Hotel - Novotel Charleroi Centre
Novotel Hotel Novotel Hotel

Novotel Charleroi Centre Hotel

4.4/5 279 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public indoor parking
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • LATE CHECK-OUT (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool  (Nearby)
    • Pool
    • Indoor heated pool
    • Indoor unheated pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being  (Nearby)
    • Hammam
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Access the parking Novotel: Rive Gauche Parking, under the shopping center, access by Boulevard Tirou via Place des Tramways Boulevard Joseph Tirou 34, 6000 Charleroi. GPS: 50.4085457,4.4394371 Rate: EUR 25/24h. 50% discount = EUR 12.50/24h

Our rooms

Discover the new N room which offers everything you need for a comfortable and convenient stay. Be connected, be inspired and be energized.With the comfort of the Live N Dream bedding, the connection hubs, free WIFI and a luxurious rain shower, who wouldn't feel at ease?

  • 123 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 11 connecting rooms
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Microwave in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 279 reviews

Our guest reviews for Novotel Charleroi Centre

100% genuine reviews from our guests

Find out more
B. Business - 16/09/2018 AccorHotels certified review
« Modern, comfortable »

+: Modern, friendly staff, comfortable. -: no desk in room to work, windows in the rooms do not open. Breakfast too expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear VINCENT, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We took good notes of your remarks ; Unfortunately you had one of our rooms without desk, but we have others with. We will add your preference for a room with desk in order to assign you the room your need for your next visit ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

Dragos Families - 13/09/2018 AccorHotels certified review
« Superb »

Hotel central, nou. Curat.

Our hotel has responded to the review
Our hotel has responded to the review

Stimate Dragos, Apreciem foarte mult comentariile referitoare la sederea dumneavoastra la hotelul Novotel Charleroi Centre. Este intotdeauna o placere sa primim un feed back pozitiv. Voi impartasi echipei remarcile dumneavoastra.Sunt convins/a ca acest feed back va servi ca si incurajare pentru intreg personalul nostru care depune eforturi pentru a imbunatati caliatatea serviciilor oferite. Va multumim pentru ca ne impartasiti experienta dumneavoastra si speram ca urmatoarea sedere alaturi de noi sa fie la fel de placuta ca si precedenta. Cu sinceritate, Laura Delin Welcomer

Sebastien Families - 10/09/2018 AccorHotels certified review
« Good service and rooms let down by sewage smell »

First room smelled of sewage, Receptionist tried to help by appointing us to a new room but it also smelled. Rest of the stay was pleasant and the rooms are nicely designed

Our hotel has responded to the review
Our hotel has responded to the review

Dear SEBASTIEN, Thank you for taking the time to comment your visit. How unfortunate that you were subject to the bad smell. Although our building is brand new, we have had this on a few occasions without us being able so far to locate the source, the periods of bad smell always seem to be to short to get to the bottom of it, but be convinced we do everything to get this solved. I understand that apart from that your visit was satisfactory and we therefore hope that we may have the privilege to welcome you back to the Novotel Charleroi Centre shortly. Best regards willem dullemond general manager

Chris Families - 05/09/2018 AccorHotels certified review
« Lovely new hotel on top of a shopping centre. »

The rooms were perfect for an over night stop. Hotel corridors were lovely and quiet over night. Reception and bar staff were polite and friendly. The website booking is terrible. No Accor club prices if you try to book two rooms had to do two separate transactions to get best price..

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHER, Thank you for the time you took to comment your stay. Indeed it seems a bit of a waste of time to have to make 2 bookings, I will relay with the website team and see if we can smooth out this glidge. I hope that when you travels bring you back to the area that we may welcome you back to the Novotel Charleroi Centre Best regards, Willem Dullemond General Manager

Kristo Families - 04/09/2018 AccorHotels certified review
« New, good design, clean, quiet, nice breakfast, helpful personell:) »

New, good design, clean, quiet, nice breakfast, helpful personnel:)

Our hotel has responded to the review
Our hotel has responded to the review

Dear KRISTO, Thank you so much for taking the time to comment your visit. It is very rewarding for my team to read your appreciation and this boosts our morale; in fact we are pleased to have been able to create some memorable moments for your family. I hope that we may have the privilege to welcome you back to the Novotel Charleroi Centre in the near future best regards willem dullemond general manager

Annie P. Couples - 01/09/2018 AccorHotels certified review
« Amazing hotel and even more amazing staff »

A fantastic experience with my husband. Laura on the reception desk was attentive and friendly and super efficient. What a beautiful hotel. We can’t recommend highly enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNIE, This is what we are working on every day, trying to create memorable moments for our beloved guests With a lot of pleasure I will share your comments with my associates, sure to boost their morale! Thanks ever so much for sharing with us and I hope to have the privilege to welcome you back to the Novotel Charleroi Centre in the near future best regards willem dullemond general manager

Katre Friends - 27/08/2018 AccorHotels certified review

We liked Novotel room layout - very modern and functional. The staff is very competent and helpful. Only thing that breakfast could be have more variety of fresh salat and bakery.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATRE, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always rewarding to have positive feedback from our guests. Your remarks I will take at heart and we will evaluate if indeed we can add the mentioned items to our breakfast setup. I hope that we may welcome you back in the near future, Best regards willem dullemond general manager

Anonymous Families - 26/08/2018 AccorHotels certified review
« Nice hotel »

Confortable. Ver y good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear MIGUEL, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It indeed is very rewarding to know that we have been able to create some memorable moments for you and your family. I will share your comments with my associates, they will certainly have a boost in morale thanks to them Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. best regards willem dullemond general manager

Kerry Y. Families - 23/08/2018 AccorHotels certified review
« Great hotel in centre of town »

We had a fantastic stay in this lovely hotel before flying home from the airport. The hotel was lovely and the staff extremely friendly and helpful. I would not hesitate to book here again! Thank you so much for making our family stay so great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry, What a wonderful comment you write on us. It fullfils us with great satisfaction to read that we have been able to create some memorable moments for the family. I hope that we may repaet this in the foreseable future, Best regards Willem Dullemond general Manager

Michelle B. Families - 09/08/2018 AccorHotels certified review
« Convenient Location / Nice Room »

Friendly, Helpful Staff. Nice Amenities. Comfortable Room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHELLE, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Moyra Y. Couples - 07/08/2018 AccorHotels certified review
« Lovely new hotel »

We booked this hotel for an overnight stop. We had booked in online so our key was waiting for us. The reception staff were very helpful and friendly and we were shown where the lifts etc were. We really appreciated this. Our room was extremely comfortable and spacious. This is a very modern hotel - bright and welcoming. We would certainly return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moyra Wonderful to read your comment, it makes us proud of what we do, and even more motivated for the next guest' to embark. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. best regards willem dullemond - general manager

Anonymous Business - 07/08/2018 AccorHotels certified review
« Very good »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iris, Thanks for taking the time to comment your visit. We try our best to give all our guests that feeling that they are truly welcome and appreciated. We hope that one of your future travels will bring you back to Novotel Charleroi Centre and I look forward to welcome you on the occasion. Best regards willem dullemond - general manager

Ndw Families - 31/07/2018 AccorHotels certified review
« Splendid and so quiet »

Never experienced a hotel that is so quiet. Rooms are very spacious and beautiful. Great rainshower. Breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NDW, What a delight to read your comments; my staff will definately gain in pride and motivation thanks to that. Hopefully we can 'spoil' you once more in the near future. Sincere thanks for the time you took to comment best regards willem dullemond - general manager

Anonymous Solo - 24/07/2018 AccorHotels certified review

Amazing front desk team. Disappointing breakfast. No house keeping 2 days in a row. Not a 4 stars rating yet but possibly the best place in Charleroi (until someone comes with a superior product). Hotel is new (but already looking tired) and staff is still working out the kinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR B., Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Vantyghem Front Office Manager

Jj Couples - 23/07/2018 AccorHotels certified review
« OK »

Gut

Our hotel has responded to the review
Our hotel has responded to the review

Geachte Heer B., Wij stellen uw opmerkingen over uw verblijf in Novotel Charleroi Centre erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Christophe Vantyghem Front Office Manager

L. Business - 21/07/2018 AccorHotels certified review
« Very nice stay in one of the best Novotel I have visited »

New hotel with great design and nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

Silvia Business - 20/07/2018 AccorHotels certified review
« Job travel »

Poor breakfast for diabetics

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Vantyghem Front Office Manager

Anonymous Families - 20/07/2018 AccorHotels certified review
« The most complicated hotel-smelly rooms, over priced, no free parking »

It took us two hours just to find the hotel, a common issue faced by customers as told by receptionist, smelly rooms had to ask for change of rooms, most smelled bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The town is working on a solution for signaletics for parking solutions. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Vantyghem Front Office Manager

Anonymous Business - 14/07/2018 AccorHotels certified review
« Fantastic new hotel with disappointing bad smell in the high quality finish bedroom »

Hotel staff were excellent and able to converse fluently in English . Hotel was evidently new and well appointed to a high quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the bad smell, please allow me to express my sincerest apologies, we take good notes of your coments and will make sure it won't ever happen !!! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

Demetris V. Business - 06/07/2018 AccorHotels certified review
« Excellent accommodation opportunity in the heart of Charleroi city »

This is the second stay at your establishment. This time round I found a significant shift of mentality by all your staff to achieve customer satisfaction. A dramatic improvement in your catering sector was evident while your reception continued to provide an excellent service. At the peak of the football compétitions your staff kept their eye on us the client’s while sharing a moment or two to celebrate Belgium football performance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., Just 2 words, THANK YOU ! :-) I will share your comments with our team. I am sure that they will be more than happy to read those! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

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