Hotel - Novotel Charleroi Centre
Novotel Hotel Novotel Hotel

Novotel Charleroi Centre Hotel

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4.5/5 71 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine

Leisure and activities

  • Swimming pool  (Nearby)
    • Pool (Paying, Nearby)
    • Indoor heated pool (Paying, Nearby)
    • Indoor unheated pool (Paying, Nearby)
    • Outdoor heated pool (Paying, Nearby)
    • Outdoor unheated pool (Paying, Nearby)
  • Fitness centre
  • Well-being  (Nearby)
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Access the parking Novotel: Rive Gauche Parking, under the shopping center, access by Boulevard Tirou via Place des Tramways Boulevard Joseph Tirou 20-30, 6000 Charleroi. GPS: 50.4085457,4.4394371 Rate: EUR 25/24h. 50% discount = EUR 12.50/24h

Hotel location

Our rooms

Discover the new N room which offers everything you need for a comfortable and convenient stay. Be connected, be inspired and be energized.With the comfort of the Live N Dream bedding, the connection hubs, free WIFI and a luxurious rain shower, who wouldn't feel at ease?

  • 123 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 71 reviews

Our guest reviews for Novotel Charleroi Centre

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Anonymous Business - 10/04/2018
« Beautiful facilities but mixed impressions on client service. »

Excellent service for admission and exit procedures at reception. Indeed personnel went beyond the expected norms of client satisfaction, were friendly and genuinely interested to help satisfy any need. For catering service there are mixed and confusing results. On the first occasion the service involving serving a meal was excellent. Subsequently breakfast was also very good on both occasions but the emphasis should be on showing interest for any client inquiry not obsessively cleaning surfaces and removing plates sometimes too quickly and without asking the client. At the bar if a meal is served that should also be the priority not watching football and discussing with other personnel. If a client asks for some more bread the waiter should not reply « ok but you have to wait for 10 minutes » then be seen not doing anything else than watch the tv screen and even worst bring one slice of dry bread after client has finished his meal. This is not a case of training but one of change of attitude and ethos. It does not show hospitality or kindness and management needs to understand that there are plenty and probably better options near the hôtel so quickly losing client loyalty because of carelessness is not a good business model.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. First of all THANK YOU !! It is always a pleasure to receive positive feedback. I will share your comments with our Welcome team. I am sure that this feedback will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Concerning your experience at the GourmetBar, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
Luis Business - 29/03/2018
« Excellent hotel »

The best hotel I ever visited in a long time . Absolutely perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear LUIS AZAGRA LEMOS, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
Tanguy A. Couples - 14/03/2018
« great hotel »

Great stay. Rooms are modern with a very good bed. Breakfast is super. The staff is polite en very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
Anonymous Families - 12/03/2018

TREs bonne situation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
B. Business - 24/02/2018

Big hotel with only 2 floors and very long corridors. Rooms can be fare away from elevator. Good restaurant and breakfast. Hotel access not easy to find. Looks more like secondary entry than a main

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
Hendrik C. Business - 23/02/2018
« Excellent hotel »

Great hotel, location, pity gym was not finished because that was the reason I booked it

Our hotel has responded to the review
Our hotel has responded to the review

Dear HENDRIK C., We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
Laszlo S. Business - 20/02/2018
« difficult to find and park »

The rooms are not equipped well, no table in the room - very inconvenient to do some work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LASZLO S., Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Vantyghem Front Office Manager

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