Hotel - Mercure Shanghai Hongqiao Railway Station
Mercure Hotel Mercure Hotel

Mercure Shanghai Hongqiao Railway Station

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4.0/5 1,774 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility facilities
  • Breakfast
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 180 rooms across the different categories. All come with free high speed WiFi, LED flat screen TV, fully equipped bathroom and excellent views.

  • 180 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our guest reviews for Mercure Shanghai Hongqiao Railway Station

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,774 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Business - 21/11/2017
« Convenient, comfortable hotel »

We like this hotel very much as it is located just at exit 5 of shanghai railway station. We also like its facilities include fitness centre, good shower, comfy bed. However, some staff could not speak english and we need to wait for the english speaking one to serve us.

TripAdvisor review
Friends getaway - 20/10/2017
« Very good with some remarks »

My general impressions about this hotel are very positive. However, I have some remarks. I was quite disappointed by the fact that Staff during my check-in was hardly understandable in English. Another quite disappointing matter is that that in spite of my silver status in Le Club Accorhotels I didn't receive welcome drink. What is more, when I claimed my welcome drink, the receptionist seemed not to understand my question and instead of giving me welcome drink, I received the number of my credit card which I used to pay for my staying in the hotel. That looked like receptionist didn't understand my question and didn't know about welcome drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 186marekz, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding to the welcome drink, thanks for your suggestion, now we set a new list for customer choose and we should provide the welcome drink to our members. And finally, feel sorry for the communication. We hope to see you again. Please contact with our Guest Experience manager ( gem@pullmanjingan.com) prior to your arrival. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Couples - 14/09/2017
« Great Hotel »

Vey fancy and nice hotel. Beside a metro station, is really easy to go everywhere in Shanghai. Good breakfast and restaurant. Amazing comfortable room and lobby. I surely recommend this hotel if you will go to Shanghai for business or leisure purposes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel K We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Solo travel - 05/09/2017
« Great location, near to Rail Station, subway and shops »

The hotel is great. Very clean, with staff speaking English very well. Easy access to public transportation, subway. Good shops nearby. Not so far from People's Square (3 stations) by subway. Convience stores around the corner and fast food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 92priscillah, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
hongx278 Business - 11/07/2017
« Very convenient locatioon »

I pick this hotel because it is right next to Shanghai Railway station. It is so convenient to travel to other cities with high speed train. The staff at hotel are friendly. When I requested for late check out, they were very accommodating. Over all, it was pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear hongx278, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Family - 09/07/2017
« Good stay »

I was quite sceptical of the Pullman Jingan due to the previous ratings and feedback. However I was really surprised that the rooms were quite clean and adequately well maintained. Also the options at breakfast and the lobby were really great. Overall a very convenient location real value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear vj0seph We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Business - 25/06/2017
« as expected »

Always stay here whenever Im in Shanghai. I booked through accor, wasnt upgraded this time even though they the reception kept telling me Im upgraded. The concierge informed me a different schedule for the shuttle to the airport. Told me it was 8:30am when it was really 8am. Caused us to panic since they called our room around 7:45 am telling us that the shuttle will leave at 8.

Our hotel has responded to the review
Our hotel has responded to the review

Dear toks214 Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Couples - 24/06/2017
« Good location »

This is a good location for Shanghai and the hotel is of a good standard in terms of cleanliness, decor and amenities generally. Its only drawback is the attitude of the staff who find it difficult to be helpful in any circumstance. They need to get their heads up from what they are doing and realise that service is everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear rogerlU9466NQ We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Business - 22/06/2017
« Good location and Service »

Many thanks for the professioal service and kind arangement from the front Office Manager Mr. Rich Chen dring my staying in Jing An Pullman Shanghai. The quality of the exceutivel Lounge is improved since the new Name Jing An. Looking Forward to have the chance using swinging pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jianqingc2017 We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Family - 03/06/2017
« Pleasant stay »

Executive lounge girls are attentive, warm and talkative... Great attention to details, look after me and my father. Large variety of food selection, though wines are awful... Rooms are all right, not bad not great... Centrally located, closed to subway, train station, restaurants, and local shopping..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kaplanboy , We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Wee Kiat P Business - 29/05/2017
« A good comfortable hotel conveniently located next to the Shanghai train station. »

This is the first time that i chose an Accor hotel in Shanghai. I chose this hotel because it is right next to the shanghai train station and i could get to the hotel easily by taking the Maglev and metro from the airport. I was impressed by the reception i got. It was efficient and i was up graded to a better room. The room was clean, comfortable and cosy. Room service is prompt and efficient. Amenities are good. The lunch buffet spread at the restaurant is good and the taste and quality of the food is decent. I got an Accor Plus member discount which made the lunch very good value. I also ate at the Chinese restaurant. The taste and quality of the food was good but i was not entitled to an Accor Plus discount at the Chinese restaurant. The only downside to my stay at this hotel was that during peak hours, the wait is relatively longer than at other hotels i have stayed at in the huai hai road area. So i was a little late for my meeting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wee Kiat P We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Business - 28/05/2017
« Disappointing »

Gym facilities are very limited (space & opening time) Poor Customer service In room dining very disappointing : no salt & peeper, not even a tiny piece of bread The only good thing i found is the central location

Our hotel has responded to the review
Our hotel has responded to the review

Dear 457b_n_dicterk, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Friends getaway - 11/05/2017
« Excellent location »

Good location. Right next to train station with Starbucks and Watsons opposite. Front desk was prompt to response. Concierge is friendly, helpful and accurate in estimating cost of transport. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rarebit_Ong We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Friends getaway - 04/05/2017
« Average Stay »

This hotel is located near the Shanghai Railway Station and a few steps away from the metro so it's easy to get around the city. When we arrived by taxi to the hotel, the staff at the hotel did nothing to assist us with our luggage or welcome us in any way. When I arrived at the reception area to check in, it was an incredibly lengthy process. This was particularly disappointing because I had received an email the day before to check in online and I received a text message around 12pm that day that my room keys were waiting for me to pick up at the desk. When I told the reception desk this, the woman responded that she still needed to input all of my info. I don't know why I wasted my time checking in online if that's the case. The rooms were incredibly small. Smaller than any hotel I've ever stayed at in China, and I've traveled extensively over the past three years here. The beds were comfortable and the housekeeping staff was good. Finally, when I was checking out, there was an incredibly long line of others checking out which was disappointing since I was on my way to catch a train. I suggest the management of this hotel review their check-in and check-out procedures because they are the slowest most unorganized I've ever experienced. The concierge was helpful at the end to help me with a taxi to the HongQiao train station. I doubt I would ever stay here again. It was a huge disappointment and there are far better hotels and much better locations around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracy O Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Kunjaya W Business - 03/05/2017
« Pullman Shanghai Jing An Apr 2017 »

The hotel was within walking distance from Shanghai Railway Station and Metro Line 1. The swimming pool was still under construction. The breakfast variety was acceptable. The toilet in the lobby required a room card to enter which was a little bit weird.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kunjaya W, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Business - 27/04/2017
« Disappointing Stay »

I booked a superior room but was assigned to a classic room at room no. 1615. The air conditioner was too warm without any cool air while the temperature was in the mid 20. After 2 days and a complaint, the housekeeping responded that they could not do anything. Luckily, the front desk finally agreed to change room and I was able to sleep for the remaining 2 days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wingcheungc2017 Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Business - 18/04/2017
« Good hotel, prime location, but the restaurant ... »

I have been several times at the Pullman Jing An, even when it was still a Grand Mercure, and I like the Executive floor (even better now, after the reconstruction). But this time the experience with the hotel restaurant has been really disappointing: in spite of a good menu, the real choice was extremely limited (I asked for a Caprese salad - sorry not available - ok then please can I have a fennel salad - sorry we run out of fennels (???) then I asked for a draft beer - sorry no draft beer). Even the choice of drings in the executive lounge was extremely limited. A real pity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claudio G Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Scott294217 Business - 16/04/2017
« Gym is still poor/bad... »

Same old poor / bad equipment in the gym when it was under the Mercure brand. Gym equipment is well over due for some decent and better machines etc. particularly now its under Pullman. Definitely one of the worst gyms and equipment under the Accor brand I have seen in any Accor hotel gym (and has been like that with same bad equipment for last 4-5 years).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott294217, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Family - 13/04/2017
« GOOD LOCATION, A PERFECT BASE »

I stayed for 6 night in this hotel, with family and friends. Eventhough quite far from Pudong airport (took me 45minute by taxi, fare 180yuan), the hotel location is actually is good, lots of eateries, and next to a mall that the tenants mostly selling mobile phone and its accessories. Public transportation is plenty, that can take you to every part of Shanghai. Railway station is near, for train to other city. Check in was good, but a little dispute happened at check out time. But it was quickly solved. Got upgraded to suite room. The rooms and hotels already renovated. Nice but small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear nik-noni, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

TripAdvisor review
Friends getaway - 12/04/2017
« Good location »

Hotel was refurbished as we can tell. Room is of good size and confortable. Location was good just a 5 minutes walk to shanghai station. Nearby amenities , for youngster whom are keen in phone gadget, there is a mall that sells phone accessories and for shop owner whom wish to sell clothing for middle age, there is a textile center nearby . There are doing for shop front as well supplier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donovan O We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An (Former Grand Mercure Shanghai Central). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Chmielewski General Manager

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