Hotel - Swissôtel Al Ghurair
Swissôttel Hotel Swissôttel Hotel

Swissôtel Al Ghurair

4.5/5 1,254 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 324.00 AED Non member rate
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Relaxing Massage for 2 (Paying)
    • Sauna
  • Babysitting on request
  • Tennis
    • Outdoor tennis court (Paying)
    • Tennis (Paying)

Catering

  • 3 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 8 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 428 rooms
  • 311 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 120 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,254 reviews

Our guest reviews for Swissôtel Al Ghurair

100% genuine reviews from our guests

Find out more
Belal Families - 10/12/2018 AccorHotels certified review
« Belal »

Great

Monica U. Solo - 10/12/2018 AccorHotels certified review
« It's was an amazing experience the »

Perfect ambience,the breakfast was fantastic... the pool was the best of all .. I really enjoyed my stay

Shahpour S. Business - 08/12/2018 AccorHotels certified review
« It is more than average. »

Since I stayed only for some hours in night per my business trip, the overall seems to be OK.

Faaiza Families - 08/12/2018 AccorHotels certified review
« Ms »

Excellent all round service

Amir H. Couples - 08/12/2018 AccorHotels certified review
« It was a pleasure to stay with swissotel »

Fantastic fabulous superb

Abd A. Couples - 06/12/2018 AccorHotels certified review
« A comfortable short stay »

Very modern hotel typical of Dubai luxury setting with great service from staff. It was only a short stay hence can’t comment much. Would definitely consider this property again when back in Dubai.

Anonymous Friends - 06/12/2018 AccorHotels certified review
« Very good experience »

My experience in the hotel was very good. The hotel has friendly and courteous staff, who were always willing to attend to issues promptly. The rooms are fresh and clean and quite spacious. However, it seemed the same food was served almost everyday for buffet. This is the second time I have stayed in the hotel and I might register for a loyalty card, if there's any. Thanks

Great H. P. G. R. M. Business - 05/12/2018 AccorHotels certified review
« Great hotel. Professional guest relations m. »

I am a platinum member of accorhotels and I feel privileged of staying at Swissotel because of their personal care towards guests. Particularly the guest relations m. are excellent and most particularly Miss Irene's personal attention towards my requests are compelling me to stay at Swissotel frequently

Maryam Business - 04/12/2018 AccorHotels certified review
« Dear management of Swissotel »

We stayed for two nights. I found this hotel completly reliable. The room was quite neat and spacious. Bathroom was very clean and spacious too. The TV set was updated and the Nespresso machine worked great. We liked the international breakfast the most. The staff were friendly check in/out was immediate. I would definitly recommend this hotel and go back there if ever went back to Dubai. Thank you

S.s.s. Families - 03/12/2018 AccorHotels certified review
« Excellent experience »

We got an excellent welcome by Mr Ritesh,very friendly staff and excellent hospitality.

Kaysar Business - 03/12/2018 AccorHotels certified review
« Great Stay »

My second stay at Hotel,Would highly reccomend.

Sufy Business - 28/11/2018 AccorHotels certified review
« Awesome! »

The rooms are old... the decor and carpet is old-ish too... but the staff work extra hard to keep everything clean!! The stay was amazing - superb internet, very polite staff (esp the room service and housekeeping folks)... Monica at the reception is awesome! Everything was perfect. Only concern: M. at reception needs some advice. He has a habit of cracking lame jokes that are not funny. "You have the same surname as my first name, so I am your father" - exact words. Seriously? 10-year olds would make such jokes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sufyan M., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Monica. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However,we do apologize for any inappropriate behaviour encountered and will relay the message to the concerned. We would like to extend our apologies. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Angelic &. M. S. Families - 28/11/2018 AccorHotels certified review
« Comfort and satisfaction »

Welcomed warmly, checked-in just in few minutes by professional and properly trained staff of reception, and very surprised by the room that Ms. Irene allocated to us. Best job by staff of house keeping, made us feel very comfortable when we were in room. Breakfast in Liwan restaurant is just incomparable with any other hotels that we stayed in Dubai. Variety and quality of foods, hot and cold beverage, is incredibly tasteful. Love every moment when having breakfast in Liwan, not only because of food but also seeing the staff working so professionally and hardly who contribute their every minute to satisfaction of guests. During our stay from Nov21 to 26, we got extremely surprised by Ms. Irene and her subordinates by celebrating Marik's birthday in our room. This will be one of the best memories she has ever had on her birthday. We really very much appreciate the best job done by all members of Swissotel Al Ghurair.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angelic S., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. We are so glad to receive positive feedback regarding your warm welcome, comfortable room, breakfast experience and overall efficient services of our staff. I will share your comments with our team especially with Irene and her team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as memorable as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Riyad A. K. Business - 24/11/2018 AccorHotels certified review
« Not compared to other Swissotels »

The hotel is so dull, very slow service and check in took longer than the stay itself. The high tech that we see in Istanbul premises is absent in Dubai, the city of technology. Bad location, odd reception and old rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Riyad K., Thank you for taking the time to tell us about your experience at the Swissôtel Al Ghurair. I am sorry that you have encountered inconveniences during your stay; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Moosa N. Families - 24/11/2018 AccorHotels certified review
« Unbelievable Service »

I have been staying at this hotel from 2013 when it was still Rotana group, after the takeover last year I was told by one the managers who happened to be a good friend that the service is going to get even better in a few months time. This time the service I received was beyond expectation. I booked an executive room and it was amazing from check in with Damien who always checks me in and always delivers beyond expectation. I must always say Rita in the executive lounge is always amazing. My mum was sick and I called the guest relations to inquire of a doctor, from there on the guest relations kept on checking with me how my mum was doing they even offered to make a special meal for her and sent her drinks to the room as she was unable to go to the restaurant and lounge. I must stay this stay was really extra ordinary from all my other stays and I will always be a guest of this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moosa N., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. We are glad that you enjoyed the luxurious Executive Room and facilities in the hotel and above all the efficient services of our colleagues. I will share your comments with our team especially to Damien and Rita . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Roman Business - 23/11/2018 AccorHotels certified review
« Highest service at a reasonable price »

Very close to the airport. Helpful and friendly stuff. Good location within one commercial crnter building . Good breakfast in the morning and buffet at night. Super cost bed and spacious bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roman V., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. Thank you for sharing your positive feedback regaring the delicious breakfast buffet, comfortable bed and bathroom, convenient location and helpful and friendly stuff . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Mr L. Solo - 22/11/2018 AccorHotels certified review
« Great hotel with exceptionally friendly staff »

Room were super clean. great fast easy access to Wi-Fi, gym, and pool. Perfect in every way no complaints. Staff are always going out their way striving to give you only the best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ifraz K., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team regarding the clean rooms, great fast easy access to Wi-Fi, gym, pool and most importantly the exceptional services of our team members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Trevor L. Couples - 22/11/2018 AccorHotels certified review
« Modern luxury in Old Dubai »

I can not praise the staff enough for making us feel welcome during our stay. The hotel facilities are world class and very comfortable, which is a big ask in a competitive environment such as Dubai. The Dubai Creek area is our favourite part of the city as it reflects the old Dubai with water traffic, souks and a multitude of dinning choices, and the hotel is well placed for accessing such attractions. It is also a short stroll to Union Metro station giving access to other major Dubai places of interest. The hotel is also convenient when flying with Emirates Airline, with airport transfers available through the hotel, on request.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor L., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. We are glad to know that you enjoyed the comfortable facilities, efficient services of our staff and the convenient location close to the souqs,mall and metro I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Mohammed Z. Solo - 21/11/2018 AccorHotels certified review
« Insulting »

I got stopped by the security and asked for my key I showed him my key he insisted that he needs my room number why is it because I’m black or because they have an ulterior motive to go to my room and take off some stuff I found it really insulting degrading that I got stopped and asked. It’s fine if you think I’m not a guest but if I shown you my key why do I have to tell you my room none! I paid for this embarrassment it’s so unfortunate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed Z., Thank you for taking the time to tell us about your experience at the Swissôtel Al Ghurair. I am sorry that you please allow me to express my sincerest a have encountered inconveniences and I would like to extend my apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Anonymous Business - 21/11/2018 AccorHotels certified review

It is a good hotel with a great staff and location the furniture is a bit dated but all in all good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali A., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. We are glad to know that you liked your stay with the convenient location and the efficient services of our staff. I am sure that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

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