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Mercure Hangzhou West Lake 4 stars

TripAdvisor rating 4.0/5 13 reviews
Mercure Hangzhou West Lake
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Ironing room
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hangzhou West Lake

No 3 Zhonghe North Road
Xiacheng District
310006
hangzhou
china

Tel: +8657187388555

Fax: (+86)571/87383553

Contact email

Check-in from 14h00

Check out up to 12h00

  • HANGZHOU SUBWAY :   LINE1 AND LINE2 FENGQI ROAD

  • By plane

    XIAOSHAN INT At 28km / 17.4 miles

  • By plane

    XIAOSHAN INTL At 28km / 17.4 miles

  • By train

    HANGZHOUDONG At 9km / 5.59 miles

  • By train

    HANGZHOUDONG At 9km / 5.59 miles

GPS :30.25939, 120.17133

Our accommodations

The hotel has 292 rooms which feature classic French design and comprehensive facilities. Free high speed WIFI is available throughout the hotel.

Standard Room with 1 queen size bed

  • Max. number of persons: ‌3
  • Area: From 20m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk
  • Mini bar with free soft drinks(...)

Standard Room with 1 king size bed

  • Max. number of persons: ‌3
  • Area: From 21m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Mini bar with free soft drinks(...)

Superior Room with 1 king size bed

  • Max. number of persons: ‌3
  • Area: From 23m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Mini bar with free soft drinks(...)

Superior Room with 2 single beds

  • Max. number of persons: ‌3
  • Area: From 23m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Mini bar with free soft drinks(...)

Deluxe Room with 1 king size bed

  • Max. number of persons: ‌3
  • Area: From 23m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Mini bar with free soft drinks(...)

Deluxe Room with 2 single beds

  • Max. number of persons: ‌3
  • Area: From 23m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Mini bar with free soft drinks(...)

Privilege Room with 1 king size bed

  • Max. number of persons: ‌3
  • Area: From 23m²
  • Views: Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Privilege Room with 2 single beds

  • Max. number of persons: ‌3
  • Area: From 23m²
  • Views: Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Our restaurants and bars

WESTERN RESTAURANT

Type of cuisine: International

Located on Level 1, our All Day Dining restaurant blends Western cuisine with Eastern delicacies. It serves a delicious and healthy breakfast, lunch and dinner. Customised buffet options are available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Located on Level 1, our Lobby Bar is the ideal place to connect with friends or business partners over wine, coffee, tea, or snacks. High speed WIFI is available for your convenience.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hangzhou West Lake

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

109 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

13 reviews

So-so

Customer review rating 4.5/5

Tee Solo - 10/06/2019 AccorHotels certified review

Room was fine, but only Chinese TV channel are available. Didn’t realised final payment for the room was 10% extra than the amount stated during booking.

Pleasant - friendly

Customer review rating 4.5/5

Nicos M. Solo - 07/06/2019 AccorHotels certified review

The staff was friendly, 2-3 receptionist spoke english and were trying to help with directions etc. Value for money definitely, and rooms were clean and modern.

Beautiful View

Customer review rating 4.5/5

Witsings W. Friends - 14/05/2019 AccorHotels certified review

the most impressed is the view of westlake. wonderful scene, wonderful stay.

-

TripAdvisor rating 4.0/5

Wanderer15486272078 Family - 07/04/2019 TripAdvisor review

The staffs are very friendly and helpful, is modern type of room and the bed very comfortable. Despite it just near to the busy highway, the soundproof is very good, I barely hear any noise. Location is pretty strategy not far from west lake, shopping mall etc The nearest subway station is approximately 8 minutes away.

Mr

Customer review rating 4.5/5

W. C. W. Couples - 27/03/2019 AccorHotels certified review

Always courteous and helpful. In particular helping to get taxi everyday and find out how to go to Shaoxing by high speed rail.

the parking garage is not that good

Customer review rating 4.5/5

Zhibing Solo - 16/03/2019 AccorHotels certified review

i like Mercure Xixi hotel in Hangzhou more than this one

Obvious flaws in both service and hardware

Customer review rating 4.5/5

Johnny H. Couples - 11/03/2019 AccorHotels certified review

1. Windows cannot be sealed. Main road nearby made these rooms full of traffic noise. 2. Receptionist ask us to pay more for a window sealed room. 3. After back to Beijing, I found a bottle of my perfume (The One, D&G) has been left in the room. The hotel didn't call to inform me. While I called to check, and the feedback is not found in my room. Really problematic cleaning service. PS. Although I like the good location, comfy bed and the nice shower, I guess I will go back to IHG or SPG next time just to be safe.

Customer review rating 4.5/5

Zoe Friends - 11/02/2019 AccorHotels certified review

I have to say I thought I would have a very good experience based on my previous one, but in fact I'm really not happy, especially for the reception called Taylor without smile and even a bit impatient. At the very beginning, she can't find my reservation quickly, and then she told me I can only get a very lower floor room and near the road, that would be a noisy night. But I can get a better floor room and upgrade this time if I pay for a membership card for Huazhu Group. Ok, let's say, CNY 49.00 is really not expensive for room upgrade, and of course I can get 8% discount next time, but I'm really not happy...You can tell me I can get the room upgrade if I pay another CNY 49.00, maybe that would be another story.

Good location, good service, good experience

Customer review rating 4.5/5

Anonymous Business - 31/01/2019 AccorHotels certified review

This is my second times to stay, and Good Experience in this hotel!

Very modern hotel. Great staff. A couple of changes would make it even better.

Customer review rating 4.5/5

Phil Business - 22/01/2019 AccorHotels certified review

TV very hard to understand for non Chinese. An overseas news channel would be good - CNN/BBC Why not have an automatic cappuccino coffee maker in the breakfast area. With English and Chinese labels?

Good location, neat room.

Customer review rating 4.5/5

C Solo - 09/01/2019 AccorHotels certified review

Small and tide room, lovely toilet.

Excellent hospitality

Customer review rating 4.5/5

K B. L. Business - 25/12/2018 AccorHotels certified review

Front desk was first class. Housekeeping was very good. Room was small though. But price was good.

New facilities

Customer review rating 4.5/5

Ben N. Families - 15/12/2018 AccorHotels certified review

brand new hotel, good facilities and location

Customer review rating 4.5/5

K. K. Friends - 26/11/2018 AccorHotels certified review

overall was satisfactory except the wifi connection part. for overseas guess it can be a disaster experience where mercure needs a local mobile number to activate the wifi code. just wonder it is necessary ?

Dear K. K., Thank you for taking the time to tell us about your experience at the Mercure Hangzhou West Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Friendly hotel in Hangzhou

Customer review rating 4.5/5

Christina Y. Friends - 13/11/2018 AccorHotels certified review

It's a friendly hotel with nice staff. The hotel is not a big one and it's at the fringe of the city area.

comfortable but something short

TripAdvisor rating 4.0/5

dadwiz Business - 04/11/2018 TripAdvisor review

The room was comfortable and clean. I loved staying at the hotel. But there was something short like language barrier of staff and little choice of eating facility. Temporary parking space in front of the hotel was too small.

A Pleasant Stay Mercure Hangzhou West Lake

Customer review rating 4.5/5

Alex S. Couples - 02/11/2018 AccorHotels certified review

Holly, the front desk officer was very nice & efficient during our un-scheduled 1-night stay in Hangzhou. Our room was clean & quiet. We enjoyed our breakfast. We had a pleasant stay.

Nice room and friendly staff

TripAdvisor rating 4.0/5

wingyin664 Couples - 27/09/2018 TripAdvisor review

Modern style designed hotel. Hotel staff are nice and friendly. Room is new, clean and tidy. We enjoy staying here. The road outside the hotel is under construction, a bit noisy outside but if we stay in the room, sound insulation is good enough that we are not being disturb.

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