Fairmont Royal Palm Marrakech 5 stars

Customer review rating 4.6/5 799 reviews
Fairmont Royal Palm Marrakech
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Hotel extras

  • Sweeping views of golf course and Atlas Mountains

  • Complimentary shuttle bus to and from the city center

  • Complimentary soft drinks from minibar

  • 50% off of all F&B for children between 6 and 12 years old

  • Children under 5 years old eat complimentary

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Bicycles rental (Nearby)
  • Ski hire facilities (Nearby)
Catering
  • 4 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available

Hotel location

Fairmont Royal Palm Marrakech

Km 12 Route D Amizmiz
BP2470
marrakech
morocco

Tel: +212524487800

Fax: (+212)524487875

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    MARRAKECH MENARA At 8km / 4.97 miles

  • By train

    GARE DE MARRAKECH At 12km / 7.46 miles

GPS :31.51333, -8.0518

Our accommodations

With exceptional living spaces ranging between 72 and 310 m², our rooms, suites and villas are an invitation to spend quality time with the family or enjoy unique moments of relaxation in an warm setting.

Deluxe Room, king size bed, views overlooking the Golf and Atlas mountains

  • Max. number of persons: 3
  • Area: From 72
  • Most of the accommodation: TERRACE *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Deluxe Room, twin beds, views overlooking the Golf and Atlas mountains

  • Max. number of persons: 3
  • Area: From 72
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Junior Suite Garden View

  • Max. number of persons: 4
  • Area: From 86
  • Most of the accommodation: TERRACE *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Junior Suite Atlas View

  • Max. number of persons: 4
  • Area: From 86
  • Most of the accommodation: TERRACE *

* Subject to availability

  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Deluxe Suite Garden View

  • Max. number of persons: 4
  • Area: From 126
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Deluxe Suite Atlas View

  • Max. number of persons: 4
  • Area: From 126
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Family Suite, king size bed, views overlookingthe Golf and Atlas mountains

  • Max. number of persons: 5
  • Area: From 124
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Penthouse Suite, king size bed, plunge pool, views over the main pool Golf and Atlas mountains

  • Max. number of persons: 3
  • Area: From 214
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Presidential Suite, king size beds, views overlooking the Golf and Atlas mountains

  • Max. number of persons: 5
  • Area: From 310
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Prince Villa

  • Max. number of persons: 5
  • Area: From 741
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Our restaurants and bars

LE CARAVANE

Type of cuisine: International

A vintage touch and a genuine invitation to travel and discover authentic flavors. Le Caravane restaurant offers an elegant atmosphere with intimate alcoves for romantic dinners and a beautiful terrace surrounded by candle lights and bonfires.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'OLIVIER

Type of cuisine: Mediterranean

It is in this idyllic setting that the beautiful white wicker seats await the gourmets for a fresh lunch break. The light and contemporary cuisine of L 'Olivier is the promise of a getaway in the heart of Mediterranean flavours.

Lunch

12:30 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL AIN

Type of cuisine: Regional

Beautifully decorated with zellij tiles and handmade painted ceilings, Al Ain restaurant combines the art of delicate cuisine and Moroccan traditional food to create a feast of flavours.

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE SABRA

Type of cuisine: International

Sabra restaurant features a stylish and comfortable setting with views over the Golf course as well as a terrace to enjoy lunch under the shade of the olive trees. The menu features a large selection of light and seasonal meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

Le Bar offers a jazz-infused atmosphere with a fireplace and a bar dressed up in brass, a reading corner, black granite flooring covered in large, high-quality wool rugs, precious fabrics, a piano and an everlasting attachement.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEGENDS' BAR

Photo non contractuelle / Strictly non binding

The Legends' Bar offers a relaxed and dynamic atmosphere throughout the day and welcomes guests for drinks and signature cocktails at the bar with a stunning terrace in line with the Golf course.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Pool Bar

Photo non contractuelle / Strictly non binding

Offers a seasonal menu with a selection of fresh and light snacks, salads, sandwiches, refreshing chilled juices and signature cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 2,500

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Fairmont Royal Palm Marrakech

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

799 reviews

Calme au top

Customer review rating 4.6/5

Fon M. Solo - 16/08/2019 AccorHotels review

Au top

Cher Monsieur F., Je vous remercie d'avoir pris le temps de partager votre avis avec nous et suis ravi d'apprendre que vous ayez passé un agréable séjour. Je vous remercie d'avoir choisi le Fairmont Royal Palm Marrakech et espère vous accueillir de nouveau parmi nous. Cordialement, Afif Salibi Directeur Général

We loved our stay at the hotel.

Customer review rating 4.6/5

Anonymous Families - 14/08/2019 AccorHotels review

We had a wonderful time. For the most part, staff were very attentive and accommodating. Often made an extra effort to ensure our experience was excellent.

Dear Mr. B., I'm delighted to read that you had a wonderful stay and appreciated the service. Thank you for taking the time to share your feedback with us and for choosing the Fairmont Royal Palm. We look forward to welcoming you again in this beautiful property. Best regards, Afif Salibi General Manager

Repeated charming experience

Customer review rating 4.6/5

Alejandro M. Families - 07/08/2019 AccorHotels review

In the second time we stay at the hotel, it’s simply a confirmation of the charming experience we had last year. A pure delight each corner of the resort, we are already thinking of when coming back.

Dear Mr. M., Thank you for taking the time to share your feedback with us. I am delighted to know that you had a great and charming second experience in our beautiful resort. I have also noted your remark regarding the variety of meals available at the bar. Our Executive Chef is made aware of this comment and will do every effort to put in place the required improvements Thank you for your loyalty to the Fairmont Royal Palm and we all look forward to welcoming you back soon. Best regards, Afif Salibi General Manager

Couldn't enjoy total tranquility

Customer review rating 4.6/5

Ana M. Families - 05/08/2019 AccorHotels review

overall it was an enjoyable stay made all the more enjoyable by the amazing staff, who were kind and attentive. however we were disappointed to find out a day prior to our arrival that there would be construction work next to the main swimming pool, which made the area very noisy and not at all relaxing which is what we needed. we instead chose to swim at the sport centre but here there was no views or much of a breeze. also found terraces to be dirty with bird poo, the same of the cushions on swimming pool hammocks.

Dear Ms. M., Thank you for taking the time to share your feedback with us. Firstly, I would like to sincerely apologize for the inconvenience caused by the construction work. And I would like to assure you that our brand is always concerned about our entire guest’s satisfaction. The construction on site is made to make the hotel facilities more comfortable and more convenient for our guests in the future. Ms. Monszin, I sincerely hope we will have the opportunity to earn your trust back during a second visit where I assure you of a prefect and memorable stay. Thank you for choosing the Fairmont Royal Palm! Kind regards, Afif Salibi General Manager

Very disappointed with disruption from the building work

Customer review rating 4.6/5

Richard S. Couples - 02/08/2019 AccorHotels review

We had to keep pushing staff : around the pool was not kept clean , dirty towels left lying around etc . We “survived” our stay because the room itself was very nice & because following 2 rounds of golf each day we were able to use the golf Club pool . The golf club staff were extremely helpful ,, especially Abdul . The manager Jaoua met us & registered our concerns & did arrange a discretionary meal at Caravanne - both meals we had there were excellent , though we only had one breakfast as we thought the price for an OK buffet is excessive .

Dear Mr. S., First of all, I would like to sincerely apologize for the inconveniences you encountered during your stay. Rest assured that we have discussed and followed up on your concerns with our department heads and strict improvement measures have been initiated. Thank you for taking the time to share your feedback, and I hope I will have the opportunity to welcome you back to The Fairmont Royal Palm where I assure you of a perfect stay in the future. Kind regards, Afif Salibi General Manager

Superb service up to the 5 star standard

Customer review rating 4.6/5

Werner G. Couples - 02/08/2019 AccorHotels review

Our stay was very pleasant, very friendly and severable staff with good skills.

Dear Mr. G., Thank you for taking the time to review your experience. I'm delighted to read that you had a wonderful stay and appreciated the service. We look forward to welcoming you again in this beautiful property. Best regards, Afif Salibi General Manager

Famtastic

Customer review rating 4.6/5

Joanne P. Families - 29/07/2019 AccorHotels review

My family and I had a lovely time, the staff were very welcoming and friendly. Our only issue was that we both couldn’t stay with the boys in the kids club. The first day we were allowed to and the second day we were told only one of us could stay so we didn’t go again. It’s a shame because it’s a great facility but we didn’t want to split that family up.

Dear Mrs. P., Thank you for taking the time to review your experience. I am glad to read that you had a pleasant stay and appreciated the friendliness of my colleagues. I am however sorry for the inconvenience you encountered at the kids club and I have personally discussed and followed up on your comment with our department head. Thank you again for sharing your feedback, and I hope I will have the opportunity to welcome you back to The Fairmont Royal Palm where I assure you of a perfect stay in the future. Kind regards, Afif Salibi General Manager

full marrakech immersion

Customer review rating 4.6/5

Mr O. Families - 24/07/2019 AccorHotels review

Wonderful from the outset. staff are incredible.

Dear Mr. O., Thank you for taking the time to share your feedback with us. It is a pleasure to read that you had a great overall experience and appreciated the service. However, I noted that you weren’t completely satisfied with the Check-in and the breakfast during your stay, and I would appreciate to have more details about those services, which will allow us to take the improvement measures needed. You can contact me directly at ge… and I would be pleased to listen further to your comments and address your concerns accordingly. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Best regards, Afif Salibi General Manager

Wonderful place to relax

Customer review rating 4.6/5

Johnson Y. Couples - 21/07/2019 AccorHotels review

I like the great facility here. The room is very big and the balcony is huge. I like the beautiful huge swimming pool. You can also easily walk around the golf course nearby to enjoy the view.

Dear Mr. Y., I’m glad to know that you enjoyed your experience in our hotel. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Best regards, Afif Salibi General Manager

nice hotel

Customer review rating 4.6/5

Rd Families - 17/07/2019 AccorHotels review

very helpfull staff, attentive without being overbearing. Location and views were nice. very good pool.

Dear Redvers D., Thank you for taking the time to review your experience. I'm sorry to read that most of our services did not meet your expectations. It would help us make the needed improvement if you cloud give us more details about your experience at check-in, breakfast and check-out. You can contact me directly at ge… and I would be pleased to listen further to your comments and address your concerns accordingly. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Kind regards, Afif Salibi General Manager

Amazing. Friendly Staff and in beautiful surroundings.

Customer review rating 4.6/5

Adelene Z. Friends - 15/07/2019 AccorHotels review

Very enjoyable

Dear Ms. Z., I’m glad to see that you enjoyed your experience in our hotel and appreciated the friendliness of my colleagues. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Best regards, Afif Salibi General Manager

Good But Plse review my comments

Customer review rating 4.6/5

Maurice S. Friends - 10/07/2019 AccorHotels review

Lighting outside is is bad. It is very low intensity. Light Should be stronger. Too many stairs. There should be a lot more ramps. (My wife and me galled once). For a luxury hotel with a lot of room space there is No Iron

Dear Mr S. , I would like to sincerely apologize for all the inconveniences you encountered during your stay. I have personally discussed and followed up on your comments with our department heads. All such services will be improved accordingly and strict improvement measures have been initiated. Thank you for sharing this review with us and we look forward to welcoming you again to stay with us soon. Best regards, Afif Salibi General Manager.

I will come back as soon as I can!!!

Customer review rating 4.6/5

Sam N. Couples - 09/07/2019 AccorHotels review

I travel many hotels around the world. But your outstanding service by all the team is absolutely fantastic. The people, their good morning, everything basically. As I said I would come back soon. I forgot to mention that I am an Accord Hotel Member so if I can have my credit it would be great.

Dear Mr N. , Thank you for taking the time to review your experience, I will be delighted to share your kind words regarding the exceptional service with my colleagues who will be encouraged by your appreciation, it is a pleasure to read that you enjoyed your stay and appreciated the rooms and the kindness of the staff. Thank you for choosing the Fairmont Royal Palm and we all look forward to welcoming you back among us in a not too distant future. Afif Salibi General Manager

Amazing

Customer review rating 4.6/5

Betty E. Friends - 04/07/2019 AccorHotels review

All prestation were high level . All the staff was very courteous with a great sens of hospitality! The room were spacious clean and pittoresques with breathtaking views ! The site of the hotel was also amazing and well maintained

Dear Mrs El Kaim , Thank you for sharing this review with us , I'm glad to read that you appreciated the kindness of the Fairmont Royal Palm team , and that you enjoyed your experience in our hotel. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Best regards, Afif Salibi General Manager

Greatest resort!

Customer review rating 4.6/5

Bob F. Families - 04/07/2019 AccorHotels review

Great service, very friendly Food fantastic Best spa experience ever Souda therapist best massage ever Cured my back issue !! Rooms great !!!

Dear Mr f., Thank you for taking the time to share your experience with us , I am delighted to read that you enjoyed your stay and that you appreciated our food and Spa massages as well , I will be delighted to share your kind words regarding the exceptional service with my colleagues, and we all look forward to welcoming you back to stay with us again very soon. Kind regards, Afif Salibi General Manager

Perfect service and atmosphere

Customer review rating 4.6/5

Bob O. A. Families - 04/07/2019 AccorHotels review

The service was exceptionally good We feel that everybody is trying hard to please you Great experience

Dear Mr A. , I’m glad to know that you enjoyed your experience in our hotel. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Best regards, Afif Salibi General Manager

Amazing

Customer review rating 4.6/5

Wendy R. Friends - 02/07/2019 AccorHotels review

I wish I could have stayed longer to make the best of all the accommodations, the hotel was amazing! The service was great also.

Dear Mrs C., Thank you for taking the time to review your experience. I am delighted to read that you enjoyed your stay and that you appreciated the service. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Kind regards, Afif Salibi General Manager

Great Hotel, service not adequate

Customer review rating 4.6/5

Anonymous Couples - 01/07/2019 AccorHotels review

The hotel facilities are very great, the pool area is fantastic, etc. Service is strange for a hotel like this. At dinner we ordered coffee twice, never received it. Then we went to the bar in the late evening and ordered coffee. We were told this is not possible. Then we went to reception and the man told us the same. However we could order room service. However, they will not be able to bring it to the bar. Luckily the manager on duty came by, went to the bar with us and suddenly we got coffee. This is terrible service. Also, we tried to order a taxi once. We were told only hotel taxis for 250 dirham. Usual price is 150. We said can you please order a normal cab and this was not possible. Are you a five star hotel or not? We have been to a Riad in town before which was much cheaper and had a much better service, even though it had no stars. If you charge such high prices everything should be perfect. Would not recommend the hotel.

Dear Mr. J., Thank you for taking the time to share with us your experience during your recent stay. First of all, I am delighted to read that you enjoyed the pool area and the facilities. I would like to sincerely apologize for all the inconveniences you encountered. I was most disturbed to read about the lack of service you felt took place during your stay. I have personally discussed and followed up on your comments with our department heads. All such services will be improved accordingly and strict improvement measures have been initiated. Rest assured that we always act upon our guests constructive remarks. If you would like to share further observations, please contact us on ge… and I will be very pleased to personally get in touch with you and listen further to your feedback and address your concerns accordingly. Thank you again for sharing your feedback, and I hope I will have the opportunity to welcome you back to The Fairmont Royal Palm where I assure you of a perfect stay in the future. Kind regards, Afif Salibi General Manager

Lovely hotel let down by very terrible service

Customer review rating 4.6/5

Gurbrinder G. Families - 01/07/2019 AccorHotels review

When we arrived we were pleased with the ambiance and the room. We came for Raja and Esha's wedding and hence had to iron all our clothes. I asked for an iron early Friday morning. After several requests I received one just before I was leaving for a visit into the city. On my return later that day the iron had been removed. I called again several times, and Knowing that the party was going to start at 7pm, I got a call around 645 saying that somebody would come an collect our clothes to get ironed. . The person came but the clothes were not returned for another hour hence and that was only after anther several phone calls. Hence we were an hour or so late for the start of the Friday evening party. Not wanting this to happen for Saturday I gave my clothes to the person and asked them to be ironed for Saturday morning. The only reason I gave my clothes to your hotel for ironing was because your reception told me to do so due to the fact that I was not receiving an iron. However I was outraged that I then had to fight to get the charge removed from my bill. I was told on Saturday evening that that the bill would be removed but I was horrified to find that there were apparently two bills for ironing and only one had been removed and I had to fight again to remove the other. Not only this but on Saturday evening during the party in the gardens, my son was close to the bar where there was a sign stating that all drinks for the wedding party were free. No time was stated. My son asked for a water after informing him he was from the wedding party and the barman did not mention any cost or time after which the drinks would be free. Only after he opened the bottle the barman gave him a bill for 50 Dirham and told about the time. Again this was quite unacceptable service from a hotel hosting such a wedding. Finally when ordering food and drinks by the pool it took nearly an hour for these to arrive. I can possibly understand a delay in making the food but an hour to get the drinks was inexcusable on such a hot day.

Dear Mr Gurbrinder , Thank you for taking the time to share with us your experience during your recent stay. First of all, I would like to sincerely apologize for all the inconveniences you encountered. I was most disturbed to read about the lack of service you felt took place during your stay. I have personally discussed and followed up on your comments with our department heads. All such services will be improved accordingly and strict improvement measures have been initiated. Rest assured that we always act upon our guests constructive remarks. If you would like to share further observations, please contact us on ge… and I will be very pleased to personally get in touch with you and listen further to your feedback and address your concerns accordingly. Thank you again for sharing your feedback, and I hope I will have the opportunity to welcome you back to The Fairmont Royal Palm where I assure you of a perfect stay in the future. Kind regards, Afif Salibi General Manager

D M.

Customer review rating 4.6/5

Dal Couples - 01/07/2019 AccorHotels review

Lovely resort with beautiful grounds and pools. The was however certain aspects that let the overall service down. We were attending a wedding and would have expected irons in every room but there were none. Twice I asked for iron for 3 rooms but none came. the 2nd day of our stay my parents room had no large mugs for tea. My room only had one towel and no large mugs for tea. We did order some drinks to the GYM pool but it took 40 minutes to come. The breakfast was slow at the egg station long queues. The 3rd day checking out we did find small ants in our room by the closet feeding on a cockroach. But overall it did not ruin our experience as we were busy with the wedding.

Dear Mr. M., I would like to sincerely apologize for all the inconveniences you encountered during your stay. I will personally discuss and follow up on your comments with our department heads. All such services will be improved and strict improvement measures have been initiated. If you would like to share further observations, please contact us on ma… and I will be very pleased to personally get in touch with you and listen further to your feedback and address your concerns accordingly. Thank you for sharing this review with us and we look forward to welcoming you again to stay with us soon. Best regards, Afif Salibi General Manager
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