, Thank you for your comments regarding your stay at The Capital. We feel sorry for not completely fulfilling your expectations. Regarding the rooms, allow us to inform you that we already start our full renovation and will have a brand new product for our guests. Our team hopes to have another opportunity to welcome you back and provide an even better experience! Sincerely, Jennifer Meunier Operational Manager

Going to be better...

TripAdvisor rating 4.0/5

Rafaelgjcastro Business - 14/11/2018 TripAdvisor review

Staff was very friendly, fast check in and check out. The building is going through improvements, as it was recently bought by Accor. It will have the Grand Mercure flag soon. Due this process, the pool and terrace were closed. Bed was very comfortable, the shower had low water pressure.Breakfast better than average, but nothing outstanding.

Dear Mr Rafael, Thank your for sharing your experience with us! As you noticed, we are going through a brand change, in other to serve you better. We hope to see you soon here to know ours changes and good news. Regards. Fernanda Martins Operations Manager

Weekend Away

TripAdvisor rating 4.0/5

David M Couples - 13/09/2018 TripAdvisor review

A pleasant weekend in a very good hotel. It is presently undergoing refurbishment and that didn't interfere with the quality of our stay. Our Room had already been modernized. Staff super efficient and very friendly.Good job!

Dear Mr David, Thank you very much for choosing The Capital as your hotel in São Paulo! We are very glad to know you enjoyed your experience with us and we hope you can come back soon. Best Regards, Fernanda Martins Operations Manager
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