Hotel - Mercure Warwick Honiley Court Hotel
Mercure Hotel Mercure Hotel

Mercure Warwick Honiley Court Hotel

3.0/5 881 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • BIRMINGHAM INTNL
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Opening hours : Week 18:30-21:30
    • Opening hours : Week-end 18:30-21:30

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 62 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

3.8/5 AccorHotels Rating 121 reviews

Our guest reviews for Mercure Warwick Honiley Court Hotel

100% genuine reviews from our guests

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3.0/5 TripAdvisor Rating 881 reviews
Business - 30/11/2018 TripAdvisor review
« Poor Service »

This was my second stay at the hotel and on this occasion there were different staff who provided a very poor service with below average food served in a cold dinning room. The reception staff were rood and when it came to dinner the waitress left me waiting for half an hour before taking my order and upon me asking what the soup was she replied "its soup".I will not be returning to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Really disappointed to read your review, but thank you for bringing these matters to our attention. I am only sorry that you didn't feel that you could raise it with one of the senior team at the time or prior to departure, whereupon we might have been able to put things right for you. Be assured that I am reviewing the atmosphere and food production this very week, to ensure that guests can always be confident of our usual high standards of hospitality. I hope you will have a change of heart and we can look forward to welcoming you back. Kind regards Richard Marsh

Anonymous Business - 28/11/2018 AccorHotels certified review
« Enjoyable experience as expected. »

Welcoming and friendly staff. Excellent room and facilities. Excellent food and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN M., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Marsh

Diana G. Couples - 28/11/2018 AccorHotels certified review
« A good hotel with great parking »

Very comfortable stay as always, and thank you for accommodating us all for an unplanned afternoon cuppa when we turned up with our family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIANA G., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Marsh

John Business - 27/11/2018 AccorHotels certified review
« Not good »

Stayed here for 3 nights in November 2018 initially on a B&B basis. The first night was OK. There was no hot water at all on the second morning and we had to have freezing cold showers. We had dinner on the second night, the first choices were not available (on a Saturday night) and the food was cooked from the freezer - nothing appeared fresh. On the third morning the hot water was dangerously hot and the thermostatic shower valve did not work - which meant that we were scalded. This is supposed to be a 3* hotel and we understand that it's undergoing refurbishment, however that's not the point. It is the worst Accor hotel we have ever stayed in. Must say though that the rooms are a good size, the beds were comfortable and the staff were very friendly.

Kay Couples - 26/11/2018 AccorHotels certified review
« Fits the bill »

Quite surprised by the standard ofthe accommodation, very good value for money, though we were given a priveledge room for the standard price. Great location, helpful and friendly staff. Hope to try the restaurant at our next visit. Have already booked for the future

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAREN S., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Marsh

Nilesh Business - 25/11/2018 AccorHotels certified review
« Very Good Indeed »

Comfortable stay and very pleasant staff who looked after us

Our hotel has responded to the review
Our hotel has responded to the review

Dear NILESH J., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Marsh

Anonymous Couples - 24/11/2018 AccorHotels certified review
« Not of the high standard I expected from a Mercure hotel »

The radiator did not work. There was no bath plug. The bedside lamp plug did not fit in socket. There was a dirty brown stain on the flooring near the toilet. The staff did provide a bath plug and electric heater. Zara, the receptionist was extremely helpful. Breakfast good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian B., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and ensure we are attending to the issues you have raised. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, minus the little niggles. Sincerely, Richard Marsh

Doug Business - 23/11/2018 AccorHotels certified review
« Satisfied »

Satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear DOUG E., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Marsh

Wayne Business - 23/11/2018 AccorHotels certified review
« A friendly warm welcome. »

A friendly warm welcome on a dark day always makes a hotel more enjoyable. The location best fit my requirements for the following work day. The hotel is bright, warm & clean, but a little bit tired in places, these areas could do with a little attention, but other than that, i had an excellent stay, I would book again when in this area. A big thank you to all the hotel staff, everyone helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W W., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Marsh

Anonymous Families - 23/11/2018 AccorHotels certified review
« Good but some basics not right »

Staff were all very good Rooms were too hot Breakfast was not appetising Lounge chairs were very deep and thus uncomfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATRICK O., Thank you for taking the time to tell us about your experience at the Mercure Warwick Honiley Court Hotel. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard M

Tracey D. Couples - 20/11/2018 AccorHotels certified review

Reception staff were lovely we were disappointed with the breakfast and the way we were served. We were told because of the dog we had to eat in the lounge by the girl who could hardly speak english and i had to take cutlery off a table in breakfast area for our table because she didnt set one up and questioned me when i was taking it all she wanted to show me was the food but like i said i cant eat it without this cutlery. Solid scrambled eggs and undercooked bacon wasnt very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TRACEY D., Thank you for taking the time to tell us about your experience at the Mercure Warwick Honiley Court Hotel. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems a t breakfast and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Marsh

Paul W. Couples - 20/11/2018 AccorHotels certified review
« Great as usual »

Saw some new staff on our last visit and they were all great. Thanks and keep up the good work

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL W., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Marsh

Hotel E. Couples - 19/11/2018 AccorHotels certified review
« Frienldy staff, just about everything we needed. »

Extremely friendly and helpful receptionist, Paula. Zara also helpful next morning and at breakfast. Can't fault the staff. The room was fine but the bathroom was grubby and dusty. Several light bulbs were missing. Strange humming from a generator all night (had asked for a quiet room), which kept me awake. Really pleased to find somewhere that welcomes dogs and that is in a good position near Kenilworth. Would return if in a room away from the generator.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAULA G., Thank you for taking the time to tell us about your experience at the Mercure Warwick Honiley Court Hotel. I am sorry that your experience did not completely meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to try to address these problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Marsh

Anonymous Business - 19/11/2018 AccorHotels certified review
« Everything was great except the breakfast. »

Really good room, pleasant helpful staff but as usual (third time I have stayed recently) the breakfast was not very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL MR M., Thank you for taking the time to tell us about your experience at the Mercure Warwick Honiley Court Hotel. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am personally going to take a look at this issue and take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Marsh General Manager

D. D. Couples - 18/11/2018 AccorHotels certified review
« Astounded!!! »

The room was a generous size although it could do with a good dusting! The bathroom cleanliness was terrible! I don’t think anyone had touched the taps plug hole in months! Then when we got down for breakfast !!!!! Well I kept expecting to see “Basil Faulty “ appear any minute! The coffee machine stopped working and no one knew what they were doing trying to fix it! We asked for marmalade a couple of times and each time were were handed honey or apricot sachets!! Then when we went to get cooked breakfast all the components were there but stone cold, congealed (beans)or downright disgusting (eggs) when we asked the waitress she smiled and said “ just choose what you want and plate it then I will MICROWAVE it for you” this was what we were paying £10 per head for!!!!!!! Apparently they had run out of gas canisters for underneath the hot plate! (Bad management) when we left the tables that were dirty when we went in still hadn’t been cleared! And it wasn’t even that busy! There were uneven floors, broken floor tiles,frayed carpet all of which were trip hazards!!!! We didn’t bother attempting to eat in the hotel in the evening! !! Breakfast on the second day was better but I Was very unimpressed with the change of crockery on Sunday it was white Pyrex on mornday it was glass!!!!????? Cups??????

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for taking the time to tell us about your experience at the Mercure Warwick Honiley Court Hotel. I am sorry that your experience was so poor at breakfast, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will be looking at this personally tomorrow and taking the appropriate measures to address the problems you endured, to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Marsh Regional GM

Couples - 15/11/2018 TripAdvisor review
« Let down by service »

This is quite a nice, tidy hotel. The room was fine, clean and well furnished. However, our stay was let down by the service. The staff, when you could find them, whilst being helpful were not proactive in making sure guests were well looked after. We waited some time to check-in despite someone being at the reception desk and in the office. The buffet breakfast was cold and stewed by the time we arrived; tables had not been cleared. Several wines were not available at the bar. Staff management seemed poor or non-existent.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comments. It is obviously disappointing to read this, when the team receive so many plaudits in the normal course of a day. Please be assured that this is not the normal service that our guests can expect to receive and I will be addressing your comments with the team, to ensure that they remain focused at all times, on our customers. I do hope that we might see you return. Kind regards Richard M

Michelle Families - 13/11/2018 AccorHotels certified review
« rude staff »

absolutly disgraceful behaviour from staff

Anonymous Business - 12/11/2018 AccorHotels certified review
« Mr »

Room 46 where I stayed was a disgrace, Windows rotten and did not shut propley and the bathroom was a total disgrace. Tiles loose on floor,taps dripping and not working as they should, toilet flush faulty,chrome in the bath coming off and the shower head. It looks like it all needs ripping out. Never stayed in a Hotel like it. The only good point was the staff .

Our hotel has responded to the review
Our hotel has responded to the review

Dear DARREN W., Thank you for taking the time to tell us about your experience at the Mercure Warwick Honiley Court Hotel. I am sorry that you found your room in such a state. I am reviewing that specific with the team on site this week so that no future guest has this experience. I can assure you that this is not typical of the accommodation at Honiley Court Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Marsh Regional General Manager

Joanna Families - 11/11/2018 AccorHotels certified review
« Friendly and comfortable »

The rooms were so much better compared to our previous stay. Staff are very friendly. We were so grateful for the use of a room to get changed after a funeral before our drive home. Only criticism is that I couldn't work out how to get the points for the visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOANNA S., We very much appreciate your comments regarding your stay at the Mercure Warwick Honiley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Do send me your Le Club account number and I will ensure that the points are added for you. In future just provide this number at booking stage or on arrival, and the points are added automatically. Be aware that points are only applicable when bookings ae made directly through the hotel or Accor.com website. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard M

Bill J. Business - 08/11/2018 AccorHotels certified review
« Disappointing »

The heating was faulty, rooms of poor decor, and the food was described by one of our guests as ' like a road side cafe ' . The bar was staffed by a member of untrained staff with a poor grasp of the English language.

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