Hotel - Mercure Rio de Janeiro Copacabana Hotel
Mercure Hotel Mercure Hotel

Mercure Rio de Janeiro Copacabana Hotel

4.0/5 1,368 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 369.00 BRL Non member rate
From 332.10 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 50  BRL
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • The fitness center and sauna are temporarily closed for renovation
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 horas
    • Opening hours : Week-end 24 horas

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Floors 11 and 12 are currently undergoing renovation, which may cause noise on nearby floors during business hours.

Our rooms

Whether traveling alone or as a couple, with friends or with family, enjoy all the comfort provided by our rooms! Choose from one of the available Standard, Superior or Junior Suite categories.Be amazed by the breathtaking ocean views from the Junior and Executive Suites.

  • 117 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Rio de Janeiro Copacabana Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,368 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 10/02/2019 TripAdvisor review
« Troubled stay solved by the staff »

We booked on the Accor website a deluxe room with queen size bed and sea view for 2 nights. We arrived late (about 11pm) at the hotel. We have been given a room at the 3rd floor with trees completely blocking the view on the beach and sea. We went at the desk hardly complaining because of the blocking view (we payed the for “the sea view”). After long discussion we were given a 4th floor room (always with tree blocking the view of the sea and of the beach), a discount of 50 BRL (on the 500 BRL we paid for the room for the first night) and the assurance that we will be moved to an upper floor the next day for our 2nd night. We went to the room at the 4th floor (with tree view) and when we turn on the air conditioning water from the system flooded the room. No way to fix the system so we were moved again to the 3rd floor room (the one originally we were given). At 1 AM, after 2 hours of trouble we finally went exhausted to bed. The day after, in late afternoon, when we were back from visiting Rio, we were moved to a room at the 9th floor, finally with sea and beach view for our 2nd and last night in the hotel. Now about the hotel. It is quite old, not particularly clean. You have always to ask a 2nd set of bath towel. The room, apparently, in Brazil has only one by default (it happens also in other hotel). Breakfast is served at the ground floor. You can also have it outside. There is a standard selection of cold and hot food. The plus of the hotel is that is in front of Copacabana beach. You cross the street and you are on the beach. To summarize our stay: I think not acceptable the attitude of the hotel company (sell a room not corresponding to what is described) and all the troubles we got and what we have as compensation (10% discount on the rate for the first night). On the other hand the staff (Lucia the room manager , and Pedro at the desk) have been cooperative and tried to help us. We want to thank them for their helpfulness. So, the hotel is in a good area (many restaurant nearby), in front of the beach. When you book for a room with sea view be sure you have a room at higher floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eugenio, Thank you for your review and feedback. I appreciate you brought your experience to our attention. I'm sorry for the inconveniences, and hope our staff attention solving the situation could minimize that. I hope we can have another opportunity to welcome you! Best Regards, Tatiane Ramos General Manager

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