Mercure Warwick Honiley Court Hotel

The staff were friendly and helpful. However the lounge area was not particularly comfortable. The semi-circular seats were not comfortable at all unfortunately. The outside seating area could do with being more pleasant and comfortable too - a nice seating area with lots of flowers etc. away from the main road would be good.

My stay was for only 1 night. The room was an excellent size and the bed was incredibly comfortable. The room was very warm, but that wasn't too surprising given the weather the UK is currently experiencing. The bathroom needed a bit of attention; the plug for the sink didn't fit and was useless which is a waste of water. Furthermore, the metal chain it was attached to was so rusty it was leaving rust stains on the white sink. The flush for the toilet worked, but was very loose and had to be used with care. The breakfast offering was good but could do with modernisation. The food was very good, but the containers the hot food were stored in are not very practical. The metal lids were hot and there was nowhere to put them while you served yourself. It meant they were being left either on chairs or on top of the other warming pots (which results in the most irritating of bell-like ringing noises!) There was also a few people waiting for plates for a long 3-4 minutes. For what I needed, the stay was fine. The location was well situated close to the two places I was visiting. Check-in and check-out was quicker than most places I have stayed over 10 years of lots of travel, so I do commend that. With some care, attention and modernisation this hotel has the potential to live up to the normal Accor/Mercure standard. I would normally have raised such points during my stay, but it was so short and I was already rushing by the time I checked out.

Friendly helpful staff. Good breakfast. Evening food poor. Gammon steak was very overcooked.

The place is quiet, comfortable and well refurbished. The staff have been absolutely marvellous in taking great care to access our requests. I would definitely go back to this hotel and I strongly recommend it.

Excellent hotel staff. Not impressed with evening meal.

Access room. Bedside lights didn’t work. No phone despite being told if there were any problems, ring reception. No hairdryer, then one provided with a drawer from which it couldn’t be removed. Housekeeping totally unacceptable, witnessed by member of staff so arranged for room to be re-done. Breakfast non-existent. Under all cloches-1 sausage, spoonful baked beans, no mushrooms, rubber scrambled egg, half a tomato etc. Bread frozen, only one member of staff present. Tables not set. Good thing-staff very supportive re problems.

Staff were excellent couldn’t have been more helpful, the room was a lovely size the bed was a lovely size and very comfortable. They made our dog very welcome. And when we are in the area again it would be our first choice

Accor Website picture did not reflect reality which was that of a hotel that had gone bust & someone was trying to resurrect it. Buildings need urgent refurbishment although bed was comfortable. Dining area smelled greasy and needed an uplift in food range

from checking in to checking out all the staff were fantastic, room was clean and bed very comfortable and spacious

A little annoying to arrive and find no food served on Sunday evening. You need a list of alternative eating places for residents.

All good from check-in to check-out. Excellent breakfast, good staff & great location.

Great thanks

various items in the room did not work, some were "repaired" but not all. TV. but was repaired. Shaver socket did not work, so toothbrush could not be charged. Safe had to be repaired Hairdryer did not work.

Great family weekend away. Lady at reception was extremely helpful with a room mix up that occurred. Nice chatty lady one morning at breakfast (talking about local attractions we were planning on visiting) and helpful man when the coffee machine was playing up!

Great service, friendly staff, very attentive and helpful