Hotel - Swissôtel Al Ghurair
Swissôttel Hotel Swissôttel Hotel

Swissôtel Al Ghurair

Our hotels AccorHotels
4.5/5 772 reviews
All hotels in Dubai
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 242.00 AED Non member rate
From 242.00 AED Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis
    • Outdoor tennis court (Paying)
    • Tennis (Paying)

Catering

  • 3 restaurant(s)
  • Room service
    • Hot meals
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 8 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 428 rooms
  • 311 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 772 reviews

Our guest reviews for Swissôtel Al Ghurair

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Josephine A. S. Families - 12/06/2018
« hotel is cery clean and good service »

my experience staying in your hotel is wonderful. made my family very happy especially my mother. i am going back to dubai and will still in the same hotel. thank u for the experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josephine S., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
Ifeanyi E. Business - 09/06/2018
« Nice place to stay »

Wonderful experience. Will love to come again

AccorHotels certified review
Harsha Business - 07/06/2018
« Excellent »

I love this hotel this was my second stay . It’s very clean all the staff are very friendly the breakfast was very nice. The spa is the best .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harshah Shah, We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
Elsayed E. Families - 04/06/2018
« Happy »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elsayed Elsayed Elshamy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
Jan Couples - 04/06/2018
« In my opinion, hotel itself is perfect, the service, not quite sure. Communication, not quite sure also. »

My overall experience was very satisfactory, but we all know that we have something to improve in some of the aspects of it. I would rate my overall stay 8/10. The other two (2) was in my opinion is first, service. We've been requesting normal things like ice, bathrobe, toiletries. It comes but it takes like maybe an hour. Just imagine if you have an appointment and you need to take a bath but you need to wait for 45-1hr before your toiletries arrive. Next would be communication, I booked with the option of lounge access then when we arrive at the hotel they said it will be close for the whole month (I totally understand) because the food in the lounge will be serve directly in our room. Good thing about it is we don't have to leave the room, bad thing about it is we don't have any choice on whatever food they will serve us. Next is we book for a couple spa treatment then they said that there are available schedules during thee night but when we book for the night treatment they said that the couple spa treatment latest appointment will be 4pm as they don't have available therapists. Again, communication. Next, (which is I truly understand) we have a visitor just want to drop-by to get some stuff with us and also want to check the room because they are planning to book also at Swissotel but they are requiring two (2) types of ID (I know it's for security reason which is good) but again, the time they've done the whole process takes like an hour again?! Like seriously? You guys respect other's time right? Drop-by meaning maximum of 10 mins (it's like DRIVE-THRU) but an hour? Or maybe I'm exaggerating, let's say 45mins but still. Anyway, I would still recommend Swissotel but hopefully you can check on the parts that I think needs improvement. Thank you and I hope to stay again in the hotel :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex De Jesus, Thank you for sharing your comments and observations. We are glad to know that the hotel itself is seamless for you. Definitely, we will take a serious note on the aspects that require improvements. And we thank you for bringing the concerns to our attention. We are grateful of having you as our guest. Please allow us to share all points to all concerned and work on those matters to ensure that we deliver the best service to all our valued guests. Again, thank you for your recommendations and for preferring to come back and stay with us again in the very near future. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
Abdul Families - 02/06/2018

Just great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulrahman A., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
C. F. Business - 30/05/2018
« Pleasant »

pleasant as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Constantino F., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
Jessica G. Couples - 30/05/2018
« Loved it, will return again. »

The hotel itself is elegant and spacious. The staff from the moment we pulled up at the front in our taxi were very professional, friendly, polite and helpful. Our room had an incredible view of the city. The bathroom was very nice and had everything we needed. The bed was a king size and comfortable. Even though we didn’t use it, there was a big tv in our room. Wifi worked perfect in all areas of the hotel. The buffet breakfast was delicious, there was lots to choose from. The hotel is close to a metro station which can take you to the airport if you need it. Next time we are in Dubai we will definitely stay at this hotel, we loved everything about it. It’s very new and luxurious and above all comfortable and has everything you need to make your stay relaxing. There’s even a pool and a gym that we didn’t have time to use. Highly recommend staying here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica G., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
Khadije Couples - 28/05/2018
« good stuff »

The hotel location is ok, close to mall and metro station. good stuff . we had good time during our stay in hotel and one thing I like to metion is the breakfast. some change would be needed.I personaly didn't like the breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seyedehkhadijeh M., Thank you for sharing your experience during your stay with us. We are glad to read that you have enjoyed your stay. However, we have noted your concern regarding the breakfast which we will revisit for action. We look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
R. Business - 27/05/2018
« Satisfied »

All perfect onoy food during sahoor need more variety like breakfast it will be more perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdur R., Thank you for posting your review. We appreciate you for letting us know your satisfaction. We have noted your message regarding Suhoor food varieties which we will look at for action. We look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
Anonymous Business - 27/05/2018
« Improve »

Nice hotel but I was disappointed by the fact that after your Alarm alert I lost one of my ear due to negligence of your staff I immediately told them i could not hear but they did nothing one week down the line I still have the ringing ear I complained the following morning nobody wanted to hear me or maybe becouse am African

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tonyogola S., Thank you for letting us know about your concern. Our sincere apologies if we have let you felt that way on the course of the situation. Our top priority is always the safety and security of all our valued guests. Once again, our sincere apologies. We do look forward to welcome you back again in the very near future. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
Anonymous Business - 25/05/2018

No hot water coming from shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hiroki Muto, Thank you for bringing the matter to our attention. Please allow us to check on the same. We look forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
John Business - 22/05/2018
« Medium »

Good location but poor administration, especially with staffs not responsive well. Overall service quality is less than the previous one provided by the previous management.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sungin Kim, Thank you for taking the time to tell us about your experience at the Swissôtel Al Ghurair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
Haruna I. Couples - 21/05/2018
« I enjoyed my stay »

The experience was good. My only problem was with the WIFI. I had just come in from US where I stayed in a two star hotel and could make seamless WhatsApp calls, couldn’t get any satisfactory calls in your hotel. The WIFI needs to be further improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haruna I., Thank you for sharing your feedback. We have noted your comment regarding internet/wifi. Please be advised that we are working on enhancing the internet/Wi-Fi experience of all our valued guests. With the switch of the brand, excellent internet/Wi-Fi experience is next in plan that will synchronize with the brand quality. We look forward to welcoming you back in the very near future. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
Hardeep K. Business - 20/05/2018
« Good Hospitality »

Good Hospitality , neat and clean rooms, positive energetic environment , staff / cleaners well trained behaviour towards guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hardeep K., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
Musaab A. Families - 18/05/2018
« Bad attitude and unprofessional reception »

When I approach Mr.Dipak, for check in, he took my documents and card information, and left me without any process for more than 15 minutes. When I complained that this process is slow and I need to talk to supervisor, they brought Mr.Vivek who instead was angry and very disrespectful. He told me you have to wait instead of apologizing. They were processing other customers behind me without any apologies. I waisted 1 hour of my stay just to handle this check in and obviously gave me a bad day and impression about the this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Musaab Alramsi, Thank you for bringing your concern to our attention. Please accept our sincere apologies should we have caused you disappointment during your arrival in the hotel. Please allow us to investigate the matter with all concerned colleagues. Rest assured that actions shall be in place to avoid future recurrence of similar unpleasant guest handling. We hope that this experience will not deter your decision to comeback and stay with us again in the future. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
Kourosh T. Business - 15/05/2018
« fantastic »

I had a very good staying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kourosh t., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
Anonymous Business - 14/05/2018
« Wonderful, pleasant stay »

The hotel is very wonderful with very huge lobby on level 3. Rooms are super with nice amenities with quick service reception manager vivek made everything perfect during my stay my special thanks to him. I will return and hope to see you all again

AccorHotels certified review
Micah M. Solo - 14/05/2018
« Professionally run hotel with great facilities »

I stayed nine nights at this establishment during my trip to Dubai and thoroughly enjoyed my time here. The size of the room was more than adequate. The staff were pleasant and attentive when dealing with any queries I had. It’s very difficult to find anything negative about this hotel. In addition I felt at ease at the hotel and my stay felt akin to a home away from home experience. I’d like to say a special thank you to the hotel housekeepers who always made sure my room was cleaned to a high standard. Thank and I hope to come back to your establishment on a future visit to Dubai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Micah Opuso Gogo M., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

AccorHotels certified review
I J. Couples - 14/05/2018
« Excellent Service and a warm welcome »

Ive been staying at this Hotel for a number of years and can confirm that since the re branding I've received even better customer care and a very warm welcome especially Vivek who took care of all our needs. If you could please thank Vivek for us. We are planning to come back again in August with our children

Our most recent 20 reviews
See more reviews

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 242.00 AED Non member rate
From 242.00 AED Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 0 m Swissotel Living Al Ghurair
Swissotel Living Al Ghurair
From
From 273.00 AED Non member rate
From 273.00 AED Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 740 m ibis Dubai Al Rigga
ibis Dubai Al Rigga Hotel
From
From 136.00 AED Non member rate
From 136.00 AED Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.4 km Novotel Dubai Deira City Centre
Novotel Dubai Deira City Centre Hotel
From
From 225.00 AED Non member rate
From 225.00 AED Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.4 km ibis Dubai Deira City Centre
ibis Dubai Deira City Centre Hotel
From
From 144.50 AED Non member rate
From 137.28 AED Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in DUBAI
See rates