Hotel - Novotel Charleroi Centre
Novotel Hotel Novotel Hotel

Novotel Charleroi Centre Hotel

4.0/5 56 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public indoor parking
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • LATE CHECK-OUT (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool  (Nearby)
    • Pool
    • Indoor heated pool
    • Indoor unheated pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being  (Nearby)
    • Hammam
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Access the parking Novotel: Rive Gauche Parking, under the shopping center, access by Boulevard Tirou via Place des Tramways Boulevard Joseph Tirou 34, 6000 Charleroi. GPS: 50.4085457,4.4394371 Rate: EUR 25/24h. 50% discount = EUR 12.50/24h

Our rooms

Discover the new N room which offers everything you need for a comfortable and convenient stay. Be connected, be inspired and be energized.With the comfort of the Live N Dream bedding, the connection hubs, free WIFI and a luxurious rain shower, who wouldn't feel at ease?

  • 123 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 11 connecting rooms
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Microwave in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 360 reviews

Our guest reviews for Novotel Charleroi Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 56 reviews
X Friends - 10/11/2018 AccorHotels certified review
« Prima »

Prima

Dan B. Business - 09/11/2018 AccorHotels certified review
« Mr »

Loved the big & modern room, food was good & friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANIEL Thanks for your comments We, at Novotel Charleroi Centre, are aiming daily at creating some memorable moments for our guests. I am pleased to read that your expectations have been met and we therefore look forward to welcome you again shortly to our hotel. Best regards willem dullemond general manager

Jmi Business - 02/11/2018 AccorHotels certified review
« Good but slow service »

Fine hotel, new and confortable with expected amenities. Diner is taking too long and one can expect an improvement there.

Xavier Friends - 27/10/2018 AccorHotels certified review
« Weekend avec led potes à Charleroi »

Loved it

Our hotel has responded to the review
Our hotel has responded to the review

Cher Xavier, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Charleroi Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire,en l’expression de nos sentiments les meilleurs Christophe Front Office Manager

K P. Business - 27/10/2018 AccorHotels certified review
« Mr K P. »

Very comfortable but quite expensive. Lack of access for pick up by courtesy car was a Problem, taking suitcases 50 M on a cobbled road not good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. Indeed your pick up point was not arranged ideally; we have the possibility to have autocars stop at the Place Verte in front of the hotel, this involves clearance by the local police which can be arranged within minutes. I suppose in the relative 'chaos' of the day this was not considered, for which I do apologize. Nevertheless, I hope to see you back in the Novotel Charleroi Centre in the near future, and under better circumstances Best regards willem dullemond general manager

Anatoly B. Business - 22/10/2018 AccorHotels certified review
« Big, new, convenient »

All is perfect except you cannot change any booking details (e.g. cancel breakfast). Very good room and bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anatoly, Thanks for your comments. Indeed, some of our rates have certain restrictions, the best and most clear indications will be found on Accorhotels.com. We do our utmost to have maximum transparency towards our guests, guaranteeing best value for money at the same time. I hope that we may welcome you back to the Novotel Charleroi Centre shortly and I hope that I may meet you in person at the occasion, best regards willem dullemond general manager

Sasha Business - 21/10/2018 AccorHotels certified review
« Service poor »

Comfortable Confusion over what had been booked. Breakfast looked great, just no bowls or spoons to eat it with

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEVEN, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Front Office Manager

Alex Business - 17/10/2018 AccorHotels certified review
« Comfortable »

Everything was perfect from check-in to check-out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. With all kinds of pleasure I will share your comments with my associates. Small question; you did not profit from the quick check out? It allows for receiving your bill without any formalities on your e-mail and you can leave your room key in the postbox opposite the reception. We hope to see you back soon in the Novotel Charleroi Centre and on the occasion I hope to be able to meet you in person. Best regards willem dullemond general manager

Barrie P. Business - 12/10/2018 AccorHotels certified review
« Pleasant Suprise »

A very nice hotel situated in a very convenient place if you want to explore the nearby town. The rooms are very comfortable and the food is not bad. Service is very good and the staff seam very nice and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry, Thank you so much for leaving your comments. Every day my team is out there to create some memorable moments for our guests. With great pleasure I will share your comments with them and I am sure this will boost morale. I sincerely hope that we may welcome you back to the Novotel Charelroi Centre in the near future and that, on the occasion, I may meet you in person Best regards Willem Dullemond General Manager

M C. L. Families - 10/10/2018 AccorHotels certified review
« Mark »

Very impressed indeed, very well designed and very tastefully furnished, staff very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Front Office Manager

Business - 07/10/2018 TripAdvisor review
« Hotel is nice, but service is a disaster »

The hotel itself is quite nice and relatively new. Nice rooms as well. However the service (especially for breakfast) is nothing but a disaster. At my stay in early October, there were no coffee cups, missing plates etc. and the service people (untrained and unskilled) were running around like chicken without a head. It took 20 Minutes to get a plate, some cutlery and a coffee cup.Absolutely unprofessional and pathetic.

Anonymous Business - 28/09/2018 AccorHotels certified review
« Clean, slept well »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Laura Welcomer

Anonymous Business - 24/09/2018 AccorHotels certified review
« I did not have a good experience in this hotel. Though staff were very nice and helpful. »

I didn’t have a good experience as the 2nd night I was not told there would be an event right outside my window in the square with thousands of people. It was incredibly loud and went on until 2am I had to be up at 5am for a flight. I got no sleep. It was disgraceful the level of noise and no reduction to my bill. Also the 2nd day none of the tea/ coffee/water bathroom shampoos etc were restocked. Not good for price or star rating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAOLIOSA, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, we are not responsible for the noise caused by an exterior event. On the other hand, we took good notes of your remark concerning the amenities that were missing in your room ! We will take the appropriate measures to avoid this kind of issue in the future ! Please note that this problem was an exception to our normal practices, therefore a credit refund of 50€ will be issued to th credit card used for payment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Front Office Manager

Anonymous Couples - 20/09/2018 AccorHotels certified review
« Disappointing lack of room facilities »

Tea, coffee, milk in room not supplied or replenished. Kettle does not fit under tap (tap too low). Cardboard cups too hot to handle when full. No mirror in bedroom and very dim lighting. No stand for suitcase.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIAN, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Front Office Manager

B. Business - 16/09/2018 AccorHotels certified review
« Modern, comfortable »

+: Modern, friendly staff, comfortable. -: no desk in room to work, windows in the rooms do not open. Breakfast too expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear VINCENT, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. We took good notes of your remarks ; Unfortunately you had one of our rooms without desk, but we have others with. We will add your preference for a room with desk in order to assign you the room your need for your next visit ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Vantyghem Front Office Manager

Dragos Families - 13/09/2018 AccorHotels certified review
« Superb »

Hotel central, nou. Curat.

Our hotel has responded to the review
Our hotel has responded to the review

Stimate Dragos, Apreciem foarte mult comentariile referitoare la sederea dumneavoastra la hotelul Novotel Charleroi Centre. Este intotdeauna o placere sa primim un feed back pozitiv. Voi impartasi echipei remarcile dumneavoastra.Sunt convins/a ca acest feed back va servi ca si incurajare pentru intreg personalul nostru care depune eforturi pentru a imbunatati caliatatea serviciilor oferite. Va multumim pentru ca ne impartasiti experienta dumneavoastra si speram ca urmatoarea sedere alaturi de noi sa fie la fel de placuta ca si precedenta. Cu sinceritate, Laura Delin Welcomer

Sebastien Families - 10/09/2018 AccorHotels certified review
« Good service and rooms let down by sewage smell »

First room smelled of sewage, Receptionist tried to help by appointing us to a new room but it also smelled. Rest of the stay was pleasant and the rooms are nicely designed

Our hotel has responded to the review
Our hotel has responded to the review

Dear SEBASTIEN, Thank you for taking the time to comment your visit. How unfortunate that you were subject to the bad smell. Although our building is brand new, we have had this on a few occasions without us being able so far to locate the source, the periods of bad smell always seem to be to short to get to the bottom of it, but be convinced we do everything to get this solved. I understand that apart from that your visit was satisfactory and we therefore hope that we may have the privilege to welcome you back to the Novotel Charleroi Centre shortly. Best regards willem dullemond general manager

Chris Families - 05/09/2018 AccorHotels certified review
« Lovely new hotel on top of a shopping centre. »

The rooms were perfect for an over night stop. Hotel corridors were lovely and quiet over night. Reception and bar staff were polite and friendly. The website booking is terrible. No Accor club prices if you try to book two rooms had to do two separate transactions to get best price..

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHER, Thank you for the time you took to comment your stay. Indeed it seems a bit of a waste of time to have to make 2 bookings, I will relay with the website team and see if we can smooth out this glidge. I hope that when you travels bring you back to the area that we may welcome you back to the Novotel Charleroi Centre Best regards, Willem Dullemond General Manager

Kristo Families - 04/09/2018 AccorHotels certified review
« New, good design, clean, quiet, nice breakfast, helpful personell:) »

New, good design, clean, quiet, nice breakfast, helpful personnel:)

Our hotel has responded to the review
Our hotel has responded to the review

Dear KRISTO, Thank you so much for taking the time to comment your visit. It is very rewarding for my team to read your appreciation and this boosts our morale; in fact we are pleased to have been able to create some memorable moments for your family. I hope that we may have the privilege to welcome you back to the Novotel Charleroi Centre in the near future best regards willem dullemond general manager

Annie P. Couples - 01/09/2018 AccorHotels certified review
« Amazing hotel and even more amazing staff »

A fantastic experience with my husband. Laura on the reception desk was attentive and friendly and super efficient. What a beautiful hotel. We can’t recommend highly enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNIE, This is what we are working on every day, trying to create memorable moments for our beloved guests With a lot of pleasure I will share your comments with my associates, sure to boost their morale! Thanks ever so much for sharing with us and I hope to have the privilege to welcome you back to the Novotel Charleroi Centre in the near future best regards willem dullemond general manager

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