Banyan Tree Mayakoba

TripAdvisor rating 5.0/5 4,589 reviews

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Ctra Federal Chetumal Pto Juárez, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,, 77710 Playa del Carmen, Mexico

Description

Hotel extras

  • All of our villas & suites have a private heated pool, two complimentary bicycles during stay

  • Award-winning Banyan Tree Spa with therapists from Thailand and Indonesia

  • Golf Course "El Camaleón" , host of the PGA tournament

  • Unique destination dining experiences and Mayakoba's Thai signature restaurant, Saffron

  • Located 40 min. from Cancun's International Airport and 10 min. from Playa del Carmen

Our accommodation(s)

Hotel location

Banyan Tree Mayakoba

Ctra Federal Chetumal Pto Juárez, Chetumal Puerto Juárez Km. 298, Playa del Carmen, Quintana Roo,
77710 Playa del Carmen
Mexico

GPS:20.679979, -87.022125

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  5.0/5  4,589 reviews

Certificate of excellence 2024

Beautiful resort with top amenities and great service

TripAdvisor rating 5.0/5

TrulyGoBlue TripAdvisor review

We had an excellent stay at this fabulous resort. We were there for a small beach wedding of 30 people, which was catered and managed well. The smallest villas are 3200 sq feet and very spacious, with their own private pool. I didn't see the larger ones but who needs them? The staff always had a smile on their faces. We had a minor hiccup with our reservation on their end, and some maintenance issues, but the general manager, Rafael Del Corral, was 100% committed to making things right. Brenda in reception also went the "extra mile". It is easy to make a request for a golf cart transportation or room service merely by texting (SMS) or with WhatsApp, 24 hours a day. WiFi coverage was great, and the restaurants served extensive and great food. The breakfast brunch was huge! Nice gym too! Onsite spa (we didn't use it). Kids were welcome but seldom caused an issue during our stay - except for one loud nearby villa. I wish they had a place to get an ice cream or gelato or light snack a bit lower cost, but perhaps they will add this in the future.

Amazing kids club crew!

TripAdvisor rating 4.0/5

Tiffany L TripAdvisor review

The highlight of the trip was the beautiful pool set on the picturesque beach. We spent most every day, all day there and the kids club was smartly located nearby. My 5 and 7 year old loved the kids club and not for what it offered but because of who worked there. Maggie and Narni are amazing! I told Maggie I wish I could bring her home with me. Three things prevented this from being 5 stars. Our 3 bedroom villa was a far distance from the beach. Your methods to getting there are either bike or golf cart. At popular times you have to wait 10/15 minutes for a cart so we found the bike fastest and a scenic ride however with a 3 year old there was no way for him to join us biking (no trailers or toddler seats) so we’d split up. Second is the price of some of the meals. The Mexican night was $175 per adult. I had chips/guac, 3 tacos and a churro with no margaritas. It was great fun, a piñata for the kids and a mariachi band however still pricey for the food. The Tomahawk steakhouse is also pricey however, at least comparatively it’s somewhat worth it. Finally, there are only 5 beds next to the pool at the beach and people would head down early to save them. The frustrating part is some people would save them and never use the pool, but there were no other places near the pool to sit. As someone with kids we’d get a chair on the beach but spend our whole time in the pool.

Exceeded expectations in every way

TripAdvisor rating 5.0/5

audted TripAdvisor review

Every step of the way Banyan Tree Mayakoba exceeded our expectations on our vacation. The beautiful grounds, amenities and especially the service was incredible. I have stayed at many high end hotels in beautiful locations and none have surpassed the experience here. From Juan who would keep in contact with me daily for any needs we had--ice, jacuzzi temp etc to Xiemena who was an absolute ray of sunshine every morning to each of the staff we encountered through housekeeping, pool maintenance, reception, valet--the level of kindness and service was exceptional. It was our first visit but certainly won't be our last!

A great return visit

TripAdvisor rating 5.0/5

SRB2013_B Families - TripAdvisor review

Banyan Tree Mayakoba never disappoints. From the serene location, to the service, make sure to visit soon. Our beachfront villa “hosts” (i.e., personal concierges/butlere) Regina and René handled all our needs — we recommend the beachfront rooms, for sure. Pepe (aka José), our host for our in-villa BBQ of the most delicious fajitas, was magnificent. The waiters at Sands Beach Club were great (after a slow start to service on our first day) as were the restaurant managers at Sands and Cello, where we had a lovely meal and excellent Prosecco. Diego at the beautiful spa was awesome, too!

Dear SRB2013_B, Thank you for your stay at Banyan Tree Mayakoba! and thank you for taking the time to share your experience with the TripAdvisor community. It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure and I’m extremely proud on the great feedback. We greatly appreciate the comments that refer to our collaborator, It is always a great motivation for the team when they see their names mentioned by the guest and it gives them a feeling of pride to have been delivering the service that is expected. Hopefully we can welcome you back in the near future and give us the opportunity to pamper you in our Sanctuary for the Senses! Kind Regards, Juan Carlos Cardona General Manager

Wonderful family trip

TripAdvisor rating 5.0/5

brad c TripAdvisor review

The facilities are amazing. The service couldn’t be better. The restaurants are good but not worth the price. The drinks and food by the pool are great but expensive.

Dear SeattleBradSteph, Thank you for your recent stay and as always we truly appreciate your comments and feedback, this helps us to maintain our high standards and ensure we not only meet but continue to exceed all guest expectations. We have taken your feedback on board and this will be used constructively to perfect our unique Banyan Tree Mayakoba Experience. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host you once again. Kind regards, Juan Carlos Cardona General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.