Hotel - Fairmont Royal Palm Marrakech
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Fairmont Royal Palm Marrakech

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4.6/5 88 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Indoor unheated pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)
  • Tennis
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Beach and water sports  (Nearby)
    • Jet skiing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Squash court
  • Ski hire facilities  (Nearby)

Catering

  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

With exceptional living spaces ranging between 72 and 310 m², our rooms, suites and villas are an invitation to spend quality time with the family or enjoy unique moments of relaxation in an warm setting.Surrounded by a private courtyard, the exquisite 741 sqm Prince Villa breathes elegance and privacy. Providing services that characterize the luxury lifestyle you will experience during your stay.

  • 134 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 88 reviews

Our guest reviews for Fairmont Royal Palm Marrakech

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Johan D. Friends - 14/04/2018
« Super vacation in an outstanding hotel! »

Fabulous, very tastefully designed hotels with very generous rooms. Outstandingly friendly and helpfull staff, we always felt ver welcome. Areas for improvement: very slow internet connection everywhere, a shame for such a high end place. Bed covers far too warm for the mild Morocco tempertures, they were thick as in the mountains.. Pretty expensive hotel taxis ...

AccorHotels certified review
Shahbaz Families - 11/04/2018
« Excellent hotel with wonderful grounds and facilities »

Lovely stay (23-29th March). We really enjoyed ourselves. Relaxing, peaceful and beautiful grounds. Amazing facilities which are well maintained. Communication is sometimes an issue with the staff due to the language barriers. It was sometimes slow to get anything done. Overall though wonderful hotel with lovely people working there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for taking the time to share your experience with us. We are delighted to read that you had a wonderful stay in our hotel. Regarding the problem of communication, we are currently providing some training to our colleagues for them to improve their English. Thnak you for choosing the Fairmont Royal Palm and We look forward to welcoming you back to stay with us very soon. Sincerely,

AccorHotels certified review
A. Families - 08/04/2018
« Could have been the best hotel in Marrakech and even more »

The hotel and the site is marvelous, beautiful including the spa, gym and kids club, but service was not up to standards and one good restaurant for the night is missing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for taking the time to tell us about your experience at the Fairmont Royal Palm Marrakech. I am sorry that we did not meet your expectations regarding the check-in, the concierge and some of our colleagues professionnalism. Please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every guests; therefore your feedback has been shared with our departement heads for strict measures of improvement. We appreciate if you could be sharing with us your concerns. If there is any specific details you wish to mention, please do not hesitate to communicate with me. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Isabelle Santoire Front Office Manager

AccorHotels certified review
Abdulla A. Families - 05/04/2018
« Mr »

Not good, no shower gel and no hand towelsfor 3 days although I asked for them every day, the TV was not working in the room, very bad smell in the room, complained many time without any solution, attitude of one of the receptionist was not a 5 star hotel standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to share with us your experience during your recent stay at our hotel. We are sorry to read that your stay was not up to your expectations and we apologize for the inconveniences you encountered. I will certainly share your comments with our department heads to take the appropriate measures and address such problems. Thank you again for sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Valerie Couples - 05/04/2018
« Absolutely amazing »

The hotel was beautiful, staff were so friendly, couldn't do enough for you. Always on hand to offer help. We stayed in the hotel for most of the trip because it was so peaceful. We spent most of the time by the pool and enjoyed hanging out in the bar every evening where they do barbecues and beautiful sushi, with some great background Jazz music.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you for sharing such a positive feedback regarding your recent stay in our hotel. We are delighted that you had a wonderful experience at the Fairmont Raoyal Palm. We would also really appreciate an additional small moment of your time to share your recent stay’s experience on Tripadvisor which would greatly assist us in recognizing our colleagues for their pride and commitment to offering exceptional service. You can do so on the following link: https://goo.gl/Ycc1g2 We hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Jeremy Couples - 05/04/2018
« Great hotel, great facilities, great service but food in the two main restaurants poor. »

as above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia S., We very much appreciate your comments regarding your stay at the Fairmont Royal Palm Marrakech. However, I'm concerned to know that your overall stay was not as pleasant as it should have been and I would like to sincerely apologize for the inconvenience experienced due to noise, cleanliness in your suite and your restaurants experience. We value your feedback and I want you to rest assured that your comments has been shared with respective department heads. If you have any details regardings the breakfast, please do not hesitate to share. I do hope that you enjoyed the other elements of your stay Mrs S. and that we'll have the pleasure of welcoming you again for a more comfortable and enjoyable stay in a not too distant future. Sincerely, Marie Isabelle Santoire Front Office Manager

AccorHotels certified review
Michelene D. Couples - 03/04/2018
« A wonderful stay. »

Everything from beginning to end was just perfect. The service we received was exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Fairmont Royal Palm Marrakech. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Andrew R. Couples - 03/04/2018
« Excellent all-round resort »

Great short break , beautiful site, great room and extremely welcoming and efficient staff. Food choices a little narrow perhaps but did not change overall impressions

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew R., We very much appreciate your comments regarding your stay with us. We are glad to read that you enjoyed your experience in our hotel and we look forward to welcoming you back very soon. We would also really appreciate an additional small moment of your time to share your recent stay’s experience on Tripadvisor which would greatly assist us in recognizing our colleagues for their pride and commitment to offering exceptional service. You can do so on the following link: https://goo.gl/Ycc1g2 Thank you for choosing the Fairmont Royal Palm. Sincerely,

AccorHotels certified review
Ross H. Families - 31/03/2018

It was enjoyable but there are a number of small changes that would improve the hotel. The WiFi was poor and desperately needs improving. The hotel is not very family friendly as we stayed with our two year old and the earliest restaurant that opens for dinner is 7:30pm. This is too late for most young children meaning we had to eat room service every night. There was also no map or guest services/hotel information in the room which meant we had little idea on where things were in the hotel and what was available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for sharing your opinion with us. First, we sincerely apologize that some of our services were not up to your expectations. We will certainly be sharing your comments with our department heads for some improvements. You also rated some services lower than satisfactory, as the Check-in and the breakfast. We would appreciate to have additional details about those experiences. You can contact us on ge… Thank you again for sharing your experience, and we hope we will have the opportunity to welcome you back to the Fairmont Royal Palm. Best regards,

AccorHotels certified review
Claude Couples - 29/03/2018
« We had a great vacation in a really outstanding hotel!!! »

We had a wonderful vacation at your resort and also loved the Golf. This is an absolutely outstanding hotel. Some of the best Golf resorts for a vacation. We were however very disappointed that you did not have a piano player as advertised on your website. I feel that the type of guest that you have there are people, who enjoy some time at the bar with a piano player.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for taking the time to share your opinion with us. We are glad you had a wonderful vacation in our hotel and enjoyed our golf course. We will however share your comments with our department head for some service improvement in the restaurants and the bar. Thank you again for choosing the Fairmont Royal Palm and we hope your next visit will be even more pleasant than the previous one. Best regards,

AccorHotels certified review
Andrea F. Solo - 28/03/2018
« Fantastic »

Beautiful and well kept property. Albeit a bit worn out compared to my prior stay. Very attentive staff. Particularly happy with the services of the guys at reception and Ms Amal at concierge (an absolute professional with great people skills, knowledge and manners). Only three issues: 1) golf staff slightly less attentive than the rest of the hotel, 2) some things felt a bit unnecessarily extortionate (e.g. having to pay €70 for a tub of sun screen which you should just make available at the pool), 3) the bar should be more lively at night (make it a destination for outsiders or make it more interesting for in-hotel guests).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Fairmont Royal Palm Marrakech. We are pleased to read that you enjoyed your stay in our hotel. However, we would like to know more details about your experience at the SPA and during the breakfast. Your comments can help us improve our services and make sure you have a perfect stay during your next visit to our hotel. Thank you again for choosing the Fairmont Royal Palm. Sincerely,

AccorHotels certified review
Anonymous Families - 26/03/2018

Overall we were happy with the stay with some concerns.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Fairmont Royal Palm Marrakech. Your opinion is very important to us as it allows as to continuously improve de quality ouf our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Couples - 21/03/2018
« Peacefull »

Very nice BUT arrival in particular was not a positive experience. You must sort out your card terminal machines and also understand what package your guests have and help them make bookings etc ( Golf )

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for sharing your comments with us. First, I would like to apologize for the inconvenience you encountered during your check-in. We will follow-up on your comment with our Front office Manager and improvement measures will be initiated. Thank you for choosing the Fairmont Royal Palm and we look forward to welcoming you back again. Sincerely,

AccorHotels certified review
Anonymous Families - 20/03/2018

Our stay there was wonderful. We were a family of 11,3 generations, and used the Kids Club, pools and restaurants. Staff was warm and helpful. We all enjoyed it and it was a perfect place to recover from the long trip to Europe from western Canada. My only problem was that I thought I had prepaid my reservation for my husband and myself, and had an email saying I had prepaid it. On checkout, I was told I had not, had to pay and was told to go home and check my credit card statements to verify. I could then take it up with Fairmont if I had paid twice. This was annoying and frustrating. I will not be back in Canada to check for another 10 days. That part was deeply unsatisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Finley, Thank you for taking the time to share with us your opinion. First I would like to apologize for the inconvenience you encountered during your check-out. After a follow-up with the reservation team, we can assure you that you hadn't been charged for the prepayment, so the payment has only been done once, at the end of your stay. Please feel free to contact us if you have further questions. Thank you for choosing the Fairmont Royal Palm and we look forward to welcoming you back very soon. Sincerely,

AccorHotels certified review
Cathy G. Families - 18/03/2018
« Extreme comfort in beautiful surroundings »

Very high standards, charming, helpful staff and a wonderful setting. Perfect for every age group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Than k you for taking the time to share your comments with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Mohamed A. Couples - 14/03/2018
« Fantastic experience »

Wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for sharing your feedback with us. We are glad to read that you had a great stay with us. We take note of your review regarding our accommodation for future improvements. Thank you again for choosing the Fairmont Royal Palm Marrakech and we hope your next visit will be as pleasant as the previous one. Best regards,

AccorHotels certified review
Julie Business - 13/03/2018
« Superb »

The hotel is lovely. a relaxing Oasis outside the city. Everything was wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., It's a real pleasure to read that you had a wonderful experience in our resort. We thank you very much for sharing your feedback with us and we hope to welcoming you back to stay among us very soon. Sincerely,

AccorHotels certified review
Andrew M. Business - 11/03/2018
« Amazing hotel with excellent service »

Very welcoming reception . The rooms are scattered around an attractive tropical garden , the exteriors of some of them need to be refreshed , stained paint etc. The only real issue is the very unreliable WiFi system . Sometimes fast sometimes slow ...often nothing . This also effects the tv with frequent cuts, unacceptable for a hotel of .this calibre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We're pleased to read that you enjoyed your stay in our Hotel. Thank you for taking the time to share your feedback with us and for choosing the Fairmont Royal Palm. We look forward to welcoming you again in this beautiful property. Best regards,

AccorHotels certified review
Pilar B. Couples - 07/03/2018
« The best in Marrakech »

Excellent service, beautiful rooms and fantastic views. Best golf club house. Efficient and friendly golf staff. Excellent caddies. Delicious food at golf club house. WiFi needs a serious improvement. Slow. Sometimes no connection. A real new system is needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Fisrt, we would like to thank you for sharing your comments regarding your recent stay in our hotel. It is a pleasure to read that you appreciated your stay among us. However, we noticed that some of our services did not meet your expectations, such as the check-in process or Launch and dinner. If you would like to share further details, please contact us on ge… for all such services to be improved. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Sincerely,

AccorHotels certified review
O.d. Couples - 02/03/2018
« Not what we expected »

Staff was very polite and friendly, ... but working very slow (we had to call twice and wait 45 minutes to get some extra coffee in our suite) and often making mistakes (wrong side dishes in the restaurant, wrong egg preparation at breakfast). The waiter in the bar charged us a more expensive cognac than the one we ordered and drank, also offering Veuve Clicquot champagne instead of Laurent Perrier... so we felt like being betrayed to always pay more. Also : some Le Labo products in our suite were not original... they were refilled with another (probably cheaper) product, definitely not Le Labo. If a superior 5* hotel like Fairmont is messing around with such amenities, then I am asking myself if that's the overall philosophy of the hotel. This is really not the Fairmont quality I experience before in Baku, Singapore or London (!!!!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Dujardin, Thank you for taking the time to tell us about your experience at the Fairmont Royal Palm Marrakech. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback has been shared with our departement heads for strict measures of improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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