Rixos President Astana Hotel 5 stars

TripAdvisor rating 4.5/5 430 reviews
Rixos President Astana
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Room 1

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Children's age

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Hotel extras

  • Unique location

  • Grandiose lobby bar

  • Meetings & Events

  • Largest Spa in Astana

  • Traditional Turkish restaurant

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • INT ASTANA AIRPORT
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Rixos President Astana

7 D Kunyeva
10000
astana
kazakhstan

Tel: +77172245050

Fax: (+7)7172242760

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    INT ASTANA AIRPORT At 12km / 7.46 miles - Shuttle paying

GPS :51.08011, 71.25161

Our accommodations

Deluxe King Room

  • Max. number of persons: x3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Deluxe Twin Room

  • Max. number of persons: x3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Premium King Room

  • Max. number of persons: x3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Premium Twin Room

  • Max. number of persons: x3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Junior Suite

  • Max. number of persons: x4
  • Area: From 68
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Premium Suite

  • Max. number of persons: x4
  • Area: From 65
  • Views: Panorama view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Presidential Suite

  • Max. number of persons: x4
  • Area: From 105
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Our restaurants and bars

GARDEN

Type of cuisine: Barbecue

LALEZAR RESTAURANT

Type of cuisine: Regional

Lalezar restaurant offers you the chance to taste genuine Ottoman cuisine prepared by the best Chefs. The unique tastes combining traditional recipes with fresh ingredients will take you on a trip through Ottoman times, making you feel like a real sultan.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
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  • Fri
  • Sat
  • Sun

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE IRISH PUB

Photo non contractuelle / Strictly non binding

Live music every day, a selection of special wines, elegant beverages as well as a wide range of delicious beers and world famous cigars are available at the Irish Pub.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SOUL BAR

Photo non contractuelle / Strictly non binding

Soul bar is offering healthy detox beverages, selection of fine tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 494 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 270 people

Find out more
Rixos President Astana Meeting Room

Our guest reviews for
Rixos President Astana

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

683 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

430 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Pleasantly Surprised

Customer review rating 4.6/5

Alexis L. Solo - 05/05/2019 AccorHotels certified review

Everyone was welcoming, very polished and friendly. Rixos is a new brand for me, I will be returning to these hotels God willing.

Dear Mr. Alexis L., Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. We are delighted to learn that you thoroughly enjoyed your stay and we do hope that you will allow us another opportunity of playing host to you again in the coming months ahead. Sincerely, Guest Relations Team

Goed

Customer review rating 4.6/5

Irina G. Business - 27/04/2019 AccorHotels certified review

The hotel nice, but the still a lot to learn. It is very warm in the hotel. Airco does not cool, only warming. Last year I had a room where I could open the window, so this year I asked with window that does opens. But when you open it it doesn't stay open, it closes automatically. So I had to put things in between to keep my room fresh and cool. Internet was very bad, so I got some extra modem last day. The lamp in the bathroom was always going on and off. The breakfast is very beautiful, nice bar, but everyone is smoking their that's really not nice, I smell so bad after.

Dear Ms. Irina G., Thank you for taking the time to provide feedback on your recent experience at Rixos President Hotel Astana. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We do apologize for all the inconveniences you have faced during your stay. Once again, thank you for your feedback and we hope to have the pleasure to welcome you back to our hotel. Sincerely, Guest Relations Team

felt luxurous. was very satisfied

Customer review rating 4.6/5

Anonymous Business - 25/04/2019 AccorHotels certified review

Almost everysthing was perfect, except some details in my room. the showerhead was broken and the towel holder fell off as soon as i touched it. everything was smooth and cozy except those little things.

Dear Mr. Beka G., Thank you for sharing your comments with us regarding your recent stay at Rixos President Hotel Astana. We do value feedback from our customers as it is the only way we can truly improve our offering. Although we were pleased to learn that you enjoyed elements of your stay, we were extremely sorry to learn that your experience did not completely meet your expectations. It is obvious that there are issues that need to be urgently addressed. We do hope you will return to Rixos President Hotel Astana in the future, in order that we can have another opportunity to deliver to you a truly memorable Rixos experience. Sincerely, Guest Relations Team

Satisfied

Customer review rating 4.6/5

Anonymous Business - 24/04/2019 AccorHotels certified review

Nice experience

Dear Mr. David Petrus P D., Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. It is always a great pleasure to receive your valuable feedback and we'll make sure to share it with the whole team! We hope we have the pleasure of welcoming you back soon whenever your travels take you to Astana! Sincerely, Guest Relations Team

EXTREMELY UNHAPPY

Customer review rating 4.6/5

D. M. Business - 24/04/2019 AccorHotels certified review

Hello - Good Day first day i reach the Hotel at 3:35 coming from Rixos Almaty , in my request was king size bed , high floor , no smoking room :) - the hotel assign for me one Room in the 3rd floor with strong smell of food , i think there is a restaurant or the kitchen downstairs - i asked to change me to another room - they given me another room in the 4th floor which was ok but very cold , the bell boy told me they will open the Heater because the room was not assigned to guest and not ready . i left the hotel for some meetings and business dinner when i came back at 11:30 pm the room was refrigerator , i called the reception and they inform that they will communicate with the technician i was waiting till midnight and 15 mn nothing happened i called them again they told me maybe there is problem in the system wee will bring a heater to your room . i called booking.com to cancel the next three days and change to another hotel and i went to bed because the next day i haven back to back business meetings . at 2 am when i slept and i was extremely tired after flight from Almaty , work , meetings . i received a call from the night duty Manager :( ......... for what . to tell me that i can't leave the hotel and they will refund to me and if i want they can only upgrade me to another bigger room :) :) :) waaaaw this is a 5 stars , this is the new style of hospitality . the next day i woke up for an e-mail from Booking to inform me that the hotel refuse to refund . they will not refund because i trust them and i give my credit car number even my transfer from the airport to the hotel was deducted before i reach Astana ( nur sultan ) . i called the hotel when i was in Almaty airport to ask if they can send me transfer when i hung up the phone i received an sms from my bank that the Rixos Hotel Deducted 120 T transfer + the first night in the hotel ( i did not even took my plane or reach Astana :( ) the next Day i contacted my close friend in the ministry of Kazakhstan foreign affairs he came and talk to someone and solve the problem and i pay my night and my extra and i left the hotel and make X for the Hotel and also for Booking.com . i was for the next 3 days in the wonderful Saint Regis Hotel Thanks and best Regards M. D. Mobile : 00…2

Dear Mr. M. D., Thank you for choosing Rixos President Hotel Astana. We would like to offer our sincere apologies for this negative experience and we appreciate you giving us the opportunity to look further into your feedback. We were dismayed to read that you were not entirely satisfied with your experience. We are sorry that the hotel did not meet your expectations and that your experience does not reflect the Rixos standards of which we are usually so proud. We continue to work with our associates in improving quality. Please rest assured that your comments have already been shared with the management in an effort to always improve our service. Once again, thank you for your feedback and we hope to have the pleasure to welcome you back to our hotel. Sincerely, Guest Relations Team

Generally satisfied.

Customer review rating 4.6/5

Erdem H. Business - 07/04/2019 AccorHotels certified review

Tansel is a great guy a with a good team. Olga is also friendly and having good interaction with guests, Also the restaurant chief Yirsin is a good person, Yuliya is also very nice and friendly person from Irish bar( she earns to be promoted to a higher position) , Aisana is also very good waitress. Mehmet from aksam restaurant is also very nice person

Dear Mr. Erdem H., Thank you for taking the time to provide feedback on your recent experience at Rixos President Hotel Astana. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We do apologize for all the inconveniences you have faced during your stay. Once again, thank you for your feedback and we hope to have the pleasure to welcome you back to our hotel. Sincerely, Guest Relations Team

Very dated hotel

Customer review rating 4.6/5

Very D. R. Business - 07/04/2019 AccorHotels certified review

The hotel requires major renovation, primarily the r.. They are smelly, many items are dated and not very clean. What I liked about the hotel was the staff - they try to be helpful even if they can’t improve everything.

Dear Mr. Alexander G., Thank you for sharing your comments with us regarding your recent stay at Rixos President Hotel Astana. We do value feedback from our customers as it is the only way we can truly improve our offering. We were extremely sorry to learn that your experience did not completely meet your expectations. We will keep developing our services and products, and we do hope you will return to Rixos President Hotel Astana in the future. Sincerely, Guest Relations Team
Customer review rating 4.6/5

Prakash Business - 06/04/2019 AccorHotels certified review

I was amazed n horrified when two guest accompanied me, you asked their id proof. Guest felt insulted.

Dear Mr. Prakash Gubbi Narasimha Murthy, Thank you for taking the time to provide feedback on your recent experience at Rixos President Hotel Astana. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. Once again, thank you for your feedback and we hope to have the pleasure to welcome you back to our hotel. Sincerely, Guest Relations Team

A memorable oasis of calm.

Customer review rating 4.6/5

Ally R. Friends - 29/03/2019 AccorHotels certified review

It was a beautiful sanctuary of calm and politeness in a very alien and cold environment.

Dear Mr. Alistair Stuart R., Thank you for taking the time to write and let us know about your recent stay at Rixos President Hotel Astana. This is exactly the type of experience we strive to create for each and every guest. I will certainly share your kind words with the team who will be pleased to know they could make it a memorable stay for you. We look forward to welcome you back to Rixos President Hotel Astana in the future. Sincerely, Guest Relations Team

Comfortable, great Spa, good breakfast.

Customer review rating 4.6/5

Jesus C. Business - 28/03/2019 AccorHotels certified review

Not the first time, but very pleased. Feel at home!

Dear Mr. Jesus C. Rodrigues, It was our pleasure to have you as our guest at Rixos President Hotel Astana. Thank you ever so much for having taken the time to share this wonderful review following your recent stay with us. I am delighted to see that you had such a fabulous experience and hope to have the pleasure of welcoming you back in the not too distant future. Sincerely, Guest Relations Team

Rixos President Astana Hotel

TripAdvisor rating 4.5/5

Daydream45157763909 Couples - 26/03/2019 TripAdvisor review

Excellent hotel - a pleasure to be there. Professional yet friendly staff helped make this a very enjoyable and relaxing visit. This is a great place from which to visit Astana as it is close to many of the major points of interest in the city.

Dear Guest (Daydream45157763909) Thank you for taking the time to provide such a positive review following your recent stay at Rixos President Hotel Astana. We were delighted to welcome you to the hotel, and I am thrilled that everything about your stay exceeded your expectations and you were looked after so well by our outstanding team. Thank you also for your comments regarding our enviable central location which is indeed ideally placed to enjoy many of Astana’s top attractions. We all look forward to welcoming you back again very soon. Hospitably yours, Tansel Tercan, General Manager
Customer review rating 4.6/5

Ketevan K. Business - 22/03/2019 AccorHotels certified review

It was Super!

Dear Ms. Ketevan k., Thank you ever so much for your wonderful review and for choosing Rixos President Hotel Astana for your stay. We are thrilled to know that you had a memorable stay with us. We appreciate your feedback that each detail has been thought about and will share your comments with the team. We look forward to the opportunity to see you back in the hotel on your next trip to Astana and to continue to exceed your expectations. Sincerely, Guest Relations Team
Customer review rating 4.6/5

Anonymous Business - 22/03/2019 AccorHotels certified review

It was nice stay, good breakfast, soft bed. Unfortunately stay was short and I didn't manage to use your SPA. Missed piano player as it was so short time that we didn't catch this unique moment, hoverer this was one of reasons why I choose stay in your hotel.

Dear Ms. Evija P., Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. We are delighted to learn that you thoroughly enjoyed your stay and we do hope that you will allow us another opportunity of playing host to you again in the coming months ahead. Sincerely, Guest Relations Team

Good, but not great

Customer review rating 4.6/5

Anonymous Business - 21/03/2019 AccorHotels certified review

In general, everything at Rixos in Almaty is better, especially the breakfast.

Dear Mr. Kittinand Y., Thank you for taking the time to provide feedback on your recent experience at Rixos President Hotel Astana. We do apologize for all the inconveniences you have faced during your stay. Your comments regarding the breakfast were passed to the restaurant management for further consideration. We will keep developing our services and products, and we look forward to welcoming you back in the near future. Sincerely, Guest Relations Team

Mr.

Customer review rating 4.6/5

Krassimir M. Business - 20/03/2019 AccorHotels certified review

The best hotel in Astana

Уважаемый г-н Маджаров, От лица команды отеля Rixos President Hotel Astana позвольте поблагодарить Вас за то, что нашли время оставить отзыв. Большое спасибо за Ваш прекрасный комментарии и такую высокую оценку нашей работы! Будем счастливы приветствовать Вас вновь в Rixos President Hotel Astana. С уважением, Отдел по работе с гостями

good

Customer review rating 4.6/5

Oleg Business - 19/03/2019 AccorHotels certified review

ok

Уважаемый Олег Николаевич, Благодарим Вас за выбор отеля Rixos President Hotel Astana. Мы хотели бы выразить свою благодарность за положительный отзыв и высокую оценку деятельности отеля Rixos President Hotel Astana. Нам всегда очень приятно получать комплименты от гостей. С удовольствием будем рады видеть Вас вновь. С уважением, Отдел по работе с гостями

Comfortable

Customer review rating 4.6/5

Victoria Business - 14/03/2019 AccorHotels certified review

Everything is good (rooms, spa) though the kitchen is not well adapted to vegetarians

Dear Ms. Victoria S., Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. It is always a great pleasure to receive such positive feedback and we'll make sure to share it with the whole team! We will keep developing our services and products, and we look forward to welcoming you back in the near future. Sincerely, Guest Relations Team

smiley team, fast and efficient - necessary confort delivered

Customer review rating 4.6/5

K. Business - 14/03/2019 AccorHotels certified review

Front desk is always very efficient. They know you and are vey helpful. The only negative point could be the smell in the corridors. Otherwise, RIXOS offers exactly what a business traveller expects!! Thank you

Dear Mr. Alpaslan K., We are delighted to read your comments and thanks a lot for your detailed review of our hotel and of course for praising our colleagues who work so hard in ensuring that each and every guest feels as though they have experienced something different in terms of first class customer care. We will be sure to share your very kind words with the whole of the team. We value your comments and we look forward to welcoming you as our guest. Sincerely, Guest Relations Team

Good, but lacks attention to detail.

Customer review rating 4.6/5

Timur Business - 10/03/2019 AccorHotels certified review

In general I enjoyed staying at the hotel, while there should be more attention to details.

Dear Mr. Timur A., Thank you for taking the time to provide feedback on your recent experience at Rixos President Hotel Astana. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. Once again, thank you for your feedback and we hope to have the pleasure to welcome you back to our hotel. Sincerely, Guest Relations Team

Excellent

Customer review rating 4.6/5

Mark G. Business - 05/03/2019 AccorHotels certified review

Excellent

Dear Mr. Mark G., Thank you for choosing Rixos President Hotel Astana and for taking the time to review your stay with us. It is always a great pleasure to receive such positive feedback and we'll make sure to share it with the whole team! We hope we have the pleasure of welcoming you back soon whenever your travels take you to Astana! Sincerely, Guest Relations Team
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