Hotel - Del Mar Hotel

Del Mar Hotel

Selected by AccorHotels
4.0/5 1,169 reviews
All hotels in Aracaju
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
From
From 199.50 BRL Non member rate
From 199.50 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air Conditioning
  • Reception open 24 hours a day

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
See all services

Hotel location

Our rooms

  • 113 rooms
  • 4 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Our guest reviews for Del Mar Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,169 reviews
TripAdvisor review
Family - 01/02/2017
« Very good »

The experiente was Very good é excelente. The location Very good haviam all restaurante Very close to hotel. My familly LinkedIn of tours, te agencies erre well negar the hotel accommodations although simple more well cared for, also a beautyfull poll eita a bar with várious types of snack recompensa families

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Sergio Agradecemos os seus comentários no seguimento da sua estada no Mercure Aracaju Del Mar. Foi com prazer que recebemos seus comentários e não deixaremos de partilhá-los com toda nossa equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço memorável. Na expectativa de lhe acolher de novo, queira aceitar os nossos melhores cumprimentos.

TripAdvisor review
Marco Milos P Business - 19/12/2016
« Horrible experience »

Worst experience ever at this same hotel and also worst in life in any Accor Hotel worlwide. No air conditioning. Dirty pillows an stif matress. Sold as double size bed and after paying in reception personnel rejected to fix any of my requests. I've been at this hotel on all my previous trips but other personnel/management cared about all much better than this time. In a location with 35 deg C ambient you cannot think of a Mercure without air and room in horrible condition. I finally asked money back to go to Ibis and was declined...a complete NOT RECOMMENDED HOTEL & SERVICE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco, Thank you for taking the time to tell us about your experience at the Mercure Aracaju del Mar Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

TripAdvisor review
Family - 04/12/2016
« Holidays in Aracaju »

Great location and easy access to the most important points of Aracaju. Staff the hotel are very helpful and efficient. Breakfast was very good and with many varieties, Infra-structure of the hotel very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear We very much appreciate your comments regarding your stay at the Mercure Aracaju Del Mar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Couples - 18/11/2016
« Great Location and Staff »

This Hotel is located in a very good area and has a great and helpful staff. But it needs a general renovation. The whole building needs to be renovated and updated, the rooms as well. The breakfast was fine but for the price it could be much, much better. I do hope the building will get the changes it needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jlhoeffel, We very much appreciate your comments regarding your stay at the Mercure Aracaju del Mar Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

TripAdvisor review
henrique368 Business - 23/10/2015
« Very Good »

Hotel in a great location for turists, but a little distant from the center. On the other hand it is located a few minutes from the airport. Close to the hotel we can find nice restaurants, but the most part of then only work in the eveing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Henrique We very much appreciate your comments regarding your stay at the Mercure Aracaju Del Mar Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Enio Grassi

TripAdvisor review
marcella2109 Family - 02/11/2014
« The best staff ever »

The staff is the best! We were very well received and supported! The location is very good, easy to come and go. The hotel needs to be refurbished in some areas, but it doesn't mean it's not a good place to stay in. The only thing I beleave it needed to have an improvement as soon as possible is the air conditioning inside the room, it's noisy!

TripAdvisor review
David R Business - 14/09/2014
« Nice Hotel! »

This is a nice hotel on the privilege floor. Through a mixup at the front desk - our reserved privilege room was given away before we arrived and we were given a standard room. Three days later we got the privilege room and it is MUCH nicer. The pool and grounds are very nice and the location is very good!

TripAdvisor review
Fabio M Friends getaway - 04/09/2014
« Good »

Good, but do not expect something very different than the famous hospitality Aracaju, something like Curitibana hospitality, or bad. The hotel is well located, has ample facilities, well decorated and clean, but the service café and restaurant are expensive and the service, as said earlier, leaves much to be desired. Nor have my drink of welcome, a shame!

TripAdvisor review
Luiz M Family - 05/06/2014
« TOTAL FAIL »

Two knightmare nights 23rd to 25th May 2014, no refrigeration at rooms even after three room changes with my wife and 4 years old son (one of them at 11pm). No excuses or information from the main desk. At check out I was informed they´d not charge for the stay. But it´s still on my cradit card..! After 10 days and no answers to my e-mail I decided to file a claim at Court. NO MORE AT THIS TERRIBLE PLACE.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your feedback. I would like to apologise for your recent experience at the Mercure Aracaju Del Mar. This is not the service we strive to provide our guests. I will be sure to discuss these issues with my team. Kind regards, Marco Schonert - Hotel Manager

TripAdvisor review
Hugo Y Solo travel - 17/11/2013
« The worst Mercure »

I booked months in advance. When I arrived I was told that they had no room with double bed, one with two single beds and just after 2 pm (check in), were 12 am, I went to lunch and to return the problem continued. I got this option, poiis would change later. Only happened the next day. Lacked towel service at the pool in the morning and the waiter service is weak because there was only one. The worst is that I found a cockroach in the bed after getting out of the bath. Reception service was slow because there was a Congress of Anesthesiology and the hotel and the city of Aracaju were not prepared to receive so many people. The Mercure worst I've ever been. Only thing good is the location. Would not recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugo, Thank you for taking the time to write a review about your recent stay at Mercure Aracaju Del Mar. I apologise sincerely that your stay did not meet your expectations on this occasion and I have sent you a private message requesting contact details so that we can discuss directly with you. Marco Schonert - Hotel Manager

TripAdvisor review
Business - 31/07/2013
« Good hotel »

People offered me a bad room. It was on the first floor and with external access to the room (emergency access). I asked for another room, they were reluctant slightly but moved me to a good room. They should explained me what the activities the hotel offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, Thank you for taking the time to write a review about your recent stay at Mercure Aracaju Del Mar. I am very pleased to hear that you enjoyed your stay and that the staff were able to assist you to make your stay more comfortable.Thank you for choosing to stay with us and we hope to see you again in the future. Marco Schonert - Hotel Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 199.50 BRL Non member rate
From 199.50 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 1.2 km ibis budget Aracaju
ibis budget Aracaju
From
From 89.00 BRL Non member rate
From 89.00 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 4.7 km ibis Aracaju
ibis Aracaju Hotel
From
From 129.00 BRL Non member rate
From 122.55 BRL Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 7.6 km Prodigy Beach Resort & Conventions Aracaju
Prodigy Beach Resort & Conventions Aracaju
From
From 249.00 BRL Non member rate
From 249.00 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in ARACAJU
See rates