Hotel - Novotel Sarajevo Bristol
Novotel Hotel Novotel Hotel

Novotel Sarajevo Bristol Hotel

4.5/5 461 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SARAJEVO AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 136 reviews

Our guest reviews for Novotel Sarajevo Bristol

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 461 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ali K. Families - 04/09/2018 AccorHotels certified review
« Mr Ali K. »

checkin very slow, room very hot, AC not working, service very slow when called and asked reception, long queues at reception and staff very unfriedly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your feedback to us. We are very sorry to hear that the breakfast did not meet your expectations. We try to serve huge variety of food so all guest can choose what they like the most. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. . Best Regards, Michala Halasova General Manager

Bahadir U. Friends - 03/09/2018 AccorHotels certified review
« No-pre payment honoured »

I stayed at your hotel under the reservation number GDMLCBXD. During check out, front desk told me that I had to make a payment of 196.20 EUR although I showed them a confirmation email from Accor saying there is nothing to pay - it was all prepaid. They said they would talk to Accor and let me know the outcome. They didn't get back to me since but my card is charged by your hotel for 391.74KM. Can you explain what is happening? Secondly - in room 801 wardrobe, I left my brown sweater - Marks & Spencer brand. Did the cleaners find and return it management? How can you send it to me? Regards, Bahadir U.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your feedback to us. I am really sorry that you had many inconviniences during your stay. Please be assured I will follow up on the mentioned issues and get back to you by end of the week. In case that you may have additonal question please contact me directly at e.… I hope that you will stay with us again. Best regards Emina Sehalic Fazlagic Director of Operation

Couples - 01/09/2018 TripAdvisor review
« Good hotel but not cheap... »

Staff throughout visit friendly. The deluxe room was clean, comfortable. The breakfast is delicious. The pool and all the wellness services are on a high level. The hotel is also quite close to Bašćaršija. No alcohol available in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear iakos, Thank you for sharing your experience while staying at Hotel Novotel. I am glad to see that we have meet your expectations during your stay. The entire team is sending best regards to you and we are looking forward to welcome you again to our property. Best regards Emina Sehalic Fazlagic Director of Operations

Alex Business - 31/08/2018 AccorHotels certified review
« Tout magnifique! »

Excellent support from booking to check-out. Thank you to Ilma for her assistance and to all other staff for their friendliness.

Blaz Business - 24/08/2018 AccorHotels certified review

Since Novotel took over this hotel. Hotel because very low quaity hotel and cheap hotel. Staff is friendly but there is visibble that the owners are saving money instead to offer respectfull level of service to guests.

Mijo Families - 15/08/2018 AccorHotels certified review
« Disgraceful and discriminatory »

Felt totally discriminated against.... The guests that where there were absolutely rude and made me non existent by contstantly being pushing before me or interrupting mid conversation with receptionist, which then the receptionist attend to their needs and made me wait like I was nothing. Air conditioning wasn’t working properly.

Mohammed A. R. Families - 08/08/2018 AccorHotels certified review
« Good one »

It was good. I like it. But the people in the reception wanted to give me deluxe room without sofa bed and I booked for one with sofa. They should have checked before doing this.

Graham Business - 06/08/2018 AccorHotels certified review
« Stay was ok but how come your staff don’t know points are deducted when you make the booking and then proceeded to take extra points from my account. They said they would put them back but no and they don’t answer emails. »

Ok it’s a hotel but we have the issue of loosing 80 euro of points as the check out persons didn’t know points deducted and they took extra points from my account. Second it needs to be made clear this hotel is non alcohol. Now I’m not the market, Dubai and other places seem to me are, based on my stay but frankly I expect to get beer or a wine at any hotel I stay at.

Raimondo Friends - 05/08/2018 AccorHotels certified review
« Tutto bene »

Nice esperience with personnel very kind in giving information and directions. Good breakfast but such a confusion with other guests that were that day. Maybe also for this lifts are very slow.

Gill L. Families - 22/07/2018 AccorHotels certified review
« Excellent stay »

Very polite and helpful staff. Lovely, well equipped room and fabulous bathroom. Amazing breakfast with so much choice to suit all tastes. Hotel is well located - it's a nice walk along the river into the old town or there is a good tram service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian L., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrijana Cvijanovic Front Office Manager

S.furlan Business - 14/07/2018 AccorHotels certified review
« Smooth »

Easy, without any complaint regarding service or facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear {guest_first_name} B., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrijana Cvijanovic Front Office Manager

B Friends - 05/07/2018 AccorHotels certified review
« Pleasant and comfortable room »

Everything was smooth. Rooms are comfortable with everythin you need for stay. Equipped with gym and swimming pool which are good for working out during a long trip. The only disappointment was that I didn’t receive any benefits as a Le Club Silver member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yu Ching L., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrijana Cvijanovic Front Office Manager

Sonya G. Business - 02/07/2018 AccorHotels certified review
« Could be better »

There were few thnigs which made my experience not so good this time, as follows: - forgetting about my transfer from the airport. The good is that the hotel offered me another transfer free of charge; -the cleaners do not put the “Wet floor” sign on Saturday morning and i slept on the wet floor. It is good that my leg was not hurt. - on Friday morning at breakfast there were guests in towels which I find absolutely inappropriate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonya G., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback as well as the non-positive one. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrijana Cvijanovic Front Office Manager

Dr. D. Solo - 30/06/2018 AccorHotels certified review
« Warm hospitality and competent personell »

VERY hospitable and helpful reception desk (especially, Mr. Mirza, Mr. Anes and Ms. Zlata), always ready to inform and accomodate. Impeccable cleanliness of rooms (hooray for the cleaning crew!). Restaurant was pleasant, overall atmosphere calm and elegant. Only minus to be given for the absence of valet parking and/or luggage ramp, from the garage to the lobby. A truly good value for money - highly reccomended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zoran D., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrijana Cvijanovic Front Office Mangaer

Andrej Business - 29/06/2018 AccorHotels certified review
« satisfied »

satisfied

Barry. Solo - 21/06/2018 AccorHotels certified review
« Excellent stay in all respects »

Early check in was handled admirably. Well appointed room. All staff efficient and helpful.

Tony C. Business - 19/06/2018 AccorHotels certified review
« International Hotel with a no alcohol policy »

The room and the checkin/checkout experience were both fine, your staff were very helpful and courteous. But an International Hotel with a no alcohol policy is very bizarre, i won't be staying here again when i return to Bosnia later this month.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony C., Thank you for taking the time to tell us about your experience at the Novotel Sarajevo Bristol. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Antranig S. Friends - 26/05/2018 AccorHotels certified review
« Good »

Everything was great, especially the breakfast.

Khalfan A. A. Friends - 18/05/2018 AccorHotels certified review
« Mr »

It was quite and nice except the parking garaj I thing is expencive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khalfan Ahmed Al A., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrijana Cvijanovic Front Office Manager

K Friends - 07/05/2018 AccorHotels certified review
« Employee Mirza is GREAT!! »

Clean hotel with excellent breakfast. Keep in mind if visiting this hotel they make a reservation on your cc as a guarantee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khalid Z., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrijana Cvijanovic Front Office Manager

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