Hotel - Rixos Sungate
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Rixos Sungate Hotel

4.2/5 1,926 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access (Paying)
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In
    • Late Check Out
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Indoor unheated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Tennis
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Beach and water sports
    • Boat excursions (Paying)
    • Jet skiing (Paying)
    • Pedal boat (Paying)
    • Private beach (Paying)
    • Snorkelling/Scuba diving center

Catering

  • Breakfast
  • 20 restaurant(s)
  • 25 bar(s)

Business services

  • 20 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 1,094 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • TV room service ordering
    • Computer
    • Fax machine
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • RJ 11 outlet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.2/5 AccorHotels Rating 1,926 reviews

Our guest reviews for Rixos Sungate

100% genuine reviews from our guests

Find out more
Alina Couples - 18/09/2018 AccorHotels certified review

Great, really enjoyed our time there!

Tatiana V. Families - 17/09/2018 AccorHotels certified review
« Satisfied »

Friendly and welcoming staff. Great service. Intertement adn sport facilities were great. The food is exelant.

Mirsada Families - 17/09/2018 AccorHotels certified review
« Food was excellent. Baklavas were divine. VIP on the beach is rip off. Hotel is old and we were really lucky yo have Tayfun in the night shift and he offered us very nice newly renovated accommodation. »

It was really horrific what i was offered upon arrival and then not letting baby in the room before all amount is payed is very unhuman. i dont know who would bring baby of 2 months and risk of not paying hotel and risk to get thrown out .. in turkey. Fly from Belgium and then risk of not paying the room. Another issue i had was that i was clearly requesting rooms without carpet because my grandchild is alergic on carpet .. and i still got it. and I payed only that security fee.It was really bad expirience but then Tayfun was very reasonable and found half solution to offer us renovated appartment but part for me and baby was still ok but for kids was awfull. other side was withpout net and we were afaraid to keep dppr open during night and also during the day because of horrific smell in front of that appartment. SO we shorten our stay from one week to 3 days and we chnage hotel and went to MAsmavi in belek. and really huge difference in accomodations .. those appartmùents are all vip comparing to rixsos.. And all seems old and not maintained .. dirty .. to many people were smoking around so its not well separated ..;i was still very happy with service and all people were really very very nice ..many were speaking english. we were told that Turkish restaurant was free then because we had chnaged reservation we had to pay.. i was surprised with all additional payments .. but i was happy that i was there ... it was worth ..

Olga G. Families - 17/09/2018 AccorHotels certified review
« Charged for extra person and getting no feedback from hotel team »

We reserved Family Lake House at Rixos Sungate from Sept 11 till Sept 15, initially for 5 persons. Unfortunately, fifth person had blood pressure stroke few hours before flight and could not travel. We arrived about 11pm on Sept 11 and informed night shift receptionist that we are four guests only. He told us he would charge for five and tomorrow morning we can fix the difference with day reception. He recorded that we are four guests. Next morning, we explained the situation to the manager at reception, who told us that he could not help us and we should change reservation online, but the hotel is overbooked and prices went up. I went back to my room and checked online. The reservation could not have been changed online and the message on website was to contact hotel representative. We also checked prices for 4 nights period from that day and the prices were exactly the same as when we booked our stay. So the information manager gave us was not truthful and it gave us an impression of him not willing to address our issue. I then sent email to su… on Sept 13 and received response from Veronika Solomonova asking for details. Since then I sent two emails explaning the situation, provided the details of our reservation, and also screenshots with price for 4 persons (441 eur/night) and for 5 persons (494 eur/ night). We checked out on Sept 15, and the receptionist could not tell us anything about refund, and we could not follow up to have it resolved as we had to leave to catch our flight. Until today, Sept 17, we still have no any feedback on our case. This lack of handling of our issue and somewhat carelessness and no follow up from management spoils otherwise great experience anyone has your hotel. Thank you and best regards, Olga G..

Anastasia Families - 17/09/2018 AccorHotels certified review
« great rest with few minuses) »

everything was great, really good hotel. the only thing is that every day we have to wait for a table in the restaurant on the beach because there are a lot of people there. we were with a little child and an old woman and it was hard to wait. and after that asked waiters to clean the tables. they were not very quickly. but it is the only minus. all the rest was really cool. thank you

Svetlana R. Families - 16/09/2018 AccorHotels certified review
« A perfect vacation at Sungate »

We enjoyed every day of our staying at the Sungate, everything was perfect, we are glad that we choosed this hotel, we are looking to come-back next year!

Maya Families - 15/09/2018 AccorHotels certified review

the room was not ok, doesn't look like a 5* hotel! the rest was nice, the food and enterteiment very good !

Chris Couples - 15/09/2018 AccorHotels certified review
« Enjoyable location and facilities that is kept well, though lacking in relaxation overnight. »

Really enjoyed the hotel and facilities, though the whole holiday was let down with the noise from the beach bar until 0200 in the morning made more annoying when you see at times there is at best 10 people dancing !

Zulfiye Families - 14/09/2018 AccorHotels certified review
« Dissatisfied »

Explanations regarding activities , support , security was not enough

Caitlin Couples - 12/09/2018 AccorHotels certified review
« Nice »

We had a lovely stay and had a lot of fun but felt that the dining area was extremely chaotic and busy and tables should have been assigned to guests.

Sr Families - 10/09/2018 AccorHotels certified review
« Could do better »

To start with, poor. Shown to room at 2am with out 2 children under 10. The noise from outside was unbearable from the disco. Given room elsewhere but with only 2 beds. Called guest services asking for beds. They never came. After 5 requests in total a bed was brought. It was broken. Another was brought in, which was a frame with wood panels mailed to it. Some nails were hanging off. Told House keeping my child was not sleeping on it. He slept on a mattress on the Floor for a week. Housekeeping never got to us before 5pm an we were often in the room after a day by the pool when they came. Bedding and towels were marked or had holes in them carpets in hall ways were coming away from thresholds providing a trip hazard. Children in dining areas were often using scooters. Other diners seldom disregarded the dress code. If you're going to have rules, at least have the balls to enforce them! Water park needed a good jet wash especially the stairwells. How this is a 5 star is beyond me!

Ms S. Families - 10/09/2018 AccorHotels certified review
« Overall good holiday after a bad start ! »

The room we were first given was in a terrible state of repair, we had a two bedroom family suite. This was really disappointing so we had to complain . However this was then rectified by the manager and we were given a much better room which we were happy with. I understand the hotel is undergoing an update as the decor is somewhat dated within the rooms themselves, so i guess this will hopefully improved over time. The food was very good in all restaurants and was impressed with the amount of choice and consistent quality. Drinks on the whole were nice, we ordered a couple of cocktails but they weren't great, we have stayed in other palaces in Turkey and the quality has been much better. Service we felt was good, mostly friendly staff. Yilmaz in the top floor buffet was excellent , we had a large table of (11) most days and he always helped get us seated and was very attentive. The al a carte restaurants were also really good, plenty of portion size and again we felt well looked after. Amazing entertainment and facilities for all the family with the shows and pool parties. The gym was impressive also. The management seemed good and really helped us enjoy our stay. So thank you for a great holiday. Regards Mr/S S.

Me Families - 08/09/2018 AccorHotels certified review
« Fun, lovely hotel, with great staff. »

We had a fab time food was very good plenty of choice, very clean hotel, great facilities. We were really looked after.

Alesia Couples - 08/09/2018 AccorHotels certified review
« I liked a lot in Rixos Sungate »

In the hotel is always a pleasant atmosphere. Very friendly staff, everything is clean. Very tasty food, but I, personally, would like to see more steamed food :) Beach lifeguards are very helpful and real professionals. Guest service also tried to help us when we found out that we do not have one wheel in the suitcase. So, In any situation in your hotel, we see support. We will come again with pleasure!

Artan P. Families - 06/09/2018 AccorHotels certified review
« Relaxing and entertaining »

It was really nice, very relaxing. The resort was guge and still very organized in the smallest details. Being in contact with nature was one of the things we enjoyed the most.

Ulku Families - 06/09/2018 AccorHotels certified review
« Food was great »

We were 6 people and the room was small for 6 people. The bed was not appropriate for us. All the furniture in the room was very old. The sofa was not comfortable. The lights are not enough, it was very dark.

Mustafa O. Families - 05/09/2018 AccorHotels certified review
« Fantastic »

It was a great experience we had a great time food was delicious and kids had lots of fun

Beth Families - 05/09/2018 AccorHotels certified review
« Wonderful »

Very enjoyable

Anonymous Couples - 04/09/2018 AccorHotels certified review
« Disappointing »

Food variety, availability and presentation was good but food quality was really bad. I almost did not eat food during my stay. After parties are too loud. Every night I had to wait for it to end to be able to sleep. Beach towels were exteremly dirty. You need to buy new towels. There are several other things but the ones I mentioned is very serious. You should immediately work on these. Unfortunately, this hotel is not a top class hotel anymore. What you charge is irrelevant to what you offer.

Wael Families - 04/09/2018 AccorHotels certified review
« Great, wonderful and enjoyable staying »

The resort was amazing we had great and enjoyable time, Gym is amazing sports activity as well day and night party are cool, food was ok, desserts weren't delicious and so poor La Patisserie Restaurant was poor in the type of desserts overall was great vacation in Rixos and one of the best hotel that i have ever been . Stuff friendly and their services are perfect

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