Hotel - Mercure Warwick Honiley Court Hotel
Mercure Hotel Mercure Hotel

Mercure Warwick Honiley Court Hotel

3.0/5 864 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • BIRMINGHAM INTNL
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Opening hours : Week 18:30-21:30
    • Opening hours : Week-end 18:30-21:30

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 62 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

3.8/5 AccorHotels Rating 80 reviews

Our guest reviews for Mercure Warwick Honiley Court Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 864 reviews
Anonymous Business - 05/10/2018 AccorHotels certified review
« Stay allowed me to fulfill the purpose of my visit »

OK, great nights sleep but was slightly worried as being next to the lift was noisey. No one to assist at breakfast

Robert F. N. Couples - 04/10/2018 AccorHotels certified review
« From the moment we arrived we were made to feel welcome. »

Zara, the receptionist, was so polite and obliging fulfilling her duties capably and efficiently.

Anonymous Business - 04/10/2018 AccorHotels certified review
« No Mercure Standard - very disappointing »

Rooms do not meet Accor / Mercure Standard. Shampoo bottles were already used. Restaurant was a Desaster - bad Service, bad taste,every Airport or bus Station is more cozy than the restaurant. I booked a room incl. dine & wine (5 courses + 2 glasses of wine), but only 3 courses were offered, waiters didn't know this package; got a full bottle of wine as compensation after dinner which was already opened,so almost spilled it over my luggage when I packed it in my bag. TV was not working. Dirty & old Sheets on the bed.

Anon Families - 02/10/2018 AccorHotels certified review
« Lovley room. service in the restraunt exceptionally poor »

Very happy with the room size, layout furbishment and beds. However there was only 1 set of towles out and 1 set of toilteries for 2 adults and 1 child staying in the room. In addition there was only 1 tea bag and not enough milk. We reported this on checked out. The receptionist was very good and told us that we should have called down for more tea and milk. To be honest we hadn't though about doing this, but by the same token it shouldn't have been nessesary for these basics. We ate in the hotel in the evening. The service was terrible. We waited a very long time before our order was taken and despite a very quiet evening it was a good 40 minutes before our 3 burgers arrived - with cold chips and cold onion rings. I sent mine back but my sister wasn't brave enough to, but had the same problem. No child menu or portions were offered. We asked for a childs portion but 3 adult portions came and were charged for. Very few of the deserts listed were available. My sister told me the wine was terrible and the waitress didn't know what largers you had. This was such a shame and certanly spoiled our stay. The room was fantastic, as was the decor in the public areas but I can't score any higher due to these issues. It really was a tale of 2 halfs. As these issues are staff based i feel it's really important to feed it back as training can certanly overcome the problems we encountered.

Family - 28/09/2018 TripAdvisor review
« comfortable and spacious rooms »

Hotel in quite area, some 15 minutes drive to Warwick University. Rooms are spacious and comfortable. Breakfast is good, WIFI is very strong, mobile network is avaliable (vodafone in my case) and reception staff are very kind. They helped me with 1 day stay extension during high season.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review regarding the Mercure, Warwick, Honiley Court Hotel. As we strive to 'get it right' for every customer, your words will serve as encouragement to all of the team to continually improve. We hope to see back at the hotel again very soon. Kind regards Richard Marsh Regional General Manager

Leanda B. Couples - 27/09/2018 AccorHotels certified review
« Comfortable stay »

Happy with our stay . Helpful staff. Nice spacious comfortable room. Easy parking and quiet location. This was a business trip but also spending time with family who live locally.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Marsh Regional GM

Gareth S. Business - 26/09/2018 AccorHotels certified review
« Room was a disgrace »

Staying for over 6 month and was put in room 46. No hot water for shower or washing. If this is how guests are treat who are there long term who would want to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr s., Thank you for taking the time to tell us about your experience at the Mercure Warwick Honiley Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would ask that you come and talk to me or one of the senior team, if/when you are next in the hotel. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Marsh Regional General Manager

Amanda H. Couples - 25/09/2018 AccorHotels certified review
« Staff were very pleasent, room lovely »

The room was lovely and clean all staff very pleasant. Our 1 complaint is that due to a coach party arriving on the saturday night they were unable to offer us a table for our evening meal until 8pm. Which resulted in our driving around local villages looking for an alternative arrangement. Had we been warned about this prior we would have stayed in Stratford upon Avon where we had visited for the day and eaten before returning to the hotel. This really spoilt what otherwise was an enjoyable weekend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken note of your comments around service of evening meals and will review how we manage this when the hotel has a tour group staying. I hope you were able to find a suitbale alternative. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and that you have a chance to dine in our wonderful restaurant. Sincerely, Richard Marsh Regional General Manager

M W. Couples - 25/09/2018 AccorHotels certified review
« Nice stay needs a few tweaks »

Arrived at 4pm and our room wasn’t ready so we were given another room.There was only one set of towels in the room so we had to call reception for more , a male member of staff entered our room without knocking realising he’d got the wrong room left without saying a word.The quilt was ripped and the toilet roll holder hanging off the wall apart from this we liked the room and slept well and the staff were helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr w., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Be assurd that we have noted your feedback and will of course putting these 'tweaks' right! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard M Regional GM

Andrew G. Couples - 25/09/2018 AccorHotels certified review
« Disappointing »

I booked this hotel as I thought a mercure hotel would be an excellent standard hotel to book. It wasn’t the cheapest available but I wanted something special for my partner. On arrival the hotel lobby and reception area looked immaculate and the outside look was beautiful but the good experience stops there I’m afraid. On check in we was given room 55 by the receptionist who was very polite and helpful, However on entering our room we noticed it was very cold so I went to close the window and found out window couldn’t be closed fully also there was a gap between window and frame! I noticed while trying the window that the curtains were absolutely filthy . With that I decided to ask receptionto change rooms. After a huge apology we was given room 64 which was a very nice room so we got settled after a long day but then the problems started again. Firstly I decided to put tv on but soon realised no remote for it so I tried to call reception for a remote but found out phone in room did not function! After visiting reception again I was told maintenance would visit which he did after 30 mins! Once all this was sorted only tv I might add I started looking around room as you would and noticed on closer inspection room wasn’t very clean. Lots of long black and curly hairs on bathroom floor and toothpaste marks on sink also carpet was dirty in places by the sofa. The next morning ( Sunday ) we went for breakfast at 9am and found very little food left ! And while we sat their nothing was replenished! So we had to make do with what was left. In all this was a terrible show by a supposedly top chain hotel ! I paid £89 for the 1 night with breakfast and could have got cheaper elsewhere but thought I could count on mercure as an Accor hotel, I was wrong. I travel a lot with work and must say this hotel does not compare in service to holiday inn or premier inn which are cheaper options. Very dissatisfied customer ! Will add this comment to trip advisor also. Andrew G.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure Warwick Honiley Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you expereinced and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Deb W. Couples - 24/09/2018 AccorHotels certified review
« Room cleanliness let your hotel down but lovely staff »

Check in staff were great but disappointed with room, we were upgraded to privilege which was kind but bathroom was dirty with rusty plug chain and hair and dirt around the taps, mirror smeared and chewed gum (still smelling of mint!) thrown in bathroom bin along with sanitary bag, both bins were dusty, I think your cleaning staff need a wake up, guests are greeted with piles of towels etc outside bedroom doors giving a general air of not caring

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., Thank you for taking the time to share your feedback. May I apologise for your findings at Warwick. Be assured that your findings are not the norm that we are striving for. Our Housekeeping department will receive these comments and some guidance from myself in terms of the quality of their work, to ensure that no future guest has this experience. We hope to welcome you back to our hotel very soon! Sincerely, Richard M General Manager

Clive H. Families - 23/09/2018 AccorHotels certified review
« Very pleased with my stay »

The staff were very helpful & friendly, the hotel was unfortunately a little tired behind the very contemporary front of house, would however stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Be assured that we are woring through a program of improvements at the hotel, to ensure that every guest has a fantastic experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard M Regional GM

Carolyn M. Friends - 22/09/2018 AccorHotels certified review
« As expected apart from breakfast! »

Totally as expected. Room satisfactory and bed comfortable. Reception did what they could to help which was lovely. Breakfast however was cold, greasy and bland.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, including your thoughts on breakfast. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard M Regional GM

Kevin C. Business - 20/09/2018 AccorHotels certified review

Staff are always pleasant and have a good attitude. Some rooms could do with upgrading as they still feel a little old. Otherwise the hotel is very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Be asured that we are working through a program of improvemetns in our bedrooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please do request an upgrade next time you stay! Sincerely, Richard Marsh Regaional GM

Darren C. E. Couples - 19/09/2018 AccorHotels certified review
« Very good »

Very good excellent staff great food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Marsh Regional GM

Diana G. Families - 19/09/2018 AccorHotels certified review
« A comfortable stay in an excellent and quiet setting. »

We had a very pleasant overnight stay with you and were so glad to be able to order a meal on a Sunday evening - not all hotels can offer that. All the staff were professional, helpful and friendly; our rooms were clean and comfortable and the food was fine as well. Also, we love the large car park which is such a bonus. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard M GM

Peter W. Couples - 18/09/2018 AccorHotels certified review
« Disappointed »

The reception we received from the receptionist on arrival was hostile and inappropriate for a hotel, this was very uncomfortable and not expected. initially we were allocated room 37 which was smelly and not habitable, we requested another room which we got, the Juliette balcony windows would not lock and the rain shower was leaking from the connections. This hotel is in desperate need of refurbishment and some of the staff require retraining on customer service. The only thing missing was Brazil Faulty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Richard M

Bill Couples - 11/09/2018 AccorHotels certified review
« Welcomed on arrival, large room and bed. Quiet and relaxing. »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard M GM

Pascal Solo - 05/09/2018 AccorHotels certified review

Very friendly staff. Good beds. Comfortabel and quit rooms.

Andy Couples - 04/09/2018 AccorHotels certified review
« Room lovely, receptionist brilliant and breakfast terrible »

Stayed at mecure many times but the breakfast experience was dreadful. Poor quality foodinna very cramped dining area

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