Novotel Ulaanbaatar Hotel

TripAdvisor rating 4.5/5 25 reviews
Novotel Ulaanbaatar
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Room 1

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Hotel extras

  • From exquisite bed linens to great amenities, our rooms and suites were created just for you.

  • Vibrant colours and contemporary design are integral elements of our modern hotel.

  • We offer great views of the city from the top floor of our hotel.

  • Each spacious and stylish room features modern furnishing and amenities.

  • Each room comes with an en-suite bathroom, workspace and Internet access.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Children's Club for 4 to 6 years
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Whether you are in town for business or leisure, our room provides comprehensive ammenities. Each room comes with a mini bar, wide selection of TV channels, modern fitness center and indoor swimming pool.

Hotel location

Novotel Ulaanbaatar

Baga Toiruu 6Th Khoroo
14201
ulaanbaatar
mongolia

Tel: +97670101188

Fax: (+976)70101188

Contact email

Check-in from 14h00

Check out up to 12h00

  • GROCERY STORE 4 BUS STATION :   7 GROCERY STORE 4

  • By plane

    CHINGGIS KHAAN At 17km / 10.56 miles

  • By train

    ULAANBAATAR RAILWAY At 4.5km / 2.8 miles

GPS :47.926544, 106.917061

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard King Room with 1 King size bed and sofa

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Bathroom products
  • Multimedia hub

Standard Twin Room with 2 Single beds and sofa

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • Multimedia hub

Superior Room with 1 king-size bed and sofa

  • Max. number of persons: 3
  • Area: From 38
  • Wireless internet in your room
  • Multimedia hub

Junior Suite with 1 king-size bed and sofa

  • Max. number of persons: 3
  • Area: From 48
  • Wireless internet in your room
  • Multimedia hub

Our restaurants and bars

JADE GARDEN

Type of cuisine: Regional

Presenting sublime, traditional Chinese cuisine served in any of our 10 elegant dining rooms and carefully selected tea to complement the dining experience. A perfect place for business meetings or private family celebrations.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOOD EXCHANGE

Type of cuisine: International

Food Exchange is a charming 145 seater restaurant offering a sumptuous buffet spread featuring international cuisine and local highlights. An ideal dining place for a cosy meal with family, friends and business partners. Located on Level 2.

Lunch

06:30 - 11:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Gourmet Bar is the perfect place to unwind after a day of sightseeing, shopping or work. Pamper yourself with a wide selection of beverages complemented with savoury snacks

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DUVIN

Photo non contractuelle / Strictly non binding

DuVin offers a wide selection of wines with tempting light meals

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 362

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Ulaanbaatar

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

65 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

25 reviews

Good

Customer review rating 4.2/5

Anonymous Business - 17/08/2019 AccorHotels review

Water on restroom did not supply and sometimes black out occurred.

Dear Takashi S., Thank you very much for taking the time to send your feedback on your most recent stay here with us at Novotel Ulaanbaatar. I am glad to learn about your positive ratings yet I have to apologize to you for the issue with the bathroom water. I have addressed this issue to our Engineering department. Your comment is truly valuable for us to improve our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

UB - my new discovery :)

Customer review rating 4.2/5

Maciej Business - 15/08/2019 AccorHotels review

Great room, great location, great staff, great gym, great experience :)

Dear Maciej Z., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Below expectation

Customer review rating 4.2/5

Anonymous Friends - 12/08/2019 AccorHotels review

General service was good but front desk was below satisfactory

Dear Choo Lip S., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The matters have been reviewed, your feedback helped us to understand where we went wrong and certainly helped us to improve the service and standards of our hotel. Please contact me directly at hb… if I can be of any assistance. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Purevjargal Togookhuu Front Office Manager

magnificent hotel in a remote location

TripAdvisor rating 4.5/5

Russell T Family - 12/08/2019 TripAdvisor review

All facilities and comforts of home . Our stay could not have been better. The room and facilities were perfect and the provision of arrangements for our baby just perfect .Attention from all staff was detailed and professional and we will be staying again on our next trip to mongolia.

Dear Russell T Thank you very much for taking the time to sit down and write a review about your most recent stay here with us at Novotel Ulaanbaatar. It is with great pleasure to learn that you and your family enjoyed the room and the facilities and felt like home in our Hotel. Further I am glad to learn that our team could exceed your expectations in terms of service and attention during your stay. We all look forward to your return, hopefully very soon. Kind Regards Michael Schumacher General Manager

Excellent stay

Customer review rating 4.2/5

Anonymous Couples - 03/08/2019 AccorHotels review

The room was very clean. Service was good.

Dear Rajiv S., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

New and clean - bad A/C

Customer review rating 4.2/5

Andrew Business - 25/07/2019 AccorHotels review

The hotel is very new, very clean and the staff are extremely courteous. The air conditioner in my room would not get the temp below 26c (79f). I asked them to check it twice. Each time they said it was working properly. After waiting another hour I firmly said I wanted another room. They moved me to a nice upgraded room. However, the air conditioner there would only make that room moderately cool enough to sleep. I think the systems must not be engendered properly in this brand new building.

Dear James L., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Purevjargal Togookhuu Front Office Manager

Mrs

Customer review rating 4.2/5

Barkha H. Business - 15/07/2019 AccorHotels review

Overall it was good. The room is spacious and all amenities included which was very well thought of. Bed and pillows were comfortable for a good nights sleep. Bedroom slippers were comfortable. My only disappointment was the WiFi connectivity and television has some power problem. I could not connect on my laptop for two days and it was difficult to work. Unfortunately I had to use my roaming services to work.

Dear Barkha H., Thank you for sharing your Novotel experience with us! I would like to offer my apologies for the unpleasant experience that you received while staying with us. It is not our usual standard nor the type of service we aspire to give our guests. The matters have been reviewed, your feedback helped us to understand where we went wrong and certainly helped me to improve the service and standards of our hotel. Please contact me directly at hb… if I can be of any assistance. It would be a pleasure to welcome you back to our hotel on your next visit. Sincerely, Purevjargal Togookhuu Front Office Manager

great hotel, clean and well located

Customer review rating 4.2/5

Tessa S. Business - 03/07/2019 AccorHotels review

wonderful

Dear Tessa s., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Purevjargal Togookhuu Front Office Manager

Very Comfortable Stay

Customer review rating 4.2/5

Stephanie Y. Couples - 30/06/2019 AccorHotels review

We liked the clean, spacious and comfortable room with bright lightings. Bed and pillows are firm enough, except the square pillows are kind of too big to hug as bolsters. Staff are polite, and able to converse in English. Breakfast selection is good. The only issue I have is that the reservation system did not reflect what I booked correctly.

Dear Stephanie Y., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy.G Manager

nice room but no TV and breakfast was awful

Customer review rating 4.2/5

Anonymous Couples - 25/06/2019 AccorHotels review

Room nice. TV didnt work - we asked for it to be fixed but the chap that came didnt seem to know what to do. Braksfat was very poor. Nothing fresh. Stale bread. Staff tring to take food away before the 10.30 deadline.

Dear ian keith l., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daisy.G Manager

ok only

Customer review rating 4.2/5

G. K. Business - 16/06/2019 AccorHotels review

...power outage on Monday 10th June for 6h or so. I understand that this was a local powerplant problem and the whole district was affected. However, i'm sure this happens frequently, and from an international hotel brand i can expect that you have a backup generator (that is working!!!) to "at least" generate enough power to keep the lifts running. When the last lift failed we walked down 14 floors like during a firedrill... Next time i might as well stay in a local hotel, cheaper and no expectations to have power in my room all the time, i will then not get disappointed at least. GK

Dear K. G., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daisy.G Manager Novotel UB

Solo business traveller

Customer review rating 4.2/5

Henry K. Business - 16/06/2019 AccorHotels review

Overall stay was nice, however 1st night and 2nd, encounter aircon issue. Especially 2nd night. While almost 4 hours have been spendt by the engineer trying to fix the aircon. However, issue have been resolved after changing room. The issue could have been dealt with much efficiently by just changing my room while the try to figure out what went wrong with the aircon.

Dear boonhui k., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and if you would visit our hotel we will better serve better in the near future. Sincerely, Daisy.G Manager Novotel UB

Ok good

Customer review rating 4.2/5

Ang K. S. Business - 08/06/2019 AccorHotels review

Clean room, courteous staffs. However the breakfast spread is below expectation.

Dear Ang Koon s., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daisy.G Manager

Lot of toom for improvement !!..

Customer review rating 4.2/5

Marc L. S. Business - 01/06/2019 AccorHotels review

New hotel facilities and gentle staff but inefficient and unsuccessful at 1/ Fixing wifi in my room 1607 (wifi unstable); no computer internet connectivity w my company for 3 days !! Had to do do a lot of catch-up work.. Also wifi very unstable inside the hotel (whatsapp, skype,etc..) 2/ Fixing my aircon; room still heating when 25 degrees outside; poor sleep/bad headache every morning 3/ Fixing electric sparks inside the room when switching electrical appliance; outside the room (elevators in and out) 4/ Arranging airport taxi transfer for my return flight; had to wait > 30min to get a taxi; almost missed my flight; unnecessary stress and risky driving to airport to catch the plane 5/ Arranging to speak to Hotel manager (no GM, no one in charge apparently; weird) 6/ Arranging for discount or compensation despite my complaints and reported dissatisfaction to the front desk

Great hotel and good location

TripAdvisor rating 4.5/5

400eddie Solo travel - 27/05/2019 TripAdvisor review

Nice experience in Mongolia Capital. This modern hotel is close to down town and all services you will need. I got a very nice room with a great view. Service is very efficient and friendly. Truly recommend.

Dear 400eddie, I would like to take this opportunity to thank you for your time to give us your feedback and do look forward to the opportunity to welcome you back to our hotel in the near future. Sincerely Yours, Daisy.G Manager Novotel Ulaanbaatar

Good location

Customer review rating 4.2/5

W. C. Business - 04/05/2019 AccorHotels review

Average in general speaking

Dear C. w., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A new hotel in the city centre

Customer review rating 4.2/5

Steve T. Solo - 26/04/2019 AccorHotels review

A new hotel in a great location just 5 to 10 minutes walk to the main square and next door to a small shopping centre and supermarket. There are also some local restaurants across the road. Being so new the rooms are very clean and modern but also spacious and comfortable with every amenity expected of a Novotel. All have good views over the city and surrounding hills. Big walk-in shower and modern bathroom with lovely new fluffy towels. With friendly and helpful staff (who speak some English), the hotel also has great facilities - free wifi works well, sparkling new indoor pool and sauna, fully equipped modern gym with all-new equipment, good and reasonably priced buffet dinner and breakfast, and a couple of bars to choose from (wine lounge and beer house). Room rates are very competitive and I would highly recommend as a great place to stay in Ulaanbaatar.

Very comfortable!

Customer review rating 4.2/5

Kanda Business - 05/04/2019 AccorHotels review

Easy and quick checking in. Heating problem was fixed right away when I informed the operator. Restaurant in the hotel provided quality services and food. Good location in the center of business area.

Clean and adequate

Customer review rating 4.2/5

Dm Business - 18/03/2019 AccorHotels review

Stay was usual with some room for improvement on the F&B department. Breakfast on the first morning was an eye opener as you didn't have milk for the cereals .......

needs improvement

Customer review rating 4.2/5

Rommel M. Friends - 12/02/2019 AccorHotels review

The receptionist when we check out last February 10, 12PM was disrespecful (woman). The man however was polite. She insisted that we consumed a soda from the mini bar which is not true because we have our own supplies and even explained to her that it was only 3 cans when we came. Yet she never apologized and even told us that it was our mistake. The rooms we booked are supposed to be for 2 persons each but the toiletries provided was only good for 1. The pool is too cold and we requested to make it warm but no action was given.

Dear Dela Cruz O., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daisy.G Manager
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