Hotel - Novotel Sarajevo Bristol
Novotel Hotel Novotel Hotel

Novotel Sarajevo Bristol Hotel

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4.5/5 410 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SARAJEVO AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating Based on 52 reviews

Our guest reviews for Novotel Sarajevo Bristol

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 410 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
B. Business - 09/02/2018
« very friendly and excellent service »

as above

AccorHotels certified review
Adrian Business - 08/02/2018
« Excellent Hospitality »

Kind and positive staff attitude adding value to a good property.

TripAdvisor review
Friends getaway - 01/02/2018
« Great place to stay »

We really liked what this hotel had to offer; the rooms are spacious and clean with comfortable beds. We had breakfast included in our room rate and it is worth every penny, with both international and regional specialities (do try the "umali"!). The breakfast staff were all really service-minded and friendly, they made omelettes, refilled your coffee before you had even noticed that the cup was empty, etc. The staff at the reception were also all friendly and efficient; all spoke good English. Add a lovely pool and a handy location, on the main road into the city centre from the airport with a tram stop just outside and you have, in short, a hotel worth every penny. The only thing that was not worth the cost was the hotel transfer from the airport, it costs more than double that of a normal taxi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magnus G, Thank you very much for taking the time to share your kind review of your recent stay at Novotel Sarajevo Bristol. I am very glad to learn that your stay was great and that you enjoyed our property and services. Thank you for mentioning our staff dedication and efficiency. Stay assured that I will share your valuable review with them. In regards of the price for transportation services please be informed that our prices are comparable to prices in other hotels in our city. We all hope to have the chance to welcome you back in not so distance future. Sincerely, Kenan Kumro Front Office Manager

AccorHotels certified review
Anonymous Business - 26/01/2018
« Pleasure. Comfort. Relaxing atmosphere. »

Polite staff. Superior comfort. Spa centar offers outstanding quality of services.

AccorHotels certified review
Zvonko K. Business - 25/01/2018
« very good »

its nice destination..crew is friendly and profesional..kindly..services are excelence

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zvonko Kremljak, We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Andrew S. Business - 11/01/2018
« Extremely well received. »

I was welcomed and treated very nicely. Staff were very pleasant and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew Sommerville, We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Zoltan Friends - 10/01/2018
« Perfect stay on NYE »

Nice and well-kept hotel. The room was comfortable facing to the riverside. Restaurant was great, Breakfast selection is amazing. It wasn't the best that this is an alcohol-free hotel, especially on the New Year's eve. This night could be an exemption maybe. Spa area is big plus! I would stay here again without hesitation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zoltan Lovas, We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
V. Couples - 09/01/2018
« Great hotel and staff, but expensive parking. »

Great hotel and staff. Wery nice atmosphere, everyone are polite, and have a smile on their face. Amazing food and accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vladika Marijan, We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Miloš Couples - 31/12/2017
« Very comfortable stay for a decent price »

Everything from the entrance, lobby, and hallways to the room and spa center is very clean, pleasant and polite staff, great food, great interior especially the Orient inspired part of the cafe...

AccorHotels certified review
Adnan H. Solo - 23/12/2017
« Best »

This is the beat hotel in the capital of Bosnia and Herzegovina. Great room, great service all good!! Thnak you for everything!

AccorHotels certified review
Miso Families - 16/11/2017
« All great for all recommendations »

Junior Suite Excellent, view (Miljacka) nice Pool Excellent Food Excellent Location, close to the center of city

AccorHotels certified review
Anonymous Solo - 13/11/2017
« Everything was perfect »

Very nice hotel and totally recommended. Room was very quiet, clean, with amazing view and had everything that you need. Breakfast was great, very different options and delicious. Staff in the reception, pool and restaurant very friendly and polite. The experience was totally worth it!

TripAdvisor review
isak_nuhic Couples - 08/11/2017
« Bristol is just wonderful »

I travel a lot for work and have visited many hotels but Bristol Sarajevo definitely stands out. From the rooms to cleanliness and exceptional service. We have been there 2 times and will come back again as soon as possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear isak_nuhic, Thank you very much for sharing your kind review of your recent stay at Novotel Sarajevo Bristol. It is great to learn that your stay was wonderful, and our property and services exceptional. Hope we will have a pleasure to welcome you back in not so far future. Kenan Kumro Front Office Manager

TripAdvisor review
Daniel M Solo travel - 17/09/2017
« A Solid Four Star, but Not Up to Speed on Accor Procedures »

This is a very solid 4-star hotel, but Accor members may be disappointed to find that their status rewards are not automatically granted, you have to ask for everything you are entitled to, even if you spelled it out in my booking. Hence, even though I booked a no-smoking standard room and requested a quiet room away from the elevators, expecting the usual Platinum member upgrade, I was placed in a standard SMOKING room. A asked to be changed and for them to honor my upgrade. They agreed, but only after I explained to them how to locate my status on the booking. They then upgraded me to a non-smoking room next to a very noisy elevator. I suffered through it assuming that they must be very full to have blatantly ignored my request, but when I asked to be moved the next day, I found out that there had actually been plenty of equivalent rooms in quiet locations, including one right next door, they just hadn't bothered to check. Very annoying. Otherwise, the staff was very friendly and eager to help, but not particularly efficient. The breakfast was not very good. The sliced fruit I had was old and slimy, I had to spit it out. I ended up sticking to the safer muesli and coffee. I wouldn't pay for breakfast next time. I also found that what I thought were cigarette burns on the toilet seat were actually dried urine. Not very nice for a 4-star. The hotel is a 45 minute walk from the old town which might be considered a minus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel M, Thank you very much for taking the time to share your review of your recent stay at Novotel Sarajevo Bristol. I would like to personally thank you for staying with us. Please accept my apologies for the various inconveniences you have faced during your stay, and be assured that all your points been taken with the utmost consideration and immediate corrective actions have been already taken, or in process to be implemented with concerned departments and colleagues. The entire team is providing incessant efforts to meet all our guests expectations, and I am sorry that it wasn’t the case on your recent visit and to know that the transition with Novotel brand hasn’t been an enjoyable one which impacted negatively on your experience. Despite this unfortunate situation, we all hope it will not keep you away from visiting us again during your next visit in Sarajevo. Sincerely, Kenan Kumro Front Office Manager

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