Hotel - ibis Beijing Tuanjie Lake
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Beijing Tuanjie Lake Hotel

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3.5/5 604 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not serve breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WiFi in your room
  • Private outdoor parking  (Nearby)
  • Languages spoken at the hotel
    • Chinese Mandarin
  • Business center with support staff

Services and practical information

  • WiFi in your room
  • Private outdoor parking  (Nearby)
  • Languages spoken at the hotel
    • Chinese Mandarin

Business services

  • Business center with support staff
See all services

Hotel location

Our rooms

  • 125 rooms
    • Free in-room mineral water
    • WiFi in your room
    • Satellite/cable colour TV
    • Hair dryer in bathroom
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our guest reviews for ibis Beijing Tuanjie Lake

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 604 reviews
TripAdvisor review
dglazesr Solo travel - 03/04/2017
« No Internet in Room »

This is Beijing in 2017 and no internet in the room! The room needed to be painted and was in need of cleaning. I would not stay there again. If you don't need internet and don't mind a very used (rundown) atmosphere then this is your choice.

TripAdvisor review
466pas Business - 22/01/2017
« smell in reception. »

Rooms are fine but there is continuous smell of non veg in reception, lift which leads to headache. My veg eating friend Had terrible time. For non veg eaters this should be fine. Hotel should also accept US dollars for payment.

TripAdvisor review
Jessica N Family - 06/10/2016
« Not what we expected »

Staff have little to no english. Constantly having to ask for tea, toilet paper, water which should be restocked. Two bottles of water for a room booked for three. No coffee supplied. Buffett breakfast for asians not westerns, very creasy food and service terrible. Only positive close to subway. I have stayed at a few ibis and this was disappointing.

TripAdvisor review
SBnoBS Business - 11/08/2016
« Not so impressive Ibis »

Couldn't believe how long it took to check in. It's 2016! Most people travelled a long way. In my case, more than 16 hours. Check out took even longer! How is this happening in the age of technology. Quicker renting a car than a hotel room. This is more astonishing considering that I booked online and am a member of the royalty club

TripAdvisor review
Business - 15/05/2016
« Business Development Manager »

I stay 2 location with first one Sanyuan was my feedback below but for the one near Beijing was really below satisfactory especially the choice of food as it is limited to local food which is not what expected for International group company

TripAdvisor review
Business - 30/03/2016
« Lovely »

Good ambience! good store (Lawson) also there for groceries. food available good with cheap cost. Best in room. Good bathrooms nice beds and Television was good. TV reception was good. Otherwise, free wifi.

TripAdvisor review
RaxGupta Business - 30/03/2016
« Not IBIS Class »

They need to improve house keeping. Torn towels, broken flooring. Bad staff. They did not recognize my silver card membership. Can not communicate in English? No Iron and Ironboard available in the Hotel. Wifi very bad

TripAdvisor review
KieriSS Business - 23/10/2015
« It doesn't meet Ibis' standards »

I thought the room did not meet Ibis standards when compared to all other Ibis that I have already stayed before. The room is very small, the walls were very dirty and the bathroom looked like a train cabin toilet. The only pluses for me were: 1) the location (very close to a subway station which also has an express train to the airport), 2) next to a good shopping center 3) the staff did speak English (different from other reviews that said they didn't 4) the price. So if you are looking for a cheap hotel (like 2 stars), and don't bother the smelly, kind of dirty and small room, this might be a good option.

TripAdvisor review
Satisfactory07 Business - 02/08/2015
« Superb Transit Hotel »

I have been staying in Ibis Sanyuan in numerous occasions for the reason of great convenience. With a newly opened sundry store at the hotel lobby giving me additional reason for my top choice within budget. However, the wear and tear are obvious these days such as mattress, toilet flushing, floor carpet and slight odor within the floors.

TripAdvisor review
Humberto Z Business - 22/01/2015
« Convenient but... »

The property is in a great location, nice staff, unobstructed view (for the most part); however, maintenance has to improve. Will return for sure but first will check room if staying more than one night. Maintenance of shower, windows and floor in some rooms is really showing the signs of either age, poor service, or users lack of care for share property. I stay in two segments, the first room was fine, when I returned for the second segment I had to chafe rooms and even the second was not at the level of my first stay. Management could apply periodic inspection and block rooms that are sub-standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Humberto Z, Thank you for taking the time to share Pro & Con’s of our Hotel. Regarding the maintenance issue you mentioned, could you please send us more details regarding your booking (Name or Room No) in order for us to do a thorough check of the room you stayed in and identify all areas to improve? You can contact us at h6280-sm@accor.com . Thank you in advance for your support, Best regards, Betty Wang Hotel Manager

TripAdvisor review
chefem Friends getaway - 04/09/2014
« Arrogant manager ruins hotel »

We booked and paid for 2 rooms at this hotel through Accor. We paid for breakfast at the time of booking. On departure we were made to pay for breakfasts again, and were told our reservation itinerary "means nothing" just cannot believe it! Appalled at the treatment we received. Another travel companion booked and paid for the room through another website and was told his room was not paid for at all! Please be vary wary when booking this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chefem, We are sincerely sorry to read that there was some issue regarding your booking. I understand that our hotel staff could have found a better way to communicate on this matter. In order to understand what really happened and get back to your with an appropriate explanation, could you please provide me with your booking details (Name or room No) and eventually the confirmation letter you received either from hotel or 3rd party website? Thank you in advance for your reply to h6280-sm@accor.com. Best regards, Damien ROMAIN Director of Sales & Marketing

TripAdvisor review
Solo travel - 27/05/2014
« Good Room »

Booking was easy and straight to the point. Location was pretty good, right next to the phoenix mall and airport express train. Service was average. Good room except for the non-functional air conditioning. 5 out of 10 in my opinion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gary C., Thank you for taking the time to share your constructive comments. We sincerely apologize for the air conditioning malfunctioning that you experienced during your stay and could you please communicate us your booking details (Name, confirmation No) in order that we inspect the room you stayed in? You can contact us at h6280-sm@accor.com . Looking forward to your reply, Best regards, Betty Wang Hotel Manager

TripAdvisor review
taipei1969 Business - 05/02/2014
« ok »

good location great access to subways and airport right next to the phoenix galleria mall service was ok breakfast was ok gym was ok there's no in-room wi-fi though good for business travelers ok all in all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms/Mr Taipei196, We sincerely appreciate that you took the time to communicate about your stay in Ibis Beijing Sanyuan, and we are glad to let you know that WIFI network is currently under installation in all guest rooms. This project is scheduled to be completed by Mid-April which I am sure will be a great added value for your future trips in Beijing. Sincerely yours,

TripAdvisor review
Mansur H Business - 19/12/2013
« Review »

Wifi was very slow and emails not accessible. Room is very small and no room for luggage. Toilet = caravan toilet. Breakfast was good. Towels were torn and very old. Needs a bit of enhancement on all fronts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mansur, Thank you for taking the time to share your comments. Note that Ibis Beijing Sanyuan provides on complimentary basis broadband Internet & WIFI in public areas for the time being. Nevertheless, Hotel will be equipped with full WIFI coverage in the near future as a constant focus on improving our guest’s satisfaction. In the same spirit, we have started to replace the aging towels. Looking forward to see you back at Ibis Beijing Sanyuan Hotel, Sincerely yours,

TripAdvisor review
Shane M Business - 03/11/2013
« great staff, but rooms cheap & nasty »

Window wouldn't shut & street noise and killer pollution came into the room.The handle from the bathroom and television were broken. Towels smelt disgusting, like they had been washed with an ashtray.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Shane, Sincere apologies for inconvenience you encountered during your stay with us, and I take this opportunity to thank you for taking the time to share those comments. Rest assured that these problems will be addressed and that they are not part of our Ibis standards. We have since replaced part of our towels inventory that we identified as “below standard” and will emphasize to related departments in order to ensure a better maintenance of our hotel facilities. Once again, thank you for your feedback and hope to welcome you back to our hotel in the future. Sincerely yours,

TripAdvisor review
Roger H Couples - 15/10/2013
« Beijing Sanjuan »

Great location and comfortable hotel. The staff was very accomodating and English speaking Manager went out of his way to make our stay enjoyable. Hotel is steps away from subway entrance which takes you everywhere in Beijing. Galaria Mall is next to hotel and Green Tea Resteraunt is not to be missed.

TripAdvisor review
Pannara Business - 15/07/2013
« Good location but poor facilities, due to Chinese standard »

The room is quite small. They are clean comparative to local hotel but the towel and bedsheets are very old. We can't identify if it was shower towel or bathroom carpet. The towel look poor and grey. The mattress is super thin and poor quality. The pillow have no thickness, just around 3 cm. The rooms are smelled, not fresh. By the way, it's is on the very good location just 300 m from SanYuanQiao Station which interchange between airport line and line 10. We drop our luggage at the hotel and go to Tianjin by train. The hotel locates in business area. Easy access to city centre by subway and taxi. We take only 5-10 minutes from hotel to Sanlitun in the weekdays morning. In conclusion, this hotel is a good hotel in Chinese standard, but not for international chain standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms./Mr. Pannara, Thank you for communicating about your guest experience in Ibis Beijing Sanyuan. We have since your comment replaced part of our towels & bed sheets that were identified as clearly not up to Ibis standard. We hope next time you visit Beijing you will still consider our hotel as your accommodation of choice. Best regards,

TripAdvisor review
Zahu Solo travel - 30/06/2013
« Fantastic location, bathrooms smell of urine »

The location of this Ibis is convenient to everywhere. I have stayed here most times I am in Beijing for the past 5 years. The rooms are spotlessly clean, but the bathrooms are developing a smell of urine because of the male guests' inability to hit the toilet. The bathrooms are clean too, but unfortunately the hotel has still not found a cleaning product to get rid of the smell. This is why I gave cleanliness only 2 stars. (Anyone who travels a lot in China knows that this smell is a common problem in all but 5 star hotels, but even though the Ibis is not a 5 star, the foreign management should know how to take care of this problem. )

TripAdvisor review
Solo travel - 20/06/2013
« Great Location, small room »

Rooms are really small, windows are small too. There is no wifi in the room(only in the lobby) , but you can use the bandwidth internet if you carry a computer. But they are clean and right next to a subway station that can get you to the airport and other parts of the city. Location is the best.

TripAdvisor review
Solo travel - 04/06/2013
« Decent for the Price »

The Hotel Ibis is in a great location. You're right by the subway line and most cab drivers know where it is without issue. The room was decent, especially for the low price. The unfortunate part is the bed was VERY hard. It's like the type of mattress you'd find in an OLD pull out bed (you can feel the springs). Other reviews mentioned the bed before, and I thought, it couldn't be that bad, but it definitely is. There is no wifi in the rooms, but you do have an internet cord. The wifi in the lobby is also pretty slow. Most importantly, if you're looking for hospitality and a pleasant/polite staff, you will not find it at Ibis. Overall, if a hard bad, weak/no wifi, and poor service have nothing to do with budget, then the Ibis is an ideal place for an overnight stay. Oh, and don't forget your 800RMB room deposit!

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