Rixos The Palm Hotel & Suites Hotel 5 stars

Customer review rating 4.5/5 2,422 reviews
Rixos The Palm Hotel & Suites
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+ 17 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Ultra All Inclusive, B&B and Half-Board Offer

  • Unique location on the Palm Jumeirah

  • Outdoor swimming pools

  • Private Beach

  • Beach sports and water sports

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 4 restaurant(s)
  • 4 bar(s)
Leisure and activities
  • Jacuzzi
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Rixos The Palm Hotel & Suites

East Crescent Plog40
Palm Jumeirah
0002
dubai
united arab emirates

Tel: +971423105294

Fax: (+971)423105295

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL At 8.05km / 5 miles

GPS :25.12174, 55.15351

Our accommodations

Majority of the 231 rooms and suites offer at least one balcony with a sea view, while many feature Dubai's iconic skyline as an additional backdrop. In additon to what you'd expect from a five star hotel in Dubai, the resort also provides excellent family accommodation. Decorated in sophisticated shades of cream and gold, accented with dark wooden furniture and flooring, the rooms feature a wealth of comfort and convenience while the deep-soak tubs in each bathroom add a touch of luxury.

Deluxe Room

  • Max. number of persons: 3
  • Area: From 53
  • Coffee/tea making facilities
  • Direct dial telephone

Deluxe Room, Sea View

  • Max. number of persons: 3
  • Area: From 55
  • Coffee/tea making facilities
  • Direct dial telephone

Premium Room, Garden View

  • Max. number of persons: 4
  • Area: From 65
  • Coffee/tea making facilities
  • Direct dial telephone

Premium Room, Sea View

  • Max. number of persons: 4
  • Area: From 65
  • Coffee/tea making facilities
  • Direct dial telephone

Wellness Double Room

  • Max. number of persons: 2
  • Area: From 55
  • Coffee/tea making facilities
  • Direct dial telephone

Courtyard Room

  • Max. number of persons: 3
  • Area: From 53
  • Coffee/tea making facilities
  • Direct dial telephone

Junior Suite, Sea View

  • Max. number of persons: 4
  • Area: From 70
  • Coffee/tea making facilities
  • Direct dial telephone

Senior Suite, Sea View

  • Max. number of persons: 5
  • Area: From 90
  • Coffee/tea making facilities
  • Direct dial telephone

Two Bedroom Senior Suite

  • Max. number of persons: 6
  • Area: From 150
  • Coffee/tea making facilities
  • Direct dial telephone

King Suite, Panoramic Sea View

  • Max. number of persons: 6
  • Area: From 380
  • Coffee/tea making facilities
  • Direct dial telephone

Executive Grand King Suite Penthouse

  • Max. number of persons: 9
  • Area: From 580
  • Coffee/tea making facilities
  • Direct dial telephone

Family Suite

  • Max. number of persons: 5
  • Area: From 80
  • Coffee/tea making facilities
  • Direct dial telephone

Two Bedroom Family Suite

  • Max. number of persons: 6
  • Area: From 215

Three Bedroom Family Suite

  • Max. number of persons: 8
  • Area: From 250

Four Bedroom Penthouse Suite

  • Max. number of persons: 9
  • Area: From 370

Four Bedroom Pool Suite

  • Max. number of persons: 9
  • Area: From 370

Five Bedroom Pool Suite

  • Max. number of persons: 9
  • Area: From 400

Our restaurants and bars

L OLIVO RISTORANTE

Type of cuisine: Italian

If you're looking for a romantic restaurant, then this elegant venue staffed by an award-winning team provides a delectable choice of traditional Italian and Mediterranean-inspired dishes.

Dinner

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AEGEAN RESTAURANT

Type of cuisine: International

Set out along the pristine shoreline overlooking the Arabian Gulf and boasting mesmerizing views of Dubai's iconic skyline, Aegean restaurant serves a delectable fusion of mediterranean and oriental seafood dishes.

Dinner

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  • Sat
  • Sun

EL CHIRINGUITO

Type of cuisine: International

Set amongst the crystal blue waters of the Palm Jumeirah, famous Ibiza homegrown gem El Chiringuito invites guests to awaken tired taste buds courtesy of an expertly devised selection of modern, Mediterranean dishes with French and Ibicenco touches.

Lunch

  • Mon
  • Tue
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  • Sat
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Dinner

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A LA TURCA RESTAURANT

Type of cuisine: International

The resort's main restaurant A La Turca presents an open buffet concept that serves a variety of international cuisines including the authentic Turkish cuisine with delicacies such as grills, kebabs, and mezzes from Eastern Anatolia.

Lunch

  • Mon
  • Tue
  • Wed
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  • Sat
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Dinner

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THE BAR

Photo non contractuelle / Strictly non binding

With its eclectic interiors, attentive service and a wide selection of premium beverages, The BAR is a popular spot for both hotel guests and residents of Palm Jumeirah to enjoy a relaxed drink.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HIGHLIGHTS BAR

Photo non contractuelle / Strictly non binding

Whether relaxing by the pool or enjoying sunset cocktails or apéritifs with friends, Highlights Bar offers a wide selection of signature beverages crafted by skilled bartenders.

Lunch

  • Mon
  • Tue
  • Wed
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  • Fri
  • Sat
  • Sun

I CHILL BEACH LOUNGE

Photo non contractuelle / Strictly non binding

Enjoy the views of the glittering skyline of Dubai and Palm Jumeirah from the pristine beach as you savour the rich flavours of our delicious food and drinks menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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  • Sat
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NU AIR SHISHA LOUNGE

Photo non contractuelle / Strictly non binding

Relax in the tranquil ambience and private cabanas of NU AIR Shisha Lounge savouring the exotic aromas of Russian-inspired organic shisha and a wide choice of specially blended organic tea. Enjoy a variety of premium beverages from our wine menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 209

Find out more

Our guest reviews for
Rixos The Palm Hotel & Suites

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,422 reviews

Memorable

Customer review rating 4.5/5

Abdulaziz A. Couples - 09/10/2019 AccorHotels review

My experience was exceptional and memorable, I loved how their staff was super friendly and helpful (especially Ayman and Carl), I also loved every thing their breakfast, pools and beach. The only thing you should consider is the location because it is the last hotel in the palm.

Top quality hotel

Customer review rating 4.5/5

Anonymous Couples - 09/10/2019 AccorHotels review

Great hotel and outstanding service from all , we will be back

Customer review rating 4.5/5

Anonymous Business - 07/10/2019 AccorHotels review

Good. Place and food great. Bedroom - floor already scratched:( and bathroom --- tiles are probably not in an angle that water can drain easily, so long after shower we could hear water dripping down...

Dear Denisa S., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Satisfied

Customer review rating 4.5/5

Murtaza Couples - 07/10/2019 AccorHotels review

Pre arrival - there was no email communication once payment was done at the time of booking except the confirmation. Expect a reminder couple of days before to excite the customer and let us know what to expect Check in - was lovely and well taken care of Room - room was fantastic but lacked certain touches I would expect from a resort. I could not connect my device to the tv to stream. The coffee provided was Nescafé red mug sachets. That’s not acceptable Staff- while most staff were very helpful and kind but they seemed overwhelmed and did offer the level of service expected from a five star hotel. Food - the quality of food was ok but no where the taste required. Very basic dishes and not up to dubai standards Highlight- the staff presented a very nice surprise for my wife’s birthday in our room with flowers and a cake. We really appreciate that gesture Overall - we were really looking forward to the all inclusive experience but don’t feel the experience was worth it.

Dear Murtaza K., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive our guests' feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Not quite 5 star

Customer review rating 4.5/5

Anonymous Couples - 07/10/2019 AccorHotels review

Room was perfect, housekeeping and cleanliness was excellent. All staff were very proessional and friendly.What spoiled it for us was a large proportion of mainly Russian guests letting their children run riot, screaming and shouting, around the hotel. These guests also shouted, swore, and did not adhere to dress code in restaurants. Not the hotels fault but it it spoilt it for your other guests.

Dear Victoria P., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive our guests' feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Hotel Management

Amazing

Customer review rating 4.5/5

Mrs D. C. Couples - 07/10/2019 AccorHotels review

We were welcomed back upgraded to a premium room then as work was above our room we were moved to another room which we were extremely grateful for. As always the staff in the restaurants and pool bars looked after us above and beyond our expectations they were very professional and courteous and remembered we had stayed earlier in the year with our family which was nice so the welcome back was fantastic. Guest relations were very helpful and the housekeeping staff kept our room clean and tidy everyday.

Dear Deborah C., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management
Customer review rating 4.5/5

Dana Friends - 07/10/2019 AccorHotels review

good relaxing time, amazing international kitchen, friendly staff , tasty cocteils , clean rooms

Dear Bohdana K., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

thanks for accor hotel for continous caring

Customer review rating 4.5/5

Dr.ali Couples - 06/10/2019 AccorHotels review

in general it is verygood

Dear Dr. Ali A., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. Receiving a warm welcome during check-in often times sets the tone for a great stay. Unfortunately, it was brought to my attention that we fell short of meeting your expectations when you arrived at Rixos The Palm. In order to better uphold our commitment to deliver exceptional service to our Elite members, from arrival to departure, I have shared your feedback with the reception team in order to improve our arrival process. Thank you for being a Platinum Member and we hope to welcome you again whenever your travels bring you back to Dubai. Kindly let me know prior your next arrival and I will be delighted to make sure you receive warm welcome and room upgrade and also to invite you for brunch or dinner as a sign of our commitment and appreciation. If I may be of any further assistance or if you have additional feedback you would be willing to share, please don’t hesitate to contact me. Warmest regards, Maryia Guest Relations Manager Rixos The Palm Dubai

First holiday to Dubai

Customer review rating 4.5/5

Kirsty Couples - 06/10/2019 AccorHotels review

Amazing location of the hotel and experience of staying on the Palm Jumeirah. The hotel service was incredible and faultless!

Dear Kirsty M., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Amazing service and experience

Customer review rating 4.5/5

Nikki B. Couples - 05/10/2019 AccorHotels review

Fantastic. Food quality and service amazing. Isa at toro loca is an great asset to the company and made our holiday. He is truly great

Dear Nicola b., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Fantastic

Customer review rating 4.5/5

Jason B. Couples - 05/10/2019 AccorHotels review

Brilliant hotel we could not fault our holiday

Dear Ms. Lisa B., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you soon again in our beautiful hotel. Sincerely, Hotel Management.

Fantastic return to the Rixos

Customer review rating 4.5/5

Keith C. Couples - 03/10/2019 AccorHotels review

Simply superb, after staying last year on the way to the Maldives, we returned to the Rixos to find the already excellent Hotel, has got even better. The service, quality of food in the restaurants, the immaculate surroundings coupled with the simply brilliant staff, who cannot do enough for you and always with a smile on their faces is an amazing achievement. This is without doubt the best resort in Dubai and the ultra all inclusive option and what you get, included with this option, is absolutely amazing. We will certainly return so please keep up the fantastic work.

Dear Mr. Keith C., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback and thank very much for your great rating for the survey. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we definitely looking forward to welcome you back. Sincerely, Hotel Management.

Mrs

Customer review rating 4.5/5

Melissa A. S. H. Couples - 03/10/2019 AccorHotels review

My experience in the Rixos hotel in the plam Dubai was outstanding from the cleanliness to the service within the hotel and outside at the pool and beach was fantastic I couldn’t fault anything and can not wait to return hopefully next year . This was my first time in Dubai and it definitely won’t be my last and I will definitely be returning to the Rixos to stay when I do return .

Dear Ms. Melissa S., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

Amazing hotel where the staff go above and beyond!!

Customer review rating 4.5/5

Mr.stuart N. Couples - 02/10/2019 AccorHotels review

Very enjoyable,relaxing and a pleasure!The staff in the hotel and I chill around the pool deserve a special mention!

Dear Erica E., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback and thank you very much for your maximum rating with the survey. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

Overall it was great

Customer review rating 4.5/5

Shirley Families - 02/10/2019 AccorHotels review

Our experience was great.

Dear Ms. Shirley H., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive valued feedback and we are sorry to know that you did not meet your expectations with hotel wi-fi connection. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

Fantastic stay really clean and wonderful staff

Customer review rating 4.5/5

Kim W. Couples - 02/10/2019 AccorHotels review

Little slow at booking in ! But I couldn’t fault anything everywhere was always clean the restaurants tables cleaned and staff very attentive drinks sometimes a little slow no problems booking into specialised restaurants in the evenings the beach plenty of sun loungers with umbrellas lovely touches of iced buckets with bottles of water

Dear Mr. W., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback how ever we are sorry to know that you did not meet your expectations with some points. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

Excellent

Customer review rating 4.5/5

Mr R. B. Couples - 02/10/2019 AccorHotels review

Every thing was excellent all staff , housekeeping, food we were very well looked after

Dear Mr. Ross b., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback and we are delighted to know that you have experienced all the hotel facilities and services in true 5 star level. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

Great hotel and friendly staff

Customer review rating 4.5/5

Louise S. Couples - 02/10/2019 AccorHotels review

Great staff who accommodated our every needs in a friendly and efficient manner, nice hotel in a great location.

Dear Louise S., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback and thank you so much for all your valued comments and ratings. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

Wonderful Stay

Customer review rating 4.5/5

Wayne J. Couples - 01/10/2019 AccorHotels review

Our experience was fantastic, the entire hotel staff were welcoming, friendly and could not do enough for you, nothing was to much trouble. This made our entire stay pleasurable and relaxing.

Dear Wayne j., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Most disappointing trip to Dubai so far

Customer review rating 4.5/5

Mr J. Couples - 01/10/2019 AccorHotels review

Stayed here for our honeymoon and would not recommend the hotel to anybody. Room was nice until the batteries in the safe died. Got taken to the workshop to witness the safe get angle grind cut open. No health and safety. Could of easily been injured. Luckily for me my wife didn’t have to go in the workshop but what would of happened if it was an elderly couple or female on their own? Duty manager on night shift not helpful But manger on day was better. Escalated to general manager Was given a massage treatment to say sorry. Food and drink is of a very poor standard. Ended up eating out of hotel a couple of nights and even stayed at a different hotel for the night to get away.

Dear Mr. j., Warmest greetings from Rixos The Palm Dubai. Thank you very much for having stayed with us and for sharing your valuable feedback. It was a great pleasure meeting you and Mrs. j. on 29.09.19. Please once again accept my deepest apologies for the shortcomings mentioned and please stay assured that management team took appropriate actions to avoid any kind of repetitions of such situations in future. As we discussed the videos shared by you via WhatsApp were shared with General manager and respective department head as well. I would like to once again express my gratitude for taking time to share your comments and would like to assure that I do remain attentive to any questions or inquiries you may have both via email or WhatsApp. My warmest greetings to Mrs. j.! Best regards, Birles
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