Hotel - Swissôtel Al Ghurair
Swissôttel Hotel Swissôttel Hotel

Swissôtel Al Ghurair

4.5/5 1,356 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 360.00 AED Non member rate
From 324.00 AED Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Relaxing Massage for 2 (Paying)
    • Sauna
  • Babysitting on request
  • Tennis
    • Outdoor tennis court (Paying)
    • Tennis (Paying)

Catering

  • 3 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 8 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 428 rooms
  • 311 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 120 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,356 reviews

Our guest reviews for Swissôtel Al Ghurair

100% genuine reviews from our guests

Find out more
Amb.mohamed A. Q. Business - 17/01/2019 AccorHotels certified review
« Excellent »

hotel staff are great Especial Hazel which served me very well and when I’m in your Hotel I feel home.

Maseeha Families - 17/01/2019 AccorHotels certified review
« Satisfactory »

I had a problem with my bed. The entire spring was actually out and I got hurt quite badly. Also, an extremely noisy hotel making it difficult to wake up later than 6 am every day.

Abdulrahman Families - 16/01/2019 AccorHotels certified review

Friendly staff, clean and nicely furnished rooms with relatively good size. Spa was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulrahman G., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Renwei.h. Friends - 16/01/2019 AccorHotels certified review
« Very Good »

It's in the shopping mall and near the metro. clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renwei H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Farhana Families - 16/01/2019 AccorHotels certified review
« I had a good time stayingvatvthis hotelpo »

I enjoyed the hotel very much.It was ideally situated n linked to the mall.The grand decor of the hotel put me in a Happy mood.Felt like home.The rooms are spacious. Loved it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Farhana K., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Charlotte Families - 16/01/2019 AccorHotels certified review

Staff are very friendly and responded quickly when we have questions. Room is clean and spacious. Same building with a shopping centre, you can do some shopping there. Allowed us to store our luggages after checkout and also allow us to use the fitness centre facilities after checkout for a shower before we go to airport. Buffet breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fuichoo C., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Aishatu A. U. Families - 16/01/2019 AccorHotels certified review
« Superb and excellent in every way »

I like everything about Swissotel,the rooms are very big and cozy,their staffs are friendly and efficient,house keeping also excellent,being able to shop with ease as it is connected to the mall,this is my best hotel in dubai.I always stay here when ever I come to Dubai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aishatu Aminu U., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Theodora Solo - 15/01/2019 AccorHotels certified review
« Good »

My overall experience was good but the breakfast was not good there was no fruit varieties only melon of different colours, I was also put in a smoking room while I am not a smoker, The staffs at the check in should be able to tell the clients about the hotel for instance, where to go for breakfast,where sauna and gym and other facilities of the hotels are,The staff in general especially the staffs the Mann the executive area are brilliant Rita, Donnah, Tasleem and Decemie

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theodora I., Thank you for sharing your comments following your stay in our hotel. We were glad to know that overall you had a wonderful experience. We have noted your feedback regarding breakfast spread, colleagues and service. Please allow us to check on those cited points for needed action. Thank you for bringing the matter to our attention. We look forward to welcoming you back in the very near future. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Sarah K. Families - 15/01/2019 AccorHotels certified review
« Family friendly, welcoming place to be »

Helpful staff, friendly and caring! I stayed here twice by my self and this time I came with my family we all liked the care, and worm hospitality in the hotel, clean, great breakfast and close to the airport. Oh I also got a SURPRISE BIRTHDAY CAKE IN MY ROOM

Indira M. Families - 15/01/2019 AccorHotels certified review
« Comfortable place »

Hotel is very clean and comfy. Location is good and people are open and kind.

A H. Families - 15/01/2019 AccorHotels certified review
« Very Good Service »

i'm very pleased with the service provided by Swissotel Al Ghurair. very friendly and helpful staff.

Khuram M. M. Couples - 15/01/2019 AccorHotels certified review
« Extremely Satisfied »

Comfortable, Big room, Good Service, Location is very good, Food court is within the hotel, Shopping mall is also within the hotel, Transport is available any time,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khuram Mahmood M., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Milly Families - 15/01/2019 AccorHotels certified review
« Ms Milly »

Excellent service and very comfortable and clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Milly Jalega O., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Tahani Families - 14/01/2019 AccorHotels certified review

Very good

Tammam A. Families - 14/01/2019 AccorHotels certified review
« Nice »

The stay was simply Nice, nothing spectacular or any experience that made the stay great. Had the bathroom sink plug couple of times and when I asked the maintenance to fix it, they did but kept all the dirt extracted in the toilet without flushing and the sink was dirty. I stayed over 12 days and was not even provided a complimentary breakfast or laundry for a single day. so overall just nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tammam A., Thank you for sharing your feedback. Our sincere apologies for the inconvenience caused during your stay. Rest assured that we will do the needed action to ensure non-recurrence of the same situation from happening again. Thank you for bringing the matter to our attention. We hope to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

O. E. Families - 10/01/2019 AccorHotels certified review
« Below average, not what i was expecting »

When i arrived at the hotel at just before midnight on the 3rd of January, i proceeded to the counter to do the check in and was told by the guy behind the counter that my travel agent had cancelled my booking. I immediately got on a call with my travel agent and he said he had not cancelled my 2 rooms I then went to a lady who said that my bookings are there and that they were never cancelled by the travel agent. I cant give you the guys name because none of the staff had name tags that evening It then took them over 2 hours to bring the extra bed to the room and the bed only got to the room after 2am. This is ridiculous as we had jet lag and needed to sleep and it was already so late. The concierge took forever to answer the phones as we had to call for a towel every morning as they would leave 2 towels and not 3 when we were 3 in the room and you can see that there is an extra bed. The breakfast was nice and thats probably the only thing i enjoyed about the entire stay.

Zain Families - 10/01/2019 AccorHotels certified review
« Amazing! »

Very nice hotel! Highly satisfied

Zafeer Y. Couples - 10/01/2019 AccorHotels certified review
« Decreased over all Standard - compared to past »

Room not ready on arrival , rooms lacking basic necessities like kettle etc

Jenan A. R. Friends - 09/01/2019 AccorHotels certified review
« Exciting and very nice »

Very clean room and good service,,it’s a very good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenan Al r., We very much appreciate your comments regarding your stay at the Swissôtel Al Ghurair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

Mrs T. K. Families - 09/01/2019 AccorHotels certified review
« We loved our stay »

Ritesh was very helpful. He checked us in seamlessly and we appreciate the fact that he got us an interconnecting room since we were a family with minors. The rooms were cleaned promptly and to our satisfaction. Check out was fantastic. Best I've ever experienced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. James T., Thank you for sharing such a wonderful feedback. We are happy to read that one of our colleagues, Ritesh has made your stay experience a memorable one. Rest assured that we will inform Ritesh about your message and will be glad learning the same. Looking forward to welcoming you back again soon. Sincerely, Emiel Van Dijk General Manager Swissotel Al Ghurair & Swissotel Living Al Ghurair Dubai

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