Swissôtel Al Ghurair 5 stars

Customer review rating 4.6/5 2,058 reviews
Swissôtel Al Ghurair
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+ 22 Services
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Hotel extras

428 luxurious rooms and suites, as well as the Club Lounge on the 18th floor which provides a private reception, small meeting facilities and complimentary breakfast throughout the day to all club guests.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Tennis
Catering
  • 3 restaurant(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Swissôtel Al Ghurair

Po Box 185051
Umar Bin Al Kattab Road
Deira
185051
dubai
united arab emirates

Tel: +97142933000

Fax: (+971)4/2933555

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL At 6km / 3.73 miles

  • By train

    UNION METRO At 0.5km / 0.31 miles

GPS :25.269321, 55.316925

Our accommodations

Classic Room King

  • Max. number of persons: 3
  • Area: From 42
  • Wireless internet in your room
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine(...)

Classic Room Twin

  • Max. number of persons: 3
  • Area: From 42
  • Wireless internet in your room
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine(...)

Premier Room King

  • Max. number of persons: 3
  • Area: From 42
  • Wireless internet in your room
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine(...)

Premier Room Twin

  • Max. number of persons: 3
  • Area: From 42
  • Wireless internet in your room
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine(...)

Swiss Select King

  • Max. number of persons: 3
  • Area: From 51
  • Wireless internet in your room
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine(...)

Swiss Executive Room Twin

  • Max. number of persons: 3
  • Area: From 42
  • Wireless internet in your room
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine(...)

Swiss Executive Room King

  • Max. number of persons: 3
  • Area: From 42
  • Wireless internet in your room
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine(...)

Premium Suite

  • Max. number of persons: 3
  • Area: From 132
  • Wireless internet in your room
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine(...)

Deluxe Suite

  • Max. number of persons: 3
  • Area: From 112
  • Wireless internet in your room
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine(...)

Classic Suite

  • Max. number of persons: 3
  • Area: From 87
  • Wireless internet in your room
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine(...)

Our restaurants and bars

YASMINE LOUNGE

Type of cuisine: Cafe

The Yasmine Lounge an ideal place to unwind after a busy day in Dubai. Stop by for a light lunch, afternoon tea, mocktails or even late night dessert, served with the glittering lights of the city as your background.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SHAYAN

Type of cuisine: Regional

Shayan restaurant combines the best of two ancient cuisines with a contemporary modern setting. Elegant fittings and luxurious interiors combine with the succulent taste of Persia and the Mediterranean Lebanese flare.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIWAN

Type of cuisine: International

Liwan offers live cooking stations and an extensive selection of beverages for breakfast, lunch and dinner as well as variety of a la carte choices. For after dinner lounging, the adjourning Liwan terrace offers Shisha service and light snacks until late.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 164

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Swissôtel Al Ghurair

100% genuine reviews from our guests

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AccorHotels Rating 4.6/5

2,058 reviews

Very good service

Customer review rating 4.6/5

Nasser A. Couples - 15/08/2019 AccorHotels review

I requested for the honeymoon setup in my reservation which was not done when we went to the room but later guest relations realised their mistake and upgraded us in to suite. By this gesture,they managed to change our mind.Thank you But I want to say a big thank you to an amazing person who took care of this whole issue and of my room.A man from London (Hasnain).He did our check in which was very smooth. Very helpful,humbled and professional personailty.I must say that he is a real star in this hotel.

Dear Nezar Anwar Mah A., Thank you for choosing to stay in our hotel. Please accept our sincere apologies for not meeting your expectations. We are very grateful of your understanding. Rest assured that action will be put in place to ensure not to repeat similar situation. We appreciate your recognition towards the wonderful service you received from our colleague, Hussnain. We will pass on your message to him who will be happy for sure to receiving the same. We truly hope that you will comeback and stay with us again. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

A Disappointing Stay

Customer review rating 4.6/5

Peter Couples - 15/08/2019 AccorHotels review

1. Booked a special which included breakfast, when we arrived we were told that our room rate did not include breakfast and when we disagreed, we were required to supply the evidence of this. In my view, the hotel clerk of an alleged 5-star hotel should have followed this up with Accor as to why the information was not included in the booking information. Any customer who has booked the special with the Accor website will be having to provide this information, a major inconvenience. 2. The restaurant wait staff were very inattentive. After being seated for dinner, it took more than twenty minutes for a drink menu to be provided. I had to serve myself and my wife coffee at breakfast because we had a flight to catch and could not wait for the wait staff to finally arrive with the coffee. 3. We were completely unaware that the hotel was "dry" until the point that we asked for a wine list. I have no problem with the hotel being dry. The problem that I have is that neither the Accor website nor Google provide this essential information, it is almost like the hotel doesn't want to make potential guests aware because it will loose them guests. This is very deceptive. 4. Despite having our room available for cleaning on a number of occasions, we did not have our room cleaned. We finally requested at reception that our room be cleaned while we were at dinner. On our return, there was only one towel left (there were two towels removed). In addition, the coffee pods were not replaced during the clean. 5. The room contained only two coffee pods, one of which was decaffeinated. For a "5-star" hotel, this does not seem particularly generous. I have stayed in "4-star" hotels which have provided a much wide variety of coffee pods. 6. We were happy with the room, it was a good size and the bathroom was very generous. The gym was well equipped and clean. We did not swim in the pool but the pool and spa was well presented. 7. On our travel to Europe (this stay was our return from Europe), we stayed at the Pullman Dubai Creek. Our experience there was definitely a 5-star hotel experience. The staff were friendly and attentive and the manager proactively addressed an error I had made during the booking and credited the amount in error. We spent more than the credited amount at the Pullman. We left feeling that we were special and valued guests. The management at the Swissotel could learn a lot from the management at the Pullman! I will certainly be booking the Pullman again for our stop-overs in Dubai. I would not recommend the Swissotel. I have stayed at Swissotel in Sydney and it was a very pleasant stay and I would recommend it, I have no complaints with the Swissotel brand.

Superb - spacious room and remarkable customer service.

Customer review rating 4.6/5

Safah D. Families - 15/08/2019 AccorHotels review

The room was incredibly spacious and had all the amenities one could ask for. It was clean and towels were replaced everyday. There was a lot of towels to use and the customer service truly was exceptional.

Dear Safah Shadab D., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Swiss hotel in Dubai have many advantages ,the most important the location

Customer review rating 4.6/5

Omar A. Q. Business - 15/08/2019 AccorHotels review

Amazing service, quality rooms, great breakfast, wonderful" "Service with a smile!"

Dear Omar Al Q., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Memorable

Customer review rating 4.6/5

Nasim Business - 15/08/2019 AccorHotels review

Great welcoming from the hotel staffs. I feel at home in my room, especially bathtub, It was accessible to two metro stations , which was helpful for me. I also enjoyed my time in gym and spa. I had expected much bigger swimming pool before my trip , but it wasn’t!

Dear Nasim R., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Stopover in Dubai

Customer review rating 4.6/5

Magdi F. Couples - 14/08/2019 AccorHotels review

Good location. Very quiet rooms. Big rooms. Staff are very helpful with big smile Checkin and checkout was very smooth.

Dear Magdi F., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Great stay

Customer review rating 4.6/5

Osama G. E. Business - 14/08/2019 AccorHotels review

As usual every thing was good and at my expectations.

Dear Osama E., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Customer review rating 4.6/5

Ali S. Families - 13/08/2019 AccorHotels review

It was good.

Dear Ali S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

FRAME YOUR HAPPINESS

Customer review rating 4.6/5

Eleonora Families - 13/08/2019 AccorHotels review

I have been many times in this fantastic hotel, from february 2014 as newly open, up to now, but this was the first time in summer. I wanted to feel the summer heat and to celebrate my daughter Alexanras birthday. She got in the room a lovely cake and singing and photo in the frame. As a poet I would say: Dubai Frame/ carry this picture with You/ frame Your happiness Eleonora L.

Dear Eleonora L., Thank you for staying with us again. We are grateful of your trust and loyalty. We are glad that you had a wonderful stay with the birthday celebration of your lovely daughter Alexandra. We very much look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Home from home

Customer review rating 4.6/5

Nazia Families - 12/08/2019 AccorHotels review

Regular since the hotel was built and owned by Rotana and then Move over to new brand. Several staff always welcoming and recognise from prior visits. Room always clean and tidy. Pleasant staff across the property.

Dear Nazia A., Thank you for staying with us again. We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We are grateful of your trust and loyalty. We would love to see you soon again. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

wonderful experience

Customer review rating 4.6/5

Nedunchelian N. Business - 12/08/2019 AccorHotels review

start from day one, front desk staff are quick and more friendly. Room was kept neat and clean. lobby, lift and corridor are clean. during my three days stay, I had a wonderful experience.

Dear Nedunchelian N., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
Customer review rating 4.6/5

M P. Families - 12/08/2019 AccorHotels review

Other than checkin, it was a very pleasant stay. Mr Anas and Mr Dinusha were very helpful

Dear Maad Shabbirbhai P., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Anas and Dinusha. I am sure that this feedback will serve as an encouragement to them and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Excellent hotel ..

Customer review rating 4.6/5

Shaikha O. Solo - 10/08/2019 AccorHotels review

Comfortable hotel the staff are very cooperative friendly Food are fantastic it’s from the very best hotels in Dubai . It’s my favorite really .

Dear Shaikha Sultan Khalifa A., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Nice Hotel with excellent amenities

Customer review rating 4.6/5

Miamiman2019 Business - 08/08/2019 AccorHotels review

I always come back to this hotel as it's service is impeccable and rooms are huge compared to other brands in Dubai.

Dear Shafiqali K., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

amazing

Customer review rating 4.6/5

Bealone Families - 08/08/2019 AccorHotels review

lovely stay

Dear Y. Yang, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Expectional

Customer review rating 4.6/5

O. Couples - 07/08/2019 AccorHotels review

Upon my arrival it was a bit awkward as no one really greeted us before ending to the main lobby. It was also crowded in the reception as there’s a queue, after my turn I proceeded to a receptionist to check me in, but to my surprise there’s no greeting or this friendly smile we often get in the hotel, he then told me to sit over there as he’s busy with other guest and leave me unattended. I went solemnly to a sofa in the lobby and sat down. Later on I went to another reception who’s free, his name is Hussnein he was so great, friendly , humble and really take good care of me and my wife, he was a star and he really made me forget the bad experience I encounter earlier. My room was so nice with a great honeymooners setup, obviously that’s the work of Alyssa the guest relation Manager as she stick to her promises during our email communication, also kudos to Kharen at the cafe and Temmy the lobby hostess. Surely I will come back again

Dear Jamiu O., Thank you for your feedback. We are very sorry for the first impression shown to you upon your arrival in the hotel. We are grateful of your understanding. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Hussnain, Alyssa, Karen and Temmy. I am sure that this feedback will serve as an encouragement to them and to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

amazing

Customer review rating 4.6/5

Ramon H. A. Couples - 07/08/2019 AccorHotels review

it was good. the room are so wonderful and the front desk are very polite and accomodating.

Dear Ramon Hangelo A., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Mr

Customer review rating 4.6/5

A. A. Families - 05/08/2019 AccorHotels review

It’s so lovely hotel i will come back again

Dear a. Alhaji a., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Great Hotel With Great Location

Customer review rating 4.6/5

M. Families - 05/08/2019 AccorHotels review

it was a great stay and the staff was polite and great all of them. i didnt like the Breakefast timings as it should be from 7 till 12 atleast

Dear M. Majed Ali M., Thank you for sharing your feedback. We are glad to know that you had a great stay and that you have found all our colleagues professional and welcoming. We have noted your comment regarding breakfast timing. Rest assured that we will check on this and reevaluate. Thank you for sharing this to our attention. We look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Excellent for a short shopathon vacation

Customer review rating 4.6/5

Jans Families - 05/08/2019 AccorHotels review

Good location, spacious room, clean and tidy

Dear Jancy Mannanthara A., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai
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