Hotel - Mercure Hotel Duesseldorf Sued
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf Sued

3.5/5 252 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • pets allowed 11  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30

Business services

  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 121 rooms have a modern design and a warm atmosphere. A large desk and free WIFI in all rooms allow you to work comfortably and undisturbed.All of our rooms are equipped with a flat-screen TV. Coffee and tea facilities and a bottle of mineral water are provided free of charge for our guests.

  • 121 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Automatic temperature control
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Villeroy & Boch
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 269 reviews

Our guest reviews for Mercure Hotel Duesseldorf Sued

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 252 reviews
Business - 15/11/2018 TripAdvisor review
« Room management and cleaning must improve »

At my arrival, I was given a key to a room that was already occupied.I was lucky that the guest in the room kept calm when I opened the door...After getting my key to an unoccupied room, I found a underwear of the formal guest at the door knob...The receptionist apologised for these accidents.Look forward for improvements.

Business - 14/10/2018 TripAdvisor review
« worst hotel ever outdated , bad service and broken airco »

not 4 stars worth. wifi did not work well. very slow.had to ask for a additional login code. airco in room broken .staff did not care. i filed a complaint to management. no response at all.baddd. also no menu card available in room.When calling restaurant the clerk had to explain on phone what options there is to order to room.. restaurant looks like a 70s decorated restaurant and like I walked into a 2 star hotel in Slovenia or Albania..

254eva Business - 30/01/2018 TripAdvisor review
« Business trip in Düsseldorf »

Staff is very helpful, polite and friendly, both at the reception and who served breakfast. Room was clean and smartly furnitured. Breakfast was fresh, whole wheat pastry, good coffee...etc. and reasonable selection. Coffee machine with 2 free capsules, free bottle of water in the room was a huge plus, although it would have been better to have them refilled on the second day. We had dinner there too, got served quickly, food was fresh and good quality too. Good for short business trip, by car or by taxi as public transport connection is not ideal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 254eve, thank you very much for rating our hotel 4 points. We appreciate your comment and believe that we were able to make your stay in Düsseldorf agradable. Also we hope we will be able to welcome you back soon. Kind regards Tim Bergmann general manager

Business - 12/05/2017 TripAdvisor review
« Rubbish, with new paint. »

Regret this was not what I expected from a Mercure Group hotel. Not so much that there were problems, but that nothing was done about them. 1. English language directions to the hotel, using public transport are confusing, or wrong. An hours walk through residential streets at night (carrying the suitcase to avoid noise whilst people slept). 2. The room fridge (#322) did not work. Room make-up staff advised the next morning, Nothing done. A hand-written note left with reception on the second morning. Again, nothing done. 3. The room a/c did not work. 4. The window would not open. Not sure if jammed, or nailed shut. 5. The shower curtain 'end stop' was missing. The entire curtain came off in my hands. 6. Each five minutes approx, there was a buzzing sound, lasting 5 seconds. No obvious source, or reason. 7. The tv had two english language channels only - one being BBC world service. No internal systems, or english film channels. 8. The hotel is not 'only one hour' from the exhibition centre. With connections (needs both bus and tram) it takes effeectively two hours, each way. 9. There are no shops, restaurants or cafes close by. There is an Italian restaurant (quite good) about 20 minutes walk away. 10. The hotel restaurant is reasonable, with large portions, but it is not possible to transfer a tab between the restaurant and the bar (all in the same place). The natural wish to sit watching the bar tv sports channels, after a meal, means two separate tabs. Not logical, when UK credit and debit cards have a double whammy each time you use them overseas. 11. Upon check-out, the computer would no longer recognise that the room and breakfasts were pre-paid by the company, Staff almost insisted that my personal card be debited. When shown the pre-payment print-out, it was reluctantly accepted, but dunning emails to myself and the company then reached the office. I still do not know if this has been sorted!

Gitte D. S. Business - 31/08/2016 AccorHotels certified review
« Very friendly staff »

The staff at the hotel was very nice and helpful, and the room comfortable and modern. You had to pay for the internet connection, and the connection was a bit unsteady. It would have been nice if internet connection had been included in the price of the room.

Tim Business - 27/06/2016 AccorHotels certified review
« Medium quality hotel »

staff:friendly food:adequate location:inconvenient (almost 50 euros taxis from Dusseldorf airport) room:good wifi:terrible (0.5mbps - would be just as good to print and mail what I need to send - attempted to watch videos from international news service but after 2 minutes 10 seconds to buffer & watch only 20 seconds of video, I quit) recommend:only describe, let your friends make their own decision 0.5 mbps is quality from 10+ years ago. wifi is unusable with demands of internet usage now. 2 is not adequate scoring

Anonymous Couples - 24/06/2016 AccorHotels certified review
« A very pleasant stay »

Good service and facilities. Breakfast was worth the money, price was very reasonable. Some of the hotel staff had a little trouble with English, but were accommodating enough to make up for it. Only complaint I have is that ironing was not available (the device was broken / empty? employee was unclear). In-room reception was sometimes lacking A little too far from city center, but still pretty good

Anonymous Business - 02/02/2016 AccorHotels certified review
« Mr Kone »

Nice hotel , but terrible close to high voltage cables. To leave for baggages with the car in front of the hotel you have to be charged 10 euros, the faily parking fee.

S. G. Business - 07/08/2015 AccorHotels certified review
« Good price for good quality »

Nice hotel, easy to reach, rooms are ok. Bathroom bit outdated. Breakfast has a good diverse offer. All in all a good balance in price for quality. Only parking costs of 9 euro are very high.

Debbie H. Business - 14/06/2015 AccorHotels certified review
« Very comfortable overnight stay »

Friendly efficient checkin thank you Aylin, all group were able to acces their rooms quickly and make use of the menu in the restaurant which looks good value for money. Clean modern bedroom with posh tassimo coffee pod machine, I prefer a kettle but does the job. Love this bed, dead comfy and looking forward to a long deep sleep, quiet too not aware of noise from other guests. I would recommend Park Inn Dusseldorf Sud Free and eady to access Bit ugly but near the motorway so good location. Dont know not had breakfast nd too shattered for evening meal Calm interior, all laundry rcks outside the lift on floor 3 mafr it feel like a laundry when I first artived which is why I didnt mark higher. Only thing id prefet was a double bed but v comfortable mone the less Good standard, clean, comfortable, friendly, deskin room useful to do business from.

Roman T. Business - 06/05/2015 AccorHotels certified review
« Really old building »

Though the room was clean and spacious, the breakfast was quite good, all the staff was friendly and helpful the building and lobby and stairs and corridors were so ugly and dirty, that it ruined all impression. This is a disgrace to have Radisson on the front wall

J H. Business - 08/04/2015 AccorHotels certified review
« Fair »

Local area is not really pleasant, train a bit far off. Hotel offers parking, but parking on the street is available to. The hotel from the outside does not look attractive at all and fits the environment. The lobby and breakfast/restaurant are very good. Staircase and corridors again sad. The room spacious and tidy, the bathroom too much plastic.

Michal K. 09/03/2015 AccorHotels certified review
« Extra payments for standard things »

Everything in the hotel was great except for the lady at the reception telling us that we can have a breakfast with our room reservation and then having to pay 36EUR for it + another 9EUR for parking! This is unacceptable treatment. If I had not been told that the breakfast is included, I would not have it otherwise. Very very unpleasant experience. I know I should have checked my booking more in detail BUT if the hotel staff tells you that you HAVE BREAKFAST INCLUDED, then I expect that it really is included!!! 18 EUR per person for a little breakfast we had is really really exagerrated!!! Everything in the hotel was great except for the lady at the reception telling us that we can have a breakfast with our room reservation and then having to pay 36EUR for it + another 9EUR for parking! This is unacceptable treatment. If I had not been told that the breakfast is included, I would not have it otherwise. Very very unpleasant experience. I know I should have checked my booking more in detail BUT if the hotel staff tells you that you HAVE BREAKFAST INCLUDED, then I expect that it really is included!!!

Montse D. Business - 02/03/2015 AccorHotels certified review
« Customer Care »

Comfortable rooms, clean rooms and showers are a basic requirement but what stands out to a frequent traveler is the customer care. Frequent guests should have permanent free wi-fi I would like to point out the following customer-facing front desk agents who have treated me excellently during this week's stay: Melanie and Aylin. For sure there are others more in the background that do a good job but I wanted to name these 2 as they went the extra mile during my stay.

Mike Friends - 07/10/2014 AccorHotels certified review
« Great stay »

Very helpful staff

Lars Business - 03/10/2014 AccorHotels certified review
« Expensive internet »

Good food, clean and comfortable. To expensive 17 Euros!!!

Karan B. Business - 14/09/2014 AccorHotels certified review
« bad experience »

I paid for superior room and got the facilities of a standard room felt very bad and disappointed

Steve M. Business - 24/05/2014 AccorHotels certified review
« Business trip to attend Packaging Fair »

Hotel is clean and efficiently run, food is above average for such a hotel. Prices during Fair time are extortionate. Some procedures niggle such as the required daily request for internet password and the two portion ration for the "premium" coffee machine.

Alex C. Business - 09/05/2014 AccorHotels certified review

good quality food nice and comfortable rooms friendly staff very expensive internet connection very slow check-ou process. only two people at reception and a big queu. too expensive!!!

Pasquale D. G. Business - 22/04/2014 AccorHotels certified review
« quite good »

good overall level of service, did not appreciate too much plastic bathroom and single elevator

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