Hotel - Novotel Sarajevo Bristol
Novotel Hotel Novotel Hotel

Novotel Sarajevo Bristol Hotel

4.5/5 463 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 83.97 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SARAJEVO AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 154 reviews

Our guest reviews for Novotel Sarajevo Bristol

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 463 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Maksym Families - 03/12/2018 AccorHotels certified review
« Superb hospitality »

Perfect room, great breakfast, superb attention from the staff.

Rachid Business - 26/11/2018 AccorHotels certified review

Lovely hotel for business and leasure trips. Very friendly staff, ready to help at any time, spacy and clean room, decent breakfast. Good location, not so far from the center and even to the airport.

Anonymous Solo - 23/11/2018 AccorHotels certified review
« novotel sarajevo »

A very good Hotel to stay in.Rooms are comfortable breakfast is plentiful,gym/pool area well equiped.Hotel is handy to trams to and from old town.Staff friendly and helpful.Suggest a room desk light would help.

Anonymous Business - 20/11/2018 AccorHotels certified review
« Nice and quite hotel »

Excellent in many ways.

Loreta Business - 12/11/2018 AccorHotels certified review
« A nice experience »

Comfortable, clean, quiet.

Marwan R. Solo - 07/11/2018 AccorHotels certified review
« Nice stay! »

all was ok.

Steve Solo - 06/11/2018 AccorHotels certified review
« Standard Novotel hotel »

Spacious, clean bright hotel. Bus from the airport stops close and there are also tram stops close by. Swimming pool, sauna and steam room are excellent. Breakfast was varied and very good. I ate at the hotel one evening and the food was good but I was surprised to find that no alcohol was available - I like to sample local beers when I go travelling so not being able to do this was a disappointment.

Mark Friends - 25/10/2018 AccorHotels certified review
« Fantastic »

First class customer service. Great location, staff and breakfast to start the day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark Andrew M., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Novotel Team

Robin L. Families - 19/10/2018 AccorHotels certified review
« Nice stay and supportive staffs »

During the second day at our stay at Sarajevo, our wallet had been stolen and all of us documents, cashes, and credit cards had gone away! Afterwards, the hotel was extremely kind to send us a car and a guy who was also helpful to lead us to the police station and did their best in helping us out. We would appreciate for everyone in the hotel especially the front team in the lobby. Without your senseless assistance and warm heart comforts, we cannot imagine how worse the situation was! We would definitely recommend Bristol and come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guohuibin L., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Novotel Team

Hugh P. Business - 19/10/2018 AccorHotels certified review
« Sarajevo revisited! »

Glad to have a 2nd opportunity to visit & explore Sarajevo - geographically & historically. Novotel staff once again very professional, polite & helpful. My thanks to them for room upgrade. Novotel location not ideal but public transport (trams) very convenient nearby; nonetheless, long-distance bus & railway stations, Avaz Twist Tower, Historical & National Museums, Tito's Café, Parliament, City Center shopping mall are all within reasonable walking distance - albeit without luggage & weather permitting! Shall probably return in 2019!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugh P., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Novotel team

Ali K. Families - 04/09/2018 AccorHotels certified review
« Mr Ali K. »

checkin very slow, room very hot, AC not working, service very slow when called and asked reception, long queues at reception and staff very unfriedly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your feedback to us. We are very sorry to hear that the breakfast did not meet your expectations. We try to serve huge variety of food so all guest can choose what they like the most. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. . Best Regards, Michala Halasova General Manager

Bahadir U. Friends - 03/09/2018 AccorHotels certified review
« No-pre payment honoured »

I stayed at your hotel under the reservation number GDMLCBXD. During check out, front desk told me that I had to make a payment of 196.20 EUR although I showed them a confirmation email from Accor saying there is nothing to pay - it was all prepaid. They said they would talk to Accor and let me know the outcome. They didn't get back to me since but my card is charged by your hotel for 391.74KM. Can you explain what is happening? Secondly - in room 801 wardrobe, I left my brown sweater - Marks & Spencer brand. Did the cleaners find and return it management? How can you send it to me? Regards, Bahadir U.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your feedback to us. I am really sorry that you had many inconviniences during your stay. Please be assured I will follow up on the mentioned issues and get back to you by end of the week. In case that you may have additonal question please contact me directly at e.… I hope that you will stay with us again. Best regards Emina Sehalic Fazlagic Director of Operation

Couples - 01/09/2018 TripAdvisor review
« Good hotel but not cheap... »

Staff throughout visit friendly. The deluxe room was clean, comfortable. The breakfast is delicious. The pool and all the wellness services are on a high level. The hotel is also quite close to Bašćaršija. No alcohol available in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear iakos, Thank you for sharing your experience while staying at Hotel Novotel. I am glad to see that we have meet your expectations during your stay. The entire team is sending best regards to you and we are looking forward to welcome you again to our property. Best regards Emina Sehalic Fazlagic Director of Operations

Alex Business - 31/08/2018 AccorHotels certified review
« Tout magnifique! »

Excellent support from booking to check-out. Thank you to Ilma for her assistance and to all other staff for their friendliness.

Blaz Business - 24/08/2018 AccorHotels certified review

Since Novotel took over this hotel. Hotel because very low quaity hotel and cheap hotel. Staff is friendly but there is visibble that the owners are saving money instead to offer respectfull level of service to guests.

Mijo Families - 15/08/2018 AccorHotels certified review
« Disgraceful and discriminatory »

Felt totally discriminated against.... The guests that where there were absolutely rude and made me non existent by contstantly being pushing before me or interrupting mid conversation with receptionist, which then the receptionist attend to their needs and made me wait like I was nothing. Air conditioning wasn’t working properly.

Mohammed A. R. Families - 08/08/2018 AccorHotels certified review
« Good one »

It was good. I like it. But the people in the reception wanted to give me deluxe room without sofa bed and I booked for one with sofa. They should have checked before doing this.

Graham Business - 06/08/2018 AccorHotels certified review
« Stay was ok but how come your staff don’t know points are deducted when you make the booking and then proceeded to take extra points from my account. They said they would put them back but no and they don’t answer emails. »

Ok it’s a hotel but we have the issue of loosing 80 euro of points as the check out persons didn’t know points deducted and they took extra points from my account. Second it needs to be made clear this hotel is non alcohol. Now I’m not the market, Dubai and other places seem to me are, based on my stay but frankly I expect to get beer or a wine at any hotel I stay at.

Raimondo Friends - 05/08/2018 AccorHotels certified review
« Tutto bene »

Nice esperience with personnel very kind in giving information and directions. Good breakfast but such a confusion with other guests that were that day. Maybe also for this lifts are very slow.

Gill L. Families - 22/07/2018 AccorHotels certified review
« Excellent stay »

Very polite and helpful staff. Lovely, well equipped room and fabulous bathroom. Amazing breakfast with so much choice to suit all tastes. Hotel is well located - it's a nice walk along the river into the old town or there is a good tram service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian L., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrijana Cvijanovic Front Office Manager

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