Novotel Charleroi Centre Hotel 4 stars

TripAdvisor rating 4.0/5 94 reviews
Novotel Charleroi Centre
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+ 23 Services
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Room 1

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Children's age
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Hotel extras

  • City centre location

  • Brand new hotel

  • Modern design

  • Family friendly

  • Cosy bar

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Electric car recharging units
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Access the parking Novotel: Rive Gauche Parking, under the shopping center, access by Boulevard Tirou via Place des Tramways Boulevard Joseph Tirou 34, 6000 Charleroi. GPS: 50.4085457,4.4394371 Rate: EUR 25/24h. 50% discount = EUR 12.50/24h

Hotel location

Novotel Charleroi Centre

Place Verte 17
6000
charleroi
belgium

Tel: +3271282828

Fax: (+32)712828

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   CITY RIVE GAUCHE

  • By plane

    BRUSSELS ZAVENTEM At 70km / 43.5 miles

  • By plane

    CHARLEROI At 10km / 6.21 miles

GPS :50.408153, 4.441233

Currently, close to our hotel

Tour of the Constantin Meunier Museum, Brussels

From 01/01/2011 to 31/12/2019

At 46 km

Tour of the Museum of Fantastic Art, Brussels

From 01/01/2016 to 31/12/2019

At 47 km

Tour of the Camille Lemonnier Museum, Brussels

From 01/01/2019 to 31/12/2019

At 48 km

Tour of the Natural Science Museum, Brussels

From 01/01/2016 to 31/12/2019

At 48 km

Visitor Centre at the European Parliament, visit

From 02/01/2018 to 30/12/2019

At 48 km

Tour of the Royal Museum of Military History, Brussels

From 01/01/2016 to 31/12/2019

At 48 km

Tour of the Royal Museums of Art and History

From 01/01/2010 to 31/12/2019

At 48 km

Tour of the Palace of Brussels

From 22/07/2018 to 07/09/2019

At 48 km

Tour of the Belgian Museum of Judaism, Brussels

From 01/01/2010 to 31/12/2019

At 48 km

The Brussels Museum of Gueuze Beer, visit

From 01/01/2010 to 31/12/2019

At 49 km

Our accommodations

Discover the new N room which offers everything you need for a comfortable and convenient stay. Be connected, be inspired and be energized. With the comfort of the Live N Dream bedding, the connection hubs, free WIFI and a luxurious rain shower, who wouldn't feel at ease?

Superior Room for 2 persons with 1 Double Bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities(...)

Superior Room for 2 persons, Single Beds

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Room for 2 adults and 2 kids

  • Max. number of persons: ‌4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE ROOM WITH QUEEN BED

  • Max. number of persons: ‌3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUPERIOR SUITE FOR 2 ADULTS AND 2 KIDS

  • Max. number of persons: ‌4
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

GourmetBar is a contemporary restaurant which emphasizes on simple, tasty and origional dishes. Available throughout the day, you will always find something to please your taste.

Lunch

06:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR

Photo non contractuelle / Strictly non binding

Sit down and relax. GourmetBar is an informal place to gather, meet, drink and eat. In the cosy atmosphere of this bar we would like you to feel welcome and at ease, while enjoying a local beer, glass of wine, coffee or different bites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 75 m²

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Novotel Charleroi Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

833 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

94 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Another good stay

Customer review rating 4.4/5

Georgeb Couples - 08/07/2019 AccorHotels certified review

A very warm greeting from the reception staff, and the lady in particular who wished me happy birthday as did her male colleague , received a room upgrade to a suite! nice birthday present. Enjoyed a great burger. Breakfast was good there were some items that had run out, think there may have been a large group in just before we arrived. All the staff where friendly and approachable. We enjoyed out stay, see you next year.

Dear George, I am really proud of my team, we are there to create memorable moments for our guests and it seems that in your case we succeeded..... Happy to see you back next year Best regards willem dullemond general manager

Good stay in a very good location

Customer review rating 4.4/5

Will Families - 08/07/2019 AccorHotels certified review

The hotel was clean and modern. Room was clean and comfortable. Air conditioning very good. Wall artwork however not very inviting.

Dear Mr. F., Let me apologize in the first place for the scrambled eggs that arrived with such a delay. It is a shame that your otherwise enjoyable stay was spoiled by such a frivoles detail. Still, I hope to be able to welcome you back shortly to the Novotel Charleroi Centre best regards willem dullemond general manager
Customer review rating 4.4/5

Anonymous Families - 07/07/2019 AccorHotels certified review

Absolutely impossible to figure out where to pull up / park to check into hotel. Google maps takes one to a dead end across the plaza from the hotel. Took us 30 mins to then find the Rive Gauche parking lot. Hotel owners made a giant mistake with the white walls in the hallway. Hallways already look beat up for what appears otherwise to be a relatively new hotel. Need some artiginiale / craft beers at bar.

Dear Joshua, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, willem dullemond general manager

There is room for improvement.

Customer review rating 4.4/5

Matthias Business - 05/07/2019 AccorHotels certified review

I booked through the accor-website and you invited me to become a member, to check-in automatically, to check-out automatically... I followed the lenghty procedures, which is ok since I understand you must enter some more data as a first time user. However I don't understand, that the real check-in then takes again the same time as usual. E.g. the invoice wasn't ready with the company's address. When breakfast is ready 6.30 am the coffee-machines should be ready as well and you shouldn't have to ask the receptionist to switch them on and to end the cleaning-programme. Finally I would expect to have the latest newspaper available to browse the old-fashioned way through the news taking your breakfast. The rest of the stay was ok. Everything was clean and the staff was friendly.

Dear Matthias, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We'll have to investigate for the breakfast part. We deeply apologize for it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Assistant Front Office Manager

Great

Customer review rating 4.4/5

Hh Friends - 25/06/2019 AccorHotels certified review

Great

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willem dullemond general manager

Mr

Customer review rating 4.4/5

George Business - 13/06/2019 AccorHotels certified review

Hotel is nice, atmosphere is good, room very clean. Breakfast was better some days to others would be my only negative comment.

Dear George, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we deeply apologize for the bad experience at the breakfast. We will investigate to make sure it will not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Assistant Front Office Manager

Bad

Customer review rating 4.4/5

Anonymous Business - 07/06/2019 AccorHotels certified review

Restaurant service is very slow Breakfast is very limited

Dear Armine, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Assistant Front Office Manager

Nice place and good value, however...

Customer review rating 4.4/5

Ibbillyj Business - 05/06/2019 AccorHotels certified review

The room was not properly cleaned and there were food crumbs on the lounge and desk. Otherwise very nice and a very pleasant stay. The reception staff was EXCEPTIONAL. Welcoming and helpful. It made my first stay a delight from the start.

Dear Bill, Let me excuse us for the imperfections in your room, shame that this had to trouble your overall impresssion. Nevertheless, your comments help us to improve our services and I thank you. Hope to see you back soon in the Novotel Charleroi Centre, Best regards willem dullemond general manager

Superb

Customer review rating 4.4/5

Anonymous Business - 25/05/2019 AccorHotels certified review

Rooms are ok although the design is a bit unusual having the sink in the room directly, but the friendliness of personnel and specially of the hotel manager makes all money

Dear Mircea, Very honored with your comments; my team will be delighted and ever so motivated to keep creating memorable moments for our guests. I hope we may welcome you back soon to the Novotel Charleroi Centre, best regards willem dullemond general manager

Amazing

Customer review rating 4.4/5

Xavier Friends - 22/05/2019 AccorHotels certified review

Amazing

Dear Xavier, Thanks very much for your comments, this is what we all do it fore: creating memorable moments for our guests I hope we may count you among our visitors in the near future again best regards willem dullemond general manager

Excellent

Customer review rating 4.4/5

Jmi Business - 15/05/2019 AccorHotels certified review

Friendly, professional

Dear Jean Maurice, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Assistant Front Office Manager

very satisfied.

Customer review rating 4.4/5

Blanka K. S. Business - 08/05/2019 AccorHotels certified review

It was a nice staying, clean and spacious rooms, friendly stuff, very good food.

Dear Natasa, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Assistant Front Office Manager

A comfortable hotel in a convenient location.

Customer review rating 4.4/5

L. Couples - 29/04/2019 AccorHotels certified review

Nice welcome and good customer service. No problems to report.

Dear L., Thanks so much for your comments, I will happily share them with my team; sure to boost their morale. I hope to see you back soon in the Novotel Charleroi Centre best regards Willem dullemond general manager

Decent for Tourist not great for Business travellers

TripAdvisor rating 4.0/5

Wanderer34308429139 Business - 29/04/2019 TripAdvisor review

I had an awkward time during checkout due to issue hotel had with their card readers. It got stuck on "Please Wait" and one of the receptionists persisted that it was my card. We had same issue with another card as well as my colleagues card. After this i was charged again while original blocked 600EUR stayed on my card. Because hotel was unable to charge my colleagues card I had to pay for both of our stays and additional 600EUR for his stay is also blocked. I have no intention of staying here for business. I saw a lot of tourists which assume using CRL as transit port. Good for tourists not that much for business trips.

Very good

Customer review rating 4.4/5

Danijel B. Business - 15/04/2019 AccorHotels certified review

Excellent

Dear Danijel, We are honored and proud with your comments. Each day we strive to create memorable moments for our guests, and when we have returns like yours we know that we have succeeded. Thanks once more and hope to see you back soon in the Novotel Charleroi Centre Best regards willem dullemond general manager

Overall good, but some improvements needed.

Customer review rating 4.4/5

Cindy Couples - 14/04/2019 AccorHotels certified review

Our stay was okay, no major issue and the staff was nice to us, however we’ve noticed a few things that could be improved: - no bin in the room (there was one in the bathroom fortunately, but that’s the first hotel I stay in that doesn’t have a bin in the room as well) - no toilet brush!!! (and when we called reception to enquire about this, we were told “this is not included in the room”... which wasn’t very helpful) - no robe and slippers either (apparently only available in executive rooms... again, first time I see something like this – and as a travel agent I’m regularly staying in hotels) - the tea selection in the room could be improved (the herbal tea was awful... that’s personal taste of course, but this flavour is so peculiar I’m sure quite a few people would share my opinion... why not choose a safest option like camomile?) Other than that, everything was fine. :)

Dear Cindy, Indeed I found that your room 331 had only the small bin in the bathroom, standard in our hotel is a second bin in the room that is meant for selective waste collection with 3 clearly indicated labels of what goes where. I am sorry that yours was missing and in the meantime of course it was replaced. I may sound strange to quite a few people but we have no toilet brushes in our rooms for hygienic reasons, we take care carefully after every guests that we clean toilets hygienically. On your comment for the tea; we are actually working on a new selection, form the point of view of taste I personnaly agree with you. In spite of these remarks I trust that your visit has been pleasant and I would hope that we may see you back in the Novotel Charleroi Centre shortly Best regards willem dullemond genral manager

New Hotel but the food, breakfast and coffee should be better.

Customer review rating 4.4/5

N/d Business - 13/04/2019 AccorHotels certified review

Good Stay and clean room. The food is not that good at the so called gourmet restaurant. Also the breakfast was not good for that price. The coffee was horrible and no milk refill at the coffee machine, asked twice that there is no milk for a cappuccino.

Sehr geehrter Herr A. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Charleroi Centre. Wir arbeiten gerade daran unserem Früstück auf zu werten Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen willem dullemond general manager

Quiet good

Customer review rating 4.4/5

Paul D. M. Business - 13/04/2019 AccorHotels certified review

Hard to find the parking, great decoration and style, friendly staff. Reatricted choice on the menu but the burger was great. Real problem with breakfast(nonspoons, no croissant, unfriendly staff, dirty, tables not cleaned up

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. We are actually working on the breakfast in order to upgrade our offering and to increase the guest perception. For a next visit, please include the GPS coordonates that are available at our webpage, indeed without them finding the parking is less likely Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. best regards Willem Dullemond general manager

In charleroi for work

Customer review rating 4.4/5

Silvia Business - 12/04/2019 AccorHotels certified review

Satisfactory Personnel very helpful and kind

Dear SILVIA , We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Assistant Front Office Manager

Air con is useless

Customer review rating 4.4/5

Nicholas D. C. Business - 08/04/2019 AccorHotels certified review

Overall ok , but hotel is to be avoided if you want a good sleep! Despite numerous complaints, the Air condition was NEVER fixed . Avoid THIS HOTEL

Dear NICHOLAS, Ever so sorry to read that in your room 433 the air conditioning was not functioning properly. The room will be thoroughly inspected today by our technicians and the default in the air conditioning will be repaired; I sincerely apologize for the inconvenience you have experienced and I assure you of my intention, and that of my whole team, is to satisfy our guests at all times. I still hope that we would be able to be of service to you again in the future, and at the occasion, I hope to be able to meet you in person; Best regards willem dullemond general manager
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