Hotel - Novotel Charleroi Centre
Novotel Hotel Novotel Hotel

Novotel Charleroi Centre Hotel

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4.5/5 160 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 122.00 EUR Non member rate
From 115.90 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool  (Nearby)
    • Pool (Paying, Nearby)
    • Indoor heated pool (Paying, Nearby)
    • Indoor unheated pool (Paying, Nearby)
    • Outdoor heated pool (Paying, Nearby)
    • Outdoor unheated pool (Paying, Nearby)
  • Fitness centre
  • Well-being  (Nearby)
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Sauna (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
See all services

Access the parking Novotel: Rive Gauche Parking, under the shopping center, access by Boulevard Tirou via Place des Tramways Boulevard Joseph Tirou 20-30, 6000 Charleroi. GPS: 50.4085457,4.4394371 Rate: EUR 25/24h. 50% discount = EUR 12.50/24h

Our rooms

Discover the new N room which offers everything you need for a comfortable and convenient stay. Be connected, be inspired and be energized.With the comfort of the Live N Dream bedding, the connection hubs, free WIFI and a luxurious rain shower, who wouldn't feel at ease?

  • 123 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Microwave in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 160 reviews

Our guest reviews for Novotel Charleroi Centre

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Anonymous Business - 05/06/2018
« Nice room, but very poor food and breakfast. »

Friendly desk staff, but restaurant is not good. Food is bad, service is fair. The hotel breakfast is very limited and service was poorly organized given the large crowds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to share your feedback. I will adress your coment to our Welcome Desk Staff ! While I wish you had a better experience in overall, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
P. D. Couples - 04/06/2018
« one of the best novotel stay up to now »

Perfect except the parking fees !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
Nicola T. Families - 03/06/2018
« One of the most stressful experiences ever »

I was humiliated in reception twice, told hadn't paid when I had. Proofed paid via credit card ap. When gothome, I had been charged an extra €33, which was unauthorised. Sent an email saying I hadn't paid, forced to prove otherwise. I wish I had never booked your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs T., Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
Andrew R. Couples - 29/05/2018
« Welcoming and very friendly »

Arrived late at night. Very warm welcome from night staff. Next day staff helped with printing our train tickets. Very good experience after a long day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew R., We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
Alok V. Business - 28/05/2018
« Convenient and Happy Staff »

I liked the location and service of hotel. Staff was friendly and helpful, neat and clean and helped in reaching out to public transport to reach Zeventom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALOK V., We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
Chinmay J. Families - 14/05/2018
« Staff not polite and housekeeping services not up to the mark »

Rooms were good. But cleaning for not done on day 2 even after putting the cleaning tag on the door. When we informed this to reception we did not get a proper response. As the housekeeping was not done nothing was refilled we had to go to the reception to get tea packets, stirrer, glasses, milk etc. but we didnt get anything. On the third day morning the staff brought tea packets but did not get glasses, stirrer or milk and when we asked for it they bluntly said that we will have to come down at the reception as the staff cannot come up to the room. Also staff is quite rude and also most of them couldn’t speak English. I think you should at least have staff who came speak basic English if you are having a hotel at a tourist destination like Belgium. Overall we were not happy with our stay because of this experience from the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PRAMOD J., Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund of 2000 leclub points ( 40€ ) has been issued to your LECLUB account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
Uli P. Business - 30/04/2018
« Modern, nice, clean and quiet hotel with very friendly employees! »

We needed single rooms for 6 and only could book hours before arrival. The cheaper rooms with lower rates were gone, so we had to book the more expensive rooms. But everything went very smooth, the Novotel hotel didn't (unlike hotels from other brands) make a mess out of the confirmation procedure. We had to get up early the next morning, but enjoyed our breakfast at 6.20 even before offical opening time of the breakfast bar, which we appreciated a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thanks a lot for your comments about your stay at the Novotel Charleroi Centre. What a pleasure to read those kind of comments !! Be sure I will share those with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
N. Business - 29/04/2018
« Great »

Nice hotel, brand new, and well located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
Anonymous Business - 26/04/2018
« No value for money »

I couldn't find the entrance to the parking - no indications, also not on the website. When I tried to call the hotel for guidance, I was directed to the reservation service and not to the hotel desk. There was a "smell" in the room 320 which didn't give me the impression of high hygiene. The breakfast is spread out over different small corners, I would advise to consolidate it in a smaller area. It is on the list of recommanded hotels for J&J, but I think this is not ok ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem concerning the breakfast area and we add the parking information with GPS coordinate on our website to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
K. L. Business - 18/04/2018
« Excellent, courteous staff! Accommodating and friendly. Clean hotel with good security. »

The stay was very good. The hotel staff was excellent and kind. Sabrina and David were magnificent. The breakfast was great. Food was good. Location was excellent.

AccorHotels certified review
Anonymous Business - 10/04/2018
« Beautiful facilities but mixed impressions on client service. »

Excellent service for admission and exit procedures at reception. Indeed personnel went beyond the expected norms of client satisfaction, were friendly and genuinely interested to help satisfy any need. For catering service there are mixed and confusing results. On the first occasion the service involving serving a meal was excellent. Subsequently breakfast was also very good on both occasions but the emphasis should be on showing interest for any client inquiry not obsessively cleaning surfaces and removing plates sometimes too quickly and without asking the client. At the bar if a meal is served that should also be the priority not watching football and discussing with other personnel. If a client asks for some more bread the waiter should not reply « ok but you have to wait for 10 minutes » then be seen not doing anything else than watch the tv screen and even worst bring one slice of dry bread after client has finished his meal. This is not a case of training but one of change of attitude and ethos. It does not show hospitality or kindness and management needs to understand that there are plenty and probably better options near the hôtel so quickly losing client loyalty because of carelessness is not a good business model.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. First of all THANK YOU !! It is always a pleasure to receive positive feedback. I will share your comments with our Welcome team. I am sure that this feedback will serve as an encouragement to all of them as we strive to continuously improve the quality of our services. Concerning your experience at the GourmetBar, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
Luis Business - 29/03/2018
« Excellent hotel »

The best hotel I ever visited in a long time . Absolutely perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear LUIS AZAGRA LEMOS, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
Tanguy A. Couples - 14/03/2018
« great hotel »

Great stay. Rooms are modern with a very good bed. Breakfast is super. The staff is polite en very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
Anonymous Families - 12/03/2018

TREs bonne situation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
B. Business - 24/02/2018

Big hotel with only 2 floors and very long corridors. Rooms can be fare away from elevator. Good restaurant and breakfast. Hotel access not easy to find. Looks more like secondary entry than a main

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
Hendrik C. Business - 23/02/2018
« Excellent hotel »

Great hotel, location, pity gym was not finished because that was the reason I booked it

Our hotel has responded to the review
Our hotel has responded to the review

Dear HENDRIK C., We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

AccorHotels certified review
Laszlo S. Business - 20/02/2018
« difficult to find and park »

The rooms are not equipped well, no table in the room - very inconvenient to do some work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LASZLO S., Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Vantyghem Front Office Manager

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