Novotel Rio de Janeiro Leme 4 stars

Customer review rating (ALL Rating) 4.4/5 2,930 reviews

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Rua Gustavo Sampaio, 320, 22010010 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Hotel with games area for your entertainment

  • Sunsets on our Rooftop, an amazing environment to complete your experience.

  • Hotel near Santos Dumont Airport, a 15-minute drive away

  • Privileged location to make the most of Carnival and New Year's Eve

  • Pet-friendly hotel in Rio de Janeiro, we accept dogs up to 10 kg!

Our accommodation(s)

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Hotel location

Novotel Rio de Janeiro Leme

Rua Gustavo Sampaio, 320
22010010 RIO DE JANEIRO
Brazil

GPS:-22.96197, -43.16854

Telephone
Fax +55 21 3545-5301

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

POTY RESTAURANT

With its first-class service, the Poty is one of Leme's most traditional restaurants, serving contemporary cuisine in a refined atmosphere. It offers buffet and à-la-carte options and is renowned for its hearty breakfasts and Sunday brunches.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,930 reviews

TripAdvisor Rating  4.5/5  2,745 reviews

Certificate of excellence 2023

Not a great place to stay

TripAdvisor rating 2.0/5

Litetraveller TripAdvisor review

This hotel was chosen by our tour company for our two-night stay in Rio. We thought it would be a good hotel. The reception staff were not very welcoming. Our double room was poor. There were lot of dead insects in the bathroom basin and shower and the towels were threadbare. The Air-conditioning unit was so noisy we had to turn it off at night. The lifts were subject to long delays; two lifts serving 21 floors that you call separately, where keycards were needed to access most floors and sometimes stopped working meant that we were unable to access the correct floor. Breakfast was chaotic with nowhere to sit. The food offering and coffee were reasonable though. We ate at the restaurant one evening and the food was excellent as was the wine. The service was very good. The restaurant had a nicer ambience than it did at breakfast. The view from the rooftop is lovely. The location is great and close to everything including Marius restaurant which is a wonderful place to experience and eat.

Weekend in Rio

TripAdvisor rating 5.0/5

Victor S Couples - TripAdvisor review

Had a great weekend with my wife at the Novotel Leme. Location is excellent and chill. Belmonte bar is right next to the hotel. Cozy room, rooftop with a nice beach view and the service. Bellman Bernardo was very friendly and helped us storing our luggage, Denize and Roberto went the extra mile to help us out during breakfast. The only constructive feedback is improving the agility at the reception as there often slow lineups. Overall, it was a nice experience.

Quiet Location in Leme

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

The hotel was very busy with long lineups for checking in. You can wait 5 to 10 minutes to get an elevator. The room does not get cleaned until late in the afternoon even if you ask for your room to be cleaned in the morning. The rooms are very small with no desk or chair in the room. The breakfast was good and even though the hotel is one block from the beach, it is a short walk.

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

No recognition for silver status , dirty rooms , blackout curtains do not blackout . Dirty bathrooms with long black hairs . Staff seems very unhappy , like they’re forced to work there. Defenitely not a service w a smile , rather w a rush.

Dear jo a., Thank you for taking the time to tell us about your experience at the Novotel Rio de Janeiro Leme. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luciano Rocha General Manager

Bad pillows

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

The pillows in the rooms are terrible and as sleeping well is one of the most important aspects when choosing a hotel, it was difficult to evaluate and consider this hotel at a 4-star level. We asked on the second day of our stay to change the pillows and they didn't have any other type, but they were willing to provide an extra one for each guest in the room, however, even using two pillows, it remained very uncomfortable to sleep on. The pillow appears to be made of a different material inside (like a cloth) that sinks until it completely touches your head on the bed as soon as you lie on it, causing neck pain in the following days. Even though the bed was good and spacious, we didn't sleep well. We also had a problem with the bathroom exhaust fan, which didn't seem to work, so the bathroom and towels were damp all day long, as neither the bedroom or bathroom has windows that open. At the end of the stay, mold began to appear on the grout of the tiles, which were not being cleaned. On the second day, we asked if the extractor fan was making any noise that indicated it was working and we asked them to check it and even the receptionist didn't know how it worked (whether it was making noise or not) and they didn't send anyone to check or give an opinion on how it was working. Apart from these problems, the room is comfortable (spacious), we were upgraded upon arrival to a room with a partial view of the beach (the view is impressive, as in the photo it didn't seem like you could see much, but in person, yes), the pool and the rooftop is beautiful, the location of the hotel is excellent and the breakfast is diverse and delicious. The team could be more polite and proactive. They don't even offer help with your bags when you arrive/depart and they don't greet you in the elevators, corridors or entrance, with the exception of the breakfast staff, who are very polite. The hotel provides chairs and towels for you to take to the beach (the umbrellas were not available as they said that in the summer customers broke them all and there were no replacements). In conclusion, I believe that the daily rate is above the quality that the hotel delivers.

Dear Isadora L., Thank you for taking the time to tell us about your experience at the Novotel Rio de Janeiro Leme. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luciano Rocha General manager

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Other web-users rate our hotel

  • 1,145 reviews 9.2/10 Location
  • 1,662 reviews 7.3/10 Room
  • 1,797 reviews 8.4/10 Service
  • 71 reviews 5.2/10 WiFi
  • 1,067 reviews 8.5/10 Breakfast
  • 782 reviews 5.7/10 Amenities
  • 634 reviews 6.7/10 Cleanliness
  • 378 reviews 8.3/10 Vibe

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