Hotel - Novotel Charleroi Centre
Novotel Hotel Novotel Hotel

Novotel Charleroi Centre Hotel

4.0/5 66 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public indoor parking
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • LATE CHECK-OUT (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool  (Nearby)
    • Pool
    • Indoor heated pool
    • Indoor unheated pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being  (Nearby)
    • Hammam
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Access the parking Novotel: Rive Gauche Parking, under the shopping center, access by Boulevard Tirou via Place des Tramways Boulevard Joseph Tirou 34, 6000 Charleroi. GPS: 50.4085457,4.4394371 Rate: EUR 25/24h. 50% discount = EUR 12.50/24h

Our rooms

Discover the new N room which offers everything you need for a comfortable and convenient stay. Be connected, be inspired and be energized.With the comfort of the Live N Dream bedding, the connection hubs, free WIFI and a luxurious rain shower, who wouldn't feel at ease?

  • 123 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 11 connecting rooms
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Microwave in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 483 reviews

Our guest reviews for Novotel Charleroi Centre

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 66 reviews
Anonymous Solo - 14/01/2019 AccorHotels certified review

Hotel tres correct.

Our hotel has responded to the review
Our hotel has responded to the review

Cher Nicolas, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Charleroi Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Nicolas, en l’expression de nos sentiments les meilleurs. Laura Delin Sales and Banqueting coordinator

Dejan Couples - 04/01/2019 AccorHotels certified review
« Great centrally located hotel »

All was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEJAN, Thanks for your comments, that I will share with my associates with great pleasure. Sure to boost their morale! I hope to see you back soon in Novotel Charleroi Centre, and hope that we will be able to connect personally at the occasion. Best regards willem dullemond general manager

Downey Families - 02/01/2019 AccorHotels certified review
« Good Rooms, bad food »

The room was very good and great location but the food is terrible, CHIP SAGA, first I asked for a plain burger and three portions of chips but only one plate arrived and I was told it was three in one, like we are animals and eat from the same plate with no cutlery, all for 35 euros. The chips were both old and new cooked, it was discusting. Having told the person serving he wad very helpful to get it right, then two minutes later I got three separate portions. But the chef must think that reheating the same discusting chips was OK and I was served the same food as before. So I took all the food downstairs and got a full refund. So I could not eat anything and because of the time my family had no dinner that evening and had to wait for breakfast. And yet another disappointment, we just left and got breakfast elsewhere. Basically sack the chef, hotel has potential but not with a chef that can't cook the basics.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Delin Sales and Banqueting

Domi B. Families - 31/12/2018 AccorHotels certified review
« Very nice »

We stayed at Novotel Charleroi Centre only for a short night on xmas eve but the hotel staff was very nice, welcoming and helpful, especially this late at night (we arrived at around 3 AM with tired young children!!) The room was modern with a very nice bathroom and all amenities you can expect in a hotel of this category. Quick note: Just a young mom's advice: I would recommend to be more careful when placing the baby bed (not so close to the TV and electric socket ;-) I also found it a bit confusing finding the parking. I did receive instructions which were kindly sent to me by email, however I think the fact that it's located in the shopping mall's parking is a bit confusing (especially if you are from out of town, don't know the shopping mall and you find the main entrance gate closed at night). Perhaps some additional specific street signage would help. On the other hand, and it's probably the consequence of the above, I did feel very safe in the parking, especially as I had two young children with me, which is a big plus, especially this late at night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominique, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your advice concerning the baby bed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Delin Sales and Banqueting Coordinator

T. R. Business - 10/12/2018 AccorHotels certified review
« A perfect place to rest after a hard working day »

- Good check in - Very nice room (decoration, big screen, big shower, ...) - quiet place to sleep - Salty breakfast to improve - 2 Gin's ordered at the bar where out of stocks ... - Easy to park

Our hotel has responded to the review
Our hotel has responded to the review

Dear Remy, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive feedbackfrom our clients. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Delin Sales and Banqueting Coordinator

Drew H. Business - 09/12/2018 AccorHotels certified review
« Business Trip »

Very nice hotel. Staff friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

S.a. Business - 07/12/2018 AccorHotels certified review
« Another good experience in this hotel »

clean hotel with a professional welcoming staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTIANE We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. Not only are we proud when guests are satisfied but we pride ourselves even more in satisfying return guests. Don't hesitate to ask for me personally next time, it will be a pleasure for me to meet you in person best regards willem dullemond general manager

Paul Business - 06/12/2018 AccorHotels certified review
« The staff were helpful and pleasant. The enviroment was all I expected from a Novotel. »

At check in the clerk was very helpful and supportive. The bar staff were attentive without being pushy. The room was very comfortable with all I required. On checkout again the clerk was very helpful and arranged a taxi as requested. Breakfast was enjoyable with a good selection of items.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Delighted to read that you enjoyed your stay with us. We all try day in, day out to create some memorable moments for our guests. Hope that we may see you back soon in the Novotel Charleroi Centre best regards willem dullemond general manager

Dan Business - 04/12/2018 AccorHotels certified review
« Good experience with the exception of the last night »

I was very impressed with the hotel and the staff we good and so were all the facilities. The only bad point is on the last evening there was a loud banging noise coming from the roof that woke me around 1 am. This noise happened approximately every 15/20 minutes and hence meant I didn't get any sleep that night which made my journey home difficult. The noise sounded pipe related as before the banging there was no noise, then the banging happened for around 10 seconds, then around 30 seconds of running water sound followed by a further 10 seconds of banging. Had I been stopping another night I would have asked to swap rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Please let me apologize for the noise that woke you up the last night, although honestly we have no idea where the noise could have come from. We are lucky that your colleague David captured the noise on his phone and he was kind enough to sent it to me. Now we are in the process of detecting the source. The noise has not reproduced since your visit, in any case, if we find the source I will keep you and David posted. I hope that this incident will not keep you from coming back to the Novotel Charleroi Centre, and I hope to be able to meet in person at the occasion best regards willem dullemond general manager

David G. Business - 03/12/2018 AccorHotels certified review
« M. David G. »

On the last night of my stay I was wakened about every half an hour by an intensive knocking sound that lasted for around a minute and repeated thirty seconds later at a slightly higher frequency. It would seem to be associated with the water control valves. My colleague across the corridor took a phone recording and informed the duty desk when we left but this was very early in the morning and so we did not have any feedback on the causation or rectifications made. Apart form this th estay was very enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David In the first place except my apologies for the incident with the disturbing noise. Unfortunately we have not been able to trace it back to its source I would really be obliged if you could sent me the sound that you recorded so we could solve this, and I thank you in advance for your kind cooperation. I would hope that your travels bring you back to Charleroi shortly and I urge you in that case to advise me personnally on the email address so I can take care of your reservation and the upgrade, and I truly hope that on the occasion we can meet in person best regards willem dullemond general manager

Anonymous Business - 22/11/2018 AccorHotels certified review
« Expensive food, poor breakfast choice, no desk in bedroom »

...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claude, Above all, let me apologize that we have not been able to meet your expectations. In the meantime I have added to our 'cardex' that you prefer a room with desk. The poor choice at breakfast has surprised me a bit, this is one of the elements that our guests in general comment favorably. Maybe if you could give me some advise as to the possibilities to improve, I would be grateful. I hope that this experience will not turn you away from us or from Novotel Hotels, we would love to see you back and prove that we are worthy of your confidence. Best regards willem dullemond general manager

Odyssee Business - 15/11/2018 AccorHotels certified review
« Good hotel design, but... that's all »

"My Balance" fitness room was really disappointing, far from the other facilities, it wasn't equipped as on the picture on the website: 2 treadmills, 2 bikes, that's all. I'm wondering how much has been spent on marketing for this service and how much has been spent on the equipments. At the reception, when I arrived, after 3h drives, 4 peoples where queueing at the reception desk. Just 1 person to welcome us, and... 2 bartenders talking with no customers. Queueing gaves us time to admire the different screens promoting the new hotel customer experience... yea, we were guessing where was the experience. I could have been a Platinum member, I would have to wait exactly the same time as the other guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Odyssee, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will take care of the photo on our website, this is the old photo that we used before opening, will you please excuse us for this. The waiting time at reception is disappointing, I will see to it with my reception chef that at least Club Accorhotels guests can profit from a pre-check-in thus saving time In spite of this experience I hope to see you back at Novotel Charleroi Centre Best regards willem dullemond

X Friends - 10/11/2018 AccorHotels certified review
« Prima »

Prima

Our hotel has responded to the review
Our hotel has responded to the review

Beste Renzo, Bedankt voor je lovende beoordeling over ons hotel! We zijn blij dat je hebt genoten van je verblijf en we hopen je heel snel weer te zien. Met vriendelijke groet, Christophe Front Office Manager

Dan B. Business - 09/11/2018 AccorHotels certified review
« Mr »

Loved the big & modern room, food was good & friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANIEL Thanks for your comments We, at Novotel Charleroi Centre, are aiming daily at creating some memorable moments for our guests. I am pleased to read that your expectations have been met and we therefore look forward to welcome you again shortly to our hotel. Best regards willem dullemond general manager

Jmi Business - 02/11/2018 AccorHotels certified review
« Good but slow service »

Fine hotel, new and confortable with expected amenities. Diner is taking too long and one can expect an improvement there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEAN MAURICE We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also took good notes of your remarks and will take appropriate measures to avoid this kind of issue next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Front Office Manager

Xavier Friends - 27/10/2018 AccorHotels certified review
« Weekend avec led potes à Charleroi »

Loved it

Our hotel has responded to the review
Our hotel has responded to the review

Cher Xavier, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Charleroi Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire,en l’expression de nos sentiments les meilleurs Christophe Front Office Manager

K P. Business - 27/10/2018 AccorHotels certified review
« Mr K P. »

Very comfortable but quite expensive. Lack of access for pick up by courtesy car was a Problem, taking suitcases 50 M on a cobbled road not good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. Indeed your pick up point was not arranged ideally; we have the possibility to have autocars stop at the Place Verte in front of the hotel, this involves clearance by the local police which can be arranged within minutes. I suppose in the relative 'chaos' of the day this was not considered, for which I do apologize. Nevertheless, I hope to see you back in the Novotel Charleroi Centre in the near future, and under better circumstances Best regards willem dullemond general manager

Anatoly B. Business - 22/10/2018 AccorHotels certified review
« Big, new, convenient »

All is perfect except you cannot change any booking details (e.g. cancel breakfast). Very good room and bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anatoly, Thanks for your comments. Indeed, some of our rates have certain restrictions, the best and most clear indications will be found on Accorhotels.com. We do our utmost to have maximum transparency towards our guests, guaranteeing best value for money at the same time. I hope that we may welcome you back to the Novotel Charleroi Centre shortly and I hope that I may meet you in person at the occasion, best regards willem dullemond general manager

Sasha Business - 21/10/2018 AccorHotels certified review
« Service poor »

Comfortable Confusion over what had been booked. Breakfast looked great, just no bowls or spoons to eat it with

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEVEN, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Front Office Manager

Alex Business - 17/10/2018 AccorHotels certified review
« Comfortable »

Everything was perfect from check-in to check-out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. With all kinds of pleasure I will share your comments with my associates. Small question; you did not profit from the quick check out? It allows for receiving your bill without any formalities on your e-mail and you can leave your room key in the postbox opposite the reception. We hope to see you back soon in the Novotel Charleroi Centre and on the occasion I hope to be able to meet you in person. Best regards willem dullemond general manager

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