Hotel - Mercure Chengdu Downtown
Mercure Hotel Mercure Hotel

Mercure Chengdu Downtown

3.5/5 110 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • CHENGDU SHUANGLIU INTL AIRPORT
  • Reception open 24 hours a day
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week 09:00-18:00
    • Opening hours : Week-end 09:00-18:00

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

All 200 spacious rooms feature large plasma screen televisions and wonderful views. Guests can enjoy breakfast, simple lunch and dinner in the comfort of their rooms with our room service.

  • 199 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • Baby bed
    • Minibar
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Chengdu Downtown

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 110 reviews
Business - 05/09/2018 TripAdvisor review
« Location, location, location! »

Furnishing and cleanliness up to expectation of the Mercure brand. Plenty of eateries beside the hotel, and the Kuanzhai Alley is just a short walk away. Best of all, the subway station is just at the doorsteps!However, approach by car is not easy as signs to the hotel are lacking.

Business - 19/05/2018 TripAdvisor review
« Hotel with good location but bad services »

Hotel do not accept foreign credit card for pre-authories deposit. you have to pay each and every night . you will not get any room upgrade as Accor Platinum status. Ask for Platinum Privilege front desk staff tell you 3 item. the next day ask a different staff you get more and different privilege. Ask for Laundry bag in chinese but send you a hotel shopping bag. Laundry will only return the next day evening claim that one shirt and one trouser is too much to handle but laundry form stated return the same night. Ask for note pad paper in Chinese but send you toilet paper. queen bed room will have to enjoy the nosies from the street. After shower you have to walk out in the cool to get tower from under the washing sink track. I have to use coffee table as Luggage rack. Front Desk staff are interesting and friendly. Breakfast is good with small changes everyday . Have to bring own brown sugar for coffee. Breakfast team are very friendly and Manager and crews help each other to clear table and clean cutlery. Lobby computer not working. Location is good as underground station at door step. There are shopping and eating street across the street. Accor website only allow you to book one night a time but not few night in one booking. I do not know should i come back to stay again.

Friends getaway - 19/09/2017 TripAdvisor review
« Some really poor service »

Check in was unpleasant and some of the staff really need some basic customer service training including recognition of Accor loyalty. Some other staff members were wonderful but I wouldn't stay here again.

Couples - 15/06/2016 TripAdvisor review
« Loud banging mechanical noise throughout the night »

The room we stayed in was fine. However, there was a very loud banging mechanical noise. We are not entirely sure where it came from. It kept reoccurring throughout the night and did woke us up several times in the middle of the night. Not a happy bunny.

Couples - 02/07/2015 TripAdvisor review
« super staff »

location ideal if you know the railway is opposite on the top level and the North Railway about 1 KM and the bus station to the airport about 8oo m away. Staff very helpfull, they like Europeans. Breakfast if you like Chinese wonderfull.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for taking the time to post your feedback after your stay at our Mercure Chengdu North Hotel. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! We are looking forward for your stay again.

jackfranzmaria Solo travel - 28/05/2015 TripAdvisor review
« acceptable hotel »

Location quite ok if you know how to get around. Needs a little bit improvement in service and staff. Rooms on top floors ok, some without wifi. From airport about 1 h by taxi or train maybe faster. Nice Restaurants in walking distance.1 KM

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your kind comments and your loyalty is well appreciated. Your comments are highly important for us, We have also noted your kind comments on our staff service, we have to improve on and on which we can certainly do better. We look forward to having you with us again.

Mervyn L Family - 22/05/2015 TripAdvisor review
« Mediocre hotel »

Customer experience at its worst when I requested for room dining. The staff came and insisted that I pay by cash. She even brought the exact change in RMB and refuse the fact that I am a loyal Accor member and has guaranteed payment with credit card when I check in...Bad bad bad experience

Wei L Business - 03/05/2015 TripAdvisor review
« Overall excellent »

Excellent as you would expect from Mercure's standatrd from around the world - excellent staff, room and restaurant! A couple of cons - location - though not far away from city center, but as it is relatively bear the north train station, this 2nd ring area is always busy days and nights and it can easily take >30 min to get a taxi during rush hours; hopefully in the future the new metro line will pass nearby - noise - right beside the 2nd ring, you can hear some traffic noise (not really affecting sleep but a bit annoying) even at 19th floor

elena c Business - 27/04/2015 TripAdvisor review
« Awful experience: poor customer service and unhelpful staffing »

I am sorry to say that it was one of the worst experience that I have ever had. All the request I made was met with sorry and no. First request: my luggage got lost at the airport, would you please help me recover it? No: I had to go all by myself in the middle of the night. Second request: my stay includes free wi-fi but I can not access any website apart from Baidu, would you please help me? No, these are China law's on internet use. Just when threatened to go somewhere else they finally called "it experts" to solve the problem. It took forever but they finally did it! Third request: would you please help me to book a train ticket to Chongqing? No sorry, I can not. After that I just stopped to ask anything! My heartfelt advice for all of you is to go somewhere else. Here you will find just poor customer service, unhelpful staffing, barely clean rooms and unappetizing food.

Solo travel - 11/10/2014 TripAdvisor review
« Happy to help »

The location is not the greatest but the new elevated highway with express bus system helped. The hotel is standard for a mecure, nothing special. What maked the difference were the staff. I do not normally need any help or assistance from hotel staff but the personnel at the hotel helped to a degree I have never seen before. They suggested better ways to get around and even walked down the block to grab a local taxi because of the rush hour caious. Thank you one and all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! We are looking forward for your stay again.

Fabian2625 Couples - 09/09/2014 TripAdvisor review
« Bad Experience... »

The location is good, room is clean and comfortable...however the hotel room 's air cond was broken....Staying 2 days without air cond and its summer......The reception just told us air cond are broken......so dissapoited.....

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for taking the time to post your feedback after your stay at our Mercure Chengdu North Hotel. Hotel is undertaking air-conditioning system upgrading and maintaining, we apologies for any inconvenience cause. If you experience any discomfort during your stay, please do not hesitate to contact our guest service manager for assistance. Thank you again for being our guest and we would be thrilled to see you again!

Business - 31/07/2014 TripAdvisor review
« Great value for money »

This hotel is excellent, offers great value for money. Well located in the north of the city (15minutes by car from the pandas center but also very easy access to the city center). The hotel offers two key features very very very very difficult to find in Chengdu: it is perfectly CLEAN and the service is excellent. You can't find this in the city except if you go to some five star very expensive hôtels. The Mercure is probalby the best quality / price / service option you can find there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Thank you on your encouraging and supportive review! It is great that we were able to make your stay a memorable success. It makes all our hard work and effort worthwhile and sincere thank you on your kind words. We are looking forward for your stay again.

zoo004 Couples - 30/03/2014 TripAdvisor review
« Clean Hotel »

Check in was noramal Chinese, no real advantage of having a gold Accor Card as there is no special area allocated for it and when we asked about staying an extra night we were just told "check with your booking agent", strange reply considing we booked through Accor, again not advandage with having a gold membership card. Shower drainage was an issue with the water backing up while having your shower, notified the front desk but no action while we stayed there. The good things, the room nice and clean and the guys at the lobby were very friendly and helpful. Breakfast was very relaxing and food was surprisingly hot and tasty. Would recommend the hotel to others but as a member of accor do not expect anything extra.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Apologies for any unprofessional performance of our staff during your stay. We have taken this up with respective departments and will closely monitor the situation. Meanwhile, We invest a lot of time in effort on staff training to create better guest service experience. Sorry for the inconvenience and thanks for your kindly understanding! Look forward to seeing you again!

Yuenmao Friends getaway - 01/01/2014 TripAdvisor review
« Great Stay »

Really worth for value, great room, great breakfast. Locate in north part of city and just sit in the main street, it is recommend to stay there if you plan to travel north part of Chengdu. a lot of place for dining and shopping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! We are looking forward for your stay again.

Ouyang Z Business - 28/11/2013 TripAdvisor review
« general feeling is good,but...for the parking can be better »

Only comments for the parking, I get only one coupon for 4 hours free parking each day,if I stay only 4 hours I don't need hotel! And the location is not so good Except these points,the general feeling is good. Breakfast is very good for this standing! Services are also good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Our car park is under unified management by Property Company and the parking fees is charged following the charging standard filled by the price bureau for vehicles entering and leaving. Hotel provides complimentary parking voucher for guests staying in our hotel; please not hesitate to contact our front office staff for assistance. Thank you again for your important feedback, we look forward to seeing you again.

ajbtong Family - 18/11/2013 TripAdvisor review
« Improvement of Management Information System »

Although I paid for the deluxe room for the 2nd and 3rd days of my stay, I was allocated a standard room on the 2nd day. I was told by the front desk on last Saturday afternoon that I could switch back to executive floors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your comments are highly important for us. Sorry for the inconvenience and thanks for your kindly understanding. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. We have also noted your kind feedback we have to improve on and on which we can certainly do better. We look forward to having you with us again.

William B Solo travel - 13/11/2013 TripAdvisor review
« Fair »

This hotel is fine for just an overnight stay. I had booked originally but after the first night, realized one was all I wanted here. the issue is the limitations of things to do. Do not go outside for it is merely a place to get run over. There is no interesting place to walk to. Taxi drivers have a very difficult time finding this place even with instructions in Chinese. It's located beneath a busy freeway bridge and out there is just noise noise and dirt dirt dirt. Inside the hotel English is extremely limited, as is the dinner menu. the one item on the dessert menu was cheesecake. And the girl said they were out of it. I asked the front desk about this and said if I wanted chocolate cake they could bring it to me via room service, so I ordered that and got a very very tiny narrow slice for 55 RMB.... Overall, not a good value. So I would not recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your kind comments and your loyalty is well appreciated. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. Your comments are highly important for us. Sorry for the inconvenience and thanks for your kindly understanding. We have also noted your kind feedback we have to improve on and on which we can certainly do better. We look forward to having you with us again.

Mike I Couples - 25/10/2013 TripAdvisor review
« Ok »

Good gym, breakfast, room and street food stalls after dark nearby. Compendium said complimentary tea and coffee supplied in room but we had to ask each day and it was a hassle being understood. Room servicing a little cursory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Thank you on your encouraging and supportive review! It is great that we were able to make your stay a memorable success. We have also noted your kind comments on Room Service we have to improve on and on which we can certainly do better. We are looking forward for your stay again.

chc9533 Couples - 12/10/2013 TripAdvisor review
« Hotel is not yet ready »

While the staff is friendly, the hotel is not fully ready. We stayed in the executive floor because we want to use the lounge for meeting our local friends. But unfortunately the lounge has not yet opened. The room service menu showed a 24-hour service. So we took our time and tried to order something simple from the menu just before 11pm and was told that the service actually stopped at 10pm. The night manager was good enough to arrange something for us. But it will be much better if hotel management updated the menu or made a note to the guest. The next morning, we showed up at the cafe 10 minutes before the official closing time for breakfast. The young lady politely told us that they were packing up. An older lady heard the conversation and let us in. Once we were in, the service was good. The hotel was fine, but it didn't seem ready yet for full operation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your kind comments and your loyalty is well appreciated. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. Your comments are highly important for us. Sorry for the inconvenience and thanks for your kindly understanding. We have also noted your kind feedback we have to improve on and on which we can certainly do better. We look forward to having you with us again.

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