Hotel - Mercure Hangzhou West Lake
Mercure Hotel Mercure Hotel

Mercure Hangzhou West Lake

3.5/5 9 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 251.76 CNY Non member rate
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Ironing room

Leisure and activities

  • Fitness centre


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 10:00-22:00
    • Opening hours : Week-end 10:00-22:00

Business services

  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The hotel has 292 rooms which feature classic French design and comprehensive facilities. Free high speed WIFI is available throughout the hotel.

  • 292 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 72 reviews

Our guest reviews for Mercure Hangzhou West Lake

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 9 reviews
Zoe Friends - 11/02/2019 AccorHotels certified review

I have to say I thought I would have a very good experience based on my previous one, but in fact I'm really not happy, especially for the reception called Taylor without smile and even a bit impatient. At the very beginning, she can't find my reservation quickly, and then she told me I can only get a very lower floor room and near the road, that would be a noisy night. But I can get a better floor room and upgrade this time if I pay for a membership card for Huazhu Group. Ok, let's say, CNY 49.00 is really not expensive for room upgrade, and of course I can get 8% discount next time, but I'm really not happy...You can tell me I can get the room upgrade if I pay another CNY 49.00, maybe that would be another story.

Anonymous Business - 31/01/2019 AccorHotels certified review
« Good location, good service, good experience »

This is my second times to stay, and Good Experience in this hotel!

Phil Business - 22/01/2019 AccorHotels certified review
« Very modern hotel. Great staff. A couple of changes would make it even better. »

TV very hard to understand for non Chinese. An overseas news channel would be good - CNN/BBC Why not have an automatic cappuccino coffee maker in the breakfast area. With English and Chinese labels?

C Solo - 09/01/2019 AccorHotels certified review
« Good location, neat room. »

Small and tide room, lovely toilet.

K B. L. Business - 25/12/2018 AccorHotels certified review
« Excellent hospitality »

Front desk was first class. Housekeeping was very good. Room was small though. But price was good.

Ben N. Families - 15/12/2018 AccorHotels certified review
« New facilities »

brand new hotel, good facilities and location

K. K. Friends - 26/11/2018 AccorHotels certified review

overall was satisfactory except the wifi connection part. for overseas guess it can be a disaster experience where mercure needs a local mobile number to activate the wifi code. just wonder it is necessary ?

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. K., Thank you for taking the time to tell us about your experience at the Mercure Hangzhou West Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Christina Y. Friends - 13/11/2018 AccorHotels certified review
« Friendly hotel in Hangzhou »

It's a friendly hotel with nice staff. The hotel is not a big one and it's at the fringe of the city area.

Business - 04/11/2018 TripAdvisor review
« comfortable but something short »

The room was comfortable and clean. I loved staying at the hotel. But there was something short like language barrier of staff and little choice of eating facility. Temporary parking space in front of the hotel was too small.

Alex S. Couples - 02/11/2018 AccorHotels certified review
« A Pleasant Stay Mercure Hangzhou West Lake »

Holly, the front desk officer was very nice & efficient during our un-scheduled 1-night stay in Hangzhou. Our room was clean & quiet. We enjoyed our breakfast. We had a pleasant stay.

Couples - 27/09/2018 TripAdvisor review
« Nice room and friendly staff »

Modern style designed hotel. Hotel staff are nice and friendly. Room is new, clean and tidy. We enjoy staying here. The road outside the hotel is under construction, a bit noisy outside but if we stay in the room, sound insulation is good enough that we are not being disturb.

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