Everyone was welcoming, very polished and friendly. Rixos is a new brand for me, I will be returning to these hotels God willing.

The hotel nice, but the still a lot to learn. It is very warm in the hotel. Airco does not cool, only warming. Last year I had a room where I could open the window, so this year I asked with window that does opens. But when you open it it doesn't stay open, it closes automatically. So I had to put things in between to keep my room fresh and cool. Internet was very bad, so I got some extra modem last day. The lamp in the bathroom was always going on and off. The breakfast is very beautiful, nice bar, but everyone is smoking their that's really not nice, I smell so bad after.

Almost everysthing was perfect, except some details in my room. the showerhead was broken and the towel holder fell off as soon as i touched it. everything was smooth and cozy except those little things.

Nice experience

Hello - Good Day first day i reach the Hotel at 3:35 coming from Rixos Almaty , in my request was king size bed , high floor , no smoking room :) - the hotel assign for me one Room in the 3rd floor with strong smell of food , i think there is a restaurant or the kitchen downstairs - i asked to change me to another room - they given me another room in the 4th floor which was ok but very cold , the bell boy told me they will open the Heater because the room was not assigned to guest and not ready . i left the hotel for some meetings and business dinner when i came back at 11:30 pm the room was refrigerator , i called the reception and they inform that they will communicate with the technician i was waiting till midnight and 15 mn nothing happened i called them again they told me maybe there is problem in the system wee will bring a heater to your room . i called booking.com to cancel the next three days and change to another hotel and i went to bed because the next day i haven back to back business meetings . at 2 am when i slept and i was extremely tired after flight from Almaty , work , meetings . i received a call from the night duty Manager :( ......... for what . to tell me that i can't leave the hotel and they will refund to me and if i want they can only upgrade me to another bigger room :) :) :) waaaaw this is a 5 stars , this is the new style of hospitality . the next day i woke up for an e-mail from Booking to inform me that the hotel refuse to refund . they will not refund because i trust them and i give my credit car number even my transfer from the airport to the hotel was deducted before i reach Astana ( nur sultan ) . i called the hotel when i was in Almaty airport to ask if they can send me transfer when i hung up the phone i received an sms from my bank that the Rixos Hotel Deducted 120 T transfer + the first night in the hotel ( i did not even took my plane or reach Astana :( ) the next Day i contacted my close friend in the ministry of Kazakhstan foreign affairs he came and talk to someone and solve the problem and i pay my night and my extra and i left the hotel and make X for the Hotel and also for Booking.com . i was for the next 3 days in the wonderful Saint Regis Hotel Thanks and best Regards M. D. Mobile : 00…2