Hotel - Fairmont Royal Palm Marrakech
Fairmont Hotel Fairmont Hotel

Fairmont Royal Palm Marrakech

4.5/5 182 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Indoor unheated pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • Tennis
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Beach and water sports  (Nearby)
    • Jet skiing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
  • Other sports activities
    • Bicycles rental (Paying, Nearby)
    • Squash court
  • Ski hire facilities  (Nearby)

Catering

  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Starting 15 May until 31 August, and in addition to its regular menu, Le Caravane Restaurant will be offering a special selection of Moroccan cuisine.

Hotel location

Our rooms

With exceptional living spaces ranging between 72 and 310 m², our rooms, suites and villas are an invitation to spend quality time with the family or enjoy unique moments of relaxation in an warm setting.

  • 134 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 182 reviews

Our guest reviews for Fairmont Royal Palm Marrakech

100% genuine reviews from our guests

Find out more
Anonymous Couples - 13/07/2018 AccorHotels certified review
« Some very good points and some surprisingly not good »

Positive points : amazing environment , very nice staff , good breakfast buffet , good quality price for room + breakfast Negative points : - no one came to help us with suitcases when we arrived and parked at the parking ; the staff with electric cart saw us but he left empty from the car park without even asking if we might need help - fitness opens only from 7.00 am ?? - sometimes nobody at the reception?? - lack of staff - restaurant is over priced : 120 MAD for fresh pineapple juice ??? - from closure of L'oliveraie to opening of Caravane restaurant , if you are hungry , you are forced to eat snack ?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your recent stay at the Fairmont Royal Palm Marrakech. It is always a pleasure to receive positive feedback and I’m glad that your overall experience was good. However, I noticed that some services weren’t completely satisfying, especially about the checking, arrival, and departure, fitness center and also the value of money Please rest assured that we are taking the appropriate measures to address the problems, and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Afif Salibi General Manager

Max A. Families - 13/07/2018 AccorHotels certified review
« A. Marrakech Visit »

The property is beautiful, however, the service that we are use to was absent, e.g. no welcome although our information was provided in advance, the bed count needed was not provided until after several requests going into the evening, and the suite had both design and construction issues in the form of loose/broken tiles in the master bath and lack of appropriate screening from bathroom to the guest bedroom which rendered the bathroom unusable for private activities. Disappointing visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for taking the time to tell us about your experience at the Fairmont Royal Palm Marrakech. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems, especially about the preferences and room issues, to prevent future occurrence. I also noticed that some services weren’t completely satisfying and we would very much appreciate an additional moment of your time to help us better understand how we could improve the following areas: Your arrival and check-in, your breakfast and our staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Afif Salibi General Manager

Anonymous Families - 01/07/2018 AccorHotels certified review
« Fantastic »

Wonderful meeting and welcoming Great place to stay for relaxing Good brake fast

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your recent stay at the Fairmont Royal Palm Marrakech. It is always a pleasure to receive positive feedback and I’m glad that your overall experience was good. However, I noticed that some services weren’t completely satisfying and we would very much appreciate an additional moment of your time to help us better understand how we could improve the following areas: - Breakfast - Staff service - Lunch/dinner - Concierge service You can contact me directly on general ma… and I will be pleased to listen further to your feedback. Thank you again for sharing your experience and we hope we will have the pleasure to welcome you back to stay with us soon. Kind regards, Afif Salibi General Manager

Tiffany K. Friends - 21/06/2018 AccorHotels certified review
« The Royal Palms in Marrakech....a glimpse of the beauty of Morocco »

The hotel is a beautiful oasis in Marrakech. The surroundings were lovely and welcoming. The evenings were enchanting with candlelit paths and the smells of budding flowers. The staff went above and beyond to provide an unforgettable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., I'm delighted to read that you enjoyed your stay at Fairmont Royal Palm Marrakech. Thank you for sharing your experience on Booking and we hope we’ll have the pleasure to welcome you back to stay with us soon. kind regards, Afif Salibi

George B. Couples - 19/06/2018 AccorHotels certified review
« Combo of more bad than good »

The experience was a combo of 'good' and 'disappointing'. The good things were the location, the wonderful grounds and excellent pools, the absolute tranquillity and the great bathroom. The bad things were the horrible mattress (hard, old and deformed), the non-willing or unable management to organize a standard functioning mattress which would have secured a good night sleep, the mediocre food, the broken toaster at breakfast during 4 consecutive days, an arrogant front-desk service during check-out who was unable to say 'sorry' for sizeable mistake in trying to overcharge, etc. Since the hotel is not cheap and we love and know Fairmont Hotels from other places, Marrakech won't see us again. There are better choices in town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Greetings once again from Fairmont Royal Palm Marrakech, and thank you for taking the time to complete our Online Guest Survey. By sharing with us your comments and observations, you are assisting us to constantly improve our products and services. Firstly, I would like to sincerely apologize for the inconveniences you have faced especially with the discomfort of your bed mattress, the non-functioning toaster at breakfast, and the sub-standard experience upon departure at the front desk. Your comments have been shared with everyone concerned and the necessary improvements have already been in place to ensure that such shortfalls do not occur again. At the same time, I appreciate if you can share with me a few more details regarding your mattress preference, as we usually receive great feedback about the comfort of our beds, so that we are able to better serve you and customize the bed experience according to your preference in the future. In an attempt to restore your faith in our products and services, I would appreciate if you can please email me directly next time you plan to come back to Marrakech, and I will be pleased to look after your stay arrangements personally to ensure you a perfect stay. As a courtesy we will ensure a favorable rate and courtesy upgrade is provided in our sincere attempts to restore your trust which we are confident we can achieve if given the chance once more to welcome you back. That being said, I am glad to read that you appreciated the location, the pool and the grounds. We shall continue to ensure that these aspects remain a unique feature of our beautiful resort. Thank you for choosing the Fairmont Royal Palm and we look forward to welcoming you back soon. Sincerely, Afif Salibi General Manager

Anonymous Couples - 15/06/2018 AccorHotels certified review
« Beautiful golf resort outside Marrakesh »

A very pleasant and relaxing experience. A beautiful property and golf course, convenient for Marrakech and all the other local attractions

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Fairmont Royal Palm Marrakech. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, it would help us to deliver even better service if you could kindly take a few additional minutes of your time to tell us about the l'olivier buffet You can contact me directly on: ge… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Afif Salibi

Juanita B. Couples - 13/06/2018 AccorHotels certified review
« Almost perfect »

Excellent hotel. Our three nights stay should have been perfect if We had a good night sleep for two nights. The room is too hot. I’m disappointed that I have to complain several times before it’s been resolved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs b., We very much appreciate your comments regarding your stay in our resort. I would like to apologize for the difficulties you encountered with the air conditioning in your room. Also, I'm sorry to know that some of our services weren't up to your expectations. It would help us to take the right actions if you could take an additional moment of your time to provide us with more details regarding the following areas: The check-out, the concierge service and the value of money. You can contact us on ge… and I will be very pleased to personally get in touch with you and address all your concerns accordingly. Thank you for choosing the Fairmont Royal Palm and I look forward to having the opportunity to earn back your trust during a second stay. Sincerely, Afif Salibi General Manager

Ryan Couples - 13/06/2018 AccorHotels certified review
« Wonderful, luxurious stay for honeymoon »

I have stayed in a variety of resorts and luxury hotels, and this was among the best I have ever stayed at. The service was excellent, the facilities were fantastic, and the rooms were amazing. The staff offered very thoughtful amenities for our honeymoon. The dining options were somewhat limited due to Ramadan, but the Iftar buffet was fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for taking the time to share such positive feedback regarding your recent stay. I'm glad to know that my colleagues could make your honeymoon holidays special and that all our services were up to your expectations. I would also really appreciate an additional small moment of your time to share your recent stay’s experience on Tripadvisor which would greatly assist us in recognizing my colleagues for their pride and commitment to offering exceptional service. You can do so on the following link: https://goo.gl/Ycc1g2 Thank you again for sharing your experience and I hope I will have the pleasure to welcome you back to stay with us soon. Sincerely, Afif Salibi General Manager

C Couples - 13/06/2018 AccorHotels certified review
« almost perfect! »

we had a very nice stay; met some lovely staff and generally enjoyed the facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Fairmont Royal Palm Marrakech. I'm glad to read that you had a nice stay and enjoyed the facilities of our resort, but I would appreciate if you could take few additional minutes of your time to tell us what we could improve to make your stay perfect, especially regarding the breakfast and the staff. You can contact me at ge… and I will be pleased to listen further to your feedback and address your concerns accordingly. Thank you again for sharing your experience, and we all look forward to welcoming you back for a perfect stay. Sincerely, Afif Salibi Genera Manager

Matthew T. Couples - 13/06/2018 AccorHotels certified review
« Mr Matthew T. »

Amazing experience, great and personable staff. Food was great and the quality of the hotel and resort is really good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for taking the time to share your opinion with us. I'm glad to know that you enjoyed your stay and that the quality of food and other services were up to your expectations. However, it would help us to deliver even better service if you could kindly take a few additional minutes of your time to tell us how we could improve our accommodations, the check-out process and the value of money which are not at a high scoring. You can contact me directly on ge… Thank you again for sharing your experience, and we hope we will have the opportunity to welcome you back soon. Sincerely, Afif Salibi General Manager

Mrs G. Families - 07/06/2018 AccorHotels certified review
« Mrs G. »

Overall the hotel is lovely, amazing grounds and the majority of staff were nice. However the room service menu lacked massively, restaurant food took a long time to arrive and was always cold when it did. One night we went outdoors to eat and my husband was sick the next day! The Kids club facility is amazing but the workers tended to do their own thing. One day we went in and they had left their straighteners ON, on the large seating area with a big glass mirror balancing. Extremely dangerous for my inquisitive 3 year old. We had a stunning large 2 bed villa but ants were inside the fridge and although we did call and it got cleaned three times they were everywhere within an hour. It’s our second time staying at this hotel and unfortunately we would probably look elsewhere next.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., Thank you for taking the time to share with us your recent experience at the Fairmont Royal Palm Marrakech. Firstly, I sincerely apologize that your experience clearly did not meet your expectations as a result of all the inconveniences you have faced. All your comments have been shared with the department heads concerned for a detailed follow up. However, it would help us to take even further corrective actions if you could kindly take a few additional minutes of your time to provide us with more details regarding the following areas: - Which restaurant exactly did you have meals and it took a long time for service? - Can you please clarify which straighteners were left on at the kids club as we are not sure we fully understand this particular point. - We noticed also your rating of the helpfulness of staff and the efficiency of checkout was also not at a high scoring. We appreciate additional observations to help us improve. We also assure you that strict cleaning and regular pest control is done frequently however mother nature sometimes poses certain challenges on us. We will ensure the right chemicals and more intensive cleaning of the fridges are revisited for higher level of control in the rooms. As a token of our sincere apology and our full intent to regain your faith in our hotel and renowned services, we would like to extend an offer to a complimentary night’s stay in the future including a favorable rate for all other supplementary nights. Please feel free to contact us directly on ge… and we will be pleased to take care of your booking arrangements. Thank you again for sharing your opinion and allowing us to improve the quality of our services. I hope I’ll have the opportunity to earn your trust back during a second stay.” Sincerely, Afif Salibi General Manager

Silvia F. Couples - 06/06/2018 AccorHotels certified review
« Amazing Time in a dream place »

We had a wonderful time, the staff was incredible and the hotel services are top notch

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F., I'm delighted to know that you sincerely appreciated your stay with us. Thank you for sharing your experience with us and i hope we’ll have the opportunity and the pleasure to welcome you back to stay with us soon. Kind regards, Afif Salibi General Manager

Anonymous Friends - 04/06/2018 AccorHotels certified review
« Amazing service and beautiful resort »

The room was absolutely gorgeous. spacious room, spacious balcony, and amazing shower with a waterfall shower head. Little touches and decorations to make it authentically Moroccan, along with a view of the pool and golf course to wake up to every day. Loved it. The service was fantastic. Every morning at breakfast they greeted you and always polite and cheerful. The group I was with had a few evening functions and the banquet team was amazing. It was Ramadan, and so even though the team was fasting during the day you had no idea, they still provided amazing service and great interaction. The food was amazing. Daily breakfast buffet was delicous and large with a ton of variety. The Intercontinental restaurant we had dinner at twice during the week - had the Moroccan Salads selection as a starter one night, it was delicious! Had our final night meal there as well, and once again, everything was fantastic. The pool is spacious with a ton of lounge chairs, you can pick your spot and if you don't like it, they'll move the chair closer to the shade or the sun for you. Just a wonderful resort with great people. Hoping to get back there again some day!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you for taking the time to share your feedback regarding your recent stay at the Fairmont Royal Palm. I'm glad to know that you really enjoyed your stay in our resort and appreciated the room, the food and the service. However, I noted that you were not completely satisfied with the breakfast and with our staff. I would really appreciate an additional moment of your time to help us understand how we could improve those areas. You can contact me directly on the following email address: ge… Thank you again for sharing your experience, and I hope we will have the opportunity to welcome you back to stay with us soon. Sincerely, Afif Salibi General Manager

B. Couples - 24/05/2018 AccorHotels certified review
« Excelent view on the Atlas mountain »

Nice view on the golf and the Atlas mountains, suite are quite and spacious, breakfast at room is a muste.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Fairmont Royal Palm Marrakech. It is always a pleasure to receive positive feedback. However, we noticed that the check-in and check-out experiences need some improvements. If you would like to share further details about it, please contact us on ge…, so we can improve such services and address your concerns accordingly. Thank you again for sharing your feedback, and we hope we will have the opportunity to welcome you back soon. Sincerely,

Maxwell K. Business - 23/05/2018 AccorHotels certified review
« AMAZING »

It was the best trip I've ever been on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for sharing this review with us, it's always a pleasure to receive such positive feedback which is very encouraging for all our staff as we strive to continuously improve the quality of our services. Thank you for choosing the Fairmont Royal Palm and we look forward to welcoming you back soon. Kind regards,

R. Couples - 23/05/2018 AccorHotels certified review
« Attention to Detail »

We had the pleasure of staying at the Fairmont Royal Palm for 4 nights and loved every minute of it! We were blown away by the plush resort and attention to detail at every turn. From the hand manicured landscape to decor and the stunning spa, we were spoiled by the entire experience. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We are delighted to read that you had a wonderful experience in our hotel. Thank you for taking the time to share your feedback with us and we look forward to welcoming you back among us soon. Sincerely,

David I. Business - 23/05/2018 AccorHotels certified review
« not enough people spoke good english and the bar service was very very slow »

Overall excellent... loved it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., First we would like to thank you for taking the time to share your experience with us. We're sorry to read that the service at the bar wasn't up to your expectations, your comment will be shared with the manager and strict measures of improvement will be initiated. Regarding the language barrier, we are currently organizing English sessions for our staff for them to improve their English and better serve our guests. Thank you for choosing the Fairmont Royal Palm and we look forward to welcoming you back soon. Sincerely,

Anonymous Couples - 21/05/2018 AccorHotels certified review
« An absolutely fabulous stay. »

My husband and I were treated like royalty from the moment we arrived until our stay was over. The room and view were fabulous. Very spacious room and terrace. All services and amenities were great and made our stay wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., First of all, thank you for taking the time to share such a positive feedback. We are delighted to read that you had a wonderful stay in our hotel and enjoyed all the services as well as the friendliness of our staff. Thank you for choosing the Fairmont Royal Palm and we all look forward to welcoming you back very soon. Best regards,

Rajeev S. Business - 20/05/2018 AccorHotels certified review
« Fabulous »

It was great. The care taken for our stay was amazing and very personal. The only issue was of ants but whenever reported it was addressed with proper attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to share your feedback with us. We are glad to read that you had a wonderful experience in our resort and appreciated the friendliness of our staff. Thank you for choosing the Fairmont Royal Palm and we look forward to welcoming you back among us soon. Sincerely,

Akin O. Families - 19/04/2018 AccorHotels certified review
« Satisfactory »

Was relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Akin o., Thank you for taking the time to share your opinion with us. We're happy that you were satisfied with your overall experience in our hotel. We hope we will have the opportunity to welcome you back for a perfect stay very soon. Thank you for choosing the Fairmont Royal Palm. Kind regards,

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