Hotel - Mercure Shanghai Hongqiao Railway Station
Mercure Hotel Mercure Hotel

Mercure Shanghai Hongqiao Railway Station

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4.0/5 1,858 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 180 rooms across the different categories. All come with free high speed WiFi, LED flat screen TV, fully equipped bathroom and excellent views.

  • 180 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 91 reviews

Our guest reviews for Mercure Shanghai Hongqiao Railway Station

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,858 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Solo travel - 10/05/2018
« Comfortable Room / Great Location / Service Yet to be improved. »

PRO - Very comfortable room. Spacious bathroom. I was welcomed with fruit basket and a bottle of wine because it was my birthday. Location is ideal, Underground Train station is just next to the hotel lobby. 7-11 Convenient shop and many restaurants few steps away from the hotel. CONS - Check-in counter is so small, only 2 receptionist working. Service is extremely slow with long check-in queue due to lacking in man power. Check-in process also take too long, they seems to lack of experience. Worst thing is, there was a lady ringing my room every morning around 10AM asking me and every other rooms matter we have laundry to do. That is extremely RUDE to wake every guests up early in the morning, regardless what time it is, it's our right to sleep and not to be waken up. This has to be stop. thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Garyeah83, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Chmielewski General Manager

AccorHotels certified review
Allen Business - 25/04/2018
« Comfort stay »

Comfort environment and room. Breakfast can be improved by adding more type of foods.

AccorHotels certified review
P.gill Couples - 16/04/2018
« A number of small errors that dissuade »

This was the second time I chose to stay here but failure to meet small details makes me reconsider any future stays. After checking in and having a shower, the receptionist staff came to knock on the door to request a picture of my passport again. This should have been avoided as the check in process at reception involves sorting out any issues to enable tired travellers to rest and be unbothered. Secondly, as a member of Booking.com and Accor Group, a late check out was programmed for the following day. However, after having breakfast, we found the service staff in the bathroom and had entered our room without any consent (or warning) and the beds had been made. Consequently, we had to speak to reception to clarify this and were brought some refreshments. Although this may be something trivial, it does have a major impact on the impression of the hotel and its staff. Furthermore, it begs the question of where exactly is the customer service and care to its guests. I do hope that you do something about this matter which disrupted my travels and image of you making me rethink whether I should stay at your hotel in the future or not.

TripAdvisor review
Business - 03/04/2018
« Executive Lounge »

The executive lounge is the main reason I stay at this property. The people that work that floor are great and so accommodating. Unfortunately it looks like you have scaled back a bit there but the staff is so committed it has not comprised there service - they are fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear preed2018, Thank you very much for taking time to share your comments with us regarding your recently stay at our hotel. We are glad to learn that you like our Executive Lounge and also please accept my sincerely apology for the certain part did not meet your expectation. Thank you for bringing this to our attention and I have shared your comments with our Front Office Manager to look into the problem accordingly. Once again, thank you for taking time to share your experience with us. We are deeply concerned that your stay experiences did not proceed in the manner in which you had envisioned. Please rest assured that we are taking the appropriate measures to address these practices. We still constantly strive to improve guest satisfaction and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Business - 01/04/2018
« buisness trip »

Excellent. Only one Point. It is an international hotel but the selection of German channels or film programs could be a bit more in this day and Age. Check in and check out was also excellent. And also thank you for the Problem in the time when the Elevator stopped not on the right Position. It was funny for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear olivernagel, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. It’s only through sincere guest feedback that we could continue to improve on our products and services. Please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Chmielewski General Manager

AccorHotels certified review
Anonymous Business - 18/03/2018
« staff not trained »

inexperienced staff

AccorHotels certified review
Anonymous Business - 06/02/2018
« Local hotel under an International brand name »

This hotel gave a general impression in all aspects that, it is a local hotel under an International brand name.

TripAdvisor review
RogerWYW Family - 01/02/2018
« Good Choice for all travellers »

The hotel located right next to the major train and MRT station that makes moving around Shanghai at ease. The rooms are clean and well equipped with good room service staff. The breakfast spread was good but can be better if that's changes on alternative days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RogerWYW, Warm greetings from Pullman Shanghai Jing An! We are very glad to hear that you like our hotel and had a nice stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Couples - 22/12/2017
« Disappointing »

Tired worn interior lighting with insufficient lighting. Rooms constantly filled with cigarette smoke coming through the vents despite being a non smoking room. Facilities are limited with small gym in lobby Staff at front desk were overwhelmed with large groups so it took 30 minutes to check out. Would not stay again or recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear cyclabout, Warm Greetings from Pullman Shanghai Jing An! Thank you very much for taking the time to let us know more about your recent stay and for pointing out to us key issues at our hotel. Please accept my sincerely apology for your inconvenience. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am so sorry that the room lighting in your room was not enough and ventilation system was not in good condition. Thank you for bringing this to our attention and we have already instructed our Chief Engineer to look into the problem accordingly. In reviewing the various aspects of our inability to meet your expectations, we offer no excuses for the lack of service. Therefore, I have shared your comments to our related department as well as the concerned operational colleagues to ensure that this does not happen again and we are taking the necessary steps to delight our guests. Besides, please kindly be informed that our new health center will be launched by middle of next year. Looking forward to welcoming you again at Pullman Shanghai Jing An! During your next stay with us, please contact with me or our Guest Experience Manager, Sarah at gem@pullmanjingan.com. We will create one extraordinary stay experience for you. Yours sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Business - 17/12/2017
« Hotel at a convenient location »

The hotel is near both the Shanghai train station and the subway station. It allows me to travel to neighboring cities and locally in Shanghai. There are a lot of restaurants nearby. The room I stayed at was spacious and clean. Staffs were helpful as I had reserved my stay in 2 separate bookings at 2 different room types. The reservation combined my reservations into a room without changing rooms during my visit of 5 days. Breakfast were very good for my taste as I liked green salad. Choice were just good enough for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wingcheungc2017, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
M2713SBdianaw Friends getaway - 11/12/2017
« Location was hard to find. Bedsheets smelled like the last customer's perfume who laid there before us. »

The hotel should have been easy to locate if only we had the hotel's address in Chinese.I emailed Vic Yuan in advance for it but didn't get a reply.We got lost in the streets for 3 hrs. Taxi drivers don't know the location either unless address written in Chinese.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M2713SBdianaw, Warmly Greeting from Pullman Shanghai Jing An! Thank you very much for taking time share your comments with us regarding your recently stay at our hotel. Please accept my sincerely apology for your inconvenience. I have shared your comments with our reservation manager to make sure we reply all guest requests on time. We will strengthen the attention to details and enhance training for all employees. In the meantime, please allow me to introduce you to the location of the hotel: no. 330 meiyuan road. If you take a taxi, you can enter the hotel from the entrance of mei yuan road. If you are taking the subway, the nearest subway station exit is no.5 of Shanghai railway station. A 10-meter walk to the right from exit no.5 is the entrance to the hotel. Your satisfaction is our biggest motivation of hard work, I have conveyed your opinion to the marketing communications manager, we will constantly improve the signage of the railway station to the hotel, provide more clear and convenient arrival experience. Once again, we appreciate your sharing your concerns, which will certainly be our driving force for quality improvement, and it is our hope that you will give us the opportunity to better serve you in the near future. Please feel free to contact me or our guest experience manager - Sarah at gem@pullmanjingan.com for any assistance. Yours sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Business - 11/12/2017
« Great stay and service! »

Really enjoyed the spacious room, hospitality service and luxury. of the executive suite. Nice bed and separate living space. Very kind employees and good food and drinks in the lounge. Location is convenient near the railway station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank15021976, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Business - 21/11/2017
« Convenient, comfortable hotel »

We like this hotel very much as it is located just at exit 5 of shanghai railway station. We also like its facilities include fitness centre, good shower, comfy bed. However, some staff could not speak english and we need to wait for the english speaking one to serve us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Punyavee N, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And also, next time if you would stay with us again, please contact our Duty Manager for any assistance in English. Not every staff can handle English very well in China generally, but we will provide more English training for our staff and make sure that we have someone always who could assist with our English speaking guests when needed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Friends getaway - 20/10/2017
« Very good with some remarks »

My general impressions about this hotel are very positive. However, I have some remarks. I was quite disappointed by the fact that Staff during my check-in was hardly understandable in English. Another quite disappointing matter is that that in spite of my silver status in Le Club Accorhotels I didn't receive welcome drink. What is more, when I claimed my welcome drink, the receptionist seemed not to understand my question and instead of giving me welcome drink, I received the number of my credit card which I used to pay for my staying in the hotel. That looked like receptionist didn't understand my question and didn't know about welcome drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 186marekz, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding to the welcome drink, thanks for your suggestion, now we set a new list for customer choose and we should provide the welcome drink to our members. And finally, feel sorry for the communication. We hope to see you again. Please contact with our Guest Experience manager ( gem@pullmanjingan.com) prior to your arrival. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Couples - 14/09/2017
« Great Hotel »

Vey fancy and nice hotel. Beside a metro station, is really easy to go everywhere in Shanghai. Good breakfast and restaurant. Amazing comfortable room and lobby. I surely recommend this hotel if you will go to Shanghai for business or leisure purposes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel K We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Solo travel - 05/09/2017
« Great location, near to Rail Station, subway and shops »

The hotel is great. Very clean, with staff speaking English very well. Easy access to public transportation, subway. Good shops nearby. Not so far from People's Square (3 stations) by subway. Convience stores around the corner and fast food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 92priscillah, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
hongx278 Business - 11/07/2017
« Very convenient locatioon »

I pick this hotel because it is right next to Shanghai Railway station. It is so convenient to travel to other cities with high speed train. The staff at hotel are friendly. When I requested for late check out, they were very accommodating. Over all, it was pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear hongx278, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Family - 09/07/2017
« Good stay »

I was quite sceptical of the Pullman Jingan due to the previous ratings and feedback. However I was really surprised that the rooms were quite clean and adequately well maintained. Also the options at breakfast and the lobby were really great. Overall a very convenient location real value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear vj0seph We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Business - 25/06/2017
« as expected »

Always stay here whenever Im in Shanghai. I booked through accor, wasnt upgraded this time even though they the reception kept telling me Im upgraded. The concierge informed me a different schedule for the shuttle to the airport. Told me it was 8:30am when it was really 8am. Caused us to panic since they called our room around 7:45 am telling us that the shuttle will leave at 8.

Our hotel has responded to the review
Our hotel has responded to the review

Dear toks214 Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Couples - 24/06/2017
« Good location »

This is a good location for Shanghai and the hotel is of a good standard in terms of cleanliness, decor and amenities generally. Its only drawback is the attitude of the staff who find it difficult to be helpful in any circumstance. They need to get their heads up from what they are doing and realise that service is everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear rogerlU9466NQ We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

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