Novotel Ulaanbaatar Hotel

Customer review rating 4.3/5 39 reviews
Novotel Ulaanbaatar
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Room 1

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Hotel extras

  • From exquisite bed linens to great amenities, our rooms and suites were created just for you.

  • Vibrant colours and contemporary design are integral elements of our modern hotel.

  • We offer great views of the city from the top floor of our hotel.

  • Each spacious and stylish room features modern furnishing and amenities.

  • Each room comes with an en-suite bathroom, workspace and Internet access.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Children's Club for 4 to 6 years
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Whether you are in town for business or leisure, our room provides comprehensive ammenities. Each room comes with a mini bar, wide selection of TV channels, modern fitness center and indoor swimming pool.

Hotel location

Novotel Ulaanbaatar

Baga Toiruu 6Th Khoroo
14201
ulaanbaatar
mongolia

Tel: +97670101188

Fax: (+976)70101188

Contact email

Check-in from 14h00

Check out up to 12h00

  • GROCERY STORE 4 BUS STATION :   7 GROCERY STORE 4

  • By plane

    CHINGGIS KHAAN At 17km / 10.56 miles

  • By train

    ULAANBAATAR RAILWAY At 4.5km / 2.8 miles

GPS :47.926544, 106.917061

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard King Room with 1 King size bed and sofa

  • Max. number of persons: x3
  • Area: From 35
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Standard Twin Room with 2 Single beds and sofa

  • Max. number of persons: x3
  • Area: From 35
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 king-size bed and sofa

  • Max. number of persons: x3
  • Area: From 38
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Junior Suite with 1 king-size bed and sofa

  • Max. number of persons: x3
  • Area: From 48
  • Views: Mountain view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

JADE GARDEN

Type of cuisine: Regional

Presenting sublime, traditional Chinese cuisine served in any of our 10 elegant dining rooms and carefully selected tea to complement the dining experience. A perfect place for business meetings or private family celebrations.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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  • Sat
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FOOD EXCHANGE

Type of cuisine: International

Food Exchange is a charming 145 seater restaurant offering a sumptuous buffet spread featuring international cuisine and local highlights. An ideal dining place for a cosy meal with family, friends and business partners. Located on Level 2.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Gourmet Bar is the perfect place to unwind after a day of sightseeing, shopping or work. Pamper yourself with a wide selection of beverages complemented with savoury snacks

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DUVIN

Photo non contractuelle / Strictly non binding

DuVin offers a wide selection of wines with tempting light meals

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 362 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more
Novotel Ulaanbaatar Meeting Room

Our guest reviews for
Novotel Ulaanbaatar

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

39 reviews

Good location

Customer review rating 4.3/5

W. C. Business - 04/05/2019 AccorHotels certified review

Average in general speaking

Dear C. w., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A new hotel in the city centre

Customer review rating 4.3/5

Steve T. Solo - 26/04/2019 AccorHotels certified review

A new hotel in a great location just 5 to 10 minutes walk to the main square and next door to a small shopping centre and supermarket. There are also some local restaurants across the road. Being so new the rooms are very clean and modern but also spacious and comfortable with every amenity expected of a Novotel. All have good views over the city and surrounding hills. Big walk-in shower and modern bathroom with lovely new fluffy towels. With friendly and helpful staff (who speak some English), the hotel also has great facilities - free wifi works well, sparkling new indoor pool and sauna, fully equipped modern gym with all-new equipment, good and reasonably priced buffet dinner and breakfast, and a couple of bars to choose from (wine lounge and beer house). Room rates are very competitive and I would highly recommend as a great place to stay in Ulaanbaatar.

Very comfortable!

Customer review rating 4.3/5

Kanda Business - 05/04/2019 AccorHotels certified review

Easy and quick checking in. Heating problem was fixed right away when I informed the operator. Restaurant in the hotel provided quality services and food. Good location in the center of business area.

Clean and adequate

Customer review rating 4.3/5

Dm Business - 18/03/2019 AccorHotels certified review

Stay was usual with some room for improvement on the F&B department. Breakfast on the first morning was an eye opener as you didn't have milk for the cereals .......

needs improvement

Customer review rating 4.3/5

Rommel M. Friends - 12/02/2019 AccorHotels certified review

The receptionist when we check out last February 10, 12PM was disrespecful (woman). The man however was polite. She insisted that we consumed a soda from the mini bar which is not true because we have our own supplies and even explained to her that it was only 3 cans when we came. Yet she never apologized and even told us that it was our mistake. The rooms we booked are supposed to be for 2 persons each but the toiletries provided was only good for 1. The pool is too cold and we requested to make it warm but no action was given.

Dear Dela Cruz O., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daisy.G Manager

No swiming pool, no service

Customer review rating 4.3/5

Amar Couples - 10/02/2019 AccorHotels certified review

It didn’t my expectations. When I arrived nobody greeted. There was one guy only and he helped me with my luggage. When I asked where’s everyone he said they went for lunch. Swimming pool was not working. The room was too hot and I couldn’t turn down temperature. When I tried to call the receptionist the phone was not working.

Dear Amarsanaa A., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daisy.G Manager

Hotel Stay.

Customer review rating 4.3/5

Patrick F. Business - 16/01/2019 AccorHotels certified review

I found the staff to be courteous and friendly, especially as a foreigner, they were also quick to act on my requests, whether it was a sewing kit or bottles of water. The room was beautiful, comfortable and thoughtfully equipped for the traveller. The complimentary breakfasts were excellent, delicious and satisfying. My compliments to all the staff, you made my stay wonderful.

Dear Patrick F., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy.G Manager

Nice new hotel with big rooms but low breakfast offer

Customer review rating 4.3/5

Cesar T. Business - 23/12/2018 AccorHotels certified review

I had a nice stay again, really enjoyed the upgrade to a big room and the hotel is clean and comfortable, but once again the food offer for breakfast is very limited. I believe this is something you will have to improve on to compete with the other hotels in the city. Best regards

Dear Cesar T., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy.G Manager

convenient location, facility can be improved

Customer review rating 4.3/5

Anonymous Couples - 23/11/2018 AccorHotels certified review

probably good standard for Mongolia, but not up to western standard. Room wasn't serviced for our 2nd night. Room was cold at night with no way to adjust temperature.

Dear Chieh L., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on +97… if you wish to discuss this matter in further details. Sincerely, Daisy.G Manager

Brand new hotel. Great location, spacious rooms.

Customer review rating 4.3/5

Aman Business - 04/11/2018 AccorHotels certified review

A very new hotel located in downtown of Ulaanbaatar. Spacious rooms, generous breakfast, friendly staff at reception and minivan driver. 3 good restaurants, but restaurants staff still need a training.

Dear Amantay J., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy.G Manager

Nice new hotel, however still not fully operational

Customer review rating 4.3/5

Oscar Z. Business - 18/10/2018 AccorHotels certified review

The Novotel Ulaanbaatar is a new hotel close to the city's centre and some 10 minutes walk from the business district, shops and touristic areas. Staff is very friendly, rooms are spacious and well equipped. Breakfast is very good. However, 4 months after opening, several services are still not operating, such as the gym, pool and sauna. Although I was informed that they should be opened during my stay, they were not. Staff is also not well informed on when they will open and they just inform you everyday that the pool will open next day, which is never the case. Also the furniture and equipment in the rooms is a bit precarious: the lamp in the ceiling in the bathroom felt down in the middle of the night, the curtains are not well fixed and the wardrobe shows some dangeorus nails on the upper part of the shelves. I may try staying at the hotel again if all services are fully operational, but there is still room for improvement

Dear Oscar Z., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Half OK, half strongly disappointing

Customer review rating 4.3/5

Anonymous Business - 20/09/2018 AccorHotels certified review

OK: room is generally fine. Bed is good. Staff is friendly and helpful. Not so great: breakfast and food in general (acceptable, not more). Absolutely bad: hotel was advertised as having swimming pool, spa and fitness center. I chose it on this basis and booked for 7 nights. But NONE of this was operational yet. Should have stayed elsewhere.

Dear Florentin B., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daisy.G Manager

Great Hotel

Customer review rating 4.3/5

Evan Solo - 12/09/2018 AccorHotels certified review

Hotel lives up to it's standards and name. Stay was well enjoyed.

Dear Evan M., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daisy.G Guest Experience Manager

Good but requires improvement

Customer review rating 4.3/5

Dmitry Business - 31/08/2018 AccorHotels certified review

I understand that this hotel isn't ready yet, since during my stay there were works in the lobby on assembling the lobby bar, as well as driveway and fence. The room I was upgraded to was nice and spacious. Breakfast and lunch had a lot of variety. Pick-up and drop-off from the airport was very good; driver spoke very good Russian, was on time, and I was really surprised by a high standard of the vehicle used for the pick-up which is rare for Mongolia. The biggest issue I've faced was poor understanding of English by reception staff (I've spoken with 4-5 employees during my stay), so it's definitely something which requires improvement.

Dear Dmitry L., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daisy.G Guest Experience Manager

Great customer service and kitchen

Customer review rating 4.3/5

Daniel E. Business - 21/08/2018 AccorHotels certified review

Upon arrival the staff were very welcoming and accommodating, I'm looking forward to the opening of the gym. The only issue I had was with the air conditioning not functioning well at night causing me to wake up from the heat.

Dear E. Daniel L., Thank you for taking the time to tell us about your experience at the Novotel Ulaanbaatar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daisy.G Guest Experience Manager

new hotel but clean up is not excellent

Customer review rating 4.3/5

Anonymous Business - 13/08/2018 AccorHotels certified review

new hotel but clean up is not excellent.

Dear Bong Koo J., We very much appreciate your comments regarding your stay at the Novotel Ulaanbaatar. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will help us continuously improve the quality of our services. Thank you again for sharing your experience, Sincerely, Daisy.G Guest Experience Manager
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