Hotel - Mercure Almaty City Center
Mercure Hotel Mercure Hotel

Mercure Almaty City Center

4.5/5 43 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • ALMATY
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The airconditioned 30 m² Standard Room, with one double bed or with two single beds, offers contemporary room design with features of ethnic style, wardrobe, mini-bar, LED TV, coffee and tea making facilities, WIFI, working area with a desk.The airconditioned 60 m² Superior Suite Room, with king size bed with a living room and a sofa offers wardrobe, walk-in closet, exclusive bathroom, mini-bar, two LED TVs, coffee and tea making facilities, WIFI and a working area with a desk.

  • 117 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Suite Box
    • RJ 11 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 21 reviews

Our guest reviews for Mercure Almaty City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 43 reviews
Lee Couples - 05/01/2019 AccorHotels certified review
« Excellent Modern Hotel »

Hotel was fresh, clean and modern. It was very good value for money. The staff were helpful. The room was bright and modern. The jacuzzi was good. I would highly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister C., thank you very much for your kind review. I am really glad to read that you have very much enjoyed our brand new hotel and I am delighted you enjoyed your stay, in particular the service you were offered by our team, room décor and cleanliness as well as your time at the Spa, where you had the opportunity to pamper yourself. We look forward to welcoming you back for a longer stay with us. Kind regards, Danilo Benne General Manager

Anonymous Business - 20/12/2018 AccorHotels certified review
« Well situated hotel - the service is improving but still has some way to go »

This is our second stay, the room is excellent as is the spa, service in the bar is good but reception and the dining area still lack an international standard. Reception should be more friendly in their greetings especially for returning clients.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dottor S., I would like to sincerely thank you for taking the time to share your feedback following your visit. I apologize that your recent stay did not meet yet your expectations. I appreciate your comments and will share these with our team so that we can continue to improve our services. I look forward to having the opportunity to welcome you back in the future, so that we can provide a better experience. Kindest regards, Danilo Benne General Manager

Ziad A. R. Business - 17/12/2018 AccorHotels certified review
« Not bad but!! »

My stay was not bad.but i experienced the following: 1- i was in room 615 on 12 dec 2018 i could not sleep because of chaos in the floor some gueat gathered in one room and they were doing party.. Alot of chaos and noise 2- on my check out on 15 December they delivered to me all my invoices and receipts but they kept my passport, i didnt noticed unless i arrived to airport. Calling the hotel they sent it to me by taxi, but the taxi charged me 6000kzt. When i was not my fault. They suppose to return my passport and all my document on check out without asking them. I am member of accorhotels silver status No. 30…5038. Even i received email to get double reward points if i book through application whichbi did but at the end was not credited to my account. And this was an offense for me. Which next time i am not going to use mercure hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister Al R., I would like to sincerely thank you for taking the time to share your feedback following your stay with us. I am extremely disappointed to hear that your visit was not to your expectations and that the accreditation of reward points were not met, along with the passport delivery upon departure. The impression you left us with is definitely not what we want to offer to our guests and I regret that these circumstances marred your time in residence with us. Please rest assured that I have personally taken this up urgently with my management team. I truly hope that we will have the opportunity to welcome you back again for a flawless experience. Kind regards, Danilo Benne General Manager Mercure Almaty City Center

Sam Solo - 14/12/2018 AccorHotels certified review
« Best place in almaty »

Hotel is perfectly located in almaty centre, staff was professional and everyone spoke fluent english, service was spectacular Definitely one of the best offerings under the mercure franchise

Dr. R. P. Business - 05/12/2018 AccorHotels certified review
« Nice accomodation »

New clean hotel. Just one thing: we left the hotel twice very early without breakfast. No options we got!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Ryhor P., thank you for your feedback, we're so pleased to hear that you enjoyed your time with us and that all was up to your expectations, my team will be thrilled to hear that. I have taken a good note regarding the early breakfast and work with our F&B department to create an option for early departures. We look forward to welcoming you back. Best regards, Danilo Benne General Manager

Bento2016 Solo travel - 20/08/2018 TripAdvisor review
« Great hotel, excellent staff but mediocre food »

The hotel is new (April 2018) and everything is nice, new and clean. The rooms are good, beds are nice and the staff speaks excellent english and is very friendly.The only (big) downside is the food, it's not that great. Regularly got overcooked chicken and burgers for example. Get a new chef and I would give this place 5 stars any day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bento2016, Let us thank you for choosing “Mercure Almaty City Center” and for taking time to share your impression of your recent stay. It is a great pleasure for us to find out that you appreciate our quality of service, as we always try providing our guests with perfect conditions for the rest. Positive feedback from a satisfied guest is our greatest reward. Thank you very much for comments about the food. We transferred it to Kitchen Department to improve the quality. We hope that you will choose “Mercure Almaty City Center” again during your next visit to Almaty and you will enjoy your rest with us! Best regards, Danilo Benne General Manager

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