Rixos Borovoe Hotel 5 stars

Customer review rating 4.4/5 306 reviews
Rixos Borovoe
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+ 26 Services
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Hotel extras

  • Overlooking lake of Schuchie

  • Surrounded by the woods of the National Park

  • Wellness & Spa for relaxation and enjoyment

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • INT ASTANA AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
  • Skiing
Catering
  • Breakfast included in the price
  • 5 restaurant(s)
  • 7 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Rixos Borovoe

Schuchye Lake South Eastern
Building 50
Akmola Region
021700
shchuchinsk
kazakhstan

Tel: +77163620100

Fax: (+7)71636/20101

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    INT ASTANA AIRPORT At 287km / 178 miles - Shuttle paying

  • By plane

    INT ASTANA AIRPORT At 286.46km / 178 miles

  • By plane

    KOKSHETAU AIRPORT At 64.37km / 40 miles

GPS :52.97382898, 70.24152875

Our accommodations

Feel the comfort and luxury at four different types of rooms and suites. The rooms with their breathtaking panoramic view, charm with a warm and elegant design as well as convenience.

Deluxe King Room, Forest View

  • Max. number of persons: ‌2
  • Area: From 34
  • Views: Forest view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Shoe polisher
  • Phone
  • Mini Bar(...)

Deluxe Twin Room, Forest View

  • Max. number of persons: ‌2
  • Area: From 34
  • Views: Forest view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Shoe polisher
  • Phone
  • Mini Bar(...)

Deluxe King Room, Lake View

  • Max. number of persons: ‌2
  • Area: From 34
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Shoe polisher
  • Phone
  • Mini Bar(...)

Deluxe Twin Room, Lake View

  • Max. number of persons: ‌2
  • Area: From 34
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Shoe polisher
  • Phone(...)

Junior Suite

  • Max. number of persons: ‌2
  • Area: From 66
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Shoe polisher
  • Phone
  • Mini Bar(...)

Junior Premier Suite

  • Max. number of persons: ‌2
  • Area: From 66
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Shoe polisher
  • Phone
  • Mini Bar(...)

Presidential Suite

  • Max. number of persons: ‌2
  • Area: From 105
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Shoe polisher
  • Phone
  • Mini Bar(...)

Penthouse Suite

  • Max. number of persons: ‌6
  • Area: From 302
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Shoe polisher
  • Phone
  • Mini Bar(...)

Our restaurants and bars

STEAK HOUSE

Type of cuisine: Barbecue

Cozy wooden houses for every grilled gourmet dish. Enjoy a wide range of dishes from our Chef's exclusive grill-menu or homemade cuisine - a chance to cook favorite dishes by yourself.

Lunch

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Dinner

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LOLIVO

Type of cuisine: Thematic cuisine

The main hotel restaurant offers international dishes with buffet service and italian dishes à la carte. Enjoy true international flavor in the midst of a wonderful garden overlooking the lake.

Lunch

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Dinner

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LALEZAR

Type of cuisine: Thematic cuisine

À la carte Turkish cuisine restaurant, raising traditional and modern recipes up to new highs. Enjoy our vibrant history with our traditional music and entrancing tunes. The restaurant is situated on the second floor and opens onto the terrace.

Dinner

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SUMMER CAFE

Type of cuisine: Other cooking style

Summer café is situated on the shore of Shchuchie lake. Cozy interior, international menu, grass area with children's playground. In the daytime you can hide from the hot sun, in the night time you can admire wake-show at sunset.

Lunch

12:00 - 00:00

  • Mon
  • Tue
  • Wed
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  • Sat
  • Sun

Dinner

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CHALET

Type of cuisine: Barbecue

Kitted out with heaters, large comfy seating areas, sheepskin blankets and speakers blasting out funk, soul and jazz, these domes are the perfect place to unwind with a post-work cocktail and admire the lake view.

Lunch

12:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

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THE BAR

Photo non contractuelle / Strictly non binding

The main menu presents international dishes and appetizers. Great choice of alcoholic and non alcoholic drinks. This is a perfect place for socializing, afternoon tea or a glass of your favorite wine accompanied by the sounds of live music.

Lunch

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Dinner

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VITAMIN BAR

Photo non contractuelle / Strictly non binding

You can indulge yourself with healthy cocktails made of fresh vegetables and fruits as well as pick up the needed drink from detox menu in the Vitamin Bar which is situated in Anjana Wellness and Spa.

Lunch

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Dinner

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SHAMROCK KARAOKE BAR

Photo non contractuelle / Strictly non binding

Ultrafashionable Karaoke Bar with modern audio system and facilities gives joy to all the singing lovers. Large catalogue of songs, stylish interior, dainty menu will make your stay in Rixos Borovoe Hotel unforgettable.

Lunch

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Dinner

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SPORT BAR

Photo non contractuelle / Strictly non binding

Perfect opportunity to indulge yourself with the glass of draft beer while watching the favourite sports programs. Wide range of grill menu and beer appetizers.

Lunch

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Dinner

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BAR ON THE BEACH

Photo non contractuelle / Strictly non binding

Lunch

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SUNSET TERRACE

Photo non contractuelle / Strictly non binding

How nice to hide in the chilly shade when it is hot and listen to deafly heard wash of waves. Dishes of international cuisine and great choice of seasonal cocktails will be perfect complement to summer vibes.

Lunch

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Dinner

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SHISHA GARDEN

Photo non contractuelle / Strictly non binding

Summer shisha bar with cozy summer houses in the scented garden is the perfect place for tea time. Shisha lovers appreciate assortment of tobacco grades and flavors. Escape the urban and routine rush and give yourself unforgettable nights in shisha bar.

Lunch

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Dinner

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 510 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Rixos Borovoe

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

306 reviews

Very pleased and enjoyed our stay

Customer review rating 4.4/5

Nurlan Families - 15/07/2019 AccorHotels certified review

Truly 5* hotel in natural park. Enjoyed the pool and lake entertainment facilities. Main restaurant's food is really good.

Уважаемый Гость! Благодарю Вас за выбор отеля Rixos Borovoe и за оставленный отзыв, Я рад знать, что отдых в нашем отеле оставил у Вас исключительно приятные впечатления. Команда отеля стремится сделать отдых каждого гостя незабываемым. Знать, что наши старания не остались незамеченными - лучшая мотивация для нас! C нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.

Great facility, great food, steep drinks...

Customer review rating 4.4/5

Ck Families - 12/07/2019 AccorHotels certified review

Rooms were clean and comfortable, staff was awesome and buffets for the full board plan were great...but the cost of drinks, while always expected to be a bit more expensive at a 5-star hotel, were over the top.

Уважаемый Гость! Благодарю Вас за выбор отеля Rixos Borovoe и за оставленный отзыв, Я рад знать, что отдых в нашем отеле оставил у Вас исключительно приятные впечатления. Команда отеля стремится сделать отдых каждого гостя незабываемым. Знать, что наши старания не остались незамеченными - лучшая мотивация для нас! C нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.

Poor customer service

Customer review rating 4.4/5

Berik B. Business - 12/07/2019 AccorHotels certified review

Poor customer service. It’s far from 5 star hotel with terrible food, expensive drinks of low quality, untrained staff, poor management. Reminds old Soviet type of resorts. The only difference is a new building.

Dear Berik B., Thank you for taking the time to tell us about your experience at the Rixos Borovoe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Miss

Customer review rating 4.4/5

Meruyert Friends - 11/07/2019 AccorHotels certified review

Very good

Уважаемый Гость! Благодарю Вас за выбор отеля Rixos Borovoe и за оставленный отзыв, Я рад знать, что отдых в нашем отеле оставил у Вас исключительно приятные впечатления. Команда отеля стремится сделать отдых каждого гостя незабываемым. Знать, что наши старания не остались незамеченными - лучшая мотивация для нас! C нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.
Customer review rating 4.4/5

Nurlan Families - 09/07/2019 AccorHotels certified review

Perfect

Dear Guest, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager
Customer review rating 4.4/5

Jordan Families - 09/07/2019 AccorHotels certified review

Fantastic experience when we were met by fruits and suits in our rooms. Such kindness from the administration made our stay very pleasant.

Dear Jordan, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager

Amazing

Customer review rating 4.4/5

Timur Families - 01/07/2019 AccorHotels certified review

Service was great.

Уважаемый Гость! Благодарю Вас за выбор отеля Rixos Borovoe и за оставленный отзыв, Я рад знать, что отдых в нашем отеле оставил у Вас исключительно приятные впечатления. Команда отеля стремится сделать отдых каждого гостя незабываемым. Знать, что наши старания не остались незамеченными - лучшая мотивация для нас! C нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.

Beautiful location, service not up to par

Customer review rating 4.4/5

Cf Families - 30/06/2019 AccorHotels certified review

I am not going to leave a TripAdvisor review but was very disappointed in our stay. I had stayed at this Rixos Borovoe once before last September for work and wanted to take my family. I booked the hotel room and contacted the hotel by email about arranging a car to pick us up from the Ritz Carlton Astana to take us to the hotel. The Rixos called me immediately to confirm, then never emailed me a confirmation. The week before I emailed again and said if I did not receive confirmation by the end of the weekend that I would make alternate travel arrangements. I did not hear back so arranged a separate driver and emailed the Rixos Monday morning to let them know I would not need transportation. I never received a response to that email and am happy to send you the chain. Thursday night (day before our Friday check in) I got a call at the Ritz Carlton (patched through to my room) at 10:30 pm from the Rixos asking me to confirm if I needed transportation for the next day to Borovoe. It woke up my sleeping children (3 and 1 years old). I was shocked that the Rixos would wait until 10:30 pm the night before to see if I had transportation to get 200km north of the city. I said no, and was not very happy. When I checked in there was no apologizing, no addressing it. The staff was cold and wouldn’t talk or look me in the eye. It was thoroughly odd. My family enjoyed the resort but the service was lacking, especially compared to the Astana Ritz Carlton that we had just come from. Kids club was fun for my girls, but they ended up getting a stomach bug from it and throwing up all day on Saturday. In short, I think you need to focus on customer service at this hotel. I live in Kazakhstan and am used to the varying levels of service (Rixos Almaty, Ritz Almaty, Marriott Astana, Hilton Astana, etc). For this class of hotel and price point there is not excuse. Checkout was a pain because they don’t take credit cards for checkin so there is no automatic checkout option. You have to wait in a long line with tons of people and wait while they have someone check your mini bar and call back to the desk. If you are going for international clientele this will continue to be a turnoff. Thanks for your consideration, Christina F.

Уважаемый Гость, позвольте поблагодарить Вас за выбор отеля Rixos Borovoe и за оставленный отзыв. Я очень рад, что Вы оценили экстерьер и рестораны отеля. Очень жаль, что Вам пришлось столкнуться с неудобствами во время проживания. Мы непрерывно совершенствуемся и обязательно предпримем все возможное, чтобы подобное не повторялось. Я надеюсь, у Вас будет возможность убедиться в этом во время Вашего следующего проживания. С нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.

Excellent

Customer review rating 4.4/5

Togzhan K. Families - 20/06/2019 AccorHotels certified review

My stay was comfortable, clean, timely mAnaged, tasty

Уважаемый Гость! Благодарю Вас за выбор отеля Rixos Borovoe и за оставленный отзыв, Я рад знать, что отдых в нашем отеле оставил у Вас исключительно приятные впечатления. Команда отеля стремится сделать отдых каждого гостя незабываемым. Знать, что наши старания не остались незамеченными - лучшая мотивация для нас! C нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.

thank you!

Customer review rating 4.4/5

Nurgul A. Families - 18/06/2019 AccorHotels certified review

high level service, delicious food, comfortable room. thank you for everything that made our weekend great!

Уважаемый Гость! Благодарю Вас за выбор отеля Rixos Borovoe и за оставленный отзыв, Я рад знать, что отдых в нашем отеле оставил у Вас исключительно приятные впечатления. Команда отеля стремится сделать отдых каждого гостя незабываемым. Знать, что наши старания не остались незамеченными - лучшая мотивация для нас! C нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.

Great place for holiday

Customer review rating 4.4/5

Muradym Families - 12/06/2019 AccorHotels certified review

Clean and comfortable room. Excellent meal, wonderful view from windows.

Dear Muradym, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager

Very pleasant stay

Customer review rating 4.4/5

Timur Families - 11/06/2019 AccorHotels certified review

All was very good in this short stay in Rixos in spite the weather was chilly and rainy. Very much enjoyed bicycle ride with family.

Dear Timur, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. We are glad that a family bike ride is a good memory of our hotel for you.Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager

Everything was absolutely great except for food.

Customer review rating 4.4/5

Lena Couples - 29/05/2019 AccorHotels certified review

Our stay at Rixos was lovely. The staff of the hotel was friendly and helpful. We absolutely loved our beautiful room. The only thing that left us unsatisfied was food. The meat was dry, the red velvet cake was dry and the cream seemed to be not as fresh. I felt like it was a bit overpriced for what you actually get. The overall experience of staying at Rixos is really good and I would still recommend my friends visiting the hotel.

Dear Yelena, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager

Mr.Shiv G.

Customer review rating 4.4/5

Shiv G. Couples - 20/05/2019 AccorHotels certified review

Overall very good.

Dear Guest, It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager
Customer review rating 4.4/5

Rehan Families - 19/05/2019 AccorHotels certified review

AC of presidential suite was not working, had to stay in hot room.

Уважаемый Гость, позвольте поблагодарить Вас за выбор отеля Rixos Borovoe и за оставленный отзыв. Я очень рад, что Вы оценили экстерьер и рестораны отеля. Очень жаль, что Вам пришлось столкнуться с неудобствами во время проживания. Мы непрерывно совершенствуемся и обязательно предпримем все возможное, чтобы подобное не повторялось. Я надеюсь, у Вас будет возможность убедиться в этом во время Вашего следующего проживания. С нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.
Customer review rating 4.4/5

Ulugbek Families - 06/05/2019 AccorHotels certified review

The hotel experience was nice and we liked almost everything, but food in the restaurant was not so good.

Уважаемый Гость, позвольте поблагодарить Вас за выбор отеля Rixos Borovoe и за оставленный отзыв. Я очень рад, что Вы оценили экстерьер и рестораны отеля. Очень жаль, что Вам пришлось столкнуться с неудобствами во время проживания. Мы непрерывно совершенствуемся и обязательно предпримем все возможное, чтобы подобное не повторялось. Я надеюсь, у Вас будет возможность убедиться в этом во время Вашего следующего проживания. С нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.
Customer review rating 4.4/5

Arman K. Families - 05/05/2019 AccorHotels certified review

I am very pleased to stay in Rixos, special Thanks to Gulzhan, lady from receiption that saved my family after breaking the ice and staying with no shoes outside.

Уважаемый Гость! Благодарю Вас за выбор отеля Rixos Borovoe и за оставленный отзыв, Я рад знать, что отдых в нашем отеле оставил у Вас исключительно приятные впечатления. Команда отеля стремится сделать отдых каждого гостя незабываемым. Знать, что наши старания не остались незамеченными - лучшая мотивация для нас! C нетерпением ждем Вас снова в Rixos Borovoe. С наилучшими пожеланиями, Кристоф Шляйссинг, Генеральный Менеджер.

Great

Customer review rating 4.4/5

Rasmi Couples - 23/04/2019 AccorHotels certified review

Everything was nice. Staff helpful and kind. There was a strange smell though at the corridor leading to the room at 5th floor. The breakfast was normal.

Dear Rasmi Radi Rasmi A., We very much appreciate your comments regarding your stay at the Rixos Borovoe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schleissing

It was enjoyable and relaxing

Customer review rating 4.4/5

Paul S. Families - 14/04/2019 AccorHotels certified review

We had an enjoyable and relaxing stay at the hotel. We particularly like the Rixy Club for our child and the cleaning facilities. However, the food options were not very good. We would recommend having Turkish cuisine which is a real alternative to Kazakh food especially for international travellers like us. Also the heating in the room and overall in the hotel was too hot and very high. This is even after changing to the minimum possible as the minimum was not low enough. This affected our sleep and lack of rest and our child had lots of problems.

Dear Bilal Ahmed K., Thank you for your constructive comments. Let me assure you that we will take all take the necessary measures to avoid it from happening again . Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager

Good

Customer review rating 4.4/5

Thomas Families - 24/03/2019 AccorHotels certified review

Really liked breakfast, kids zone and spa. Just one thing is that the sink in the bathroom was clogged.

Dear Ulykbek S., It has been an immense pleasure. Thank you for having chosen the Rixos Borovoe for your recent stay and taking the time to share your valuable comments with us. I am glad to know that we have exceeded your high expectations and you liked our breakfast selection, SPA and Kids Club. Your appreciation is highly motivating for our team. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will take the appropriate measures to eliminate the issues you've mentioned. Thank you again for sharing your experience, and we all look forward to welcoming you soon back again to your Home away from Home. Sincerely yours, Christoph Schleissing, General Manager
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