Rixos President Astana Hotel

Dear Ms. Ainur A., Thank you for taking the time to provide feedback on your recent experience at Rixos President Hotel Astana. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. Your comments regarding the breakfast were passed to the restaurant management for further consideration. We will keep developing our services and products, and we look forward to welcoming you back in the near future. Sincerely, Guest Relations Team

Dear Mr. Djevat K., Thank you for choosing our hotel and for taking the time to share your recent experience. We will be sure to share your very kind words with the whole of the team. We value your comments and we look forward to welcoming you as our guest. Sincerely, Guest Relations Team

Dear Mr. Marko S., Thank you so much for choosing our hotel. We'd like to also thank you for taking the time to leave such a detailed response regarding your visit. We are pleased to know that you enjoyed your stay with us in general and that our convenient location, staff service, cleanliness and comfort level exceeded your expectations. We will be sure to share your very kind words with the whole of the team. We value your comments and we look forward to welcoming you as our guest. Sincerely, Guest Relations Team

Dear Mr. Gennadiy Mamurzhanovich I., Thank you for your review! We really appreciate it. We are delighted to read your comments and thanks a lot for your detailed review of our hotel and of course for praising our colleagues who work so hard in ensuring that each and every guest feels as though they have experienced something different in terms of first class customer care. We will be sure to share your very kind words with the whole of the team. We value your comments and we look forward to welcoming you as our guest. Sincerely, Guest Relations Team

Dear Ms. Vesna S., We are delighted to read your comments and thanks a lot for your detailed review of our hotel and of course for praising our colleagues who work so hard in ensuring that each and every guest feels as though they have experienced something different in terms of first class customer care. We will be sure to share your very kind words with the whole of the team. We value your comments and we look forward to welcoming you as our guest. Sincerely, Guest Relations Team

Dear Mr. Paul B., Thank you for taking the time to share your experience with us. It fills us with great joy to know that you had a great experience whilst you were staying with us. Special thanks for all of the positive moments mentioned in your review of our property. Please be kindly informed that Guiness is already available in our Irish Pub. We look forward to welcoming you back again! Sincerely, Guest Relations Team

Dear Mr. Piero V., Thank you for taking the time to share your experience with us. It fills us with great joy to know that you had a great experience whilst you were staying with us. We pride ourselves on our personalized service, so it is always brilliant to read such wonderful comments about our team and our service. We value your comments and we look forward to welcoming you back soon! Sincerely, Guest Relations Team

Dear Mr. Dmitry P., Thank you for taking the time to review your recent stay here at Rixos President Astana Hotel. We are delighted that you thoroughly enjoyed your stay and your compliments on the high levels of customer care extended to you by our colleagues is certainly well received! We all look forward to welcoming you back for another Rixos President Astana experience very soon. Sincerely, Guest Relations Team

Dear Mr. Venkata Varaha R. K., It is a pleasure to read your most kind review following your recent stay here at Rixos President Astana Hotel! Special thanks for all of the positive moments mentioned in your review of our property. Your kind comments will be definitely shared with the all hotel team and with the chef which we know for sure will bring a smile on their faces. We all look forward to welcoming you back for another Rixos President Astana experience very soon. Sincerely, Guest Relations Team

Dear Florian Andreas K., I would like to say thank you very much to choose and stayed with us. Also I would like to thank you, You gave to answer for our survey after check out from hotel. I followed your comment with meticulously. We are a chain hotel that operates according to international standards and works with importance to hygiene and food safety. I called the authorities of the disinfectant company we are working with and made detailed research. Outside disinfection came and checked carefully the room. Room is clean, there wasn’t any bedbug and other insects. HK / Laundry follow all recommendations strictly while washing and changing bedsheets . Disinfection Company representative remarked that during washing temperature above +60C bedbugs die, our standard washing temperature for bedsheets +75C. So, it cannot be any bedbug in our hotel. All rooms and floors around the 5021 room and the accommodation were carefully examined. I wanted to inform you about this for your comfort. Your honest comments have always been important to us. I want you to know that we are always with you so that you can feel comfortable and peaceful in our facilities. Please don’t hesitate contact with me, if you need anything. Best Regards, Tansel

Dear Ms. Randi Sylvia B., Thank you for taking the time to share your comments regarding your stay at Rixos President Astana. It was a pleasure to learn of your appreciation of the quality of service and overall accommodations of our hotel. We all look forward to welcoming you back for another Rixos President Astana experience very soon. Sincerely, Guest Relations Team

Dear Mr. German N., Thank you for taking the time to share your experience with us. We are so happy to hear that you enjoyed your time with us! We hope that your travels bring you back to Astana again soon. Sincerely, Guest Relations Team

Dear Ms. Elena P., Thank you for taking the time to share your comments with us after your recent stay at our hotel. Special thanks for all of the positive moments mentioned in your review of our property. We will keep developing our services and products, and we look forward to welcoming you back in the near future. Sincerely, Guest Relations Team Member

Dear Mr. Yerzhan Dovulbayevich, Thank you for taking the time to provide feedback on your recent experience at Rixos President Hotel Astana. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We do apologize for all the inconveniences you have faced during your stay. Concerning the deposit system, according to hotel procedure guests may leave a deposit for their accommodations and for any extras on the reception desk and pay upon check-out. We would really appreciate if you could share more details about the efficiency of check-in at Da… Once again, thank you for your feedback and we hope to have the pleasure to welcome you back to our hotel. Sincerely, Guest Relations Team

Dear Mr. Cedric B., Thank you for taking the time to share your comments with us after your recent stay at our hotel. We appreciate your compliments and recognition as it is a great motivating force for us to keep up with the service. We will keep developing our services and products, and we look forward to welcoming you back in the near future. Sincerely, Guest Relations Team