Mercure Carlton Rioja 4 stars

TripAdvisor rating 3.5/5 651 reviews
Mercure Carlton Rioja
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Room 1

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Hotel extras

  • In the center of the city, a 6-minute walk away from Calle Laurel

  • 328 yards (300 m) from the bus station

  • Free WIFI throughout the hotel

  • Enjoy a welcome glass of wine on arrival

  • Upstairs terrace with views of Gran Via

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Carlton Rioja

Gran Via De Don Juan Carlos I
Numero 5

Tel: +34941242100

Fax: (+34)941243502

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BILBAO At 147km / 91 miles

  • By train

    TRAIN STATION At 0km / 0 miles

GPS :42.4626615, -2.446030299

Our accommodations

Single room

  • Max. number of persons: 1
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Standard room for 2 people with twin beds

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Standard triple room with three single beds

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Junior Suite

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water

Our restaurants and bars


Type of cuisine: International



Photo non contractuelle / Strictly non binding



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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 180

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

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Our guest reviews for
Mercure Carlton Rioja

100% genuine reviews from our guests

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TripAdvisor Rating 3.5/5

651 reviews


TripAdvisor rating 3.5/5

rohit7952 Family - 06/10/2019 TripAdvisor review

Excellent property within 5 minutes walking distance of all the action in town, yet secluded enough to not be woken up by the crowds in Calle Laurel in case you decide to sleep early. Slight hiccup during check in when they gave us the wrong kind of room vs what was booked, but that was remedied shortly. Didn't get a chance to sample the breakfast even though it looked nice.

long weekend

TripAdvisor rating 3.5/5

trevorn34 Couples - 23/09/2019 TripAdvisor review

Hotel was nice, in a good position for the old town, bedrooms were a good size, no safe in room but reception have safe storage. Big dissapointment is no complimentary drink although accor silver member was told only gold and platinum members !!! Not what it says on accor websites !!! Lady on reception very nice and would possibly stay again if they sort the drinks issue

So hard to find!

TripAdvisor rating 3.5/5

C P Friends getaway - 17/04/2019 TripAdvisor review

Even with a GPS and asking several people, the hotel is so well hidden and no Mercure sign visible that it proved very difficult to find. Then, having asked for a parking space weeks in advance, we were told there were none available and we would have to go to an underground public car park. No trollies available to transport luggage and nowhere to park outside the entrance. Poor reception.

Dear customer, we regret that your experience to find our hotel, but our city ​​council laws are very strict about that, and it's impossible to change this extreme. Thank you for taking the time to write your review.

Tour de Michelin 2

TripAdvisor rating 3.5/5

danny r Couples - 01/10/2018 TripAdvisor review

Place is very nice location just perfect only minus point would be for information on parking regarding vehicle size.Room and bed are great.As a gold member welcoming package was very nice.Didn't have breakfast at hotel but next door have a great coffee.

Thank you. Your opinion is very important for us. We hope see you soon.

Good location

TripAdvisor rating 3.5/5

filippoa891 Family - 27/09/2018 TripAdvisor review

Nice hotel. Clean rooms and quiet. A pleasant stay during a busy period. A safe in the room would have nice. Location close to the old town and plenty of eating options close by. Also nice part of the city.

Thank you for your opinion. It´s very important for us. We hope see you soon. Greetings.

Classic hotel in good location

TripAdvisor rating 3.5/5

pd0miny Couples - 26/07/2018 TripAdvisor review

We received a spacious room which was well furbished. Due to my loyalty with Accor we also were pleasantly surprised by a beautiful range of fruit which appeared on our first evening! The hotel is very much classic in style (and music!) and there was a feel if calm and peace. It was well located only 10 minutes walk from the centre. There was a wide range of delicious food for breakfast. Parking was available beneath the hotel. Space was tight but fine.

Good hotel

TripAdvisor rating 3.5/5

ron_sparrow Couples - 15/06/2018 TripAdvisor review

Hotel room was of a good size and spotless. The only thing letting the stay down was at checkout since the receptionist person could not seem to operate the card payment system, saying my cards were invalid - which was total nonsense since I used my credit card just before booking out and at a petrol station immediately afterwards. I ended up paying cash since the receptionist person seemed indifferent to his inability to take card payments!!


TripAdvisor rating 3.5/5

pamrest Couples - 12/06/2018 TripAdvisor review

Enjoyed our stay, Helpful staff, nice room with comfortable bed. Car park is small so if you have a large car, book space 23 which was great for our estate. The lady receptionist who checked us in was very helpful with information about the town. Would definitely stay again.

Personnal stayin Logrono

TripAdvisor rating 3.5/5

michaelpK8744HO Family - 20/05/2018 TripAdvisor review

Very good quality of the bed and the room. A the right position downtown the city. Excellent wifi connection for computer or Ipad. The reception seems to little and not in accordance with the standing


TripAdvisor rating 3.5/5

ndimitrova Business - 15/05/2018 TripAdvisor review

Very clean rooms. Well decorated and maintained. Staff is very polite and helpful. My only concern was that breakfast started as of 7:30h, which was too late for my timings. Would be useful, if there were slippers and shampoo .

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